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23<br />

designer'. Trend spotting is of crucial importance. Signals from subcultures<br />

and interest groups are thus very rapidly implemented in both products and<br />

communication. This is a bubble-up effect. Trends that used to be underground<br />

phenomena are commercialised and made mainstream.<br />

At the same time it is still imperative to be able to transform the signals<br />

to products that are affordable to normal consumers, exactly as was the case<br />

for the big fashion houses, which around the turn of the millennium not just<br />

sold Haute Couture, but primarily based their earnings on off-the-rack<br />

clothes and heavy production of perfumes, sunglasses and bags.<br />

For this reason more companies today than before base their earnings on<br />

business that is derived from their core services or core products. Brand<br />

Extension is a key word. It is a matter of capitalising on your strong relationship<br />

with the consumers by making new products or services. The product is<br />

subject to the relationship, and of course Mercedes Benz can sell luxury television<br />

sets to rich people around the globe. For this reason B&O is soon going to<br />

face competition from an unexpected direction, it is rumoured.<br />

Distribution Power<br />

Intense work is still being done about influencing the consumer at the moment<br />

of purchase. Hence the efforts of creating power through branding of the work<br />

is supplemented with efforts of creating power through distribution. For this<br />

reason more and more brands have their own in-store shops in department stores<br />

or create universes of sensation in the shape of stores that only sell one<br />

brand, the so-called single brand stores.<br />

The logic of the theme park is gaining ground, not just in the retail trade. It<br />

is e.g. no longer uncommon to buy your new car directly at the assembly plant<br />

in Germany where the family spends an entertaining day - and in the end drive<br />

home in their brand new car. That the links between producer and customer in<br />

this way are derailed is a growing trend.<br />

Push logic and ad creep<br />

The traditional vertical market system is retained for most companies (see<br />

page 7). Most marketing takes place in a 'push logic' where the customer is<br />

stimulated to consume by emotional advertising based on our dreams of<br />

community, togetherness and happiness. The advertisement noise hasn't<br />

reduced since the turn of the millennium, and it gets ever harder to penetrate<br />

with a message. For this reason the communication modes are constantly<br />

being developed and refined.<br />

The sceptics cry warnings of advertising's gradual and stealthy entrance<br />

into all spheres of our society: ad creep. 'Wildposting' (posters on scaffolding<br />

and buildings). Internet banners and spam mails. 'On-hold advertising'<br />

(commercials in the phone while you wait). Hidden advertising in movies<br />

and TV series. Ads projected onto sidewalks and ads in the bottom of golf<br />

holes. It was a spectacular sight when Coca-Cola recently projected their logo<br />

onto the full moon with a powerful red laser - but it was too much for the<br />

majority. People like to be seduced, not raped.<br />

VELUX IN 'THE DREAM GOES<br />

ON' 2013<br />

We still work from a corporate<br />

branding logic where customers<br />

and employees are involved in a<br />

common mission: better homes<br />

for people. The story of the company's<br />

beginnings is still a driving<br />

force: "We are daylight engineers"<br />

was the message in a sales letter<br />

from 1945. Our values remain the<br />

same: 'mutual respect' and 'due<br />

care with the resources'. For this<br />

reason we keep both environmental<br />

and social accounts. The overall<br />

expression is communicated<br />

strategically and consistently<br />

through the general VELUX brand.<br />

The customers seek inspiration in<br />

daylight centres that combine<br />

sensual experiences and exhibition<br />

of daylight-related home products.<br />

We are involved from the<br />

beginning to the end.<br />

The home contributes to describing<br />

the family's value community.<br />

We do all we can to create<br />

the optimum setting. Daylight and<br />

fresh air create increased wellbeing;<br />

the more, the better. Nature<br />

comes into the home - and the<br />

home comes out into the nature<br />

with more and more windows on<br />

the slanted roof<br />

<strong>Branding</strong> is management<br />

Next to the brand super league there still is an undergrowth of strong national<br />

and regional brands. There is plenty of room, and more and more companies<br />

learn the tactics from the big ones. Everything can be branded. So the local,<br />

emotionally emphasised stories are actively cultivated, as are stories directed<br />

narrowly at a specific group of people, e.g. the employees of a company.<br />

More and more companies have acknowledged that branding isn't<br />

something just for the marketing department; that the responsibility for<br />

branding lies with the CEO and the managers. And that a consistent brand

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