Disability Services Commission - Parliament of Western Australia

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Looking forward: objectives for 2012–2013 In 2012–2013, the Commission will: • complete and disseminate the Sector Development Plan • review and further develop the Ambassadors program including the appointment of up to six regional Ambassadors • implement the Disability Employment Strategy across state government, local government and the private sector to increase opportunities for people with disability to access meaningful employment • continue to develop and expand the Liveable Homes initiative • continue to work with key stakeholders in culture and arts to promote and develop opportunities for inclusion of people with disability in arts and cultural experiences • work with 20 local governments to evaluate and support implementation of inclusion initiatives funded by the Commission for people with disability • work with key stakeholders to implement recommendations from the Disability Sport and Recreation Review around inclusion • review progress of the Count Me In long-term plan for people with disability and develop new strategies to further promote and engage West Australians. 44
2.3 Quality of services 2.3.1 Quality Management Framework The Commission’s Quality Management Framework has been operational since May 2010. The Framework is used to measure the quality of disability services and to ensure disability sector organisations stay compliant with the Disability Services Standards. Quality assessment of disability services helps the Commission to make informed decisions about continued funding and expansion of services. Information about service quality is also useful to existing and potential service users to help them choose the services they might prefer. The Commission is allocated funding to provide services in five key areas to enhance the environment and wellbeing of people with disability and their carers by the provision of necessary supports and services. The Commission’s performance and achievements for each service area are reported in Chapter 2.2 of this report. Performance measures for auditing purposes are reported in Chapter 4.2. Major achievements 2011–2012 • Establishing two awards for quality aligned with the Count Me In strategy. • In response to sector feedback, the Commission made improvements to the annual self-assessment tool and the quality evaluation process. • The Local Area Coordination services are now being independently evaluated as part of the Quality Management Framework. • The Commission’s Quality Unit continued quarterly training and networking sessions for independent evaluators. • The Quality Management Framework Reference Group met every two months to advise on the ongoing development of the Quality Management Framework. The Terms of Reference were revised to involve wider representation from carers and consumers and 25 outcomes were consolidated into four. • The Commission participated in a National Working Group to progress the National Quality Framework. This included responding to a draft paper about revised National Standards for Disability Services and organising focus groups and workshops in Broome and Fitzroy Crossing directed at Aboriginal people. Quality of services Disability Services Commission • Annual Report 2011–2012 45
Page 1 and 2: 2011-2012 Disability Services Commi
Page 3 and 4: Responsible Minister: Accountable A
Page 5 and 6: Table of contents 1.0 Overview 2011
Page 7 and 8: Overview Disability Services Commis
Page 9 and 10: • As part of the Count Me In stra
Page 11 and 12: 1.1.2 Director General’s report T
Page 13 and 14: Policy and Strategy provides strate
Page 15 and 16: Disability Services Commission Boar
Page 17 and 18: Ms Wendy Dimer has experience in th
Page 19 and 20: 1.2.2 Corporate Executive The day-t
Page 21 and 22: Executive Director, Policy and Stra
Page 23 and 24: Operational Structure Disability Se
Page 25 and 26: 1.3 Performance Management Framewor
Page 27 and 28: Vision The Commission will achieve
Page 29 and 30: In brief... In 2011-2012, 23,412 We
Page 31 and 32: Figure 1: Total cost of services 20
Page 33 and 34: Three years at a glance Measure 200
Page 35 and 36: 2.2.2 Service 2 — Individual supp
Page 37 and 38: Major achievements 2011-2012 • $5
Page 39 and 40: 2.2.3 Service 3 — Total individua
Page 41 and 42: Looking forward: objectives for 201
Page 43 and 44: The number of families and carers w
Page 45 and 46: 2.2.5 Service 5 — Community acces
Page 47: Case study Mettle detector: positiv
Page 51 and 52: • The Consumer Liaison Officer re
Page 53 and 54: Forty-seven complaints relating to
Page 55 and 56: Carer complaints Sixty-five per cen
Page 57 and 58: 100% Figure 3: Agreement of carers
Page 59 and 60: Disability profile The most commonl
Page 61 and 62: Disability Awareness Week Disabilit
Page 63 and 64: 4.0 Disclosures and legal complianc
Page 65 and 66: Financial statements Disability Ser
Page 67 and 68: Statement of Comprehensive Income f
Page 69 and 70: Statement of Financial Position as
Page 71 and 72: Statement of Cash Flows for the yea
Page 73 and 74: Other Pronouncements’. There has
Page 75 and 76: Subsequent measurement Subsequent t
Page 77 and 78: Web site costs Web site costs are c
Page 79 and 80: o) Payables Payables are recognised
Page 81 and 82: The GESB makes all benefit payments
Page 83 and 84: Title AASB 2010-4 AASB 2010-5 Furth
Page 85 and 86: Note 5. Disclosure of changes in ac
Page 87 and 88: Title AASB 128 AASB 1053 AASB 2009-
Page 89 and 90: Title AASB 2011-7 AASB 2011-8 Amend
Page 91 and 92: Note 6. Employee benefits expense 2
Page 93 and 94: Note 10. Other expenses 2012 $‘00
Page 95 and 96: Note 15. Income from State Governme
Page 97 and 98: Note 17. Receivables Current 2012 $
Page 99 and 100:
Office and other equipment 2012 $
Page 101 and 102:
Land $'000 Buildings $'000 Computin
Page 103 and 104:
Note 23. Provisions Current Employe
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Note 24. Equity The Government hold
Page 107 and 108:
Note 26. Commitments Non-cancellabl
Page 109 and 110:
Note (c): Expenditure on services p
Page 111 and 112:
Note (e): Loss on disposal of non-c
Page 113 and 114:
Market risk Market risk is the risk
Page 115 and 116:
(c) Financial instrument disclosure
Page 117 and 118:
Interest rate exposure and maturity
Page 119 and 120:
Remuneration of senior officers The
Page 121 and 122:
Name of Organisation 2012 $'000 201
Page 123 and 124:
Note 35. Schedule of income and exp
Page 125 and 126:
Note 36. Indian Ocean Territories T
Page 127 and 128:
Independent auditor’s report To t
Page 129 and 130:
Report on the Key Performance Indic
Page 131 and 132:
Performance indicators Disability S
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Performance information Key effecti
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Overall consumer satisfaction remai
Page 137 and 138:
5. Ratio of service users in hostel
Page 139 and 140:
Efficiency indicators Key efficienc
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2. Hourly funding benchmarks The se
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FTE staff growth by occupational ca
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Aboriginal employment strategy The
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• Code of Personal Conduct and th
Page 149 and 150:
4.5 Other legal requirements 4.5.1
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4.5.3 Disability Access and Inclusi
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4.5.4 Recordkeeping plan and compli
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4.6.2 Aboriginal Reconciliation Act
Page 157 and 158:
Electronic Incident Management Syst
Page 159 and 160:
OSH key performance indicators and
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Appendix: Funding to disability sec
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Page 165 and 166:
Page 167 and 168:
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Disability Services Commission - Parliament of Western Australia

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