Review of Institutional Complaints and Appeals Procedures in ...

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Acknowledgements NUS would also particularly like to thank the following people for their comments and contributions to this report: Professor G.R Evans; Huw Morris, Swansea University; Robert Westaway, Imperial College, London; Sarah Butler, QAA; Susanna Reece, OIA; and also Jo Nuckley (OIA) for co-chairing the focus group in January and workshops in July and August with Helen Walton, and last but not least to Alex Bols for researching and writing the report. 43
Contact For more information please contact the authors of this report: Aaron Porter aaron.porter@nus.org.uk 0871 221 8221 Alex Bols alex.bols@nus.org.uk 020 7380 6680 February 2009 44
Page 1 and 2: Review of Institutional Complaints
Page 3 and 4: List of Recommendations There are a
Page 5 and 6: Recommendation 18: Students should
Page 7 and 8: Finally, I would like to end by cal
Page 9 and 10: comprehensive series of system-wide
Page 11 and 12: Methodology NUS conducted research
Page 13 and 14: circumstances before the exam or as
Page 15 and 16: Informal procedures Informal proced
Page 17 and 18: It would be interesting to see how
Page 19 and 20: and so explanation of the next stag
Page 21 and 22: The project seeks to: • ‘To det
Page 23 and 24: When asked about whether an institu
Page 25 and 26: NUS believes that there should usua
Page 27 and 28: Chart D: How widespread do you thin
Page 29 and 30: distance-learning or the course is
Page 31 and 32: Completing the circle - Feeding bac
Page 33 and 34: Perceptions The first three precept
Page 35 and 36: Annex 1: Responses received from th
Page 37 and 38: - Distributed at enrolment/registra
Page 39 and 40: 14. How many stages does your insti
Page 41 and 42: 26. Are reasons given to the studen
Page 43: Information about your Institution

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