Review of the Implementation of the Northern Ireland Single ...

Trusts are expected to undertake surveys of carer satisfaction while involving
carers in the process of design and consultation regarding services. The
review team noted that there was little evidence of trusts undertaking carer
satisfaction surveys. All five trusts indicated their intention to progress further
work in regard to surveys of carers‟ satisfaction.
Appointment of Carers’ Coordinators
Valuing Carers (2002) recommended the identification of a carers‟ coordinator
in each trust to help provide a focal point for addressing carers‟ issues. The
key roles envisaged for a carers‟ coordinator within a trust were to drive the
implementation of the Carers‟ Strategy, raise staff awareness of carer issues
and engage directly with carers regarding their views. The review team found
that all trusts had appointed a carers‟ co-ordinator as well as carer
development officers.
The Belfast Trust, as a result of the amalgamation of the two legacy trusts,
had appointed two carers‟ coordinators. The Southern Trust had backfilled
their carers‟ coordinator post as the permanent post holder was on maternity
leave.
2.1.1 Challenges
Ensuring that trust boards are regularly updated on carers‟ issues and
progress made on implementation of the trust Carers‟ Strategy.
Recruiting and replenishing the pool of willing carers and ensuring they have
a diverse range of carers in their carer‟s groups.
2.1.2 Recommendations
1. In accordance with DHSSPS Circular (ECCU) 3/2008 and in order to
monitor the progress and implementation of the Regional Carers’
Strategy across each trust, each trust boards should consider
listing as a standing item, a regular progress report on carers’
issues.
2. Trusts should include in their PPI action plans, satisfaction surveys
of carers’ services and use this information to inform their boards
about key issues to be considered in planning, commissioning,
delivery and review of services for carers.
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