Review of Institutional Complaints and Appeals Procedures in ...
Review of Institutional Complaints and Appeals Procedures in ...
Review of Institutional Complaints and Appeals Procedures in ...
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- Distributed at enrolment/registration<br />
- Student <strong>in</strong>formation service/student h<strong>and</strong>book<br />
- Available from registry<br />
- University Calendar/Catalogue<br />
- Available <strong>in</strong> departments<br />
- Personal tutor system<br />
- Student Charter<br />
- On their website<br />
- Support<strong>in</strong>g students’ union to publicise them<br />
- Other, please specify?<br />
3. Does your <strong>in</strong>stitution provide additional relevant <strong>in</strong>formation at the time a compla<strong>in</strong>t or<br />
appeal is made?<br />
Yes<br />
No<br />
Informal procedures<br />
4. Does your <strong>in</strong>stitution have an <strong>in</strong>formal mechanism for deal<strong>in</strong>g with compla<strong>in</strong>ts/ appeals,<br />
such as a campus ombudsman/ mediation services?<br />
Yes No Don’t know<br />
If yes, how?<br />
5. Does your procedure conta<strong>in</strong> a requirement for the student to speak to someone with<strong>in</strong> the<br />
department <strong>in</strong>formally as part <strong>of</strong> the procedures, but without formal mediation?<br />
Yes No Don’t know<br />
Do students f<strong>in</strong>d this useful?<br />
6. How <strong>of</strong>ten does this <strong>in</strong>formal procedure resolve the issue? (Please circle or highlight the<br />
most appropriate answer)<br />
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