OfficeMate/ExamWRITER 10.6 Fixed Issues - OfficeMate Software ...

OfficeMate/ExamWRITER 10.6 Fixed
Issues
In this document:
• OfficeMate Fixed Issues, 1
• ExamWRITER Fixed Issues, 5
For more detailed
information on how
to use OfficeMate
10.6, see the
OfficeMate User’s
Guide and schedule
additional training
with OMU.
In addition to the new features added to OfficeMate/ExamWRITER 10.6, we fixed
several known issues. This document outlines the issues that we fixed in v10.6.
NOTES • For a list of the OfficeMate 10.6 enhancements, go to http://
www.officemate.net/pdfs/OM106Enhancements.pdf.
• For a list of the ExamWRITER 10.6 enhancements, go to http://
www.officemate.net/pdfs/EW106Enhancements.pdf.
OfficeMate
Fixed Issues
We fixed issues found in the following areas of OfficeMate:
• Appointment Scheduler, 1
• Electronic Remittance Advice, 2
• Fee Slips, 2
• General Ledger Interface, 2
• Ledger, 2
• Lens Product Loader, 3
• Orders, 3
• Product Maintenance, 3
• Receipts and Adjustments, 3
• Reports and Statements, 3
• Security, 3
• VSP Interface, 4
• Miscellaneous, 4
Appointment Scheduler
• Resolves an issue that caused unavailable appointment times to appear to
be open because they displayed the wrong color.
• Appointment Scheduler no longer allows a zero-minute or zero-hour
duration for provider exceptions. Previously, an exception saved with a
®
OfficeMate/ExamWRITER 10.6 Fixed Issues 1

OfficeMate/ExamWRITER 10.6 Fixed Issues
OfficeMate Fixed Issues
duration of zero would appear invisible on the schedule, but would prevent
other exceptions from being saved at that time.
• Appointment Scheduler no longer prevents you from deleting exceptions
that don’t fit evenly into 5-, 10-, or 15-minute increments.
• Resolves an issue whereby the provider’s available time shifts while an
appointment is being scheduled.
• Resolves an error that occurred when the length of a recurring appointment
was edited.
Electronic Remittance Advice
• Resolves a security issue which prevented some users with sufficient
security privileges from recording ERA information.
Fee Slips
• Resolves an issue that caused an error to display when creating or editing a
fee slip.
• Corrects a problem that caused fee slip items to revert from their allowable
fees to their product fees when a copay was applied to one line item.
• The Fee Slip window no longer accepts negative product fee amounts,
which would cause negative balances.
• Resolves an issue that prevented the fee slip from being edited if the
patient’s insurance was selected in the ExamWRITER coding.
• Resolves an issue whereby sales tax was not recalculated when a copay is
assigned to a line item.
• Resolves an error that occurred when prism and oversize eyewear orders
were posted but the v-codes did not transfer resulting in error 91 and 3021.
General Ledger Interface
• Fixes the overflow error 6 that some users experienced when exporting a
month of transactions.
Ledger
• Resolves an issue that caused the Patient Ledger window to load very
slowly.
• Fixes an issue where chargebacks were erroneously applied to credit
memos.
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OfficeMate/ExamWRITER 10.6 Fixed Issues
OfficeMate Fixed Issues
Lens Product Loader
• Resolves an issue that caused duplicate entries to be imported into the lens
database and resulted in error -467259.
• Corrects a situation where downloaded antireflective coatings were mapped
incorrectly.
• Resolves an issue that caused some bifocal polycarbonate lenses to map
incorrectly.
• Resolves an issue that prevented Crizal Sun with Scotchguard lens
treatments from being mapped.
Orders
• Resolves an issue whereby the low, medium, or high adds recorded in
ExamWRITER for bifocal contacts would disappear when the order was
recorded in OfficeMate.
Product Maintenance
• Corrects an issue where updating add-power fees in the product
maintenance window results in error 381.
Receipts and Adjustments
• You no longer receive error 430 when printing a return or refund.
Reports and Statements
• Nonpatient appointments now appear on the Appointment Scheduler report.
• Fixes an issue that caused the total from the Cash Reconciliation report to be
calculated differently than the total on the Deposit Ticket Summary report
when there was a cash variance. The totals now match.
• Fixes an issue that caused the Deposit Ticket Summary to display the wrong
total after a refund
• You will no longer receive error 217913 when running the CMS Quality
Reporting report for NQF0421.
• You will no longer receive error 2147212887 when you run the Exam Analysis
report and one of the diagnosis codes exceeds six digits.
• Resolves an issue that caused the payment type to display in the wrong
column on the Receipts Journal report.
• Resolves an issue that caused the software to hang while generating the
Ophthalmic Lens Listing report.
• Resolves an issue that caused statements to be generated for all patients
even when a subset of last names was entered in the selection criteria.
Security
• Resolves an issue whereby a user could, under certain circumstances, log
into the software without entering a password.
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OfficeMate/ExamWRITER 10.6 Fixed Issues
OfficeMate Fixed Issues
Third Party Processing
• If you converted from the ANSI 4010 format to the 5010 ANSI format and are
submitting insurance claims through McKesson, the ISA 3 and 11 segments
will no longer contain incorrect information. Your insurance claims will no
longer be rejected for this reason.
• If you converted from the ANSI 4010 format to the 5010 ANSI format and are
submitting insurance claims through Gateway, the taxonomy code segment
is included in Loop 2000A. Your insurance claims will no longer be rejected
for this reason.
• If you converted from the ANSI 4010 format to the 5010 ANSI format, the
2310B REF*1G~ segment will no longer be created, even when the
provider's UPIN is blank. Your insurance claims will no longer be rejected for
this reason.
• If you transfer a balance from an insurance to the patient and transfer the
balance again to another insurance carrier, you will no longer receive an
error in the ANSI Loop 2400 LX segment.
• If you converted from the ANSI 4010 format to the 5010 ANSI format and you
are submitting an insurance claim with a secondary insurance carrier, loop
2330D is no longer incomplete. Your insurance claims will no longer be
rejected for this reason.
• Resolves an issue that caused box 33B on the CMS 1500 form to populate
incorrectly. This issue affected users who migrated from ANSI 4010 to the
5010 format.
• Corrects an issue that prevented copayments from populating correctly in
box 29 of the CMS 1500 form even when preferences allow.
• Resolves an issue occurring with claims with 11 or more lines where the 11th
line was missing the NPI in box 24J.
VSP Interface
• You are no longer prompted in error for a missing lab order when you record
an exam-only code on the fee slip.
• You are no longer prompted in error to include a V2715 code when one is
already present on an order with a prism.
• Resolves an issue where Crizal lens treatments are mapped properly in the
VSP Product Mapping window, but do not appear to be mapped in the
Products and Services window.
Miscellaneous
• Names and addresses that are too long to fit on one line on printed
postcards wrap to the next line.
• Resolves an issue that caused the incorrect patient ID to display on some
audit log entries.
• Fixes an issue that purged the audit log during a software upgrade.
4 OfficeMate/ExamWRITER 10.6 Fixed Issues

