moj-improvement-plan-april-2014

3. Metrics to Measure Improvement
Improvement being made
Metric used to
measure progress
6. Develop a clear and collaborative way of working/business model
Main action:
• To design and embed an
operating model and so
support collaboration to
deliver shared outcomes
throughout the organisation.
This will include expectations
and behaviours – for
example services, policy and
operational collaboration
Supporting actions:
• Implement Capability
Strategy & Plan via Capability
forum
• Further embed portfolio
pipeline
• Develop cross-Criminal
Justice System model
• Implement Services and
Structures Review
• Embed Open Policy Making
• Review and shorten
recruitment process
Outcomes:
• We are better able to adapt
ourselves and evolve our
organisation to meet the
challenges of a changing
world
• Staff in all parts of the
organisation understand the
part they play in the success
of the whole and how they
need to work with colleagues
throughout the Department
• Staff in all parts of the
organisation welcome
challenge
• Agencies, policy and support
services work together to
deliver shared outcomes with
clear accountabilities
• MoJ speaks with one voice
Delivery plan to be developed
by 31 July 2014.
Progress measured by
improvement in:
• Our internal assessment
of customer views of our
corporate services – the
‘temperature check’
Date to review
metric &
details of who
undertakes
review
Reviewed
quarterly by
ExCo
Trigger that
will signal
mitigating
action needs
to be taken
No
improvement
in
temperature
check
Improvement Plan | 33