moj-improvement-plan-april-2014

3. Metrics to Measure Improvement
Improvement being made
Metric used to
measure progress
7. Manage change in a way which engages and empowers staff
Action:
• Leaders and managers to
manage change in compelling
manner that clearly links
planned changes back to
our strategy and vision
and to engage in genuine
consultation with those
involved in changes
Supporting actions:
• Implement Capability
Strategy & Plan via Capability
forum (leading and managing
change workstream)
Outcome:
• Staff are confident in our
ability to manage change
leading to better delivery of
business objectives
• We are better able to adapt
ourselves and evolve our
organisation to meet the
challenges of a changing
world
Delivery plan to be developed
by 31 July 2014.
Progress measured by
improvement in:
• SES B45 “I feel change
is managed well in [my
organisation]”
2013 score: 25% of staff agree
or strongly agree. 2014 target:
27% of staff agree or strongly
agree.
• SES B46 “When changes are
made in [my organisation]
they are usually for the
better”
2013 score: 20% of staff agree
or strongly agree. 2014 target:
22% of staff agree or strongly
agree.
• Civil Service Learning
capability measures
(measures under
development)
Date to review
metric &
details of who
undertakes
review
ExCo to
review
SES results
December
2014
Capability
Forum to
review
measures
on date tbc,
depending on
measures.
Trigger that
will signal
mitigating
action needs
to be taken
No
improvement
in SES B45,
B46 or
capability
measures
34 | Improvement Plan