Accommodation - School of Rural Health - University of Melbourne

2012
Accommodation
Handbook
Ballarat • Benalla • Echuca • Shepparton • Yarrawonga • Wangaratta
RURAL HEALTH ACADEMIC CENTRE

Table of Contents
Contact Us 5
Extended Rural Cohort Student
Accommodation 6
Emergency Contact Information 7
- Emergency Services 7
- Police Stations (non-emergency) 7
- Hospitals 8
- Poisons Information Centre 8
- Service and University Contacts 8
Emergency Procedures 9
- Residential Emergency Evacuation Points 10
- Residential Emergency Exits 11
Building Evacuation Controllers (BEC)
& Evacuation Points 10
First Aid 11
Residential Student Advisors 14
About the Rural Health Academic Centre 15
- Rural Clinical School 15
- University Department of Rural Health 15
RHAC Staff 16
Student Charter 19
- Student Rights 19
- Student Responsibilities 19
Guidelines for Students 20
- Living Together 20
- Residential Code of Conduct
– Commitment to Community Living 20
- The Rural Environment and You 22
Environmental Health and Safety 22
- Fire Safety 23
- Incident Reporting 23
- Infection Control 23
- Student Hygiene/Health 23
Student Welfare 24
- Ambulance Membership 24
- Counselling Services 24
- Student Insurance Cover 27

Table of Contents (continued)
An A to Z Guide to Student Accommodation 28
Accommodation 28
Bathrooms 28
Bedrooms 28
Bicycles 28
Bond 29
Check In 29
Check Out 29
Cleaning 29
Computer Facilities 30
Computer Assistance 30
Computer Viruses 31
Contractors 31
Cultural Activities 31
Disabled Access 33
Discipline 33
Electrical Testing
and Tagging 33
Equipment
and Other Facilities 34
Fees and Charges 35
Firearms and Weaponry 36
Fire Equipment 36
Fire Safety 36
Fire Wardens 36
First Aid 37
Flash Drives/
CDs/Zip Disks 37
Furniture and Fittings 37
Heating and
Air-Conditioning 38
Identification Cards 39
Internet Usage 40
Insurance 40
Keys/Swipe Cards 40
Kitchens 41
Laundry 41
Library 41
Linen 43
Mail 43
Maintenance Problems 43
Meals 43
Motor Vehicles/Parking 44
Newspapers 44
Noise 44
Parties and Functions 44
Pets 45
Phone Cards 45
Printing and
Photocopying 45
Rent 45
Residential Agreement 45
Residential Student
Advisors 45
Room Allocation 45
Room Inspection 45
Rotations 45
Rubbish Collection 46
Security 46
Selection of Applicants 46
Smoking 46
Sports Facilities and
Student Activities 46
Storage 46
Storage –
Semester Break
and Summer Holidays 46
Student Support Officer 47
Telephone 47
Timetables 47
Unlawful Substances/
Articles 47
Vacations 47
Visitors and
Overnight Guests 48
RHAC Policies And Guidelines 48
- University Statutes and Regulations 48
- Harassment, bullying, aggressive behaviour 48
- Sexual Harrassment 49
- Bullying 49
Disciplinary Policy 50
- Terms & Conditions 50
- Internet Usage 51
EHS Incident Reporting & Investigation 53

Office Address
Accommodation
Contact Us
Contact Us
Ballarat Campus
Rural Health Academic Centre
The University of Melbourne
”Dunvegan”
806 Mair Street
BALLARAT VIC 3350
Phone: 03 4301 6800
Fax: 03 5332 4519
Email: rhac-info@unimelb.edu.au
Shepparton Campus
Rural Health Academic Centre
The University of Melbourne
49 Graham Street
PO Box 6500
SHEPPARTON VIC 3632
Phone: 03 5823 4500
Fax: 03 5823 4555
Email: rhac-info@unimelb.edu.au
Wangaratta Campus
Rural Health Academic Centre
The University of Melbourne
C/- Northeast Health Wangaratta
Docker Street
PO Box 386
WANGARATTA VIC 3676
Phone: 03 5721 3566
Fax: 03 5721 9184
Email: rhac-info@unimelb.edu.au
Bendigo Campus
(Coordinated by Monash University)
Bendigo Regional Clinical School
26 Mercy Street
BENDIGO VIC 3550
Phone: 03 5440 9000
Fax: 03 5440 9001
Midlands Accommodation
701 Norman Street, Ballarat
Drummond Street House
12 Drummond Street South, Ballarat
49 Graham Street, Shepparton
42 Kilpatrick Avenue, Shepparton
39-41 Worland Road, Wangaratta
106 Wattle Street, Bendigo
5

Extended Rural Cohort
Students Accommodation
EXTENDED RURAL COHORT (ERC) STUDENTS
ACCOMMODATION
All standard policies and procedures (as detailed in this handbook) apply to accommodation
coordinated by The University of Melbourne for ERC students. The following accommodation is
available for ERC students and the standard rates charged for RCS students will apply.
• BENALLA
Accommodation: 50 Samaria Road and 10 Wattletree Grove, Benalla, VIC 3672
Enquiries:
Amanda Di Bella, Rural Health Academic Centre, The University of Melbourne
Ph: (03) 5823 4504 email: adibella@unimelb.edu.au
• ECHUCA
Accommodation: Echuca Regional Health Education Centre, 70 Haverfield Street, Echuca VIC 3564
Enquiries:
Kate Carlile, Echuca Regional Health, 17 Francis St, Echuca 3564
Ph: (03) 5485 5282 Fax: 5482 5478 Pager: 282 Email: kcarlisle@erh.org.au
• MANSFIELD
Accommodation: 13 New Street, Mansfield, VIC 3722
Enquiries:
Amanda Di Bella, Rural Health Academic Centre, The University of Melbourne
Ph: (03) 5823 4504 Email: adibella@unimelb.edu.au
• MT BEAUTY
Accommodation: 1 Park Street, Mt Beauty
Enquiries:
Pat Ryder, Mt Beauty General Practice, Towonga Crescent, Mt Beauty VIC 3699
Ph: (03) 5754 3400 Email: mbmc1@bigpond.com.au
• YARRAWONGA
Accommodation: 38 Lynch Street, Yarrawonga
Enquiries:
Ruth Clifton, Yarrawonga District Health Service
Ph: (03) 5743 8196 Email: ruth.clifton@ydhs.hume.org.au
In case of emergency please refer to the Emergency contacts on page 7-8
6

Emergency Contact
Information
Emergency Contact Information
Emergency Services
Telephone Number/s
Ambulance 000
Fire Bridgade 000
Police 000
Police Stations (non emergency)
Ballarat (03) 5336 6000
Benalla (03) 5762 1811
Bendigo (03) 5448 1300
Corowa (02) 6033 1144
Echuca (03) 5482 2255
Mansfield (not 24hrs) (03) 5775 2555
Mt Beauty (03) 5754 4244
Shepparton (03) 5820 5777
Wangaratta (03) 5723 0888
Yarrawonga (03) 5744 3641
7

Emergency Contact
Information
Hospitals
Alpine Health Mt Beauty Hospital
Hollonds St, Mt Beauty (03) 5754 3500
Ballarat Health Services
Drummond St, Ballarat (03) 5320 4000
Emergency Contact Information
Benalla District & Memorial Hospital
Coster St, Benalla (03) 5760 2222
Bendigo Health Hospital Campus
Lucan St, Bendigo (03) 5454 6000
Corowa Health Service
Guy St, Corowa (03) 6033 7555
Echuca Regional Health
Francis St, Echuca (03) 5485 5000
Goulburn Valley Health
Graham St, Shepparton (03) 5832 2322
Northeast Health Wangaratta
Green St, Wangaratta (03) 5722 5111
Mansfield District Hospital
53 Highett St, Mansfield (03) 5775 8800
Yarrawonga District Health Service
33 Piper St, Yarrawonga (03) 5743 8111
Service and University Contacts
Facility Contractor - All Sites (After Hours) 0437 959 699 0448 221 961
Security Contractor - Ballarat (03) 5329 0810
Security Contractor - Shepparton (03) 5831 2158 0418 577 383
Security Contractor - Wangaratta (03) 5722 4244 0418 573 051
University Security - Parkville (03) 8344 6666
Manager, RHAC - Campus Emergency Controller (03) 5823 4502 0407 888 895
Site Administrator* - Ballarat (03) 4301 6800
Site Administrator* - Shepparton (03) 5823 4500
Site Administrator* - Wangaratta (03) 5721 3566
* Site Administrators are only contactable during office hours.
Resident Student Advisor - Ballarat 0400 564 934
Resident Student Advisor - Shepparton 0438 505 680
Resident Student Advisor - Wangaratta 0438 312 530
8
Note: Dial “0” to obtain an outside line on University handsets

Emergency Procedures
• Call in the appropriate Emergency Services - Dial 000.
• Evacuate building as instructed or if after hours notify other occupants of the
building to evacuate by the nearest safest exit if safe to do so.
Emergency
Emergency Procedures
• Move quietly and calmly to nominated assembly area.
• Notify Campus Emergency Controller of situation.
On being advised of a building evacuation:
1. “EVACUATE”
2. Comply with Building Emergency Controller/Warden’s directions.
3. Exit building via nearest, safe Emergency Exit.
NOTE: You may need to break the ‘Break Glass Alarm’ to open the door.
4. Assist persons with disabilities.
5. Proceed to Emergency Assembly Area and remain there until advised by Warden or
Emergency Services.
When requesting assistance you should provide the following information:
1. The nature of the problem.
2. The type of assistance you think is required.
3. The precise location of the problem (eg; building, car park).
4. Your name and the names of other people involved.
5. Finally; Complete neccessary evacuation and incident report forms and hand back to
UoM administration contact at your earliest convenience within 24 hours.
99

Residential Evacuation
Points & Emergency Exits
Residential Emergency Evacuation Points
If you are alerted to an emergency or the fire alarm sounds please evacuate the building
immediately and obey the directions given to you by the Fire Warden (wearing the Yellow
hat). All Rural Health Academic Centre buildings have smoke alarms. In the larger complexes
and as the regulations require, alarms are connected to the Country Fire Authority and some
have sprinklers attached.
Site Residence Evacuation Point
Ballarat Midlands The assembly point is at the front entrance door to the
Midlands accommodation in the first instance.
Drummond Street The assembly point is the front nature strip.
Benalla Samaria Road Front nature strip
Wattletree Grove Front nature strip
Echuca ERH Education Haverfield Street nature strip
Centre
Mansfield New Street Front nature strip
Mt Beauty Park Street Front nature strip
Shepparton
Graham Street
(Main Building)
Graham Street
(Accommodation)
Kilpatrick Avenue
The assembly point is the lawn area in front of the
administration building in Graham Street.
The assembly points are the footpath areas adjacent to
each unit.
The assembly point is the rear carpark and side lawn
area.
Wangaratta Worland Road The assembly point is the front lawn area and the back
area adjacent to the shade sail.
Yarrawonga Lynch Street Front nature strip
The Building Evacuation Controller for each residence is: the trained Residential
Student Advisor (RSA) Warden or, if not immediately available, the first person at the control
point to assume the role as is safe to do so. In residences where there is no RSA, the first
point of call after 000 in emergency situations is the facility contractor (0437 959 699).
The Floor Wardens for each residence are: Residential Student Advisor (RSA). All RSAs
receive fire warden training.
10

