Stabilising the supply chain - ArcelorMittal South Africa
Stabilising the supply chain - ArcelorMittal South Africa
Stabilising the supply chain - ArcelorMittal South Africa
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Quality improvements – Saldanha works<br />
• Customer complaint ratio of 0.102%<br />
of total sales revenue in 2012<br />
• 2013 YTD rate of 0.058%<br />
• Scrapped tons (ie scrap &<br />
secondary grade) in 2012 was<br />
6,510t<br />
• 51% lower than 2011 peak of<br />
13,308t<br />
• Surface defects make out 90% of<br />
claims with shape <strong>the</strong> balance<br />
• Cost of quality in 2012 was R16m<br />
• 16% below <strong>the</strong> 2011 result<br />
• 31% lower than <strong>the</strong> 2010<br />
Prime ratio<br />
99.5<br />
99.1%<br />
99.0<br />
98.5<br />
98.0 97.8%<br />
98.6%<br />
97.5<br />
97.6%<br />
97.0<br />
96.7%<br />
96.5<br />
2008 2009 2010 2011 2012<br />
3.0<br />
Rejections based on quality<br />
2.6%<br />
2.5<br />
2.0<br />
1.7%<br />
1.5<br />
1.6%<br />
1.2%<br />
1.0<br />
0.6%<br />
0.5<br />
2008 2009 2010 2011 2012<br />
12
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