"2011 DIRECT"... - Cessna

DIRECTC I T A T I O N
approach
JUNE 2011
IN THIS ISSUE:
Citation Hangar Talk Whitepapers
CitationJets Get New Life with G1000
Keep a Citation Cool in Hot Summer Months
Conferences, Updates and more

in THIS
Issue:
1
new & IMPROVED
CESVIEW IIi TECHNICAL LIBRARY AVAILABLE
ON CD AND DVD (ALL MODELS)
2
CITATION HANGAR TALK WHITEPAPERS
8-9
CITATION 500, 24,775 HOURS AND STILL
COUNTING (500)
10
TIPS FOR NEW TCAS II CONTROL HEADS
(550, S550 AND 560)
12
GARMIN UPGRADE TARGETS OBSTACLE
AND SAFETAXI DATA (510)
14
2011 CUSTOMER CONFERENCE GIVE AWAY
4-5
16
17
in every ISSUE
PRODUCT SPOTLIGHT
ASK THE EXPERT
EVENTS CALENDAR
9
11
KEEPING A CITATION COOL IN HOT SUMMER
MONTHS (500, 510, 525, 525A, 525B, 525C, 550,
S550, 560 AND 560XL)
13
MANDATORY MLG SIDE BRACE FITTING SB
ON HOLD (750)
15
NEW THRUST REVERSER DISABLE AND
LOCK-OUT RECOMMENDATIONS (500, 550,
S550, 560 AND 560XL)
15
technical INFO
UNIVERSAL ISSUES SL FOR DATABASE
FAIL MESSAGES (525, 525A, 550, S550,
560, 560XL AND 650)
AVOID RAPID THROTTLE LEVER MOVEMENTS
(525, 525A AND 525B)
THE DIRECT APPROACH IS PUBLISHED
MONTHLY BY THE CESSNA CITATION CUSTOMER
SERVICE ORGANIZATION. COMMENTS AND
SUGGESTIONS ARE WELCOMED.
PLEASE ADDRESS YOUR COMMENTS TO LOUIS BROWN
316-517-3501 lhbrown@cessna.textron.com

Cesview IIi
Cesview IIi Technical Library
Available on CD and DVD
Did you know…? Cessna provides your Cesview IIi Technical Library in two electronic formats – CD-ROM and
DVD-ROM. As more information is added to the manuals during each revision cycle, the size of the Technical Library
grows. The entire library can fit on one DVD-ROM, but must be separated into multiple CD-ROM’s, since a CD-ROM
stores less information than a DVD-ROM.
Cessna recommends that you consider switching your subscription from a CD-ROM version Technical Library to a
DVD-ROM Technical Library.
Here are the advantages to using the DVD-ROM version:
• No additional cost to change current subscription from CD-ROM to DVD-ROM.
• All manuals can be viewed from the DVD-ROM, without having to switch between multiple CD-ROM’s.
• Searches in Cesview IIi performed with the DVD-ROM version will look for the search criteria across all
manuals (using the CD-ROM version requires the search to be performed on each CD-ROM).
IMPORTANT NOTE: You will need to have a DVD-ROM drive connected (internal or external) to read the disk contents
from your Cesview IIi browser.
If you have any questions, please contact our Customer Care Center at 316-517-5800 or by e-mail at
customercare@cessna.textron.com.
GET INFORMATION or ONLINE QUOTES
Get your Citation Service Center Information Now
Need Additional Information or a Quote?
We’ll make it quick. It just makes sense: The quicker you know what the necessary
service or maintenance for your Citation will cost, the sooner you can schedule work
to begin and the faster you’ll be flying again.
THAT’S WHY CITATION SERVICE CENTERS NOW OFFER YOU QUOTES ONLINE.
Just visit www.citationservice.com, and we’ll immediately go to work and contact you in
24 hours or less. It’s your connection to the quickest and best service in the business.
Try it now.
www.citationservice.com
page 1
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Hangar Talk Whitepapers
You’re just a click away from biggest and best ideas in aviation.
If it happened at a Citation webinar, it’s captured in a Citation whitepaper. Hangar Talk webinars are quickly becoming
aviation’s most talked about informational gatherings as Citation brings in experts on a variety of topics
to answers your questions – online, in real time.
Because now, Citation Hangar Talk Whitepapers give you a downloadable, detailed record of each webinar, exactly
as it happened. Just visit citationservice.com and click on the Hangar Talk webinar link on the left menu,
choose the subject you’re interested in, and read on. (Even if you were there for the webinar, Citation Whitepapers
give you the chance to review and clarify the issues important to you.)
Rosen puts a world
of on-board movies,
data, and music at
your fingertips.
We hope you’ll have the chance to join us “in person” for the next Citation Hangar Talk webinar. But if not, remember
– aviation’s most sought after titles are waiting for you at Citation Hangar Talk Whitepapers.
For more information on Citation Hangar Talk Whitepapers, visit citationservice.com and click on the Hangar
Talk Webinar link.
TURN YOUR CABIN INTO AN AIRBORNE AUDITORIUM.
Rosen puts a world of on-board movies, data, and music at your fingertips.
Dim the lights. Adjust the temperature. Chart your flight’s progress. Catch a blockbuster. Pump up
Pavarotti, or crank out Kanye. Rosen on-board entertainment options bring new merit to being captain of
your ship. They’re dependable, versatile, lightweight, customizable – and one heck of a lot fun.
Learn more. And fill up your airborne auditorium.
Call us at 888-992-ROSEN (888-992-7673) to learn more now.
page 2