Residential Emergency Exits
Site Residence Emergency Exit
Ballarat Midlands Ground floor: via the front and back doors.
First floor: via the fire-rated stairwell to the front
and back doors.
Signage: Bedrooms, Hallways, Foyers. DO NOT USE LIFT
Ballarat Drummond Street Front and back doors. Signage: Hallway.
Benalla Samaria Road Front and back doors. Signage: Hallway.
Wattletree Grove Front and back doors. Signage: Hallway.
Echuca Haverfield Street Front door. Signage: Hallway.
Mansfield New Street Dining, passage and laundry doors
Mt Beauty Park Street Front and laundry doors
Shepparton Graham Street The front door of each unit or back laundry door.
Signage: Bedrooms and hallway at the top of stairs and
at the front door.
Shepparton Kilpatrick Avenue The front and back door of each building.
Signage: Bedrooms, Hallways, Dining Room.
Wangaratta Worland Road The main front door and other external exit doors.
Signage: Bedrooms, Hallways and Lounge of Flat.
Yarrawonga Lynch Street Front door and back sliding door
First Aid and Nearest
First Aid Medical and Nearest Clinic
Medical Clinic
FIRST AID AND NEAREST MEDICAL CLINIC
WHAT TO DO IF SOMEONE IS SICK OR HURT
Assess the seriousness of the situation. If the injury is minor, then contact Reception for a
staff member trained in first aid or locate a first aid kit. If the situation is more serious,
dial “000” and request an ambulance in the local area.
• Ballarat
First aid kits can be found in the staff room and student retreat of the Rural Health Academic
Centre building – Dunvegan. First aid kits can be found in the kitchenette on the ground floor,
kitchenette on the 1st floor and the main kitchen at Midlands accommodation. A first aid kit
can also be found on the laundry bench just off the kitchen/dining area of the Drummond
Street house, and in the kitchen of the Wendouree Parade house.
The Academic Centre address is: 806 Mair Street, Ballarat, 3350
The Accommodation addresses are:
Midlands Accommodation, 701 Norman Street, Ballarat
Drummond Street House, 12 Drummond Street South, Ballarat
Ballarat Health Services (5320 4000) in Drummond Street, has a 24 hours Accident and
Emergency Centre. There is a fee paying Accident and Emergency Centre, at St. John of God,
Private Hospital, Drummond Street, Ballarat. Ballarat also has bulk billing medical services
for health science students, please contact your local student administration or the Student
Support Officer. 11

FIRST AID AND NEAREST
MEDICAL CLINIC (continued)
First Aid and Nearest
Medical Clinic
• BENALLA
A first aid kit can be found on the shelf in the
hallway of the Samaria Road residence, and in the kitchen of the Wattletree Grove residence.
The Accommodation addresses are: 50 Samaria Rd, Benalla 3672
10 Wattletree Grove, Benalla 3672
Benalla District and Memorial Hospital is located at 45-53 Coster St (around the corner to the
Samaria Rd residence. (03) 5760 2222
• ECHUCA
A first aid kit can be found in the kitchen.
The Accommodation addresses are:
Echuca Regional Health Education RHAC,
70 Haverfield Street, Echuca 3564
Echuca Regional Health is located at 17 Francis St, Echuca. (03) 5485 5000
• MANSFIELD
A first aid kit can be found in the kitchen area.
The Accommodation address is: 13 New Street, Mansfield 3722
Mansfield District Hospital is located at 53 Highett St, Mansfield. (03) 5775 8800
• MT BEAUTY
A first aid kit can be found in the kitchen area.
The Accommodation address is: 1 Park Street, Mt Beauty 3699
Alpine Health Mount Beauty Hospital is located at Hollands St, Mt Beauty. (03) 5754 3500
• SHEPPARTON
First aid kits can be found in the kitchen of each residential unit and at Reception and
Common Room locations around the Rural Health Academic Centre building.
The Academic Centre address is: 49 Graham Street, PO Box 6500,
Shepparton, 3632
12
The Accommodation addresses are: 49 Graham Street, Shepparton
42 Kilpatrick Avenue, Shepparton

Goulburn Valley Health (03 5833 2332) in Graham Street has a 24 hour Accident and
Emergency Centre. The University of Melbourne Shepparton Medical Centre is a bulk billing
centre that is on the Shepparton Campus. There is a fee paying after hours GP service offered
at Goulburn Valley Community Health Centre, 399 Wyndham Street, Shepparton. The number
for this service is (03) 5831 8022.
• WANGARATTA
First aid kits can be found in the kitchen/dining room at the Worland Road accommodation
and in the kitchen/common area of the Rural Health Academic Centre building - the Chalet.
The Academic Centre address is: Docker Street, PO Box 386, Wangaratta, 3676
Reisdent Student Advisors
First Aid and & About Nearest The Centre
Medical Clinic
The Accommodation address is:
39-41 Worland Road, Wangaratta
Northeast Health Wangaratta is located in Green St, Wangaratta. (03) 5722 0111
• YARRAWONGA
First aid kits can be found in the kitchen.
The Accommodation address is: 38 Lynch Street, Yarrawonga 3730
Yarrawonga District Health Service is located at 33 Piper St, Yarrawonga. (03) 5743 8111
13 13

RESIDENTIAL STUDENT ADVISORS
Resident Student Advisors
• Lost your key?
• Reporting an accommodation maintenance issue?
• Want to give feedback about accommodation?
Your first point of contact is your Residential Student Advisor
(RSA).
The RSAs are the first point of contact for student residents
outside normal Rural Health Academic Centre Office Hours
(9.00am to 5.00pm Monday – Friday).
RSAs are senior students appointed to assist with the dayto-day
operation of residences. They provide out-of-hours
assistance to residents (e.g. lost keys, broken equipment)
and are informal mentors who provide advice and assistance
on living harmoniously in residences, and how to locate
information and services.
RSAs may log matters arising out-of-hours for later referral
to the Student Administration Office, or immediately to the
appropriate service or facility contractor, if an emergency or
urgent issue arises.
RSAs may be contacted on Rural Health Academic Centre
supplied mobile phones as follows:
• Ballarat 0400 564 934
• Shepparton 0438 505 680
• Wangaratta 0438 312 530
Please also refer to the Noticeboard in your residence for
Resident Student Advisor names and contact numbers.
Please note you should always refer to the
Rural Health Academic Centre Emergency Contact
Card attached to your accommodation keys if in doubt of
who to contact.
Resident
Student Advisors
(RSAs) are the
first point
of contact
for student
residents
outside normal
Rural Health
14

ABOUT THE RURAL HEALTH ACADEMIC CENTRE
Welcome to the Rural Health Academic Centre (RHAC), The University of Melbourne’s centre
of teaching, research and community development in rural health.
The Rural Health Academic Centre manages the University Department of Rural Health and
the Rural Clinical School which are two programs funded by the Commonwealth Department
of Health and Ageing. The RHAC aims to increase the number of practitioners working in
rural settings by providing education and training. Through close relationships with local
hospitals and other rural health services, the RHAC shares resources and staff to enable an
integrated approach to rural health education and training in Victorian rural areas.
The RHAC has three campuses – Ballarat, Shepparton and Wangaratta - with multi-purpose
facilities comprising student residential accommodation, office and administration areas as
well as conference rooms, tutorial rooms, library, computers, a clinical skills laboratory and
state-of-the-art audiovisual technology. New clinical training locations are in Benalla, Echuca
and Yarrawonga.
About the Rural Health
Academic Centre
The Rural Clinical School (RCS) established under an initiative of the Commonwealth
Department of Health and Ageing, admitted its first medical students in July 2002. Since
July 2004, the RCS has trained 25% of University of Melbourne Australian medical students
undertaking their clinical years. The RCS works closely with hospitals of Ballarat Health,
Bendigo Health, Benalla & District Memorial Hospital, Echuca Regional Health, Goulburn
Valley Health, Northeast Health Wangaratta, Yarrawonga District Health Service and general
practices in the region.
The University Department of Rural Health program is also funded by the
Commonwealth Department of Health and Ageing. Its mission is to improve the health
and well being of rural and indigenous communities through quality, collaborative,
multidisciplinary, culturally sensitive health education and research. The program includes a
three-week Rural Health Module, which is a compulsory unit for medical students, and other
placements for dental, physiotherapy, nursing and allied health students. The RHAC also
offers postgraduate training and conducts research.
15

RHAC STAFF
Rural Clinical School and University Department of Rural Health
Please direct enquiries to Student Administration located as follows. Office hours are from
9.00am to 5.00pm Monday to Friday.
RHAC Staff - Ballarat and
Shepparton
Ballarat
“Dunvegan”, 806 Mair Street, Ballarat Vic 3350 Ph: (03) 4301 6800
Fx: (03) 5332 4519
ADMINISTRATION How To Contact Contact For
Ms Rita Cousens
Campus Coordinator
Ms Amanda Hammond
Receptionist/Administration Officer
Ms Julie McKay
Undergraduate Programs
Administration Officer
Ms Belinda Wallesz
Administration Officer
Ph: (03) 4301 6803
cousensr@unimelb.edu.au
Ph: (03) 4301 6800
amanda.hammond@unimelb.
edu.au
Ph: (03) 4301 6802
mckayja@unimelb.edu.au
Ph: (03) 4301 6849
belinda.wallesz@unimelb.edu.au
Campus coordiantion of
resources, and academic
administration support, local
student accommodation.
ACADEMIC How To Contact Contact For
Dr Lisa Cheshire
Deputy Director of Medical
Student Education
Dr Andrew Crowden
Senior Lecturer, Rural Health
Module Co-ordinator
Associate Professor David Pierce
Director, University Department of
Rural Health
Ph: (03) 4301 6811
cheshire@unimelb.edu.au
Ph: (03) 4301 6800
acrowden@unimelb.edu.au
Ph: (03) 4301 6800
d.pierce@unimelb.edu.au
General Student administration
for Ballarat Campus
Student and teaching support
services for Ballarat campus,
Ballarat timetabling and exam
administration.
Student and teaching support
services for Ballarat Campus
Ballarat timetabling (MBBS
program).
Medical student academic
progress in Ballarat.
Rural Health Module queries in
Ballarat.
Semester 12 queries in Ballarat.
Shepparton
39-45 Graham Street, Shepparton Vic 3630
PO Box 6500, Shepparton Vic 3632
Ph: (03) 5823 4500
Fx: (03) 5823 4555
ADMINISTRATION How to Contact Contact For
Ms Shirley Bekirofski
Finance Officer
Ph: (03) 5823 4531
sbekir@unimelb.edu.au
Student accommodation payments,
bond refunds, and reimbursement of
travel costs for all students
Ms Lou Bush
Receptionist/Administration
Officer
Ph: (03) 5823 4500
louise.bush@unimelb.edu.au
General Student administration for
Shepparton Campus
Ms Kate Carlile
ERC Administration Officer
Ph: (03) 5485 5282
kcarlisle@erh.org.au
ERC hub administrator Echuca
16
Ms Ruth Clifton
ERC Administration Officer
Ph: (03) 5743 8196
ruth.clifton@ydhs.hume.org.
au
ERC hub administrator Yarrawonga

Shepparton continued
ADMINISTRATION How to Contact Contact For
Ms Katie Corboy
Undergraduate Programs
Officer
Ms Amanda Di Bella
Student Accommodation
Coordinator
Ms Dianne Doyle
ERC Program Coordinator
Ms Jenni Goodwin
RCTS Student Placement
Officer
Ms Stepahanie Hosking
Administration Officer
Ms Donna Jackson
Resources Manager
Ms Lianne Macqueen
Undergraduate Education
Co-ordinator (GV Health)
Mr Scott Middleton
IT Manager
Ms Lorraine Olsson
Clinical Training Placements
Officer
Ms Lucia Rossi
Administrative & IT Support
Officer
Ms Melissa Seymour
Undergraduate Program
Manager
Ms Georgia von Guttner
Manager
Ms Maxine Wilson
Student Placement Officer
Ph: (03) 5823 4597
kcorboy@unimelb.edu.au
Ph: (03) 5823 4504
adibella@unimelb.edu.au
Ph: (03) 5823 4512
ddoyle@unimelb.edu.au
Ph: (03) 5823 4549
goodwinj@unimelb.edu.au
Ph: (03) 5823 4591
stephanie.hosking@unimelb.
edu.au
Ph: (03) 5823 4501
donnaJ@unimelb.edu.au
Ph: (03) 5832 2437
lianne.macqueen@gvhealth.
org.au
Ph: (03) 5823 4548
0417 034 278
smid@unimelb.edu.au
Ph: (03) 5823 4562
lolsson@unimelb.edu.au
Ph: (03) 5823 4503
luciar@unimelb.edu.au
Ph: (03) 5823 4578
mjdobson@unimelb.edu.au
Ph: (03) 5823 4502
georgiav@unimelb.edu.au
Ph: (03) 5823 4522
wilsonml@unimelb.edu.au
Shepparton Exam and Orientation
Program administration.
Accommodation Coordination, local
student accommodation and RSA
Coordinator.
ERC administration and coordination.
Semester 12 GP placement officer,
Administrative support to student
clubs, Moovin’ Health and Outlook
and Events including Graduation
RCS prizes/awards
Visiting elective student/resident
liaison
Resources Manager For all Rural
Health Academic Centre campuses
Timetabling queries at Shepparton
campus.
All IT and videoconferencing queries
at all locations.
Clinical placements
IT and videoconferencing Support
Coordination of student and teaching
support services across the RCS
sites.
Centre Manager for all Rural Health
Academic Centre campuses
Rural Health Module.
ACADEMIC How To Contact Contact For
Professor Bill Adam
Acting Head, RHAC
Ph: (03) 5823 4582
wadam@unimelb.edu.au
Medical student academic progress.
Centre Contacts
RHAC Staff - Shepparton
Shepparton
Dr Chris Harnden
Deputy Director of Medical
Student Education
Ph: (03) 5823 4597
c.harnden@unimelb.edu.au
Medical student academic progress in
Shepparton.
Dr Peter Keppel
Director of ERC
Ph: (03) 5823 4561
pkeppel@unimelb.edu.au
Academic progress for ERC students.
Rev Dr Helen Malcolm
Director of Rural
Undergraduate Support and
Coordination
Ph: (03) 5823 4511
hmalcolm@unimelb.edu.au
Academic Progress for Rural Health
students.
17

