Residential Care Homes - Presentations - Regulation and Quality ...

11/02/2013
Reviewing the Person Specification
• Core Competencies
• What was important to service users?
• Consultation Process with Service Users
– Individual meetings
– Questionnaires
– Focus Groups
Outcomes
• Staff need to spend time with me to get to know me and need to be friendly
and interested in what I have to say.
• Staff should show concern for me, I want to feel that they care about me
• Staff need to get into our heads so that they understand us, know how we are
going to react. They should know that I‟m different from other users in same
way they are different from other staff
• Staff should talk to me about themselves and ask me about me
• Staff should realise I would like to do the same things as they do
• Staff should treat me like an adult; don‟t lie to me, share things with me and let
me make my own decisions even if you don‟t agree with it
• Staff should help me to make choices not make them for me, so sometimes
they need to help me understand things so that I can make that choice
Outcomes
• Staff need to support and encourage me - people have always done things for
me so I‟m not used to doing things myself, I need to learn how to do these
things – I‟m not like you, I just can‟t do them and I need to be taught
• Staff need to be patient – to let you have time to do things and let you ask
questions
• Staff need to be positive - When I get something right tell me/praise me.
• Staff need to respect me and realise they can learn from me
• Staff need to focus on me - don‟t talk to other staff when you are supposed to
be supporting me
• Staff need to be straight talking
• With good staff you feel that they really want to do something with you and
aren‟t just doing it because that„s their job.
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