Vision 2012/1 - Rolls-Royce

Helmond
Houston
Singapore
Improving distribution of spare parts
A new global distribution network will improve the speed and manner in which Rolls-Royce
responds to and supports customers’ needs, regardless of where in the world they are operating.
Rolls-Royce has established three main global
distribution centres for marine customers.
The global distribution centres will hold the
majority of Rolls-Royce spare parts, covering
all equipment across the Rolls-Royce product
range. The three main warehouses are
located in Helmond (near Rotterdam),
Houston and Singapore, to be physically
close to the customers.
“We are happy to offer an even more
effective way of distributing spare parts to
our customers. Traditionally, our customers
could see spares being delivered from
multiple manufacturing sites, which could
end up as both time-consuming and costly.
The new system is more efficient and give a
better overview,” explaines Mikael Norin,
President – Marine Services.
The three centres are able to obtain
information on demand patterns and trends
across the regions, which, in turn, allows
Rolls-Royce to respond to customer demands
in a quicker manner, and have the right type
and amount of stock available. A new spare
part planning tool provides excellent
inventory management and global inventory
visibility, and allows the Marine Services team
to predict future spares orders based on
historical demand data and installed base
knowledge. Event-based forecasting is also
available so the customers’ maintenance
schedules and dry-docking plans can be
used to acquire and pre-position service
parts inventories to deliver smoother
overhauls.
Any of the Rolls-Royce sales offices will be
able to access the status of a specific spare
parts order, and the customer will know the
exact delivery date. There are no changes in
procedures when placing an order with
Rolls-Royce, and no change of contact point
for the customers.
Benefits:
Increased Parts Availability: The global
distribution network is backed by smart
forecasting and optimisation tools so that
Rolls-Royce can have requested parts in
stock before the customer asks for them.
Live Tracking of Spare Parts: Any
Rolls-Royce sales office can access the status
of a spare parts order, and the customer will
know the exact delivery time.
Quicker Response for Quotations: Fewer
people are now involved during a spare parts
order, shortening the quotation process.
Standard Global Pricing: No matter what
country, or what contact point at Rolls-Royce,
the customer can be sure to get the same
consistent quality at the same consistent price.
Faster Delivery Times: By having the parts
in a distribution centre physically closer to
the customers, the customer can rest assured
that they get to the door faster.
30 VISION 1/12