RHAC STAFF (continued)
Shepparton continued
ACADEMIC How to Contact Contact For
RHAC Staff - Wangaratta
Ms Lisa Morey
Manager, Clinical Skills
Laboratory
Dr Sath Saranathan
Lecdturer Dental Science
Dr Denisa Selagea
Lecturer in Dental Science
Ms Liz Williams
Lecturer in Physiotherapy
Ph: (03) 5823 4585
lmorey@unimelb.edu.au
Ph: (03) 5823 4554
sathyans@unimelb.edu.au
dselagea@unimelb.edu.au
Ph: (03) 5823 4541
e.williams@unimelb.edu.au
Wangaratta and benalla
“The Chalet”, Docker Street, Wangaratta Vic 3676
PO Box 386, Wangaratta Vic 3676
Access to the Clinical Skills
Laboratory.
Dental program.
Dental Program.
Physiotherapy program.
Ph: (03) 5721 3566
Fx: (03) 5721 9184
ADMINISTRATION How To Contact Contact For
Ms Debbie Butler
Undergraduate Programs Officer
Ms Joelene Mitchell
Administration Officer
Ms Kay Williams
Receptionist/Administration
Officer
Ph: (03) 5721 3566
Northeast Health Wangaratta
Ext. 498
djbutler@unimelb.edu.au
Ph: (03) 5721 3566
joelene.mitchell@unimelb.
edu.au
Ph: (03) 5721 3566
kay.williams@unimelb.edu.au
ACADEMIC How To Contact Contact For
Deputy Director of Medical
Student Education
Ph: (03) 5721 3566
Student and teaching support
services RCS and ERC programs;
exam administration, student
accommodation, timetabling
Student and teaching support
services RCS and ERC programs,
timetabling
General Student administration for
Wangaratta Campus
Medical student academic progress
in Wangaratta.
Ms Janice Garvey
Clinical Skills Laboratory/
Clinical Education Facilitator
Ph: (03) 5721 3566
janice.garvey@nhw.hume.
org.au
Access to the Clinical Skills
Laboratory
18

STUDENT CHARTER
Student Rights
Every student has the right to:
• expect the best quality education the Rural Health
Academic Centre (RHAC) can provide;
• be provided with an innovative, equitable and
supportive environment that challenges students to
achieve their full potential;
• be provided with current and clear guidelines
regarding course content, time demands and
assessment details;
• expect impartial, constructive and prompt assessment
of work. Information of assessment criteria and
expected standards must be made available;
Student Charter
• have access to the required facilities and resources
necessary for the students’ academic goals to be
achieved;
• be treated with respect by both staff and fellow
students;
• expect that scheduled classes will take place, or to be
informed of alternative arrangements;
• have access to staff to whom questions and difficulties
can be referred.
Student Responsiblities
Every student has a responsibility to:
• take an active role in planning and pursuing their
studies;
• be well informed about the requirements of the course
that is being undertaken, to attend all set classes;
• discuss with staff any problems that may be
encountered;
• make the best possible use of the opportunities and
facilities that the RHAC provides;
• submit work, which is wholly their own, on time;
• respect the rights and welfare of RHAC staff and
students;
• respect RHAC property;
Every student
has the right to
expect the
best quality
education the
Rural Health
Academic Centre
can provide
and to Learn In
an Innovative,
Equitable and
Supportive
Environment.
• comply with the RHAC rules and regulations;
• dress in a professional manner and to maintain
excellent personal hygiene; and
• behave in a manner which reflects positively on the
Rural Health Academic Centre.
19

Guidlines for
Residents
GUIDELINES FOR RESIDENTS
Living Together
Coming to the Rural Health Academic Centre may be the first time some residents have lived away
from home in a group situation. Some pointers to making this living arrangement work well for all
include the following:
• Respect your cohabitants by keeping common areas clean and usable.
• Respect others in regards to acceptable noise levels, and agreed-upon quiet times.
• You may want to identify some shared commodities like laundry soap, milk, etc so you can
buy in bulk, and not have 10 bottles of milk in the refrigerator.
• Pitch in your fair share of contribution to any shared resources, for example you may want to
have a schedule for who buys milk each week.
• Pitch in for your fair share of cleaning duties.
• It can be quite fun to have group meals periodically, with one or more people contributing to
the preparation and clean up. You may want a schedule for who cooks and who cleans for
group meals.
• Don’t leave personal items in group space.
• Remove laundry from machines promptly so others can use the machines.
Living together well can be fun and you can make lifelong friendships. It can also ease the stresses
of your demanding tertiary course and help you feel more at home in your new environment.
Residential Code of Conduct – Commitment to Community Living
20
Student accommodation is a type of community living that requires consideration of others,
willingness to participate, flexibility, a commitment to live within certain guidelines that protect
the safety, security and comfort of all, a readiness for independent living and an attitude of
responsibility towards your living and learning environment, and the staff and fellow residents of
your accommodation. The accommodation rules work in accordance with University Regulations
and Statutes as well as laws in force in the State of Victoria.

By choosing to live in University of Melbourne student accommodation you agree to abide by
the following:
• Respect for Others
• I will act in a considerate manner towards fellow residents and University staff at all
times.
• I will respect the rights and property of others and agree to:
• Only enter another resident’s room when invited;
• Only use another resident’s property with their permission;
• Participate fully and equally in maintaining the room/unit in a clean, comfortable
and hygienic condition at all times;
• Observe the noise, quiet times, alcohol and safety policies of the Residences;
• Have respect for common property (eg. kitchens, furniture, common rooms and
laundries)
• Follow directions from Resident Student Advisors (RSAs) regarding appropriate
behaviour and assist with the cleanliness of common areas in the residential
environment.
• I accept the diversity of backgrounds and the beliefs of other residents and agree to
abide by the Equal Opportunity Policies of the University of Melbourne.
• I agree to maintain open communication with other residents and University staff at
all times.
• I will represent the University in the wider community in an appropriate manner.
Guidelines for
Residents
• Safety
• I will take responsibility for the security of my property and agree to lock my door
when I am not in my room.
• I agree to take responsibility for the behaviour of my personal guests.
• I will abide by all the policies, rules and regulations of the Residences as outlined in
the Rural Health Academic Centre 2012 Accommodation Handbook.
• I will not act in a reckless or dangerous manner that could potentially harm others or
damage University of Melbourne property.
21

This Code of Conduct is underpinned by the University
disciplinary policy which may include a recommendation
for suspension or exclusion from the Residences if it is
breached. Students are required to sign the Residential Code
of Conduct – Commitment to Community Living document to
indicate agreement to abide by the above Code of Conduct.
The Rural Environment and You
Environmental Health
and Safety
Rural environments are some what different to city ones and
in particular you will be very visible to the local community.
Anything you do, whether good or bad, will be remembered.
In addition, anything you do will reflect on you as a person,
you as a student, you as a future doctor or health services
provider for this or other local communities, and on the
Rural Health Academic Centre. The community has a long
memory and news travels quickly – both good and bad. You
may find yourself in the local newspaper for various events
at the RHAC, in local sports, and for various achievements,
whether great or small. We hope you can enjoy getting to
know your new community, finding your place, and leaving
your (hopefully positive) contribution at the hospital and in
the local community.
ENVIRONMENTAL HEALTH & SAFETY
Students are responsible for adopting safe work and study
practices, and are required to comply with all University and
RHAC rules and procedures which relate to environment,
health and safety.
The University of Melbourne’s Environment Health and Safety
Manual, which can be found on the website: http://safety.
unimelb.edu.au/guidance/procedure.html
Information about EHS Incident Reporting and Investigation
can also be found on page 53 in the “RHAC Policies and
Guidelines” section of this book.
Other information may be located at:
• http://www.mdhs.unimelb.edu.au/
• http://www.unimelb.edu.au/rmo/
If you have any concerns regarding health and safety issues,
you should speak immediately to the Chair of RHAC, RHAC
Manager, Clinical Sub-Dean, or your Academic Supervisor.
22

Fire Safety
Do not interfere with fire equipment except in the case of an emergency. Please take care to
prevent activating smoke detectors by turning on fans/exhausts near stoves, where provided.
Please make yourself familiar with the floor plan of the Rural Health Academic Centre
buildings and of your accommodation (see notice in each room). On the floor plans you will
find the locations of the fire exits and fire extinguishers.
Fire drills are conducted each semester and students will be expected to participate if present
in the building.
When you check into the Rural Health Academic Centre accommodation you will be required
to participate in an Environmental Health and Safety induction. You may also be required to
be inducted at the Centre’s associated hospitals.
Incident Reporting
All incidents should be reported (S3 Form) immediately to the RHAC Manager or your
Academic Co-ordinator. If in doubt ask your local site administrator or the RHAC Manager,
Georgia von Guttner, phone 5823 4502. All near misses should also be reported to the RHAC
Manager.
Environmental Health
and Safety
Infection Control
Hospital acquired infections (also known as nosocomial infections) have long been accepted
as one indicator of the quality of hospital services. As a student in a hospital you will be
required to practice infection control measures to reduce the rate of nosocomial infections.
Student Hygiene / Health
Residents at the RHAC are part of a health service environment. A high standard of personal
cleanliness is expected and students must report any situation where there is a risk of them
disseminating or acquiring an infection eg. suffering with fever, open wound, jaundice,
conjunctivitis, and diarrhoea. Students must be aware of their medical history with regard to
infectious diseases and immunisation, especially Varicella, Hepatitis, Tuberculosis, Tetanus
and Polio. You must ensure vaccinations and follow up are current.
23

STUDENT WELFARE
Ambulance Membership
Students are required to obtain their own Ambulance
membership. A current Health Care Card can also be used
in responding to a bill from the Ambulance Service. Recent
changes to Victorian legislation provide for the acceptance
of all types of HCC – including those issued for low income
purposes. More information is available from Centrelink.
Counselling Services
The welfare of students is a primary concern of the staff
of the RHAC. If you are experiencing problems the Clinical
Dean, Sub-Deans or your Academic supervisor are available
to assist you (refer to Contact section of this Handbook).
Student Welfare
Should you wish to talk to a professional counsellor,
the RHAC can direct you to appropriate services. The
University’s counselling service is highly confidential and
offers the opportunity to seek assistance and support on a
wide range of issues including:
• Financial issues
regarding student loans
or Centrelink
• Personal and emotional
concerns
• Relationship issues
• Study or academic
problems
• Stress and anxiety
• Work related progress
• Parenting issues
• Health concerns
• Domestic or family
violence
• Loneliness and
depression
• Grief or bereavement
• Study skills development
• Assistance with special
consideration
• Disability issues
The counsellor can offer personal counselling, practical
advice and ongoing support. Referral onto specialist services
can also be arranged, where required.
Student Support Officer (03) 5823 4504
Parkville Counselling Service
Students also have access to the Parkville Counselling
Service. (www.services.unimelb.edu.au/counsel )
The welfare of
students is a
primary concern.
counsellors can
offer personal
counselling,
practical advice
and ongoing
support. Referral
onto specialist
services can also
be arranged.
1800 671 559 / (03) 8344 6927
24

Parkville Counselling Opening Hours:
Mon/Tue/Thurs/Fri
Wednesday
9:00am to 5:00pm
9:00am to 7:00pm
External Counselling Services
For crisis counselling you may call the following services, which are all available 24 hours:
LIFE LINE 13 11 14 www.lifeline.org.au
CARE-RING (formerly CRISIS LINE) 136 169
Sexual Assault Crisis Line 1800 806 292
Free call* Victoria, Australia.
Australian Medical Association (AMA)
The AMA offers a telephone service for crisis which is available to medical students providing
confidential support from 8am - 11pm, 365 days a year
call 1300 853 338
(Outside of these hours call LifeLine on 13 11 14.)
www.ama.com.au
Student Welfare
25

