North Hollywood Auto Repair benefits from location ... - Parts & People

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Miramar collision center uses customer education to improve KPIs, stay DRP-free Continued from page 17 has resulted in more accurate initial parts orders.” To source OE parts, Jannessari said he relies on his longstanding relationships with local dealerships. “I buy from my suppliers based on their ability to provide service,” he said. “Once I go with a supplier, I build relationships, and I don’t leave them easily.” Jannesari credits Mike, Lou and Oscar at the Frank Automotive Group and Dan, Ted and Jim at City Chevrolet/ Volkswagen with providing a reliable Owner Mark Jannesari (r.) discusses repairs on an Acura TSX with Body Technician Adolfo during one of his regular shop walks. A hands-on mentality, he says, has contributed to improving multiple KPIs. source of OE parts. The shop recently took on spraying Sikkens’ waterborne line of paints due to their commitment to training and product excellence, Jannesari said. “When we converted, our local Representative Steve Baran brought Sikkens’ entire system in for us to demo and provided materials, training, and some labor. We knew right away that this was the way to go.” His supplier for Sikkens paint is Tony Guardado at LKQ, who operates out of Chula Vista, he added. “Between Tony and Steve, we’ve always been provided with a consistent ‘can-do’ attitude,” he said. “No matter what and when, if I call on them, they will make themselves available and will come up with answers, not excuses.” Keeping the shop’s technicians focused on quality is important, he said, which is accomplished partly by way of a unique pay plan. The technicians are paid based upon their ability to produce and perform, he said. “Our work orders don’t have a time stamp on them — we There is nothing like Original BMW Collision Parts from Bob Smith BMW don’t worry about beating a clock here.” Jannesari’s bottom line, he says, is that profit has never been a No. 1 priority. Rather, he focuses on providing the highest degree of customer care by way of the best repair available. New Collision Product Notes Lincoln Electric introduces line of women’s welding apparel Cleveland—The Jessi Combs line of welding gear is Lincoln Electric’s latest fusion of style and safety, offering welding apparel tailored – and sized – specifically for women. The first product in the new female line is the Jessi Combs Viking 1840 Series Amp Angel Auto-Darkening Welding Helmet. The helmet has subtle graphics and features a 90 x 110 mm cartridge to keep the weight to a minimum. Jessi Combs wearing gear from the new Lincoln Electric women's welding gear line. The Jessi Combs Women’s Shadow Welding Jacket, features a cooling front and back flame-retardant panels. A flip up collar, adjustable snap sleeves and a snap cinch waist keep spatter out, while two horizontal flap pockets secure personal items. Traditional MIG/STICK welding gloves’ interior features a sweat-absorbent cotton lining for added comfort and heat resistance. Kevlar stitching and welded seams offer added durability. The Jessi Combs Women’s Steelworker Gloves are intended for fabrication work or light welding. “Once you set those priorities and start taking care of your customers and employees, the bottom-line dollar will fall into place,” he said. “There’s no right way to do the wrong thing. I live by those words, no matter what the cost is.” n The new 3M Precision Masking Tape lines with both solvent and waterborne paint systems while being strong enough to cut through layers of color and clear coat. The combination of the smooth backing and even adhesion allows painters to tape over freshly painted surfaces sooner with less chance of imprint damage, resulting in improved productivity and superior paint results. Painters find the semi-transparent backing provides better visibility for nameplate or door handle masking applications as well as precise color separation on molded bumper blackout applications. AkzoNobel’s stickerfix DIY paint solution debuts at SEMA Norcross, Ga.