MORE PARTS. MORE PROGRAMS.
MORE LOCATIONS. LESS DOWNTIME.
Cessna Service Parts & Programs offer you the World's largest inventory of
Citation OEM certified parts. Domestic and international locations deliver faster
part replacement. You can choose repair, rental, new or exchange options.
And, take advantage of our online ordering and claims service.
Cessna Service Parts & Programs. Our business is keeping yours flying.
DISCOVER THE DIFFERENCE
866-SPP-7463 (866-777-7463)
Carl Edwards, NASCAR driver
page 3
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Product Spotlight
CJs Get New Life with
G1000
Recently, significant advances in avionics presentations and capability have given renewed longevity to classic
Citations.
“Unlike advances in aerodynamics and engine technology, avionics enhancements are more easily adapted to
older aircraft designs, giving them the same capability of new aircraft just off the assembly line,” says Stan
Younger, Cessna’s VP of Service Facilities.
New technologies such as Synthetic Vision, Required Navigation Performance (RNP) and Automatic Dependent
Surveillance - Broadcast (ADS-B) are giving operators new standards in safety and navigation capability that
didn’t exist a decade ago. Existing technologies are evolving, too, bringing with them requirements such as Reduced
Vertical Separation Minimum (RVSM) and other mandates that operators must meet if their aircraft are to
continue to be fully capable in the ever-changing airspace system.
Balanced against the desire for advanced technology is a desire among some operators to preserve the factory
appearance of their instrument panels – the well organized and consistent look of a system that was engineered
to function as a unit. With some avionics upgrades, an operator can be left with a mixture of old and new, as
some units are replaced while others remain. The effect can be a patchwork appearance that some owners want
to avoid.
Serial Number 001-359
“Now Cessna and Garmin have teamed up to offer a factory engineered Garmin G1000 Integrated Cockpit Suite
to owners of early CitationJet Model 525 aircraft,” says Younger. Serial number effectivity covers No. 001-359.
The G1000 Integrated Cockpit Suite features dual pilot and copilot 10.4-inch Primary Flight Displays (PFDs)
flanking a 12-inch center Multi Function Display (MFD) with electronic engine and fuel indication systems, Class
B Terrain Awareness and Warning System (TAWS), dual Attitude and Heading Reference Systems (AHRS), and
dual RVSM-capable digital air data computers.
The MFD also incorporates dual nav/comm/surveillance/Wide Area Augmentation System (WAAS) Global Positioning
System (GPS) radios, and an ARINC-429 compatible Flight Management System (FMS). It integrates
navigation information laid over terrain and obstacle presentations in a clear moving map display.
Down Time, Lead Time Minimal
Installation of the G1000 CitationJet Integrated Cockpit Suite is available exclusively through Cessna Citation
Service Centers, with the work typically taking four to five weeks to complete. Lead time before aircraft induction
is typically four weeks. The basic installation currently costs $385,000 and comes with a two-year warranty.
“Basically, the system integrates all primary flight, navigation, weather, traffic, terrain, radio frequency, engine
and fuel system data,” Younger says. The final installation is easily read with an intuitive format that results in
improved crew awareness and reduced pilot workload.”
The G1000 system’s clean factory-engineered appearance is created by removing all of the original Honeywell
SPZ-5000 avionics from the aircraft, including the radar, autopilot and remote-mounted mechanical gyros and
replacing them with new Garmin equipment. An added benefit is an approximately 100-pound reduction in weight.
Replacing the autopilot is Garmin’s GFC 700 three-axis fully integrated digital dual-channel Automatic Flight
Control System (AFCS). This fail-passive system supports coupled WAAS LPV approaches, vertical navigation,
flight level change (FLC) and other features. Garmin’s GWX 68 color weather radar provides stabilized tracking
to enhance in-flight tactical decisions.
Pre-Loads
Garmin FliteCharts® are pre-loaded into the system, providing an electronic geographical display of terminal
procedures and approach plates for more than 2,900 U.S. airports. Optional geo-referenced ChartView plates
and surface diagrams are also available, which overlay aircraft position cues on a Jeppesen-style electronic
format.
Also pre-loaded are Garmin’s SafeTaxi® diagrams which depict more than 950 U.S. airport layouts, including
page 4
PLEASE SEE NEXT PAGE