• Ballarat
Centre Against Sexual Assault (03) 5320 3933
Psychiatric Help Line 1300 661 323
BHS Adult Mental Health Services (03) 5320 4100
• Benalla
Benalla Community Health (03) 5761 2200
(Local delivery of University of Melbourne Counselling Service,
no charge for students and staff)
Benalla District & Memorial Hospital ED (24 hrs) (03)5760 2222
Student Welfare
• Echuca
Centre Against Sexual Assault (03) 5441 0430
Echuca Primary Care, Echuca Regional Health
(no charge for RCS students) (03) 5485 5800
Echuca Regional Health Emergency Dept (24 hrs) (03) 5485 5000
Judith O’Farrell: Social Worker (03) 5482 2139
(Private Service) 0408 140 199
Requires GP Referral - discuss bulk billing option with Judith.
Employee Assist Program available for students suffering distress from trauma
related to medical emergencies.
• Shepparton
GV Centre Against Sexual Assault 1800 112 343 / (03) 5831 2343
GV Adult Mental Health Service 1300 369 005 / (03) 5832 2111
• Wangaratta
NE Centre Against Sexual Assault 1800 806 292 / (03) 5722 2203
GV Adult Mental Health Services 1300 369 005 / (03) 5832 2111
Northeast Health Wangaratta Community
Mental Health Service (03) 5722 0347
• Yarrawonga
Yarrawonga District Health Service Generalist
Counsellor (03) 5743 8500
Available Hours:
Weekday
8.30am - 4.30pm
(excluding Public Holidays, No Cost Fee, but appointment required)
26

Victorian Doctors Health Program
The Victorian Doctors Health Program was
established to ensure that a fulltime, dedicated
service is available to meet the needs of sick and
impaired doctors and medical students. It provides
prompt advice to doctors and medical students
who feel at risk, or think that they may have a
problem. Advice is also available to family members,
colleagues, hospital or clinic staff.
This is a confidential and compassionate service for
doctors and medical students with health concerns
including alcohol, other drug and mental health
problems.
Detailed
information on
insurance cover
can be obtained by
contacting the
University’s
Risk Management
Office, Parkville,
phone: (03) 8344 6111.
Contact the Victorian Doctors Health Program on
(03) 9495 6011.
Student Insurance Cover
All students enrolled at the University of Melbourne
are covered for death and disablement benefits,
loss of earnings due to temporary total or partial
disablement and Non Recoverable Medical Expenses
resulting from accidental causes whilst engaged in
University related activities (as per policy schedule).
However, gap insurance is not provided and
there are other limitations on the policy, including
conditions to which no benefits apply. Students may
therefore want to consider taking out private health
cover.
Detailed information on insurance cover can
be obtained by contacting the University’s Risk
Management Office, Parkville, phone:
(03) 8344 6111.
PLEASE NOTE: The RHAC and Univeristy of
Melbourne does not accept responsibility for any loss
or damage to a resident’s personal property.
Students wishing to make an insurance claim should
contact the Finance Officer, Rural Health Academic
Centre, to obtain a claim form.
Student Insurance Cover
27

An A to Z Guide to
Student Accommodation
Accommodation
The Rural Health Academic Centre manages student residences owned by The University of
Melbourne in Ballarat, Benalla, Mansfield, Shepparton and Wangaratta. It also utilises the
accommodation facilities owned and managed by many of its health service partners. So far as
practicable, common policy and procedures for residences apply.
Bathrooms
In most properties, bathrooms are shared. Residents are responsible for providing their own
towels and toiletries and for keeping bathrooms tidy. Personal hygiene items must be disposed
of in the sanitary bins provided. Please ensure that floors and showers are kept clear of
personal items. Toilet paper is supplied.
A - Z Guide to
Student Accommodation
Bedrooms
All rooms in Rural Health Academic Centre accommodation have a bed (either single or
double), a desk with chair, bookcase, wardrobe, drawers and bedside table. A mattress and
mattress protector are provided. The Kilpatrick Ave, Shepparton accommodation rooms have
a double bed, chair, desk, lamp and drawers. Bed linen is not supplied. Please bring your own
bed linen, pillow and pillow cases, doona/quilt/blankets. You may bring a study lamp, stereo with
headphones, computer and TV with you.
Please note all electrical items are required to be Tested and Tagged (see relevant section
Electrical Testing and Tagging). Double adaptors, international plugs and piggy backing of
power boards on single power outlets is a safety hazard and is prohibited within Rural
Health Academic Centre buildings including accommodation. International plugs do
not meet Energysafe Victoria guidelines and are therefore prohibited.
The use of bar fridges, jugs, toasters or other cooking equipment/utensils in rooms other than
the kitchen is strictly prohibited. Residents cannot bring in additional furniture without the prior
approval of the Resources Manager, RHAC.
Bicycles
Bicycle storage is provided at each of the student residences for all bicyles and should be arranged
through your local student administration. All bicycles (both owned or hired) must be tagged
(tags will be provided by the Rural Health Academic Centre) which allows us to identify the owner.
Bicycles are stored at the owner’s own risk.
For safety and cleanliness reasons bicycles are not permitted to be taken into or stored around
the student residences. Students who do not store their bicycles as specified will receive a
maximum of three warnings before the bicycle is confiscated (for return at the end of the student’s
residency period).
The Rural Health Academic Centre also has a number of bicycles available for hire. A $50.00
refundable bond is payable on collection of the bicycle. A lock, and shed storage key/combination
lock will be provided with the hire bicycle. Bonds are repayable upon return of the bicycle (in the
same conditions as it was hired out in), lock and shed storage key.
Students are required to comply with the Road Safety Road Rules 2009 (Vic.) p. 299, http://www.
legislation.vic.gov.au/, as well as University of Melbourne Occupational Health and Safety policies
and guidelines http://policy.unimelb.edu.au/ when riding the bicycles.
28
Residents hiring bicycles are strongly recommended to use their own correctly fitted bicycle
helmet. If a resident does not have a helmet, helmets are available with the hire of the bicycle.

The hirer is responsible for ensuring that the helmet fits and is worn correctly at all times. Please
see your local Student Administration to book a bicycle.
Bond
Short term students are required to pay a bond of $50.00. This bond will be refunded once the
room is vacated. Bonds are repayable within 30 days of vacating the residences, except that
whole or part may be retained to rectify damage to residences, furnishings or fittings, loss of
keys/swipes or to pay outstanding accounts. Long term residents sign a tennancy agreement.
One of the conditions of tennancy is that residents will be charged for unreasonable damage.
Check In
Students intending on checking into Rural Health Academic Centre’s accommodation should
arrive either during office hours 9.00am – 5.00pm, Monday – Friday or by prior arrangement
on weekends between 3.00-6.00pm. Alternative arrangements can be made upon request with
RHAC staff. If arriving after 9.00pm there will be a $50 charge unless arranged prior.
If arriving on a weekend or after hours you will be required to meet with the Residential
Student Advisor (RSA) or another designated contact person to collect keys and be given an
Environmental Health Safety induction.
Check Out
Accommodation checkout time is 10.00am so that cleaning can be completed prior to the next
occupancy – room keys should be returned to reception and all accounts settled. Please ensure
that all personal items are taken with you, all food is removed from fridges, freezer and
cupboards, the unit/room is left in a clean and tidy state, you have collected your mail and
if not returning to the RHAC, you have provided a forwarding address. The RHAC will forward
mail for a period of one month from checkout date. Storage of personal belongings between
semesters is possible at some locations. Please check this with reception at least one working
day before leaving. You will not be deemed to have checked out until your room key has
been returned.
Cleaning
Cleaners are employed by RHAC for University managed properties to clean and vacuum
shared areas including empty kitchen rubbish bins as per the table below. Outside of these
days, residents are expected to empty bins and ensure council garbage bins are placed on the
curbside or collection as per schedules provided. Cleaners will not enter student bedrooms.
Bedrooms will only be cleaned on checkout. Vacuum cleaners are provided for student use.
Please keep your room clean and tidy. Please ensure that surfaces such as kitchen benches
are kept clear of dishes/food/rubbish otherwise they will not be cleaned. You should also
help to ensure that the kitchen, bathrooms and communal areas are tidied and kept clean.
Students are responsible for their own dishes and the cleaning of spills on ovens and hot plates.
Food should not be stored in bedrooms. You may wish to draw up a cleaning roster with other
residents. Residents should not use the kitchen, bathrooms or communal areas while cleaning
of the unit is in progress. Kitchens will be cleaned prior to midday on the allocated day. Any
additional cleaning required to the accommodation as a result of parties or other
group activities will be charged to the group holding the party or group activity. If
no-one accepts responsibility, all the residents of the accommodation will be charged
equally.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A - Z Guide to
Student Accommodation
29

Accommodation inspections are conducted at random to ensure that cleaning and general living
standards are maintained. Warnings may be issued if there are problems and the RHAC reserves
the right to withhold a portion of the accommodation bonds (where applicable) and/or use the
Residential Disciplinary Policy if repeated warnings are ignored.
Site Residence Cleaning Day & Times
Ballarat Midlands Tuesday and Friday - 9.00am to 1.00pm
Drummond Street
Friday - 9.00am to 1.00pm
Benalla Samaria Road Monday mornings (living areas only)
Wattletree Grove
Friday - 9.00am to 2.00pm
Echuca Haverfield Street Fridays (and Monday, if needed)
Mansfield New Street Friday - 9.00am to 2.00pm
Mt Beauty Park Street Fortnightly, day to be advised
Shepparton Graham Street Tuesday and Friday - 9.00am to 1.00pm
Kilpatrick Avenue
Tuesday and Friday - 9.00am to 1.00pm
Wangaratta Worland Road Tuesday and Friday - 9.00am to 1.00pm
Yarrawonga Lynch Street Once a week day
A - Z Guide to
Student Accommodation
Computer Facilities
Computer laboratories are accessible at each site administration building for self-directed
learning with 24 hour access. Please read and adhere to the University’s regulations regarding
computer and network facilities, located at http://www.unimelb.edu.au/ExecServ/Statutes/r81r7.
pdf
In order to use the computer laboratories, you will need to fill out the ‘Declaration for use of
local computing facilities’ form, available from RHAC Reception. Once your personal account has
been set up you will be notified of your user name and password. Please change this password
when you first log on. You will be given a small amount of space on the file server to save your
work. This will become your home directory available at log in to any computer laboratory
machine. This home directory can also be made available from your personal computer in your
room. See below for more information on “Network access from student accommodation”.
Backup copies of work should always be saved to a disk and removed from the computer
room. Multiple backup copies – stored in different locations – are recommended for important
documents. Your personal home directory is also a good place to backup your files, as this is
backed up 5 days a week as part of the RHAC file backup routine. Personal laptops are NOT
to be connected to the phone point in the bedrooms. Each room has a data cable (blue) for
computer usage, please see your site administrator or IT Officer if a cable is required.
Please note that students can use their University of Melbourne login and password on all RHAC
computers.
Computer Assistance
For assistance with technical/computer issues contact:
Scott Middleton, Local IT (LITE) officer,
Available: 9.00am – 5:00pm Monday to Friday
Phone: (03) 5823 4548 Email: rcs-helpdesk@unimelb.edu.au
30
Lucia Rossi, Administrative & IT Support
Available: 9.00am - 4.00pm Tuesday to Thursday
Phone: (03) 5823 4503 Email: luciar@unimemlb.edu.au

