china eastern airlines ticketing for hkg abacus

CHINA EASTERN AIRLINES TICKETING FOR HKG ABACUS
Implementation Date 24 Sep 07
Quick Reference
Default E-Ticket Yes / 01 Jun 2008
Support Status Code HK-confirmed / HL-waitlist / DS-open segment
Passive Segment
• At least one confirm segment in MU RLOC for e-ticket issuance
Airline cannot receive ticket number when booking contains HK and GK segment
booked on carriers hosted in Travel Sky (3U,CA,CZ,FM,HU,HX,MF,MU,NX,SC,UO,ZH).
Please contact airline for manual ticket number reporting.
Not Allow.
Form of Identification • Required & Mandatory.
Entry: 3FOID/-
E.g 3FOID/PPHK664574857-1.1
(PP– FOID code, HK – Country Code, 664574857-Passport No., 1.1- Name field)
DOCS
(Passport Information)
• Please be informed that it is required to input FOID for MU E-Ticket issuance.
• Passenger will not be accepted on board if information of FOID does not contain
in PNR & ETR.
MU accepted FOID include:
PP - Passport NI – National Identity ID – Locally defined ID nbr
Required & Mandatory.
** Please be informed that it is required to input Passport information by SSR DOCS for MU e-
ticket issuance. Passenger will not be accepted on board if SSR DOCS passport information
does not contain in PNR. **
DOCS can be input by following methods,
1. By using entry,
E.g. 3DOCS1/P/HK/12345678/HK/10DEC1975/F/20DEC2010/CHAN/MAY-1.1
A B C D E F G H I J K
A = Use 3DOCS1
E = Nationality
(1 for segment select, A-all segs) F = Date of Birth
B = Document Type
G = Gender
(P=Passport, C=Permanent resident card) H = Document Expiry Date
C = Issue of Country (2 or 3 letter country code) I = Pax Surname
D = Document Number
J = Pax Given Name
H = Name Select
By using Menu Mask
Please click and to fill in the mask.
Name Field Requirement • Use passenger full name (same as passport) for Reservation & Ticketing.
• Name Spacing: Not allowed at Surname field but Allowed at given name field.
Maximum Name
Characters for E-Ticket
Maximum Segments
Maximum 29 characters for MU E-ticket issuance.
Max 4 pax x 2 segments / per etkt transaction
Max 2 pax x 4 segments/ per etkt transaction
Remarks:
Please issue ET separately if more than above limitation. However, ticketing data including
fare calculations, tour code, endorsement will affect e-ticket message size. So, please ensure
e-ticket records are created properly if e-tickets are issued for multiple pax in the same ticket
transaction.
_________________________________________________________________________________________________________
Last Update: 29-Aug-11 Page 1 of 2

CHINA EASTERN AIRLINES TICKETING FOR HKG ABACUS
Quick Reference
Multiple E-tkt for same
pax in same MU RLOC
Form of Payment
• Allow multiple ETRs created in MU RLOC with different itinerary.
• Require voiding unwanted Electronic ticket prior issue a new E-ticket.
Supported Single and Multiple FOP.
Infant E-Ticket
Fare not Supported --
Ticket Number Reporting
Void
Supported.
Automatically generated to MU and filed SSR TKNE in PNR history after E-ticket issuance.
Applicable with same day void
Exchange • Supported. (For ET to ET only)
• Please contact MU Ticket Office for non ET to ET ticket issuance.
• Please refer to BSP Quick Reference for carrier preference.
• Submission to BSP: original ETR + reissued ETR
Normal published Fare Tickets
• Allow travel agent to reissue totally unused or partially used normal published fare
tickets, which were issued by the agents themselves and provided within the ticket
validity.
• New fare must be equal or greater than original fare amount
Void Exchange
Auto Revalidation
ETR Retention date
E-ticket Refund
Procedures
Cancel E-Ticket Refund
Market Net Fare Tickets
• Allow travel agent to reissue totally unused or partially used market fare tickets, which
were issued by the agents themselves and provided within the ticket validity.
• Provided ticket fare rules is allow day changed and no charge fee apply
Not Supported.
• Not allowed.
• Please call MU reservation office to associate ETR after flight modification or rebooking
PNR.
ETR Status
OPEN (unused ETR)
USED (fully used ETR)
VOID/EXCH/RFND
Retention Date
Available 13 months in system from date of last flight coupon
Stored for 15 days from date of last flight coupon.
Stored for 15 days from the last transaction date.
Supported and please proceed with BSP guidelines.
Not Supported.
Code-Share flights • Supported.
• After segment sold: "/E" indicator will be appended.
• For Non ET sectors: “/N” indicator or blank will be appended.
Interline Carrier • Supported.
• Please refer to WETP*MU for eligible Interline carriers.
• To successfully issue the Interline E-ticket, all flight segments must have an indicator
“/E” at the end of segment sold.
E-Ticket Hotline -----
_________________________________________________________________________________________________________
Last Update: 29-Aug-11 Page 2 of 2