Review of Institutional Complaints and Appeals Procedures in ...

More documents

Recommendations

Info

Never Rarely Sometimes Often Always 32. Does your institution give adequate and timely information about the OIA (in England and Wales), Public Services Ombudsman (in Scotland) or Visitor (in Northern Ireland)? Never Rarely Sometimes Often Always Perceptions 33. Do you consider your institutional complaints procedure to be transparent, fair and just? Yes In the majority of cases In some cases No If not, why not? Reviewing the institutional complaints or appeals procedure 34. Has your institution reviewed their complaints or appeals procedures in the last 18 months? Yes No Don’t know 35. If yes, was the students’ union involved in this process? Yes No Case studies Do you have any students that have had a particularly bad experience of your institutional processes? Could you give a short overview of the case, in no more than 200 words. Would they be willing to be contacted by the media in case of interest? 41
Information about your Institution Would your institution be described as a: Pre 1992 University (eg Russell Group or 1994 Group) Post 1992 University (eg Million Plus or GuildHE institution) If you would be willing to be contacted to attend a focus group to explore some of these issues in more detail please give us your contact details: Name: Position: Institution: Please return this form to Alex Bols, Head of Education and Quality, NUS (alex.bols@nus.org.uk), Centro 3, 19 Mandela Street, London NW1 0DU by 11 th August 2008. - 42
Page 1 and 2: Review of Institutional Complaints
Page 3 and 4: List of Recommendations There are a
Page 5 and 6: Recommendation 18: Students should
Page 7 and 8: Finally, I would like to end by cal
Page 9 and 10: comprehensive series of system-wide
Page 11 and 12: Methodology NUS conducted research
Page 13 and 14: circumstances before the exam or as
Page 15 and 16: Informal procedures Informal proced
Page 17 and 18: It would be interesting to see how
Page 19 and 20: and so explanation of the next stag
Page 21 and 22: The project seeks to: • ‘To det
Page 23 and 24: When asked about whether an institu
Page 25 and 26: NUS believes that there should usua
Page 27 and 28: Chart D: How widespread do you thin
Page 29 and 30: distance-learning or the course is
Page 31 and 32: Completing the circle - Feeding bac
Page 33 and 34: Perceptions The first three precept
Page 35 and 36: Annex 1: Responses received from th
Page 37 and 38: - Distributed at enrolment/registra
Page 39 and 40: 14. How many stages does your insti
Page 41: 26. Are reasons given to the studen
Page 45 and 46: Contact For more information please

Review of Institutional Complaints and Appeals Procedures in ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?