Stabilising the supply chain - ArcelorMittal South Africa
Stabilising the supply chain - ArcelorMittal South Africa
Stabilising the supply chain - ArcelorMittal South Africa
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Quality improvements - Vanderbijlpark<br />
• Ongoing quality improvement<br />
efforts<br />
• Customer complaint ratio of 1.08%<br />
of total sales revenue in 2012<br />
• Significant reduction achieved<br />
• 2013 YTD at 0.52%<br />
• 2012 scrapped tons (i.e. scrap &<br />
secondary grade) was 2,500t<br />
• 26% lower than <strong>the</strong> seven<br />
year peak of 3,400t in 2011<br />
• 2012 cost of quality R66m:<br />
• 30% below 2011<br />
• 35% below 2010<br />
• Tin and HRC receive <strong>the</strong> majority<br />
of complaints<br />
Vanderbijlpark Works<br />
(quality claims by volume for flat steel products)<br />
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