Computer Viruses
In a shared computing environment there is always the chance that computer viruses may
be present. Preventive measures should be used to minimise the chance of infection and
transmission. All students in residence at the Rural Health Academic Centre are required to
have their laptops or computers Virus checked and this can be organised through the local IT
Officer. You will be unable to access the University network in your accommodation until this
has been completed. You will also complete a Declaration of Computer Use for the University
Network at this time. For those in residence at Shepparton and Wangaratta, there is also a
Disclaimer Form to be completed.
IMPORTANT: It is a responsibility of students to ensure that their virus scanners
are updated daily, and full scans are also completed daily. Windows updates should
also be carried out daily as well. Daily scans of all computers on the Rural Health
Academic Centre network are conducted, and if any student personal computers are
found to be significantly out of date, the privilege will be removed.
Contractors
From time to time maintenance contractors will need to be on site. If they need to access
your room, we will endeavour to give you reasonable notice. Upon completion, a calling card
will be left to inform you that the visit took place. Contractors need to have authorisation and
keys issued from administration or the Rural Health Academic Centre Facility Contractor when
carrying out works. Never give access to buildings to anyone claiming to be a contractor who
does not have keys and an authorised contractor permit. If you have made a maintenance
request for something to be repaired in your bedroom it will be taken as approval to enter the
room to assess the problem and make repairs.
Cultural Activities
Ballarat is renowned for its gold and architectural heritage. It offers contemporary
restaurants, cafes, bars and boutique hotels, as well as the Ballarat Fine Art Gallery, Her
Majesty’s Theatre, the Eureka Centre and a host of other events including the Begonia Festival
and the Australian Open Road Cycling championships. Please refer to http://www.visitballarat.
com.au/ for more information.
Benalla has a pretty vibrant town centre. It is on the main road and rail route between
Melbourne and Sydney, and is a 30 minute drive from Shepparton. Surrounded by parkland
and walking tracks, the Lake Bemalla is popular for swimming and boating. Benalla has a lovely
botanical garden, excellent regional art gallery, the Sir Weary Dunlop memorial statue and
Benalla’s famous rose gardens. The Winton Motor Raceway hosts car, motorcycle and superkart
racing is located north-east of Benalla.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A - Z Guide to
Student Accommodation
A - Z Guide to
Student Accommodation
31 31

Echuca is on the murray River and a two hour drive from Melbourne. It
was an important staging post for the first farming districts in Northern
Victoria and Southern NSW. Echuca retains much of its history and pioneerera
buildings making it a popular tourist destination with a unique Port and
Paddle Steamer fleet, and quality eating venues. There are also Service Clubs
on both sides of the Murray River, sporting facilities and extensive visitor
accommodation.
Mansfield Situated in the foothills of the Great Dividing Range, and is
surrounded by grazing land and mountain forests, with the area well-known
for its stunning scenery. The town centre has several historical buildings
dating back to its days as a stock route camp in the 1940s and a gold mining
service centre beginning in the 1850s. Mansfield is very much a tourist town,
featuring a wide range of accommodation and vibrant commercial centre
which caters for the many visitors who then travel to the ski resorts of Mount
Buller or Mount Stirling via Merrijig. Around 25 kilometres north of Mansfield
on the Midland Highway is Lake Nillahcootie. Visitors to the lake enjoy
attractive picnic grounds, BBQs and a boat ramp, making the lake suitable
for fishing, swimming and boatingactivities. Lake Eildon and its surrounding
national park lie close to Mansfield, with numerous access points. For more
information visit: http://www.mansfieldmtbuller.com.au/
Mt Beauty Established in 1949 and developed by the State Electricity
Commission of Victoria to provide additional accommodation for the
thousands of workers during the construction of the country’s second largest
hydro electricity scheme. This relatively young town, along with the
surrounding townships of Falls Creek, Bogong, Tawonga South and
Tawonga, are all part of a prospering tourist area with excellent services,
accommodation, food and a wide range of recreational activities available
for all ages. Enjoy the relaxed country living, friendly locals and a number
of cafes and vineyards around the area. Mount Beauty is a popular base
for outdoor activities from downhill mountain bike riding for the adrenalin
seekers, to a peaceful game of golf or you can enjoy the tranquil fishing in
a clear mountain stream. Bogong Alpine Village is a short drive away and
roughly half way in between Mt Beauty and Falls Creek. For more information
visit:http://www.mtbeauty.com/
Shepparton offers a range of activities including an art gallery, regular
live theatre and music performances, cinema, library and community-based
cultural organisations. It has a vibrant multi-cultural community, is a bargain
shopper’s paradise, including regional food. Brochures are available from the
Student Administration Office. Check the notice boards for what’s on or refer
to http://www.greatershepparton.com.au/ for more information.
Wangaratta is situated in the heart of the north east Victorian
internationally acclaimed gourmet food and wine region and on the doorstep
of the Victorian Alps. The Wangaratta Exhibitions Gallery presents a
diverse and changing visual arts program and a vibrant Arts Centre which
hosts an extensive theatre season. Wangaratta is home to the annual
internationally renowned Wangaratta Jazz Festival. Please refer to the Rural
City of Wangaratta website http://www.wangaratta.vic.gov.au/ for more
information.

Yarrawonga’s major natural attraction is Lake Mulwala which is a popular location for boating,
fishing and swimming. Yarrawonga is a popular holiday destination, well known for its warm and
stable climate and the array of festivals held in the area throughout the year. The main shopping
strip is located along Belmore Street, with attractive parks and gardens located at the northern
end which front onto Lake Mulwala. Good views along the Murray River and across Lake Mulwala
can be enjoyed from the road and walkway along the Yarrawonga Weir. There’s plenty to do in
Yarrawonga. Wineries, art and craft galleries, farms, wine, cheese & breweries, bushwalking,
parks and gardens, markets and retail facilities in the district, galleries and museums. For more
information visit:http://www.yarrawongamulwala.com.au/
Disabled Access
Facilities appropriate for people with disabilities are provided. Access is provided to ground floor
rooms including kitchens and bathrooms.
Discipline
Please consider others and maintain acceptable standards of behaviour and language at all times.
Behaviour causing inconvenience, annoyance, hurt or embarrassment to others or wilful damage
to property will result in disciplinary action and may result in termination of residence. See
disciplinary policy under the section on RHAC Policies.
Electrical Testing and Tagging
The danger of fire, electrocution and/or electric shock caused by faulty electrical equipment is
a major safety issue within shared accommodation. The University must comply with Australian
legal requirements and also follows best practice in its student accommodation facilities in order
to preserve life. The testing and tagging of all residents electrical equipment will be arranged
within the first couple of weeks of your stay.
All personal electrical equipment will be tested including hair dryers, shavers, computers,
mobile phones & chargers, stereos/radio and personal kitchen equipment etc. These are tested
and tagged in accordance with Australian law and The University of Melbourne’s policy and
procedures.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A - Z Guide to
Student Accommodation
33

Electrical items purchased overseas: please note that many electrical items imported from
overseas do not meet Australian Standards and are not to be used in any student accommodation
facility. This includes any electrical items requiring an adaptor because the cord has an overseas
plug. Overseas plugs and overseas plugs used with adaptors do not meet Australian standards and
are not to be used in student accommodation facilities. Some items with a transformer, i.e. laptop
computer, can be resolved by the purchase of an inexpensive universal cable which plugs directly
into the transformer and Australian wall socket.
X
X
How and when testing takes place: you will be notified of the electrical testing date in
advance and asked to leave all personal electrical items out and accessible on your desk/bed/floor
for testing. (All testing is undertaken by a University appointed electrician or competent person.)
It is the resident’s responsibility to ensure that personal equipment is available for testing and
tagging on the testing date, or when requested to do so. All new or additional electrical items
brought into the residence during your stay must be declared to administration for testing and
tagging, which is in accordance with University policy.
A - Z Guide to
Student Accommodation
What happens if my electrical items fail the test: the electrical tester will take any failed
equipment to your local campus reception. Failed electrical items will not be returned to you
whilst you remain a resident of the University’s accommodation facility unless they are repaired
and pass testing. You may request that the item be repaired & retested – this will be at your cost.
Alternatively, faulty items will be returned to you upon checkout from the accommodation. Faulty
equipment is a safety risk to all residents and your cooperation with these testing requirements is
appreciated.
Equipment and Other Facilities
Word processing, photocopying and scanning facilities are available in each of the hospital libraries.
Library staff are available to assist you with database searches.
Ballarat - students have access to the Dunvegan Student Retreat at the rear of the RHAC
Building. There is a fully equipped kitchen (no stove); dining/lounge room/locker area; there
is a computer lab with study area; a bathroom with toilet and shower. Ballarat Health Services
– photocopying and printing costs – 15¢ per page, see Library staff for payments. Overhead
transparencies are also available for purchase.
Benalla - students have access to the Michael Long Education Centre on the hospital campus.
This facility has computers and a printer for student use.
Echuca - students have access to the Education Centre on the hospital campus. This facility has
computers and a printer available for student use.
Mansfield - students have access to the Portable on the hospital campus. This facility has a
computer and printer available for student use. Access to the Portable should be requested via
Reception or the Nurses Station.
34
Shepparton - students have after hours access to Conference Room 1 and the Staffroom at the
rear of the office building. Access to both rooms is via swipe card.

Goulburn Valley Health – photocopy cards ($2.20 and $5.50) may be purchased from Library
staff. Overhead transparencies are also available for purchase. EndNote is available for overnight
loading onto personal computers.
Wangaratta - students may use the Chalet kitchen and staff room during office hours.
NorthEast Health Wangaratta – End Note is available for overnight loan for loading onto personal
computers (in Wangaratta this is available in the Library). Students have access to student lounge
and facilities.
Yarrawonga - students have access to the Education Centre on the hospital campus. This
facility has a computers and a printer available for student use.
Fees and Charges - Semester 1, 2012 (Semester 2, 2012 to be advised)
Accommodation
Bond (Refundable)
Rural Health Academic Centre sponsored
University of Melbourne, Allied Health and Medical
Students
University of Melbourne Elective Students
Other Australian Universities - Allied Health and
Medical Students (Including Elective Students)
including UDRH Supported
International Students from Australian
Universties - Allied Health and Medical Students
International Students from Overseas
Universities - Allied Health and Medical Students
University of Melbourne - Holiday rate (Semester
Breaks)
Partners of Students (subject to availability and
community living considerations)
Non Student
Other
Linen Hire
Bike Hire (per Semester)
Lost Keys/Access Cards
Mobile Garage Key (Benalla) $90.00
$50.00 for Short Term Accommodation
$40.00 per week
$40.00 per week
$80.00 per week
$150.00 per week
$150.00 per week
$80.00 per week
$110.00 per week
$150.00 per week
$50.00 (non refundable)
$50.00 (refundable)
$20.00 per item
The Rural Health Academic Centre reserves the right to amend the rates should this be necessary
to cover increased costs. Fees and charges must be paid to the RHAC by the due date. Any costs
incurred in the collection of outstanding fees will be charged to the resident. Failure to pay fees
and charges as required will cause examination results to be withheld. Please note that
persistent bad debtors will be required to pay 70% of their accommodation fees upfront prior to
being able to access University of Melbourne accommodation. 35
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A - Z Guide to
Student Accommodation

• Payment of Accounts
Fees are payable in advance and invoices are rendered at the beginning of each semester. Payment
must be made in full by the due date on the account or an administration fee may be charged.
Payment options may be discussed with the RHAC, please contact the Finance Officer. If you are
experiencing difficulties with paying fees by the due date, please see the Resources Manager as
soon as possible.
Firearms or Weaponry
Firearms, ammunition, knives or any other kind of weaponry are strictly prohibited. They will be
confiscated if found and removed from the premises.
Fire Equipment
Do not interfere with fire equipment except in the case of emergency. Interference with fire
equipment is considered a major offence within the Rural Health Academic Centre (please refer to
the Disciplinary Policy section of this guide for further information). Please take care not to activate
smoke detectors. Please take time to familiarise yourself with the location of fire blankets and
extinguishers and also the emergency exit plan for your accommodation which is posted in each
bedroom and on pinboards throughout the accommodation.
Fire Safety
Candles and incense must not be burnt in bedrooms as they are a fire risk and can trigger the fire/
smoke detectors. The student responsible will be liable for the CFA callout charge. Students are not
permited to hang anything from sprinkler fixtures as they may malfunction causing water damage
which will be invoiced to the student.
A - Z Guide to
Student Accommodation
Fire Wardens
Residential Student Advisors (RSA’s) will be trained and act as Fire Wardens in case of fire or other
emergency. All residents may at times have a role to play in an emergency and should be prepared
to take the role of the Fire Warden if required. Upon the fire alarms sounding occupants must
evacuate the building immediately. You must obey the instructions of the fire warden wearing the
Yellow/White hat. Fire Warden hats (yellow) are supplied in each residence. RSA’s will be trained
by the University of Melbourne as Fire Wardens shortly after commencement.
36

