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Review of Institutional Complaints and Appeals Procedures in ...

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If not what would make it seem more impartial?<br />

Complet<strong>in</strong>g the circle – Feed<strong>in</strong>g back to students <strong>and</strong> students’ union<br />

22. Does your <strong>in</strong>stitution record the number <strong>of</strong> compla<strong>in</strong>ts?<br />

Yes No Don’t know<br />

If yes how many were there <strong>in</strong> the last year <strong>of</strong> available data?<br />

23. Does you <strong>in</strong>stitution publish the percentage <strong>of</strong> upheld cases?<br />

Yes No Don’t know<br />

If yes, how many were there <strong>in</strong> the last year <strong>of</strong> available data?<br />

24. Is a regular report on compla<strong>in</strong>ts/ appeals made to one <strong>of</strong> the ma<strong>in</strong> bodies <strong>of</strong> the<br />

<strong>in</strong>stitution (eg to the Senate/Academic Board)<br />

Yes<br />

No<br />

If yes, to which body <strong>and</strong> how <strong>of</strong>ten?<br />

25. If your <strong>in</strong>stitution doesn’t publish <strong>of</strong>ficial data on the number <strong>of</strong> upheld compla<strong>in</strong>ts how<br />

many do th<strong>in</strong>k there were?<br />

39

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