Belfast - Northern Ireland Housing Executive

3.9 Objective 4 - Delivering quality services
We aim to deliver services that meet the needs of our customers, whilst ensuring
value for money. The Housing Executive is facing significant budgetary pressures
and this is expected to continue for the foreseeable future. In response to these
pressures, and to ensure that we protect the quality of our customer service, we
have implemented a number of management changes across our area and district
network.
In 2012/13 we merged our South East and South Areas to form a new South Region
under a Regional Manager. Similarly, we have merged our West and North East
Areas to form a new North Region, with Belfast Area remaining unchanged pending
the implementation of the Review of Public Administration.
Under these three new Regions we reconfigured our local office management,
streamlining existing structures to 12 new ‘Areas’ with a management office in each,
but still retaining 32 local office outlets. Accessibility to housing services remains
unchanged.
The 12 ‘Areas’ are amalgamations of existing districts:
• South Antrim Area - Antrim, Newtownabbey 1 and Newtownabbey 2;
• South Area - Armagh, Banbridge, Lurgan & Brownlow and Portadown;
• East Area - Ballymena, Carrickfergus, Larne and Magherafelt;
• Causeway Area - Ballycastle, Ballymoney, Coleraine and Limavady;
• North Down and Ards Area - Bangor and Newtownards;
• Lisburn and Castlereagh Area - Castlereagh, Lisburn Antrim Street and Lisburn
Dairy Farm;
• South West Area - Cookstown, Dungannon, Omagh and Fermanagh;
• South Down Area - Downpatrick and Newry;
• South and East Belfast Area - East Belfast and South Belfast;
• North Belfast Area - North Belfast;
• West Area - Strabane, Collon Terrace, Waterloo Place and Waterside
• West Belfast Area - West Belfast and Shankill.
The new year saw the
appointment of three new
area managers in Belfast,
Carole Johnston South and
East Belfast, Malachy
McKinney North Belfast
and Sharon Beattie West
Belfast.
Carole Johnston, Malachy McKinney and Sharon Beattie
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