First Aid
First aid kits are located as per Pages 11-12. Please ensure any items used are recorded in
the book provided so that they are replaced promptly. First Aid kits are audited every three
months and supplies replenished. If supplies are very low and it is before Audit, please fill out a
Maintenance Request form for your site administrator.
Flash Drives / CDs / Zip Disks
USB flash drives are the main external media used. A CD burner or Zip drive may be provided by
the LITE officer for special needs.
Furniture and Fittings
Please do not remove furniture and fittings supplied by the RHAC. Please discuss any special
requirements with the Resources Manager, RHAC.
The use of bar fridges, jugs, toasters or other cooking equipment/utensils in rooms other than
the kitchen is strictly not permitted. Please do not bring extra furniture without prior
approval of the Resources Manager, RHAC.
Damage should be reported immediately to your Residential Student Advisor (RSA) or Student
Administration at the earliest opportunity, using the Maintenance Request form provided in your
accommodation. Charges may apply if items are damaged or lost.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A - Z Guide A - to Z Guide to
Student Accommodation
Student Accommodation
Please do not use drawing pins, ceiling stars, adhesive tape, stickers or glue on walls, doors,
ceilings, or on any furniture or whitegoods. “Blu Tack” or similar temporary, non harmful fixative
may be used. 37

Heating and Air-Conditioning
Please only use the equipment provided. Please make sure you turn off your heater or
airconditioner before leaving your accommodation each day.
A - Z Guide to
Student Accommodation
Residence
Ballarat - Midlands
Ballarat -
Drummond Street
Benalla - Samaria
Road
Benalla - Wattletree
Grove
Echuca - Haverfield
Street
Mansfield
Mt Beauty
Shepparton -
Graham Street
How To Use
All bedrooms have hydronic water panel heaters which are individually
controlled. Sitting rooms and the computer room have reverse-cycle
heating and cooling units which are individually controlled. The dining room
has ducted heating around the large area. Controls are located on the east
wall at the south end of the dining room.
All bedrooms have portable individually controlled electric heaters. Front
lounge/entrance area has a gas furnace. It is recommended when in
residence in winter to use the gas furnace as much as possible. This
residence does not have air-conditioning.
Please note: There is a gas heater in Room 4 and a solid fuel heater in
the lounge room - PLEASE DO NOT USE THESE.
The lounge has gas heating, and there is a small heater in each bedroom.
Each room also has evaporative cooling.
Evaporative cooling and gas ducted heating
Bedrooms, lounge and kitchen have central heating and refridgerated air
conditioning.
Combination of floor and panel heating. Floor heating is timed and panel
heating will need to be used when floor heating not on. Evaporative cooling
throughout.
Split system heater/cooler
Evaporative cooling is available throughout the residence and the main
switch can be found on the ground floor - windows should be slightly open
for best results.
Individual wall panel heaters are used in the downstairs living area and in
each bedroom and bathrooms.
38

Residence
Shepparton -
Kilpatrick Avenue
Wangaratta -
Worland Road
Yarrawonga
Identification Cards
How To Use
Each unit has its own heating/cooling system. Instructions on use can be
found adjacent to switch.
Unit 1 – Main switch is in the hallway next to the bathroom
Unit 2 – Main switch is above the entry door with the thermostat on the
wall half way along the passage.
Evaporative airconditioning unit is located in the kitchen. This unit is for
use in kitchen and dining areas. For most efficient use a window should be
slightly open.
All Stage 1(larger) Bedrooms and the lounge area have refridgerated hot
and cold air-conditioning set at temperatures ranging seasonally between
21C - 26C.
Stage 2 (smaller) Bedrooms have individually controlled split-system
heating and cooling units.
A manual timed control switch for the Stage 1 air conditioner is located in
the passage outside the kitchen when needed outside set hours.
Ducted heating and cooling
Please carry your University student card with you when on University property. Security
personnel patrol the buildings after hours. You will be required to have your identification with
you.
When in a clinic or hospital it is compulsory that students wear University of Melbourne
Identification and Hospital Identification Cards. You will be provided with a hospital ID card on
arrival at the RHAC. All ID Cards must be returned on checkout from the RHAC accommodation.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A - Z Guide to
Student Accommodation
39

Internet Usage
The local IT Officer monitors Internet usage locally. Students must
adhere to the University’s IT policy, which can be found on the
University website: http://www.unimelb.edu.au/Statutes/r81r7.
html, and in the Policies & Procedures section of this handbook.
Internet access is provided for study purposes only and the
downloading of music, movies etc. is strictly probibited. See the
“Discipline Policy” for details. The network is constantly monitored
for any breaches of this policy.
Residence
Ballarat – Midlands
Ballarat – Drummond Street
Access
A cap of 80GB per month on
broadband speed internet
usage applies, once this cap
is reached the speed drops
to a dial up speed (64 kbps).
Wireless internet connectivity
also available.
Wireless internet access with a
limit of 12GB per month
A - Z Guide to
Student Accommodation
40
Benalla - Samaria Road
Benalla - Wattletree Grove
Echuca - Haverfield Street
Mansfield - New Street
Shepparton – Graham Street
Shepparton – Kilpatrick
Avenue
Wangaratta – Worland Road
Yarrawonga - Lynch Street
Insurance
Wireless internet access is
available via Benalla and District
Memorial Hospital.
Wireless internet access capped
at 30GB per month.
University network access and
wireless internet access
Wireless internet access capped
at 30GB per month.
University network access.
Broadband access with a limit
of 50GB per month. Wireless
internet connectivity also
available.
University network access.
University network access and
wireless internet access
The RHAC does not accept responsibility for any loss or damage to
a resident’s personal property. You are advised to take out a private
all risk insurance on possessions used within teaching and student
accommodation facilities.
Keys/Swipe Cards
Security is important and you should ensure that your room is
locked when you are asleep or out. Keeping the front door of your
accommodation locked at all times is also recommended. Keys are
not to be exchanged and should never be given to a non-resident.
Loss of keys must be promptly reported to the RHAC Reception. A
charge of $20.00 per key or swipe card will apply for replacement.
Rural Health
Academic Centre
students are
able to borrow
from Ballarat
Health Services
(BHS) Library,
Goulburn
Valley Health
(GVH) Library
and Northeast
Health
Wangaratta
(NHW) Library.

Kitchens
Kitchens and equipment are designed for multiple users. Establishing kitchen etiquette with
fellow residents is a good idea to avoid disputes.
Students must adhere to any roster systems that the Resident Student Advisors (RSA’s)
establish. The kitchen should be cleaned by individuals after each use and rules of hygiene
must be observed. This means that benchtops, sinks, and stove tops must be kept clean,
and items stored in cupboards or fridges provided. Dishwashing liquid and dishwasher powder
are supplied. Please ensure that you follow instructions for use when using the dishwashers.
Tea towels are provided and it is the resident’s responsibility to ensure tea towels are washed
as necessary. Please see your RSA or Student Administration if you are unsure on the use of
kitchen utensils or equipment. Please do not use kitchen utensils or food belonging to
others.
• Standard Kitchen Equipment List
Baking Trays • Bread & Butter Plates • Can Opener • Casserole Dishes - Sml & Lrg • Cereal
Bowls • Colander • Cook’s Knifes • Corkscrew • Dinner Plates • First Aid Kit • Flour Sifter •
Forks • Frypans - Sml & Lrg • Glass Water Jug • Glasses • Grater • Hand Beaters • Hand Juicer
• Hand Sieve • Kettle • Kitchen Scales • Knifes • Ladle • Lasagne Dish • Measuring - Cups,
Jugs and Spoons • Microwave • Mixing Bowls • Mugs • Non-Stick Lifter • Paring Knives • Pasta
Bowls • Potato Masher • Rice Cooker • Salad Servers • Sandwich Maker • Saucepans - Sml,
Med & Lrg • Scissors • Spoons - Dessert & Soup • Stick Blender • Stockpot • Teaspoons •
Toaster • Tongs • Vegetable Peelers • Whisks • Wok • Wooden Spoons
Laundry
All residences are equipped with washing machines, dryers and irons. Please report any
malfunctions to the Resident Student Advisor (RSA) and/or at the RHAC’s Reception via the
Maintenance Request form (which can be found in a folder in the common room). Residents
should supply their own laundry agents.
Library
Students are able to borrow from Ballarat Health Services (BHS) Library, Goulburn Valley
Health (GVH) Library and Northeast Health Wangaratta (NHW) Library which are integrated
with the University’s library network. Reference: University Library Rules & Policies are in place
at each site re borrowing, etc.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A - Z Guide to
Student Accommodation
41

• BHS Library
The BHS Library has a loan collection of approximately 22,000 books, 60,000 on-line titles
and 500 videos/CD. The standard loan period is three weeks.
Library Staff
Ms Gemma Siemensma – Acting Manager
Ms Catriona Clayworth – Librarian
Mrs Heather Donaldson – Library Technician
Phone: (03) 5320 4455, (03) 5320 4008
(03) 5320 4535, (03) 5320 4841
Fax: (03) 5320 4833
Opening Hours
Monday – Thursday:
8.30am – 6.00pm
Friday:
8.30am – 5.00pm
• GVH Library
The GVH Library has a loan collection of approximately 5,000 books and 800 online journal
titles. The standard loan period is two weeks, with reference collection material available
for overnight loan.
Library Staff
Ms Brenda Freeman – Manager
Ms Kate Church – Library Assistant
Phone: (03) 5832 2315
Fax: (03) 5821 3112
Email: brenda.freeman@gvhealth.org.au
Opening Hours
Monday – Thursday:
8.30am – 6.00pm
Friday:
8.30am – 3.30pm
Sunday:
2.00pm – 5.00pm
(during semester)
• NHW Library
The NHW Library has a loan collection of approximately 2,000 books and 70 journal titles.
The standard loan period is two weeks.
A - Z Guide to
Student Accommodation
Library Staff
Ms Julie Day – Manager
Phone: (03) 5722 5286
Fax: (03) 5722 0112
Opening Hours
Monday - Friday:
9.00am – 3.00pm
After hours access is available and must be organised with Julie Day.
• Borrowing from the Parkville Campus Library
Students have access to other library items via the University of Melbourne (UOM) library
catalogue, the Buddy system (www.lib.unimelb.edu.au) and the Cuckoo system. If you
would like to borrow books or journal articles from any of the libraries at Parkville please
use the Cuckoo fax order form, available from the hospital library. The normal loan period is
four weeks. Journal articles can be ordered from the hospital library and are free of charge.
Borrowed materials are normally delivered to the local library within three working days
of making the request. The hospital library will notify you when the materials may be
collected. Materials should be returned to the Librarian at the hospital library.
42

In the event that you need to renew materials borrowed,
please access the University library website http://www.lib.
unimelb.edu.au to complete your request on-line or contact
the librarian with your request of renewal. Materials in high
demand may be non-renewable.
Linen
Residents should provide their own linen including pillow,
pillow cases, doona/blankets sheets and towels. If you are
unable to provide your own linen in the short term or for
Short term accommodation use, linen can be hired from the
RHAC at a cost of $50.00 per hire.
Mail
Student mail for Shepparton and Ballarat residents will
be placed in the alphabetised document holders just near
Reception in the foyer; students are expected to check these
regularly.
Please note that mail for Ballarat residents must be
addressed to the Rural Health Academic Centre at Dunvegan
NOT the accommodation address.
The RHAC will re-direct mail for one month after departure,
a forwarding address should be provided to the RHAC’s
Reception for this to occur.
Maintenance Problems
All University managed residences are provided with a
Maintenance Request Book. If you notice breakages,
breakdowns or experience service faults please complete
the form provided and return to the RHAC Reception or your
Residential Student Advisor (RSA).
Urgent after hours maintenance should be called through
to the Rural Health Academic Centre Facility Contractor (see
contact details on page 8 or the emergency card).
Meals
Residents are required to cater for themselves. The nearest
shops to your accommodation are:
Ballarat - Midlands: IGA Supermarket next door
Ballarat - Drummond Street: IGA Supermarket, 3 blocks
from accommodation
Benalla: Aldi and Safeway are side by side (2 large blocks
away, 15-20 min walk) from both accommodation locations.
Echuca - Haverfield St: IGA Supermarket, 5 min walk.
Mansfield - 10 min walk to town centre.
Mt Beauty - Foodworks, 5 min walk to town centre.
Shepparton: IGA Supermarket, Numurkah Road (2
kms)
A - Z Guide to
Student Accommodation
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
43

Wangaratta: Safeway or Coles (approx. 4 kms) or
the corner shops located at Appin Street which is 3
blocks from Worland Road.
Yarrawonga - Ritchie’s IGA, 10 min walk to town centre.
Other Supermarkets in each town are accessible by car.
Motor Vehicles/Parking
Please observe speed restrictions. Car parks are provided at
each residence for resident parking only. Please do not park
in the spaces provided for staff and visitors of the Rural Health
Academic Centre.
Parking on grassed areas is prohibited. Vehicles must only be
driven in a forward direction when entering and leaving the site.
Any loading/unloading of vehicles must be carried out in the
parking areas provided.
The RHAC does not accept responsibility for the security
of residents’ cars. Please keep cars locked and make sure
appropriate insurance is maintained. Shepparton - Parking
Permits for student residential parking are available from
the RHAC’s Reception. All students must have a permit
displayed to park on site.
Newspapers
Local and national newspapers are available at each hospital
Library.
Noise
Undue noise disturbs fellow residents trying to study and
may seriously disrupt the residential community. Please use
headphones to listen to loud music and otherwise ensure that
TVs, stereos and radios are inaudible outside rooms when the
door is shut. Door slamming, loud conversation and other noisy
activity should be avoided in consideration of others working or
relaxing in their rooms.
Residents disturbed by undue noise have a right and obligation
to request quiet. If repeated requests are ignored please see
the Residential Student Advisor or RHAC’s Reception.
Parties and Functions
Small gatherings of residents are permitted. Large functions
require permission in advance from the RHAC’s Reception and
in accordance with the University’s policies, residents must
complete an event Management and Safety Checklist. Any
additional cleaning required to the unit/accommodation as a
result of parties or other group activities will be charged to the
group holding the party or group activity.
If no-one accepts responsibility all residents of the unit/
accommodation will be charged equally.

