OPTOCONTROL USER'S GUIDE - Opto 22

• Two quick reference cards, OptoControl Commands and Beginner’s Guide to
OptoControl Commands, are located in the front pocket of the OptoControl Command
Reference.
• FactoryFloor resources are also available on the Opto 22 Web site at
factoryfloor.opto22.com. You can conveniently access this and other sections of the
Opto 22 Web site using the Help menu in your FactoryFloor application. Select
Help➞Opto 22 on the Web, and then select an online resource from the submenu.
Product Support
If you have any questions about FactoryFloor, you can call, fax, or e-mail Opto 22 Product Support.
Phone: 800-TEK-OPTO (835-6786)
951-695-3080
(Hours are Monday through Friday,
7 a.m. to 5 p.m. Pacific Time)
Fax: 951-695-3017
Email:
Opto 22 Web site:
support@opto22.com
support.opto22.com
NOTE: Email messages
and phone calls to
Opto 22 Product Support
are grouped together and
answered in the order
received; neither takes
priority.
When calling for technical support, be prepared to provide the following information about your
system to the Product Support engineer:
• Software and version being used
• Controller firmware version
• PC configuration (type of processor, speed, memory, and operating system)
• A complete description of your hardware and operating systems, including:
– jumper configuration
– accessories installed (such as expansion daughter cards)
– type of power supply
– types of I/O units installed
– third-party devices installed (e.g., barcode readers)
• Specific error messages seen.
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OptoControl User’s Guide