—AkzoNobel unveiled the industry’s first-ever pre-coated, adhesive film DIY paint solution for jobbers’ shelves — stickerfix. Scheduled for immediate distribution to U.S. and Canadian automotive retail outlets in early 2013, stickerfix harnesses advanced ultrathin adhesive film technology together with the color match capabilities of AkzoNobel’s premium Sikkens waterborne coatings, to create a method for helping car owners conceal paint scratches and chips any time they need it. Stickerfix is available in 79 premium refinish colors, including select pearls and metallics. Each stickerfix package contains one sheet with 22 pre-selected decals of various shapes and sizes. n Bob Smith BMW Calabasas, CA Wholesale Hotline 818-340-9640 Fax: 818-340-9455 www.bobsmithbmw.com Original BMW Parts are the ultimate in safety, quality and reliability and Bob Smith BMW has the inventory to get you the parts you need fast. Choose with confidence. Choose Original BMW Parts. 3M Automotive Aftermarket brings new fine-edge tape to US market St. Paul, Minn.—Every painter needs a tape that delivers excellent performance and clean paint lines. The new 3M Precision Masking Tape is engineered to deliver the highest quality critical edge paint performance. It is constructed with an ultra-thin smooth paper backing that makes it ideal for producing sharp paint AkzoNobel unveils the industry’s first-ever pre-coated, adhesive film DIY paint solution —stickerfix. Page 18 December 2012 Parts & People www.partsandpeople.com
Record-breaking vehicle sales in 2011 made Kia one of the fastest growing car companies in the United States. Satisfying the collision repair needs of the increasing number of Kia owners means repeat business for you. Specifying Kia Genuine collision replacement parts assures you of the original fit, finish, and quality it takes to do the repairs right the first time, every time. Keep your Kia customers satisfied by maintaining original Kia standards with Kia Genuine collision parts: The only parts with the Kia name and the Kia warranty. ©2012 KIA Motors America Inc. Contact your local Kia dealer for assistance and delivery of your parts. Simi Valley, CA First Kia 805-306-1077 • 888-531-4785 Fax: 805-306-1085 Ontario, CA Citrus Kia 909-390-0948 • 800-583-6975 Fax: 909-390-0982 Pomona, CA Allstar Kia 909-664-2200 • 888-801-0768 Fax: 909-455-9016 Carson, CA Car Pros Kia 310-221-9101 • Fax: 310-816-9811 Van Nuys, CA Kia Sherman Oaks 818-670-7442 • Fax: 818-670-7484 Escondido, CA North County Kia 760-432-4054 • 800-494-5337 Fax: 760-432-4081 Santa Ana, CA The Kia Depot 714-835-8350 • 888-317-3875 Cerritos, CA Kia of Cerritos 562-860-2424 • 800-300-8998 Fax: 562-860-1784 Ventura, CA Kia of Ventura 805-644-2241• Fax 805-644-0517 Fontana, CA Valley Kia of Fontana 909-350-2700 • 888-606-5743 Fax: 909-350-2741 Valencia, CA California Superstores – Valencia Kia 661-219-0515 • Fax: 661-254-4482 Victorville, CA Valley Hi Kia 760-955-0046 • Fax: 760-780-4337 Temecula, CA DCH Kia of Temecula 951-491-2538 • 888-481-5450 Fax: 951-491-2589 San Diego, CA Kearny Pearson Kia 858-560-5033 • 800-635-6669 Fax: 858-560-9648 Irvine, CA Kia of Irvine 949-777-2300 • Fax: 949-777-2342 Parts & People December 2012 Page 19
Page 1 and 2: FOCUS ISSUE New Technology, Product
Page 3 and 4: New Technology, Products & Practice
Page 5 and 6: Growing trend of extended terms pos
Page 7 and 8: AASA Executive Breakfast and AAIA T
Page 9 and 10: Parts & People December 2012 Page 9
Page 11 and 12: TIA TPMS Town Hall says consumer ed
Page 13 and 14: Seasons Greetings 2012 INSTALLER AN
Page 15 and 16: Santana’s excels with higher stan
Page 17 and 18: NOW THE BEST IS EVEN BETTER DPLV 2.
Page 19 and 20: Parts & People December 2012 Page C
Page 21 and 22: More Opportunity. With the strength
Page 23 and 24: WHAT DO DEPO LAMPS MEAN TO YOU? GET
Page 25: Miramar collision center uses custo
Page 29 and 30: APRA/ATRA joint show offers busines
Page 31 and 32: Former Carstar CEO reveals common l
Page 33 and 34: Kia and DC Comics unveil five super
Page 35 and 36: The Mirage, Las Vegas January 21-24
Page 37 and 38: Continued from page 28 Interlink Me
Page 39 and 40: Continued from page 30 Allied Distr

North Hollywood Auto Repair benefits from location ... - Parts & People

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