OfficeMate/ExamWRITER 10.6 Fixed Issues
ExamWRITER Fixed Issues
• Resolves an issue that caused a conversion to fail and prevented a user
from upgrading from v8 to v10 when OfficeMate data fields contained
apostrophes.
ExamWRITER
Fixed Issues
We fixed issues found in the following areas of OfficeMate:
• Control Center, 5
• eDocuments, 5
• Equipment Interfaces, 5
• Exam, 5
• Medication Rx, 5
• Reports, 6
Control Center
• Resolves an issue that caused the Control Center window to be read only
after opening and closing an exam in read-only mode.
eDocuments
• You can now successfully scan and add eDocuments to patient
demographic records for patients who have an apostrophe in their name.
• Documents scanned in ECR Vault now display thumbnail preview images
properly.
Equipment Interfaces
• Resolves an issue that resulted in error 2147417843 when connecting to a
Topcon instrument or other devices that require a serial connection.
Exam
• Resolves an issue where selecting the second exam from the Exam History
drop-down menu resulted in error 360.
Medication Rx
• Corrects a situation where medication prescriptions printed only with the
practice name and address.
• Corrects an error that caused “No Medication Prescribe” entries to be
counted in meaningful use calculations.
OfficeMate/ExamWRITER 10.6 Fixed Issues 5

OfficeMate/ExamWRITER 10.6 Fixed Issues
ExamWRITER Fixed Issues
Reports
• Resolves an issue that caused incorrect summaries to be printed for OCT
nerve, retina, and SLO screening on the Patient Summary and Clinical
Summary reports.
• Resolves an issue that caused a summary for asteroid hyalosis to be printed
for vitreous hemorrhage degeneration on the Patient Report.
• If you selected the check box for the PCP report while recording
Retina-Vascular plan information, the Patient Report included the statement
“Medical Consultation Advised” in error. This error is resolved.
• You will no longer receive error 2147212887 when you run the Exam Analysis
report and one of the diagnosis codes exceeds six digits.
6 OfficeMate/ExamWRITER 10.6 Fixed Issues