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28<br />

way back to before industrialisation. Back then everything was produced on a<br />

personal basis and according to individual needs. The crucial difference is that<br />

today, we have eliminated most of the barriers of the past. The expenses are<br />

kept down through technology and industrial production. Personal craftsmanship<br />

is made partly obsolete thanks to robots and machines. The time of a few<br />

products per time unit is past, since the production methods of the industrial<br />

age still are used. So today the advantages of pre-industrialism have been combined<br />

with those of industrialism while the disadvantages largely are gone.<br />

Product Power - the renaissance of the product<br />

Along with the little, rationally emphasised story, the focal point of most<br />

companies in marketing has once again become the product advantage.<br />

However, the crucial difference is that this now is highly varied in breadth,<br />

not just in depth. Differences supplement advantages. This invites an innovative<br />

approach to the product. The decisive value becomes the variation,<br />

and the technological opportunities are incredible. For instance, one of the<br />

great focus areas of the time is psycho-acoustics. Corn flakes that crunch the<br />

right way. Car doors that close with a nice sound rather than a hollow clank.<br />

Engines that sound like a Harley or are entirely silent.<br />

For this reason, the price is no longer legitimised and decided mainly<br />

through reference to the brand's immaterial advantages. Where the focus used<br />

to be on Brand Power, it is now increasingly about achieving Product Power.<br />

The company as a network<br />

For business leaders the development from a focus on the company's operation<br />

to a focus on the network's information flow means that it has become easier to<br />

co-ordinate the needs of the customers with the actual production. This means<br />

shorter delivery times, less storage and more time for development.<br />

For most companies the network philosophy additionally means further<br />

development of the triple bottom line (see page 7), which gained ground<br />

around the turn of the millennium. This idea turned out to be one of the<br />

future. Stakeholding is now a key word, and a majority of companies now do<br />

far more work targeted at - and increasingly also in dialogue with - each different<br />

group of stakeholders.<br />

This means that the stakeholders in and around these far-sighted companies<br />

aren't met with a clear-cut corporate brand with a fixed standpoint.<br />

Instead of collecting everything in one unit, the goal is now decentralisation,<br />

adaptation and flexibility. The company thus has many faces and many voices<br />

according to the situation.<br />

Personal agents<br />

Thus, the brand reality today for most companies is rationally determined.<br />

This means that electronic advertising only is accepted according to specific<br />

criteria defined by the individual, something that already was feasible electronically<br />

before the turn of the millennium.<br />

Products and services are increasingly purchased because they fulfil a<br />

functional need. For this reason, e-trade has gained ground everywhere, even<br />

in areas that don't naturally seem suited for it.<br />

Many have acquired digital agents that find the necessary products.<br />

Based on comparable and measurable criteria, almost all products can now<br />

be bought on the electronic market places. The possibilities are great, and<br />

there is a greater focus on certification and merchandise description than<br />

before: they form the basis for the rational choice of a given product.

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