(PIC) Protocol Manual - Kitsap Public Health District

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Kitsap Public Health District Pollution Source Identification and Correction: Protocol Manual much easier when the public perceives the inspector as an objective and trustworthy professional. Developing a good relationship and trust with the owner/occupant is the key to a successful survey. When approaching a property, it is recommended to call out a friendly greeting and enter a property along the main access route to the front door. Following no response at the front door, it is also acceptable to follow the main access route to the back door. Call out a greeting in case someone is working outside and knock on a side or back door, provided this does not infringe on the curtilage of the property. Revised 04/23/2013 34
Kitsap Public Health District Pollution Source Identification and Correction: Protocol Manual Door Hangers When property owners/occupants are not home, inspectors leave door hangers with a brief description for the purpose of the visit and their contact information. The door hangers used at Kitsap Public Health are pre-printed with the following text: TIP : It is recommended that inspectors staple their business cards to the bottom portion of the door hanger. This saves time, & provides complete contact information. TIP: : When leaving a door hanger associated with a PIC project the following verbiage may be used to describe the purpose for your visit: “The Liberty Bay Restoration project and your onsite septic system. Please contact me. Thank you!” Keep track of address, location, and contact information for properties that have received door hangers. PIC inspectors should make three attempts to contact each property owner/occupant by door hangers left at the door. One of these attempts should be on a Saturday. Note dates and results of contact attempts on the PIC inspection form, or when responding to complaints the information should be entered on the complaint form. After the three attempts have been made to contact the resident with no response from them, a letter is sent to the property owner. An example of this letter may be found in Appendix G. Revised 04/23/2013 35
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(PIC) Protocol Manual - Kitsap Public Health District

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