unways, taxiways, runway incursion hotspots, hangars and other airport landmarks. The system depicts the
aircraft’s current location on a displayed airfield.
The CitationJet G1000 Integrated Cockpit Suite also offers a number of optional features, including a Garmin
GLD 69A data link receiver that provides continuous in-flight access to XM WX Satellite Weather including
Next Generation Radar (NEXRAD) images and Meteorological Aviation Reports (METARs) data as well as current
reports on precipitation, lightning, winds aloft, Terminal Aviation Forecasts (TAFs) and Temporary Flight Restrictions
(TFRs).
Synthetic Vision
A Garmin Synthetic Vision Technology SVT will also be available. This system creates three-dimensional “virtual
reality” landscape images on the pilot and copilot PFDs that replicate what would be visible ahead of the
aircraft on a clear day. The display shows terrain, obstacles, traffic and the runway environment. The SVT also
depicts rectangular pathways (Highways in the Sky) that help the pilot navigate enroute legs, VNAV legs, GPS/
WAAS vertical approach procedures and Instrument Landing System (ILS) approaches.
As modern and up-to-date as the G1000 CitationJet system is, it still has provisions for upgrades in anticipation
of upcoming changes in the airway system. These include the FAA’s NextGen and Europe’s Single European Sky
ATM Research Programme (SESAR) air traffic management systems, ADS-B In and Out, and a basis for RPN
procedures. Many of these features are expected to be required equipment in a few years. Also, pending is an
electronic stall protection program.
The upgraded system ensures that classic CitationJets continue as capable business transportation machines,
serving owners well for years to come. And, as an added bonus, the G1000 retrofit has been added to the Aircraft
Bluebook Price Digest to recognize the value attributed to the installation and its available options. G1000 SN
001-359 - $385,000 ($288,750 wholesale), G1000 TCAS 1 - $48,000 ($36,000 wholesale), G1000 Iridium phone -
$37,275 ($27,956 wholesale) and G1000 SVT - $22,400 ($16,808 wholesale), all adding significant value to these
aircraft upon resale. To learn more, call 877-G-1000-4-U (877-410-0048).
It’s time to stop thinking about a glass flight deck...
...And start flying with one.
G1000 is bright, precise, and reliable. It puts a wealth of
flight-critical data at your crew’s fingertips. But, perhaps the
greatest thing about the G1000 is it’s a perfect fit for your Citation.
THE FUTURE OF AVIONICS, READY FOR YOU TODAY.
To learn more, call
877-G-1000-4-U (877-410-0048)
to schedule your G1000 retrofit today.
page 5
www.citationservice.com

“YES. THOSE ARE WINGLETS.
AND THEY ARE MAGNIFICENT!”
Are you looking to increase your Citation X's performance, while
reducing fuel consumption and lowering direct operating costs?
Citation X winglets get you there quicker and easier. Faster climb
times allow your aircraft to reach fuel-efficient cruise altitudes
more rapidly and to transition through weather faster.
DISCOVER THE DIFFERENCE
877-75-WINGLETS (877-759-4645)
page 6