Alcohol must not be sold from the premises. Alcohol can be used in moderation and with
due consideration for other residents. Misuse of alcohol is an offence under the University
Discipline Rules (see http://www.unimelb.edu.au/ehsm/ and select Section 8.25 on the
University’s Alcohol and Drug Policy and Procedures).
Pets
Pets are not permitted. Please do not feed stray or wild animals and do not bring animals
into residential units.
Phone Cards
Phone Cards cannot be used in the Shepparton Graham Street accommodation units. Phone
card access is limited to the Payphone in the Administration Building Foyer. A payphone is
located at Kilpatrick Avenue, Shepparton.
Printing and Photocopying
This service is available free of charge to students. Please assist with environmental
management by not wasting paper. For example, edit on screen instead of printing excessive
numbers of draft copies. Place all waste paper in recycling bins. LITE officer will keep checks
on paper availability for computer lab printer, and top up where necessary
Rent
See “Fees and Charges”
Residency Agreement
Each applicant must complete an official application form including signed agreement
to abide by the terms and conditions of residency. The form is available from the RHAC
Reception.
Residential Student Advisors
Residential Student Advisors (RSA) are appointed and authorised by the RHAC to assist with
the day-to-day operation of residences and promote a collegial environment for students.
They provide out-of-hours assistance to residents (eg: lost keys, broken equipment) and are
informal mentors who provide advice and assistance on living harmoniously in residences,
and how to locate information and services. They may log matters arising out of hours, for
later referral to the RHAC Reception.
RSAs also act as building wardens and must undertake appropriate induction and training.
Please see the noticeboards in each Residence for RSA names and contact phone numbers.
Room Allocation
Rooms are allocated at the discretion of the RHAC. Every effort will be made to minimise
disruption for students who leave their clinical base for rotations elsewhere. All rooms
must be vacated at Semester breaks. If residents would like to stay at other times holiday
accommodation rates will apply from the end of each semester.
Room Inspection
The RHAC normally requires an inspection when the room is vacated, prior to reimbursement
of any bond paid. Residents are invited to be present when a room inspection is conducted.
Rotations
Students will be required to vacate their room when going on rotation or semester break. A
small amount of storage space is available at some locations during semester break. When
demand for accommodation from other students is high it is not possible to guarantee that
residents will be allocated their former room.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A - Z Guide to
Student Accommodation
45

Rubbish Collection
Please see local site information at each accommodation site or contact your local RHAC
Reception regarding allocated Rubbish Collection days. Residential Student Advisors (RSA’s) are
responsible for developing student rosters for various accommodation responsibilities including
placing bins out for collection. All residents are expected to assist with bin collection duties.
Security
Please keep your room locked when you are out. It is advisable to lock your room when sleeping.
If you are to be away for more than a few hours please ensure that electricity is turned off at the
power point. Similarly, please do not leave front or rear doors to accommodation unlocked even if
other residents may be in their rooms.
Selection of Residents
The RHAC accommodation is primarily for medicine and health students enrolled at The
University of Melbourne. There are insufficient places in our residences to accommodate all of
the students coming for health placements. Priority is given to Rural Health Academic Centre
students, including Advanced Medical Science students and those attending medical and allied
health placements through the Rural Clinical School (RCS) and University Department of Rural
Health (UDRH). Students from other University of Melbourne Clinical Schools and health students
enrolled with other universities are accommodated where possible.
Smoking
Smoking is not allowed in any of the residences or the RHAC building or within six metres of an
entrance or air conditioning register.
Women’s Childrens Adolescent Health Rotations - Melbourne
The Rural Health Academic Centre does not organise accommodation for students in Melbourne
whilst completing teaching blocks at metropolitan hospitals. RHAC will reimburse accommodation
up to $75.00 per student per night via a Student Payment Request Form. A tax invoice and
receipts must be submitted, and payment authorised by the Undergraduate Programs Manager.
Sports Facilities and Student Activities
Student discounts are available at a range of facilities. Please contact the Student Support Officer
or your local RHAC Reception for current details.
Storage
Lockable food storage cupboards are available in each University managed residence.
A - Z Guide to
Student Accommodation
46
Storage – Semester Breaks and Summer Holidays
At some locations limited storage is available to continuing students and can be arranged by
contacting the RHAC Reception at each site. The maximum amount of storage per student is two
plastic storage tubs which are provided by the RHAC.
The following applies to items stored:
• Storage items must be moved to the allocated storerooms no later than 24 hours prior to your
departure
• Storage items must be collected by the Pick Up Date listed and prior to the commencement of
the Semester
• The contents stored must not include items of plant or food matter; be combustible or
explosive
• Fragile or valuable items should not be stored
• The RHAC accepts no responsibility for loss or damage. The University of Melbourne’s
insurance program does not cover personal effects belonging to students.
• Unreturned storage boxes will incur a charge of $20.00 per box.

Furthermore, University staff will not be available to move storage tubs or other items required
to be stored – this is the student’s responsibility.
Student Support Officer
A Student Support Officer is available for all students and is based in Shepparton - phone: (03)
5823 4504. The Student Support Officer can help provide access to wellbeing services, financial
advice and support and local community services and activities.
Telephone
Telephones are available in each residence. The cost of a local call is $0.40 and STD calls are
at an approximate rate of $1.00 per minute. Students will be invoiced for their telephone usage
monthly or on checkout for short term students. Payphones are located in the foyer of the Rural
Health Academic Centre Shepparton office as well as at 42 Kilpatrick Avenue, Shepparton. The
Phone in the foyer at Dunvegan, Ballarat is for internal UoM use only.
Residence Location Contact Phone Numbers
Ballarat - Midlands Ground Floor Ph: (03) 5331 5654
Level 1 Ph: (03) 5331 5877
Ballarat - Drummond Street Living Room Ph: (03) 5338 7088
Benalla - Samaria Road
No Phone
Benalla - Wattletree Grove Kitchen Ph: (03) 5762 1425
Echuca - Haverfield Street
TBA
Mansfield - New Street Kitchen Ph: (03) 5779 1279
Shepparton - Kilpatrick Avenue Dining Room Ph: (03) 5822 4306
Timetables and Notices
All timetables and important notices to Students will be accessed via LMS, CATS and RHAC
noticeboards as appropriate.
Unlawful Substances/Articles
Residents are subject to State laws and breaches may result in Police action. The RHAC will not
condone illegal activity of any kind and will refer allegations to the Police.
Vacations
Students who pay the full semester fee have access to their rooms for the semester including
the examination period. Between semesters, continuing students have two options:
• Remain living in residences at a charge of $80.00 per week. (Only available subject to room
availability)
• Vacate your room, removing all personal belongings and food items.
During the vacation periods room inspections and repairs, maintenance and thorough cleaning
will be undertaken at all sites. Short-term students may only remain in residence whilst on
placement.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A - Z Guide to
Student Accommodation
47

Visitors and Overnight Guests
A student may have a guest stay in their room for a night or two in the host’s room if this is agreeable
to the other unit residents. The student must negotiate this with the other residents. In the event that
the majority of residents are unhappy having the guest stay, the guest will not be permitted to stay.
Guests are not permitted to stay in vacant rooms in the student accommodation. Guests must adhere
to all rules applicable to Rural Health Academic Centre accommodation residents and guests are the
responsibility of the inviting student.
Guests must complete the safety induction that is applicable to all residents using the Rural Health
Academic Centre accommodation. This induction must be completed for the guest by a Residential
Student Advisor. It is the responsibility of the inviting student to arrange this with the Residential
Student Advisor. Keys are not to be given to visitors and Residential Student Advisors are prohibited
from opening rooms for guests/visitors. Guests are not permitted in RHAC or hospital buildings. Under
no circumstances are guests permitted to attend classes. Under no circumstances are guests permitted
to use University computers or access the intranet.
RHAC POLICIES AND GUIDELINES
RHAC Policy and
Guidelines
University Statutes and Regulations
All University of Melbourne students are bound by the University of Melbourne Statutes and Regulations,
which can be found on the University’s Web page at the following address: http://www.unimelb.edu.au/
ExecServ/calendar/. Printed copies of University Statutes and Regulations are available by contacting
the RHAC Reception, or by consulting your University of Melbourne student diary. You are especially
asked to note Statute 13.1 Student Discipline, which can be viewed at the following web address:
http://www.unimelb.edu.au/ExecServ/Statutes/s131.htm.
The statute refers to academic misconduct, breach of discipline or good order, appeals and penalties.
University Statutes and Regulations apply to students’ behaviour in residences whether manged directly
by the University or by its health service partners.
Harassment, Bullying, Aggressive Behaviour
In order to protect the interests, health and safety of all students, staff and visitors, harassment,
bullying or aggressive behaviour will be subject to disciplinary action.
48

• Sexual Harassment
The University policy is that all students, residents, visitors and employees should enjoy an
environment free from all forms of discrimination, including sexual harassment.
“Sexual Harassment” is a general term covering unwelcome sexual behaviour. This could include a
demand for sexual activity (subtle or explicit) or offer of sexual favours, unwanted and deliberate
physical contact, unwelcome sexual jokes, innuendos or comments of a sexual nature. It could also
be the display of offensive language, pictures or publications on whiteboards or notice boards, the use
of offensive language in the accommodation, classroom or workplace.
Further information regarding sexual harassment is available from the following web address:
http://www.hr.unimelb.edu.au/e/SH/eo_sh0_proc.html. A list of Sexual Harassment Advisors at each
School can be found at the following address: http://www.hr.unimelb.edu.au/e/eo_advice.html#ilfr.
All requests for assistance will be handled in the strictest confidence.
• Bullying
The University is committed to creating and maintaining residences and workplaces that uphold the
principles of fairness and the pursuit of excellence. There is no place for bullying at the University,
where safe and respectful living, work and study environments are a priority. Bullying is unwelcome
and unreasonable behaviour that is persistent. It creates a hostile, uncomfortable or offensive
atmosphere for those who are target/s of the bullying. If you are concerned about bullying, you
should report the behaviour to your Academic Co-ordinator (refer page 16-18).
As with sexual harassment, all requests for assistance will be handled in the strictest confidence.
RHAC Policy and
Guidelines
49
49

Disciplinary Policy
Terms and Conditions Controlling the Conduct of Students in
Residence
The Resources Manager, RHAC is responsible for administering the
terms, conditions and agreements for Rural Health Academic Centre
residences. Each resident shall sign a Residency Agreement Form to
accept the terms and conditions of using RHAC accommodation before
taking up residency.
The Accommodation Handbook is provided to all students on entering
Rural Health Academic Centre residences and contains the rules and
regulations by which residents are bound.
Disciplinary Policy
50
Minor Offences
The following behaviour will be regarded as a minor offence and may
result in one or more of counselling, warning, fine and compensation
as appropriate:
• Unacceptable level of noise
• Lack of reasonable cleaning or care of equipment or facilities
• Minor damage to property and equipment
• Minor disturbances
• Inappropriate behaviour causing inconvenience, annoyance, hurt or
embarrassment to other residents or staff
• Careless attention to the safety and security of other residents
• Non-declaration of overnight guests
• Excessive consumption of alcohol
• Smoking in non-designated areas
Major Offences
• Wilful damage to property and equipment
• Interference with another student’s room
• Raids
• The possession of firearms or weapons
• Assault on any person on the premises
• Theft of food, equipment, money or clothing in residence
• The storing, growing, selling or taking of illegal substances
• Wilful misuse of fire or safety equipment
• Creation of a major disturbance in the residence
• Physical, emotional or sexual harassment of residents or staff
• Major breaches of security and safety of the residence and its
members
• An accumulation of 3 or more formal warnings
Procedure for Major Offences
In all cases, the Resources Manager may choose to suspend the
resident while the case is considered. If criminal activity is alleged the
Resources Manager will not undertake any further enquiries but will
refer the matter immediately and directly to the police for investigation
and action. Persons found guilty of a criminal offence will be evicted
from the residences. In cases that are not referred to the police, the
Resources Manager will invite the alleged offender to respond to the
allegation in writing within a specified period of not more than five
working days. A meeting may subsequently be convened.
Rural Health
Academic
Centre
disciplinary
policies must be
adhered to.

