HONG KONG EXPRESS ELECTRONIC TICKETING FOR HKG ...

HONG KONG EXPRESS ELECTRONIC TICKETING FOR HKG ABACUS
Quick Reference
ETR Retention date
ETR Status
Retention Date
OPEN (unused Available 13 months in system from date of last flight coupon.
ETR)
USED (fully used Stored for 15 days from date of last flight coupon.
ETR)
VOID/EXCH/RFN Stored for 15 days from the last transaction date.
D
E-ticket Refund
Supported and please process with BSP Refund guidelines.
Procedures
Cancel E-Ticket
E
Not Supported.
Refund
Code-share flights Supported
After segment sold: "/E" indicator will be appended
For Non ET sectors: “/N” indicator or blank will be appended
Interline Carrier Supported.
Please refer to WETP*UO for eligible interline carriers.
To successfully issue the interline E-ticket, all flight segment must have an indicator
“/E” at the end of segment sold.
E-Ticket Hotline -----
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Last Update: 01-Dec-10 Page 2 of 2