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industry leading magazines
For more information please visit:
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page 7
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Aircraft Spotlight
Citation 500: 24,775 Hours
and Still Counting
On June 6, 1973, Cessna delivered Citation 500-0087 brand new from the factory in Wichita, Kan. At the time,
President Nixon was winding up the Vietnam War and dealing with the Watergate scandal that later that year
would bring about his resignation. Gas cost 40 cents a gallon, and the Chevrolet Monte Carlo was Motor Trend’s
Car of the Year. “My Love” by Paul McCartney and Wings was the number one hit song in the United States.
In 1973, the first cell phone call was made and the cash-dispensing ATM was invented. Medical air transport
was just a fledgling industry. And Wayne Carr, who later in life would become President and CEO of Air Trek Air
Ambulance, had just completed an Air Force technical course and was transferred to Minot AFB to become an
ICBM electronics specialist.
Air Trek Citation Keeps Going
A lot has changed in the 38 years since then. But one thing has remained constant. Like the famous Energizer
Bunny, Citation 500-0087 just keeps going and going and going. So far it has flown 24,775 hours, 16,000 of those
since Air Trek Air Ambulance acquired it in 1991. And it doesn’t look like it will be retiring any time soon.
Air Trek, one of the nation’s oldest air ambulance services, is a family-owned and operated air medical program
that has been providing aeromedical transportation services from its Punta Gorda, Fla., base since 1978. Today,
Wayne Carr heads a successful medical air transport business, overseeing a fleet of three Cessna Citations, two
Cessna 414s and an “underutilized” Westwind. “I’d really rather have another Citation II at this point,” Carr says.
He credits his 70’s stint in the Air Force with helping him to finance his aviation pedigree.
“I was a private pilot and was just starting to use my GI Bill to get my Commercial, Instrument, Multi & CFI. The
GI Bill was one of the main reasons I joined because I could never have afforded to get the advanced ratings
otherwise,” he says.
Get Up, Get Going
Carr is impressed with the reliability of the company’s three Citations, 500-0087, 500-0252 and a Citation II: “We
fly them all the time. They still do the job. They still get up, get going, and do what we need them to do.” Air Trek
operates Serial Number -0087 about 300 hours a year, and in a recent busy month, the company put nearly 80
hours on it. The Citation II also logged 99 hours that month. Carr is philosophic when it comes to answering
questions about age of his airplane.
“When you’re going on 30 years’ worth of making a living in aviation, and the vast majority of those operating Citations,
there are a lot of stories,” he says. “They’re just good airplanes. And when people look at it and say, ‘Well,
it’s a high-time airplane,’ I say it is a Part 25 airplane built to the same standards that a 737 is built to. And the
737 is not even getting broke in until it has 25,000 hours. So, if it’s built to the same standards, it can keep going.”
Serial Number -0087 is a classic today, an early model Citation that is the fleet leader in total flight time for the
great line of Citations, now numbering more than 6,000, that have followed it into aviation history as the most
popular business jets ever.
Just a Way of Life
Previously, Carr was the director of maintenance for the company. “My brother is now the director of Maintenance;
I’m the chief pilot now,” Carr says. “So I fly them, I work on them, I own them. You know, it’s just a way of
life. My son’s involved now. Started him on his 16th birthday and he still actually doesn’t have a single-engine
rating. I mean, he soloed in a Seneca, and got his instrument in a Seneca. Then we type-rated him and he got his
commercial on his 18th birthday in the Citation.”
Flying for the Carrs is a family affair. CEO Carr has more than 18,000 flight hours himself, more than 7,000 in
the Citation type. While his wife, Bonnie, is not involved in the business today, she is a multi-engine rated CFI,
and was Vice Governor for the Southeast Section of the Ninety-Nines, and a regional rep for the Air and Space
Museum.
page 8
PLEASE SEE NEXT PAGE

