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Performance Indicator Customer health and safety PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. PR2 Description Reported Cross-reference/Direct answer Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Product and service labelling PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. PR4 PR5 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Marketing communications PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. PR7 Customer privacy PR8 Compliance PR9 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services. NA NA NA NA R NA NA Throughout this annual report None: page 85 None Annual Report of the Judicial Commission of NSW 2010–11 Published by the Judicial Commission of NSW 2011 ISSN 1441-8444 Cost: The total external costs incurred in the production of this report were $12,200 Format: The Annual Report is also available on the Commission’s website at www.judcom. nsw.gov.au Writer: Designer: Printer: Kate Lumley Lorraine Beal ASAP Press Photography: Smarter Digital, Oneill Photographics, Tribal Warrior Association and Commission staff This report is printed on Silk Matte — ISO 14001 which is elemental chlorine free and sourced from sustainable forest management. Environment ISO 14001 GRI index 147
Five-year overview Continuing judicial education 2006–07 2007–08 2008–09 2009–10 2010–11 Number of judicial education days per year 1,486 1,294 1,396 1,554 1,389 Number of educational programs 28 34 38 39 37 Overall satisfaction rating with judicial education programs 90% 91% 90% 91% 93% % of voluntary attendance at annual conferences 92% 88% 86% 90% 93% % of voluntary attendance at magistrates’ induction/orientation programs 100% 100% 100% 100% 100% Average number of training days offered per judicial officer per court 5.1 4.9 5 5.2 5.3 (excluding orientation programs) Average number of training days undertaken per judicial officer 5 4.4 4.8 5.3 4.7 % of judicial officers who attended at least 2 days of judicial training 92% 88% 86% 90% 93% Number of publications (including bench book updates, bulletins, journals, education monographs and training DVDs)* 20 27 24 23 23 Number of computer training sessions 120 105 67 43 26 Total help desk enquiries 582 685 523 408 327 Research and sentencing JIRS usage (average page hits per month) 45,898 56,722 77,684 84,312 88,704 % of JIRS availability 99% 99% 99% 99% 99% Number of enhancements to JIRS 4 5 8 11 10 Timeliness of sentencing material on JIRS – Recent Law items posted on JIRS – 2 weeks 2 weeks 2 weeks 2 weeks – Judgments (within number of days of receipt) 1 day 1 day 1 day 1 day 1 day – Summaries of important judgments (within number of weeks of receipt) 3 weeks 1–4 weeks 4 weeks 4 weeks 6 weeks – Sentencing statistics loaded on JIRS (within number of months of receipt) 1–3 months 2 months 1–3 months 1–4 months 1–4 months Number of sentencing trends papers and monographs 4 3 2 2 3 Timely Sentencing Bench Book updates 2 5 4 3 3 Timely updates to the Criminal Trial Courts Bench Book 4 3 6 4 3 Lawcodes: % of new and amended offences coded and distributed within 4 days of commencement 100% 100% 100% 100% 100% Examining complaints % of complaints acknowledged within 1 week of receipt 100% 100% 100% 100% 98% % of complaints examined within 6 months of receipt 97% 99% 92% 91% 95% % of complaints examined within 12 months of receipt 100% 100% 100% 98% 100% Complaints received (number) 53 66 55 70 60 Complaints examined (number) 58 66 49 64 56 Our organisation Inhouse staff (number) 39 39 39 38 38 Length of service: 5 years or greater 62% 61% 59% 73% 68% Freedom of information requests 0 0 0 0 0 Environmental sustainability Total energy used 552GJ 433GJ 550GJ 521GJ 503GJ % of recycled paper used 100% 100% 100% 100% 100% Financial management Revenue from Parliament $4.763 M $4.757 M $4.645 M $4.944 M $5.395 M Retained revenue (sale of goods & services, investment income, etc) $702,000 $598,000 $678,000 $687,000 $681,000 Expenditure $5.024 M $5.375 M $5.471 M $5.655 M $6.094 M * We changed our measure to include Criminal Trial Courts Bench Book updates in Research and sentencing: see p 36. 148 Judicial Commission of NSW Annual Report 2010–11
Page 1 and 2: Appendices, Glossary, Index, GRI in
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