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IATP Monitoring and Evaluation Report - IREX

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Living with HIV/AIDS (network.org.ua), encourages<br />

<strong>and</strong> empowers patients to stick to their treatment<br />

schedules. Many of their clients are involved with<br />

drugs or the criminal justice system, populations<br />

especially susceptible to poor adherence. The<br />

Ukrainian government provides treatment free of<br />

charge, but medicine—whatever its cost—cannot be<br />

effective if it is taken improperly or insufficiently.<br />

In response to this problem, Doroga Zhyttya applied<br />

a mobile technology-based community outreach<br />

tool developed in Africa <strong>and</strong> brought to Eurasia<br />

by <strong>IATP</strong>. With <strong>IATP</strong> support, members of the<br />

NGO created a project plan to send SMS messages<br />

to the mobile phones of a 20 client test group. To<br />

implement this operation, the NGO needed only a<br />

laptop, a cell phone <strong>and</strong> FrontlineSMS – free software<br />

available to community-focused development<br />

NGOs. Now clients receive coded messages three<br />

times each day, anonymously reminding them to<br />

take their scheduled dosage (http://<br />

iatpnews.typepad.com/iatp/2009/04/ukrainianngo-employs-sms-technology-in-battle-againsthivaids.html).<br />

Another NGO, Tamarisk, was among several local<br />

NGOs in Dnipropetrovsk, Ukraine, that launched<br />

pilot projects in cooperation with <strong>IATP</strong> using mobile<br />

phone technology to promote social change. At<br />

the beginning of 2009, <strong>IATP</strong> began conducting<br />

training for local NGOs on mobile technology <strong>and</strong><br />

the use of FrontlineSMS, open source mobile communications<br />

software developed specifically for the<br />

non-governmental sector. Tamarisk serves as an<br />

information <strong>and</strong> resource center for similar organizations<br />

in the region. It manages an online portal<br />

on citizens’ initiatives in Dnipropetrovsk, runs a<br />

media center for NGOs, <strong>and</strong> regularly organizes<br />

training sessions, roundtables, <strong>and</strong> other events for<br />

representatives of local NGOs <strong>and</strong> media outlets.<br />

FrontlineSMS is a valuable resource for organizations<br />

like Tamarisk in distributing important information<br />

to large numbers of people. After mastering<br />

the software, Tamarisk staff compiled an SMS mailing<br />

list with 50 mobile phone numbers of local NGO<br />

representatives <strong>and</strong> sent SMS updates <strong>and</strong> notifications<br />

on community events. The staff was impressed<br />

by their ability to inform dozens of people<br />

in a few minutes instead of spending half a day to<br />

contact them by phone. Tamarisk still uses e-mail<br />

to send the same information, but not all NGOs <strong>and</strong><br />

citizen activists have access to e-mail, especially in<br />

rural areas. More people have mobile phones, <strong>and</strong><br />

are more likely to read messages they receive immediately.<br />

Disseminating information using FrontlineSMS<br />

has had a positive impact on Tamarisk’s ability<br />

to reach its target audiences; at an April 2009<br />

event held at the NGO’s office, 60% of attendees<br />

heard about the event via SMS. Participants expressed<br />

their gratitude to Tamarisk for using such a<br />

convenient form of outreach, allowing them to get<br />

timely information <strong>and</strong> facilitating their participation<br />

in what was an important event for the local<br />

civil society community.<br />

Tamarisk is constantly adding new contacts to their<br />

SMS mailing list <strong>and</strong> plans to divide it into several<br />

sub-lists for NGOs working in different fields.<br />

Tamarisk President Tatyana Barashkova commented,<br />

“We started working with <strong>IATP</strong> less than a<br />

year ago. Since that time, they have introduced us<br />

to a number of new <strong>and</strong> useful technologies. First,<br />

we participated in a series of training sessions on<br />

Web 2.0 applications, <strong>and</strong> organized other NGOs to<br />

take this training at <strong>IATP</strong>. Now we learned about a<br />

new opportunity to increase the effectiveness of<br />

our work through mobile technology. We are sure<br />

that the positive impact of <strong>IATP</strong> activities on our<br />

local community will be noticeable for years after<br />

<strong>IATP</strong> is officially closed in Ukraine” (http://<br />

iatpnews.typepad.com/iatp/2009/06/local-ngos-indnipropetrovsk-use-mobile-technology-todisseminate-important-information.html).<br />

User-friendly website design: <strong>IATP</strong> helps local<br />

governments, NGOs <strong>and</strong> youth organizations design<br />

<strong>and</strong> update websites through a WYSIWYG (“what<br />

you see is what you get”) editor. This possibility<br />

unleashes the creativity <strong>and</strong> passion of local citizen<br />

activists without requiring any knowledge of Web<br />

programming. Since June 2007 646 regularlyupdated<br />

websites were created by <strong>IATP</strong> users<br />

throughout Eurasia in result of <strong>IATP</strong> web design<br />

technical training. Moreover, 49 e-government<br />

websites were created by local governments in cooperation<br />

with <strong>IATP</strong>.<br />

37

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