All Models Except Mustang, ATA: 56-00
The company has 12 pilots on staff and about 30 part-time medical professionals. All three Carr brothers are
pilots. Wayne Carr co-owns the company and airplanes with his brother Dana, who is the executive vice president
and director of Operations. Their brother, Lester, is the director of Maintenance, and Wayne’s son, Aaron, is the
chief financial officer and a co-pilot.
When Air Trek was moving on from the piston twins it was flying it had a choice of jet aircraft. “We knew we had to
move to a jet because of the customer base that we serve,” he says. “Everybody was running Learjets. We took a
different route and went with the more fuel efficient, stage 3 Citation. It was slower, but it’s a great medical platform
because the people that we’re transporting inter-facility don’t require that type of speed. “They just need
cabin space for the medical team to work in and service the patient, be able to get in and out, and a nice, stable
environment and comfortable ride. You don’t find many operating the older Learjets now.”
Since 1973, cell phones have become a way of life, ATMs are ubiquitous, Motor Trend’s Car of the Year is a collectible.
Carr and his family have gone on to build a thriving business and Air Trek’s Citation 500-0087 continues
to rewrite the history of business jet reliability.
525, 525A, 550, S550, 560, 560XL and 650, ATA: 34-00
Universal Issues SL for Database Fail Messages
Universal Avionics Systems Corporation has issued SL No. 2839 for a software anomaly that can indicate a FAIL
message when loading the navigation database. A VHF NAVAID DATABASE FAIL CDU message will also be displayed
when the database is loaded followed by automatically selecting it as the active database. The VHF NAVAID
DATABASE FAIL CDU message may also display, following performance or company database loads.
Operators should be aware these failure messages are due to an error in the software and is not an indication of
corrupt data. If all the individual line entries show PASS during the database load process, the database is acceptable
to use regardless of a FAIL message following a database load.
The displayed FAIL message is a nuisance indication since the database has passed the necessary integrity checks.
Operators experiencing the FAIL message after a database load should follow the Database Load Verification with
FAIL Message Procedures on page two of the service letter.
Questions, please contact:
Team CJ
1-800-835-4090
hotline@cessna.textron.com
page 9
Team Legacy
1-800-835-4090
hotline@cessna.textron.com
Team Excel
316-517-1400 (Direct)
1-877-560-3960 (WATS)
teamxl@cessna.textron.com
www.citationservice.com

550, S550 and 560, ATA: 34-50
Tips for New TCAS II
Control Heads
Operators of airplanes with optional TCAS II and MST-67A elementary or enhanced surveillance transponders
installed should be aware that grounding of a replacement TCAS Control Head is required before installation. The
control head will display a “NO CNFG” if the device is not properly grounded.
To configure the control head, utilize one of the following procedures for either elementary or enhanced surveillance
TCAS control heads:
Elementary Surveillance
• Post SB550-34-93 aircraft including 550/551-0002 thru -0733
• Post SBS550-34-37 aircraft including S550-0001 thru -0160
• Post SB560-34-116 aircraft including 560-0001 thru -0259 with Collins radios
1. Refer to the applicable Chapter 34 maintenance manual removal procedures for removing the
existing control head.
2. Configure the new 071-01618-0125 TCAS Control Head.
a. With a grounding wire, connect J1 pin 24 to the airplane ground.
b. Place the DC POWER BATT switch in the BATT position.
c. Place the AVIONICS POWER switch in the ON position.
d. On the new control head, turn the A/N/B range dial to part number -5202.
e. Place the AVIONICS POWER switch in the OFF position.
f. Place the DC POWER BATT switch in the OFF position.
g. Remove the grounding wire from J1 pin 24.
3. Refer to the applicable Chapter 34 maintenance manual installation procedures for installing the
new control head.
Enhanced Surveillance
• Post SB550-34-92 aircraft including 550-0801 thru -1136
• Post SB560-34-115 aircraft including 560-0260 thru -0538 with Collins equipment
1. Refer to the applicable Chapter 34 maintenance manual removal procedures for removing the
existing control head.
2. Configure the new 071-01618-0125 TCAS Control Head.
a. With a grounding wire, connect J1 pin 24 to the airplane ground.
b. Place the DC POWER BATT switch in the BATT position.
c. Place the AVIONICS POWER switch in the ON position.
d. On the new control head, turn the A/N/B range dial to part number -4404.
e. Place the AVIONICS POWER switch in the OFF position.
f. Place the DC POWER BATT switch in the OFF position.
g. Remove the grounding wire from J1 pin 24.
3. Refer to the applicable Chapter 34 maintenance manual installation procedures for installing the
new control head.
Questions, please contact:
Team Legacy
1-800-835-4090
hotline@cessna.textron.com
page 10

