Revised* UA E-Ticket Quick Reference

UNITED AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS
Implementation Date Dec 2000
Quick Reference
Default E-Ticket Carrier Yes / 08 Jan 03
Status Code • HK-confirmed / RR-reconfirmed / HL-waitlisted / DS-open
• At least one confirm segment in UA RLOC for e-ticket issuance
Passive Segment • Supported, Carrier RLOC must be added to the GK/GL segment.
E.g. 0UA123Y23NOVHKGNRTGK1*
• Ticketing agent has the responsibility to verify correct booking details for passive
segment creation.
• Please remember to report E-ticket number to “UA” if using “GK” segment issuance.
Form of Identification
Name Field Requirement
Maximum Name
Characters for E-Ticket
Maximum Segments
Multiple E-tkt for same
pax in same airline RLOC
Form of Payment
Infant Ticket
Fare not Supported
Ticket Number Reporting
Not Required.
Use passenger full name (same as passport) for Reservation & Ticketing.
Maximum 33 name characters for ETR (Included space & “/”).
Abacus displays 31 name characters in ETR.
Maximum 9 passenger per E-ticket transaction.
Maximum 16 segments including surface sector per passenger/E-ticket transaction.
• Allow multiple ETRs created in UA RLOC with different itinerary.
• Require voiding unwanted Electronic ticket prior to issues a new E-ticket.
Supported Single & Multiple FOP.
Support.
Nil.
Automatically generated SSR TKNE to UA after E-ticket issuance.
Void • Applicable with same day void.
• An automated program will change the E-ticket coupon status from “OPEN” to “SUSP”
for customers who NO-SHOW their flight for ALL KIND OF UA E-Ticket. Agent is no
longer to VOID when ETR status is SUSP.
Exchange • Supported (including ET to ET & paper to ET).
• Please refer to BSP Quick Reference for Carrier preference
• Submission to BSP: original ETR + reissued ETR
Void Exchange • Supported.
• Void Exchange allowed only on same day transaction and applicable to:
E-Ticket exchange E-ticket, Paper document exchange to E-ticket.
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Last Update: 27-MAY-09 Page 1 of 2

Auto Revalidation • Not Supported.
Quick Reference
• For UA unused ticket (all UA sectors) agent should perform the exchange transaction
and associate the new itinerary into the new E-ticket record
• For UA partially used ticket (all UA sectors), please call UA reservation office to
associate ETR after flight modification or rebooking PNR.
• For UA IET Revalidation (wholly unused or partial used), agent should perform the
exchange transaction (including totally unused or partially used ), and associate the
new itinerary into the new E-ticket record
ETR Retention date
ETR Status
OPEN (unused ETR)
USED (fully used ETR)
VOID/EXCH/RFND
Retention Date
Available 390 days in system from date of last flight coupon.
Stored for 8 days after the last flight coupon.
Stored for 8 days after the transaction date.
E-tkt Refund Procedures
Support and please proceed with BSP Refund guidelines.
Cancel E-Ticket Refund • Supported and Cancel Refund allowed only on same date transaction.
Entry: WTRX
E.g. WTRX016xxxxxxxxxx
Code-share flights • Supported.
• After segment sold: "/E" indicator will be appended.
• For Non ET sectors: “/N” indicator or blank will be appended.
Interline Carrier • Supported.
• Please refer to WETP*UA for eligible Interline carriers.
• To successfully issue the Interline E-ticket, all flight segments must have an indicator
“/E” at the end of segment sold.
Carrier Policy • To avoid communication error, please void the e-ticket prior any name change.
• ** Please remember to obtain airline name change authorization before name
change. **
E-Ticket Hotline -----
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Last Update: 27-MAY-09 Page 2 of 2