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Michael Phelps swim program comes to Hurlburt ... - Hurlburt Warrior

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Page | <strong>Hurlburt</strong> <strong>Warrior</strong> | Friday, July 1, 2011<br />

By Senior Airman .<br />

Joe McFadden<br />

1st Special Operations Wing<br />

Public Affairs<br />

You’re diligently working<br />

at your shop, doing all that<br />

you can <strong>to</strong> help the Air Force<br />

mission. Yet as you’re trying<br />

<strong>to</strong> concentrate on an important<br />

assignment, you’re<br />

constantly distracted by the<br />

obnoxious guitar-shredding<br />

tunes coming from a nearby<br />

radio.<br />

You politely ask the owner<br />

<strong>to</strong> turn it down, but instead<br />

he cranks the volume up. You<br />

wonder about telling your<br />

supervisor, but the person<br />

in question not only happens<br />

<strong>to</strong> outrank you, he is your<br />

supervisor. So what do you<br />

do? Go <strong>to</strong> your commander<br />

or first sergeant? Seek legal<br />

action? Or just deal with it?<br />

Fortunately, there’s another<br />

method available for<br />

you and other Airmen in<br />

your situation who may have<br />

initial reservations about<br />

doing so. The 1st Special<br />

Operations Wing Equal Opportunity<br />

office uses the Alternative<br />

Dispute Resolution<br />

<strong>program</strong> as another means<br />

of resolving disputes without<br />

resorting <strong>to</strong> a lengthy and<br />

often expensive, formal complaint<br />

process.<br />

“Many people go through<br />

conflict at work and don’t<br />

know how <strong>to</strong> address it,”<br />

said Master Sgt. Chris<strong>to</strong>pher<br />

Moore, 1st Special<br />

Operations Wing Equal Opportunity<br />

Direc<strong>to</strong>r and ADR<br />

<strong>program</strong> manager. “It doesn’t<br />

make for a good working environment.<br />

ADR is an option<br />

people have <strong>to</strong> help address<br />

it and find a solution.”<br />

ADR is a confidential,<br />

voluntary process where a<br />

person with a complaint can<br />

seek facilitative mediation.<br />

ADR: It’s a Win-Win<br />

Airman 1st Class Hayden K. Hyatt | USAF<br />

Airman 1st Class Leon Charles, 1st Special Operations Force<br />

Support Squadron Installation Personnel Readiness journeyman,<br />

right, makes a point <strong>to</strong> Noel Corkern, 1st SOFSS civilian<br />

personnel, left, and Nancy Adams, <strong>Hurlburt</strong> Field Child Development<br />

Center direc<strong>to</strong>r, center, during a simulated Alternative<br />

Dispute Resolution meeting at <strong>Hurlburt</strong> Field, June 21.<br />

During the ADR process,<br />

a trained neutral media<strong>to</strong>r<br />

engages the involved parties<br />

in an open and candid<br />

discussion designed <strong>to</strong> highlight<br />

common interests and<br />

reach solutions. They may<br />

withdraw their grievance at<br />

any time and/or file an EO<br />

compliant.<br />

Moore emphasized that<br />

proper communication and<br />

professionalism could help<br />

mitigate problems before being<br />

taken <strong>to</strong> a higher link in<br />

the chain of command. But<br />

he also advised that cases<br />

involving sexual harassment<br />

and racial discrimination<br />

may be better suited<br />

through EO’s formal complaint<br />

process.<br />

“Zero-<strong>to</strong>lerance means<br />

just that,” he said. “One incident<br />

won’t be <strong>to</strong>lerated.<br />

But if it’s about conflicting<br />

personalities, that’s a perfect<br />

case for ADR. We’ll then sit<br />

that person down along with<br />

the other person involved<br />

and ask them how they can<br />

resolve those differences.”<br />

A brochure about ADR<br />

states that there are many<br />

key advantages <strong>to</strong> using the<br />

<strong>program</strong> as opposed <strong>to</strong> using<br />

a formal complaint process.<br />

The benefits include giving<br />

the parties more control in<br />

creating a mutual satisfac<strong>to</strong>ry<br />

outcome and providing<br />

flexibility for them <strong>to</strong> speak<br />

<strong>to</strong> “non-legal” issues like<br />

personality conflicts and<br />

communication problems.<br />

“A lot of concerns can<br />

be resolved or at least addressed<br />

if you have good<br />

communication,” Moore<br />

said. “And as long as you’re<br />

professional with your statements<br />

and exhibiting the Air<br />

Force core values, how could<br />

you get in trouble?”<br />

Since its implementation,<br />

ADR has helped save the Air<br />

ONLINE<br />

ORDERING<br />

NOW AVAILABLE<br />

Force paperwork, money and<br />

manpower spent in resolving<br />

formal complaints. Whereas<br />

a formal EO complaint takes<br />

an average of 405 days <strong>to</strong><br />

process from start <strong>to</strong> finish,<br />

informal complaints through<br />

ADR average 42 days.<br />

ADR not only improves<br />

on time and costs but the<br />

attitudes of the people who<br />

use them. According <strong>to</strong> a<br />

2009 cus<strong>to</strong>mer satisfaction<br />

survey, more than 91 percent<br />

of parties involved had a satisfied<br />

or very satisfied view<br />

of the process. In fact, the<br />

1st SOW/EO’s ADR booklet<br />

advertises the <strong>program</strong> as a<br />

“win/win” solution for everyone<br />

involved.<br />

With results like this and<br />

the opportunity <strong>to</strong> find a successful<br />

resolution, Moore<br />

said he hopes more people<br />

will utilize the <strong>program</strong> <strong>to</strong><br />

make their surroundings a<br />

more productive and enjoyable<br />

place <strong>to</strong> work.<br />

“If you’re having a dispute<br />

with a neighbor or coworker<br />

for whatever reason<br />

and don’t feel comfortable<br />

using your unit <strong>to</strong> resolve<br />

this, we’re here for you,”<br />

Moore said. “If you don’t<br />

want <strong>to</strong> seek it, that’s fine.<br />

But we’re always going <strong>to</strong><br />

offer it <strong>to</strong> you.”<br />

For more information<br />

about ADR, visit the Air<br />

Force ADR <strong>program</strong> website<br />

at www.adr.af.mil or contact<br />

Moore at 884-7888.<br />

evacuation<br />

From page 5<br />

Now you can order ahead<br />

at zaxbys.com.<br />

Available only at select locations. © 2011 Zaxby’s Franchising, Inc. “Zaxby’s” is a registered trademark of Zaxby’s Franchising, Inc.<br />

<br />

that they are <strong>to</strong> return.<br />

As always, some key<br />

things <strong>to</strong> remember about<br />

this hurricane season are<br />

<strong>to</strong> have a plan, have a kit<br />

and continue <strong>to</strong> moni<strong>to</strong>r<br />

the weather so there are no<br />

surprises when the evacuation<br />

order is given. For more<br />

information on hurricanes<br />

and hurricane survival, visit<br />

the <strong>Hurlburt</strong> Field hurricane<br />

page at www.hurlburt.<br />

af.mil/library/hurricane.

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