Keeping a Citation Cool in
Hot Summer Months
500, 510, 525, 525A, 525B, 525C, 550, S550, 560 and 560XL, ATA: 21-50
Summer season is just around the corner. The air conditioning evaporator and compressor system components
of aircraft will soon be working hard to keep aircrew and passengers comfortable. To make sure the air conditioning
system is operating to its potential, here are a few maintenance tips:
Note: Cleanliness promotes longer life for any appliance. As air conditioning components are inspected, Cessna
recommends making an effort to clean each component when access is available.
Access - 1. Refer to the applicable maintenance manual to get access to the evaporator and compressor system
components.
Inspection - 2. Inspect evaporator coils for damage, leaks, wear and uniform spacing.
3. Inspect any drive belts or pulleys for nicks, cracks, or loose parts.
4. Inspect any seals or shrouds for indication of leaks or cracks.
5. Inspect compressor for leaks or excessive oil spray.
6. Inspect the evaporator coils and receiver dryer plumbing for leaks or cracks.
7. Inspect wiring for insulation damage.
8. Inspect drive or blower motor(s) brushes (if applicable), bearings for cracks or loose parts.
9. Refer to the vendor manual for any additional inspection criteria not mentioned above.
10. Inspect air conditioning condenser, pylon ram air inlets, and tailcone exhausts for blockage.
11. Inspect any baggage compartment air conditioning components, (if applicable).
Cleaning - 12. Make sure the evaporator coils are clean and clear of foreign matter that can restrict airflow or optimum
performance.
13. Make sure the drive or blower motor, fan or blower assemblies are clean and clear of foreign matter that can
restrict airflow or optimum performance.
14. Make sure the drain lines are clear of obstructions that can restrict airflow or optimum performance.
15. Make sure that all inlet and outlet ducts or shrouds connected to the evaporator compressor are clean and
clear of foreign matter that can restrict airflow or optimum performance.
16. Make sure the openings to cockpit or cabin temperature sensors are not blocked by carpeting or luggage
items. (Some airplanes have filters that may need to be cleaned or replaced).
17. Refer to the vendor manual for any additional cleaning criteria not mentioned above.
Restore Removed Access Items -
18. Refer to the applicable maintenance manual to install items that were removed for access to the
evaporator and compressor system component(s).
System Operation -
19. Refer to the applicable maintenance manual to operate the air conditioning system in manual
mode with warm ambient temperatures present.
a. Driving the air conditioning system in full cold should cause the compressor to operate
continuously without cycling.
b. If the air conditioning does cycle, the refrigerant levels could be too high or low and should be
evacuated and serviced.
Note: If all the procedures above have been performed and the air conditioning system is not cooling effectively,
there may be additional troubleshooting steps that need to be considered.
Questions, please contact:
Team Legacy
1-800-835-4090
hotline@cessna.textron.com
Team CJ
1-800-835-4090
hotline@cessna.textron.com
Team Mustang
316-517-5490 (Direct)
1-877-832-6510 (WATS)
teammustang@cessna.textron.com
Team Excel
316-517-1400 (Direct)
1-877-560-3960 (WATS)
teamxl@cessna.textron.com
page 11
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510, ATA: 34-00
680, ATA: 27-40
Garmin Upgrade Targets Obstacle
and SafeTaxi Data
Cessna issued mandatory SB510-34-11, “Garmin G1000 Software Version 010-00435-21 Upgrade,” to provide
fixes and enhancements to the Garmin G1000 Obstacle and SafeTaxi databases.
Since the release of the bulletin in April, some operators have had questions as to what capabilities or procedures
were changed regarding the Garmin database updates. Procedures for Chartview and the Navigation database have
not been changed.
The changes provided by the new 010-00435-21 software are directed at the Obstacle and SafeTaxi databases.
Step-by-step instruction for database loading and automatic database synchronization is in development and will
be available later.
For the interim, flight operators and maintenance personnel can refer to Appendix B, page 543, of the P/N 190-
00494-03 Revision A version of the Garmin G1000 Pilot’s Guide for the Cessna Citation Mustang. A copy of the Pilot’s
Guide can also be found at:
http://www8.garmin.com/manuals/G1000:CessnaMustangSystemSoftware0435.20_PilotsGuide.pdf
Questions, please contact:
Team Mustang
316-517-5490 (Direct)
1-877-832-6510 (WATS)
teammustang@cessna.textron.com
Or:
Cessna Customer Care
316-517-5800
1-800-423-7762
Customercare@cessna.textron.com
page 12