If the offence is proven, the Resources Manager may suspend or evict the offender, impose a fine
or probation period and/or refer the offender to a counsellor or specialist area of the University. The
resident may choose to discuss his/her position with the Resources Manager at any time during this
procedure.
Appeals
A resident disciplined by the Resources Manager may appeal to a Disciplinary Appeals Committee
comprising the Manager, RHAC and one other member of the academic staff appointed by the Chair
of the RHAC. Appeals must be in writing and submitted within five working days of the Resources
Manager’s decision.
Internet Usage: Privileges and responsibilities of users is reproduced below for student
information.
Internet access is provided for study purposes only.
Privileges and Responsibilities of Users:
1. Facilities may only be used for authorised purposes.
2. No user may engage in any act or practice, or omit to do any act or practice, which constitutes a
misuse of any of the facilities.
3. Any use of facilities which incurs a charge from a provider must be approved by the provider, and
if applicable, also by the organisational unit which will be paying the charge.
4. Any user who becomes aware that facilities are being used by any person to infringe the
intellectual property rights of another person, or that the effect of any use of any facilities is to
infringe such rights, must notify the University copyright officer forthwith.
Schedule 1 of the Policy, “Misuse”, is provided below for your information.
For the purposes of regulation 8.3.R2 ‘misuse’ includes, but is not limited to:
a. use for any purpose other than an authorised purpose;
b. use that causes or contributes to a breach of any provision of a law, statute, regulation, subordinate
instrument or code of practice or conduct applying to the University or to which users are subject;
c. use that contravenes a University statute, regulation, rule, policy or procedure;
d. creating, transmitting, storing, downloading or possessing illegal material;
e. the deliberate or reckless creation, transmission, storage, downloading, or display of any offensive or
menacing images, data, or other material, or any data capable of being resolved into such
images or material, except in the case of the appropriate use of facilities for properly
supervised University work or study purposes;
f. use which constitutes an infringement of any intellectual property rights of another person;
g. communications which would be actionable under the law of defamation;
h. communications which misrepresent a personal view as the view of the University;
i. deliberate or reckless undertaking of activities resulting in any of the following-
i. the imposition of an unreasonable burden on the central facilities or a local facility;
ii.
iii.
iv.
corruption of or disruption to data on the central facilities or a local facility, or to the data
of another person;
disruption to other users; or
introduction or transmission of a virus into the facilities.
j. circumventing user authentication or access control measures, security or restrictions upon the use
of any facilities or account, including the unauthorised distribution or use of tools for compromising
security, including but not limited to password guessing programs, cracking tools, packet sniffers or
network probing tools;
k. gambling on-line, other than participation in approved football-tipping and like competitions, where
the primary purpose is social rather than financial;
51
Disciplinary Policy
51

l. use of any facilities for sending junk mail or unsolicited bulk messages without University approval,
spam, for-profit messages, or chain, hoax or scam letters or messages;
m. use of any facilities for the purposes of any private business whether for-profit or not, or for any
business purpose other than University business, without prior approval from the vice-chancellor;
n. use of any facilities to publish a journal or any other publication, including an online publication
such as an e-zine or website or blog journal, except where the journal or publication is of a kind
authorised by any guidelines published by the vice-principal (information) under section 10;
o. subscribing to list servers, mailing lists and other like services for purposes other than University
work or study or limited personal use;
p. participation in on-line conferences, chat rooms, discussion groups or other like services for purposes
other than University work or study or limited personal use;
q. unauthorised accessing of information, including but not limited to unauthorised access to servers,
hard drives, email accounts or files;
r. unauthorised reserving of, or exclusion of others from using, any facilities;
s. breaching the University’s Privacy Policy;
t. performing an act which will interfere with the normal operation of any facilities;
u. unauthorised use of the University crest;
v. representing that a message or material comes from another person without that person’s
authorisation;
w. knowingly running, installing or distributing on any facilities a program intended to damage or to
place excessive load on any facilities, including without limitation programs in the nature of computer
viruses, trojan horses and worms;
x. failure to comply with the conditions of use imposed by an external provider when that provider’s
facilities or services are used in conjunction with any facilities;
y. providing a password or other means of authentication for any facilities to another person without
prior written approval from the relevant provider, or failing to take reasonable care to protect a
password or other means of authentication for any facilities from being accessed or used by another
person;
z. failing to exercise reasonable care in the use, management and maintenance of facilities, including
but not limited to taking reasonable steps to ensure security and integrity of facilities, including
protection of equipment, systems and data from theft, unauthorised use or viruses;
Disciplinary Policy
(aa)
(bb)
(cc)
(dd)
(ee)
(ff)
failing to comply with any reasonable instruction given by or with the authority of the
University copyright officer to remove or disable access to material;
aiding, abetting, counselling or procuring a person to do any of the things referred to in
paragraphs (a) to (aa);
inducing or attempting to induce a person to do any of the things referred to in paragraphs
(a) to (aa);
being in any way, directly or indirectly, knowingly concerned in, or a party to, any of the
things referred to in paragraphs (a) to (aa);
conspiring with others to do any of the things referred to in paragraphs (a) to (aa); and
attempting to do any of the things referred to in paragraphs (a) to (aa).
52

EHS INCIDENT REPORTING & INVESTIGATION
Introduction
The University strives to ensure the health and safety of its staff, students, contractors and visitors,
and to reduce its environmental impact, as far as is reasonably practicable. All Environment, Health
& Safety (EHS) incidents that occur in the course of University business including in its residences
must be reported. This is crucial to assist the University to understand, investigate and manage risks
to its people, property and environment. Some potentially high consequence EHS incidents
require immediate notification by the EHS Unit to regulators such as WorkSafe Victoria.
Serious consequences may apply if this requirement is not met.
EHS incidents include:
• Injuries or illnesses
• Incidents or near misses
• Property loss or damage
• Environmental damage
Key Regulatory Requirements
The Occupational Health and Safety Act 2004 (Vic) requires employers to, so far as reasonably
practicable, to provide a safe workplace. The Accident Compensation Act 1985 (Vic) requires
employees to report work-related injuries and illnesses to an employer, and for the employer to
maintain a register of injuries.
Incident Reporting
Staff, students, contractors and visitors are required to report any EHS incident and/or hazard
to their local supervisor or the manager of the work area as soon as reasonably practicable. The
incident should be reported:
• Via Themis EHS Incident Reporting, for those who have access to Themis; or
• On a hard-copy S3 Incident Report form.
High consequence incidents should be reported immediately, and other incidents should be reported
within 24 hours of becoming aware of the incident, injury or illness. For more information about high
consequence incidents, refer to Safety Bulletin 01-07: Serious Injury and Incident Notification.
Responding to an EHS incident if a person(s) is injured:
1. Protect your health and safety;
2. Protect the health and safety of others;
3. Provide aid to any injured persons involved in the incident (if necessary);
4. Call for first aider (if necessary);
5. Call emergency services (if necessary);
6. Call campus security to coordinate access for emergency services on campus (if necessary);
7. Take essential action to make the site safe or to prevent a further incident (if applicable).
EHS incident Reporting
& Investigation
Responding to an EHS incident if no-one is injured or after injured person(5. s) have
been assisted:
1. Isolate the incident site or take essential action to prevent a further incident;
2. Confirm if the incident requires immediate notification to WorkSafe (you can refer to
Safety Bulletin 01-07: Serious Injury and Incident Notification for guidance on the types of
incidents to which this applies);
3. If immediate notification is not required, restore site or commence repair work to make the
site permanently safe;
4. If immediate notification to a regulator may be required, contact EHS Unit staff through
Security on (03) 8344 6666.
53

Health and Safety Representative Involvement
An elected employee Health and Safety Representative for a
designated work group may inspect the workplace immediately
following an incident occurring, providing it is safe to do so.
Supervisor Responsibilities
Incident reports are normally received by the reporter’s supervisor.
The supervisor is required to acknowledge the incident report. If the
incident risk rating is medium, high or very high, then the supervisor
must ensure that a formal incident investigation is completed. This
would normally be undertaken by an incident investigation team.
• Incident Investigation Teams - Requirements and
Responsibilities
The Incident Investigation Team may include the following
participants:
• Local supervisor or manager (Team Leader)
• Persons involved in the incident and witnesses
• Health and Safety Representative (if reasonably
practicable)
• EHS Adviser or local EHS Coordinator.
EHS Incident Reporting
& Investigation
54
The supervisor normally acts as the Team Leader. At least one
team member should be trained in University of Melbourne
Incident Investigation methodology. The incident investigation
team establishes the facts of circumstances leading up to the
incident, during the incident and after the incident, by gathering and
considering information including the effectiveness of the existing
risk assessments and risk controls. More detailed advice on what
to investigate is available in EHS Manual 14.1.4.4. New. Incident
Investigation. The Incident Investigation team must recommend
corrective actions to eliminate or reduce the risk of reoccurrence of
a similar incident so far as is reasonably practicable. The Incident
Investigation Team Leader must provide a copy of the completed
incident investigation report to the local EHS Committee and the
EHS Adviser or Manager for the Faculty (Budget Division).
The supervisor is responsible for ensuring that appropriate
corrective actions are implemented or that the recommended
corrective actions are escalated to a person responsible for
implementation. The supervisor is required to ensure that when
corrective actions are being implemented, the local personnel
affected are consulted about the corrective actions. The supervisor
is required to monitor progress of implementation of corrective
actions and record when implementation of corrective actions is
finalised.
EHS Committee Responsibilities
The Faculty/Division EHS Committee (or if applicable, the Local
EHS Committee) is required to review incident investigation
reports submitted by Incident Investigation Team Leaders. The
EHS Committee is required to nominate a person (usually the EHS
Coordinator) to review and report back to the committee on the
effectiveness of the implemented control measures.

Documents and Help
EHS incident report and investigation forms, as well as help with Themis EHS Incident Reporting,
are available from: http://www.pb.unimelb.edu.au/ehs/ehs/incidentreporting.
Template Terms of Reference for Faculty/Division EHS Committees are available from:
http://www.unimelb.edu.au/ehsm-new/B.html#B.7.
Template Terms of Reference for Local EHS Committees are available from:
http://www.unimelb.edu.au/ehsm-new/B.html#B.8.
The University’s formal procedure for Incident Reporting and Investigation is available from:
http://www.unimelb.edu.au/ehsm-new/14.html#14.1.
Please contact your EHS Adviser or Manager for further advice.
Environment, Health and Safety Unit Further Information and Advice:
T: +61 3 8344 3050 http://www.pb.unimelb.edu.au/ehs
F: +61 3 8344 3057 Contact your EHS Advisor in the EHS Unit:
E: ehs-info@unimelb.edu.au http://www.pb.unimelb.edu.au/ehs/ehs/
W: www.pb.unimelb.edu.au/ehs/ general/contact.php3.
EHS Incident Reporting
& Investigation
55