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13.3.1 Kurt Schneider, Daimler Chrysler: “Active Probes-Synergy in Experience-<br />
Based Process Improvement”<br />
- Need visible results in 6 months: i.e. fast and cheap results.<br />
- Many local SPI efforts with different improvement techniques; then the common<br />
S<strong>of</strong>tware Experience Center will assemble, systematize and spread efforts into other<br />
business units; giving long-term improvements. So “probe” the process as a “byproduct”.<br />
Example: Reviews and inspections, spread, …<br />
do RoI (can be done here), lead to evolutionary improvement.<br />
Example: Risk management, coupled to requirements classification and reviews on<br />
requirements.<br />
Example: Configuration management.<br />
13.3.2 Andreas Birk et al., IESE: “A Framework for the Continuous monitoring and<br />
evaluation <strong>of</strong> improvement programs<br />
SPI now part <strong>of</strong> s<strong>of</strong>tware engineering.<br />
But many SPI programs fail.<br />
Need systematic planning, execution and evaluation <strong>of</strong> SPI programs.<br />
Framework: - Measurement process: GQM style.<br />
- Organizational infrastructure.<br />
- Three core measures: effort, satisfaction, characteristics.<br />
- Effort and cost/benefit models.<br />
- Experiences and lessons learnt.<br />
Simple templates for data collection; where effort is collected regularly, the other at<br />
project milestones.<br />
Effort: cost, time (person hours per role), duration.<br />
Satisfaction: “benefit”, reached improvement goals, other effects.<br />
Characterization: organization, project, what kind <strong>of</strong> SPI.<br />
Feedback into existing and future SPI programs.<br />
Done in PROFES and S<strong>of</strong>tQuali projects.<br />
Demonstrated into DC, Siemens, Allianz Leben, Bosch, Schlumberger, Dräger, Tokheim,<br />
and Ericsson.<br />
Benefit: Understanding, Control, Success ... <strong>of</strong> SPI programs. See www.iese.fhg.de.<br />
Reidar Conradi: Report from Sabbatical year 1999/2000 Page 27 <strong>of</strong> 48
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