750, ATA: 32-10
Mandatory MLG Side Brace Fitting
SB on Hold
Cessna Engineering has placed mandatory service bulletin SB750-32-59, Main Landing Gear (MLG) Side Brace
Fitting Inspection on hold. The bulletin, which affects airplanes 750-0001 thru -0305, was issued early this year
following reports of chafing/gouging that was discovered on MLG side brace fittings installed on some Citation Xs.
Cessna placed the bulletin on hold due to some post-bulletin airplanes continuing to experience the chafing condition.
Cessna Engineering has investigated the cause and is currently working to develop a solution to this issue.
For the interim, operators should wait until a revision for SB750-32-59 is released.
Questions, please contact:
Team X
316-517-5650 (Direct)
1-888-622-4789 (WATS)
citationx@cessna.textron.com
PROTECH
CESSNA LETS YOU LOWER
LABOR COSTS, INCREASE
RESALE VALUE, AND PITY
THE POOR PILOTS WHO FLY
ANYTHING ELSE.
ProTech is a comprehensive program that provides
labor coverage for maintenance - scheduled or not.
PROTECH PROGRAM COVERAGE INCLUDES:
Inspection document tasks • Minor Engine Inspections • R&I for scheduled
maintenance (plus rental I&R) • Unscheduled maintenance (some exceptions apply)
NOW AVAILABLE FOR:
510, 525, 525A, 525B, 560XL, 680, 750
Discover the difference, call:
877-PD-IN-FULL
(877-734-6385)
page 13
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THE CITATION EXPERIENCE
Show the world what you’ve done with the place!
Share photos of the beautification of your aircraft
with the Citation Experience.
With its sleek design and quality construction, every Citation comes
off the line a work of aviation art. Still it’s amazing what Citation owners
do to add even more comfort, functionality and beauty to their aircraft.
That’s why we want to see what you’ve done to your Citation. New carpet,
expanded entertainment options, added corporate logos or colors,
fresh exterior paint - anything you’ve done to make this legendary aircraft
beautifully yours.
Send us your photos, we’ll post them on www.citationexperience.com/
thankyou and you’ll be the envy of Citation owners worldwide.
Questions? Comments? Scheduling?
Call 877-360-EXPERIENCE (877-360-3973)
International: 316-517-5800
Customer Conference Update
2011 Customer Conference Give Away
Citation Technical Publications would like to say thank you and congratulations to all who stopped by to take
part in the first ever Technical Publication give away! Everyone who signed up was eligible for the free Flight Manual
and Checklist drawing. The four winners were able to pick up their new manuals Wednesday morning of the Conference.
This year’s lucky winners were:
Mr. Dick Abernathy - Commerce Bank N.A.
Mr. D.D. Dorris – MCMI, Inc.
Mr. John McBurney – Fifty Five, LLC
Mr. Robert Jackson – MGR Aviation, LLC
The customers who stopped by the booth to renew their subscriptions during the Conference, were also entered to
win a Grand Prize drawing of $500.00 worth of credit towards their next renewal of their revision service or publications
purchase. This drawing took place June 1st, 2011, and the winner notified. Due to the great response and
success of this event, we look forward to future events to share with you.
page 14

500, 550, S550, 560 and 560XL, ATA: 78-30
New Thrust Reverser Disable and
Lock-Out Recommendations
Cessna and Nordam recommend that operators first operate the related EMER STOW switch before disabling
and lock-out of one or both thrust reversers for servicing, maintenance or flight. This action ensures the inboard
and outboard actuators have traveled past the over-center point for installation of the mechanical lock-out tool,
followed by disconnecting the electrical connectors on the thrust reverser control valves.
Note: The EMER STOW switches can be operated by referring to the approved Airplane Flight Manual (AFM) during
an engine run, or referring to the applicable maintenance manual for procedures utilizing external hydraulic and
electrical power sources.
Operators have reported issues with verifying that both inboard and outboard thrust reverser actuators are in the
over-center position when installing the lock-out tool.
Change requests have been submitted to Technical Publications to revise the maintenance manuals for thrust reverser
disabling and lock-out procedures.
Questions, please contact:
Team Legacy
1-800-835-4090
hotline@cessna.textron.com
Team Excel
316-517-1400 (Direct)
1-877-560-3960 (WATS)
teamxl@cessna.textron.com
525, 525A and 525B, ATA: 72-00
Avoid Rapid Throttle Lever Movements
Operators of CJ1+, CJ2+ and CJ3 aircraft should be aware that rapid throttle lever movements forward and aft
should be avoided. Moving a throttle lever forward and aft at least 75 degrees of travel in less than one second can
cause a loss-of-thrust control (LOTC) event, indicated by an amber ENG CTRL SYS FAULT L R annunciator light.
Citation Customer Support has been made aware of FADEC download data provided by Williams, which has indicated
a trend of some “operator-induced” LOTC events.
Cessna recommends that operators utilize smoother transitions of throttle lever inputs to avoid an LOTC event.
If an ENG CTRL SYS FAULT L R annunciator light does appear, the applicable L ENG or R ENG FADEC RESET button
can be pressed to clear the fault.
Note: The use of the FADEC RESET button(s) in this manner anly applies to those airplanes with the newest
FADEC software installations:
- CJ1+ (FADEC software P/N CP208.02 found on the FADEC data plate)
- CJ2+ (FADEC software P/N CP294.03.01 found on the FADEC data plate)
- CJ3 (FADEC software P/N CP219.11.06 found on the FADEC data plate)
Questions, please contact:
Customer Service Hot Line
1-800-835-4090
316-517-6261 (International)
hotline@cessna.textron.com
Or:
Williams International Hotline
(USA) 1-800-859-3544
(International) 1-248-960-2929
WIProductSupport@williams-int.com
page 15
www.citationservice.com

