FS 63-100 General Provisions - Department of Public Social Services

FS 63-401.14 - Households Using
Commercial Mail Receiving Agent
(CMRA)/ Mail Drop Addresses
What is the policy on household’s who are using a
Commercial Mail Receiving Agent (CMRA)/Mail Drop
Address?
Food Stamp households may not use a CMRA or mail drop
address as their residence address. LEADER will not
accept a CMRA or mail drop address in the residence field.
If the EW receives an exception the address must be
clarified before benefits can be issued by doing the
following:
• Contact the participant by telephone and request
he/she clarify his/her residence situation. If no
phone, send the participant a termination/denial
notice of action for whereabouts unknown and
terminate/deny benefits. (A 10-day advanced notice
must be issued on approved cases.)
• If the participant responds to a termination notice
before the termination effective date and clarifies
his/her residence address to the EW’s satisfaction,
release the benefits and input the correct residence
address to LEADER. Participants responding to a
denial notice must make a new application.
NOTE: Food Stamp participants do not need to be living at
a post office recognized address. They can be
homeless indefinitely, in which case the
district office may be used as the residence
address.
• If the participant states he/she wants to receive mail
at the CMRA or mail drop, the EW must also input
the CMRA or mail drop address as the mailing
address.
• If the participant fails to respond or does not
satisfactorily clarify the residence issue, benefits are
to be terminated/denied for Whereabouts Unknown.
• If Food Stamp benefits have been issued on the
case, it is to be referred to Welfare Fraud Prevention
and Investigation (WFP&I) for investigation.
• When completing the PA 140, Request for
Investigation, write “CMRA” or “mail drop” in
the “Special Project Alert” box in the upper
right corner of the form.
• The EW should indicate in the “Remarks”