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PIOJ Annual Report 2005 - Planning Institute of Jamaica

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R E P O R T 2 0 0 5<br />

Efforts to promote the publications, thereby<br />

raising the pr<strong>of</strong>ile <strong>of</strong> the <strong>PIOJ</strong>, continued in<br />

partnership with the <strong>Institute</strong>’s Documentation<br />

Centre and public libraries. A series <strong>of</strong> islandwide<br />

displays, which highlighted the publications<br />

and history <strong>of</strong> the organization was<br />

mounted in 10 major libraries. Displays were<br />

also staged at schools in the corporate area.<br />

These initiatives have resulted in increased<br />

product awareness and an increase in sales <strong>of</strong><br />

publications.<br />

Internal Communication<br />

The mechanisms employed by the CAMC<br />

Division to maintain communication within<br />

the <strong>PIOJ</strong> are a Newsletter, ‘<strong>PIOJ</strong> Highlights’ and<br />

the monthly Calendar <strong>of</strong> Events. Two<br />

Newsletters were published during the year and<br />

the Calendar <strong>of</strong> Events continue to highlight<br />

activities being undertaken by the Divisions.<br />

The Citizens’ Charter, which provides guidance<br />

for both employees and the customers we serve,<br />

was revised and the standards upgraded.<br />

Customer satisfaction is <strong>of</strong> paramount importance,<br />

hence customer service reports continue<br />

to be completed every quarter. These reports<br />

inform the Division about the level <strong>of</strong> customer<br />

satisfaction, which continues to be high.<br />

Avril King (right) Director, Corporate Affairs, Marketing & Communications,<br />

<strong>PIOJ</strong>, discusses a point with Horace Levy (left), Lecturer in the Department <strong>of</strong><br />

Sociology, Psychology and Social Work at the University <strong>of</strong> the West Indies,<br />

before the start <strong>of</strong> a lecture conducted by <strong>PIOJ</strong>, as part <strong>of</strong> its Speakers’ Bureau.<br />

Looking on is Easton Williams, <strong>PIOJ</strong>, Manager, Population Unit (Social Policy,<br />

<strong>Planning</strong> & Research Division). The Speakers Bureau was one <strong>of</strong> the activities<br />

staged by the <strong>Institute</strong> in celebration <strong>of</strong> its 50-year milestone.<br />

Strategic <strong>Planning</strong><br />

A Management Retreat was held on October 9, <strong>2005</strong>.<br />

Some <strong>of</strong> the outcomes from this session were the:<br />

• development <strong>of</strong> a Social Cohesiveness Strategy which<br />

will be given priority and enhancement <strong>of</strong> child and<br />

maternal nutrition will be pursued as a long-term<br />

policy;<br />

• <strong>Institute</strong> will lead the formulation <strong>of</strong> a national sugar<br />

strategy; and<br />

• development <strong>of</strong> an integrated planning model was<br />

high on the list <strong>of</strong> initiatives to be undertaken.<br />

Strategies for the realization <strong>of</strong> these were developed<br />

by the organization and included in the Corporate/<br />

Operational plans for 2006.<br />

Support Services<br />

CAMC provided on-going support to the other Divisions<br />

through the production <strong>of</strong> complimentary slips, business<br />

cards, cover designs for various documents and the production<br />

<strong>of</strong> programmes. The Division also provided<br />

administrative services to support the work <strong>of</strong> the Board<br />

<strong>of</strong> Directors.<br />

25

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