ask THE EXPERTS
EXPERTS FROM THE CESSNA SUPPORT TEAM
SHARE ADVICE AND SHED LIGHT
ANSWERS
Question
What is considered the start date for
inspection time intervals?
Answer
Most inspection intervals start from the
Airworthiness Date of the airplane. The
exceptions are hydrostatic tests, which
start from the Date of Manufacture of the
cylinder. Time life limits regarding calendar
time, such as oxygen cylinders, fire extinguisher
squibs, etc. start from the Date
of Manufacture of that component. Time
life limits regarding landings (i.e. landing
gear) start from the very first landing of
that component. Time life requirements
regarding hours, such as starter/generators
start from the moment that component
is installed on the airplane.
How To
submit comments and
ask THE EXPERTS
THE DIRECT APPROACH IS PUBLISHED MONTHLY BY THE
CESSNA CITATION CUSTOMER SERVICE ORGANIZATION.
ASK THE EXPERTS AT:
asktheexpert@cessna.textron.com
Our experts will do their best to provide answers to your questions.
Even if your question is not posted in the publication, you will
receive an e-mailed answer.
page 16

WWW.FLIGHTSAFETY.COM
CONTACT US AT:
800-491-9796
OR 316-220-3520
2ND QUARTER - 2011
Citation X (750) OMP
Citation Sovereign (680) OMP
Citation Sovereign (680) Avionics EASA
Citation (560 Series) Update
Citation (560 Series) OMP
Citation Excel (560XL/XLS/XLS+) Initial
Citation I (500/550 Series) OMP
CitationJet 4 (525C) Initial
CitationJet 3 (525B) Initial TC, CASA
CitationJet 3 (525B) Initial EASA
Caravan (208/208B) Initial EASA
Corvalis (300/400 Series) Initial
MAINTENANCE TRAINING
June 6 - 10
June 27 - July 1
July 7 - 13
June 27 - July 1
June 20 - 24
June 6 - 19
June 13 - 17
June 6 - 15
June 20 - 29
June 20 - 29
June 6 - 14
June 13 -22
events CALENDAR
HERE’S EVERYTHING YOU SHOULD BE
IN THE KNOW ABOUT!
NBAA Regional Forum - White Plains, NY
June 8, 2011
Paris Air Show - Paris, France
June 20 - 26, 2011
NBAA Regional Forum - San Jose, CA
July 14, 2011
EAA - Oshkosh, WI
July 25 - 31, 2011
WORLD’S LEADING AVIATION TRAINING COMPANY
Cessna Citation M&O Webinars
Tuesday July 12 Model
10:00-11:00 am 510
1:00 pm-2:00 pm 500-series
3:00 pm-4:00 pm 525-series
Wednesday July 13 Model
10:00 am-11:00 am 560XL
1:00 pm- 2:00 pm 650
Thursday July 14 Model
10:00 am-11:00 am 680
1:00 pm- 2:00 pm 750
Visit www.cessna.com/customer-service.html
for additional information
THANKS for taking time to read our publication! We appreciate your readership
and will do our best to continue to present you with the latest Citation related
news, products & happenings throughout the year.
page 17
www.citationservice.com

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