(P) 035/11/2009 - Civil Service Club

:club updates
sports:
Satisfaction Survey
INTRODUCTION
The Club conducted a survey in June to understand the level of satisfaction members have with CSC’s facilities and
services, as well as to garner constructive feedback to further improve members’ experience in the Club.
METHODOLOGY
The survey set out to achieve the following objectives:
• Measure satisfaction level in terms of service, facilities and activities
• Assess the awareness of the changes in the different clubhouses
• Evaluate the effectiveness of present communication channels
• Identify new needs and how these can be met
The Club appointed interviewers from Research Plus, to conduct face-to-face interviews at CSC’s three clubhouses
over several weekdays and weekends. In addition to the face-to-face interviews, telephone interviews were also
conducted to reach the club’s inactive members, i.e. members who seldom use the club’s facilities and amenities.
In the surveys, members rated their overall satisfaction with their CSC experience, as well as how the Club
performed on the three specific aspects of Recreational Facilities, Service Standard of Staff and Social Activities.
RESEARCH FINDINGS
MHA Sinks The Winning Shot
IT was day of triumph
for the Ministry
of Home Affairs
(MHA) in this year’s
Public Service Pool
Competition, held at
Snooker Zone in Toa
Payoh on Tuesday
29 June 10. A total
of 252 participants
from 34 government agencies battled it out in the
competition. Team convenor Mr Andy Tan said that it
was “a particularly sweet victory, as last year was our
first time taking part, and we only managed to make it
to the quarter-finals.” The team all trained at the MHA
Clubhouse individually as their working hours clashed,
but nevertheless Mr Tan was quite pleased with the
result, and credited the team for their determination.
Pool champion team from MHA
MHA Come Up Tops in Squash
FOR the eighth consecutive year,
the Ministry of Home Affairs
(MHA) were crowned champions
in the Public Service Squash
Tournament, held at Club HDB on
Monday, 19 July 10. The event was
attended by 93 participants from
10 government agencies. This
year it was a close fight with the
Ministry of Education and Ministry Squash champion team from MHA
of Defence in the semi-finals, but
MHA fought hard and emerged as the winners.
Team convenor Mr Chang Kam Hong said that he was “very
proud of the team” and credited the hard work of all the players
for their impressive victory. In addition to the intensive training
they had as a team for a month before the competition, the MHA
team also engaged two experienced squash coaches to beef up
their players.
Results
Champion
1st Runner-Up
2nd Runner-Up
3rd Runner-Up
: Ministry of Home Affairs
: Singapore Power Ltd
: Ministry of Education
: Ministry of Defence
Results
Champion : Ministry of Home Affairs (2)
1st Runner-up : Ministry of Home Affairs (1)
2nd Runner-up : Ministry of Education
3rd Runner-up : Ministry of Defence
INTEREST GROUPS
CSC Changi Runners
The CSC Changi Runners organize regular runs on every 1 st and 3 rd Saturday mornings starting at 8am at the Club CSC @ Changi, 2 Netheravon
Road (opposite Changi Village Hotel). CSC members and Public Officers are invited to join the interest club for the runs (5km or 10km) along the
scenic Changi coastal roads. Light breakfast is provided after the runs. CSC members can also stay behind for more exercises in the renovated
gym or use the swimming pool. Besides running, the group also organises talks and workshops to educate members on sports matters.
We were pleased to receive a positive rating within the good range, with a 5.57 rating out of a 7-points scale for
members’ overall satisfaction. In particular, Bukit Batok Clubhouse was rated marginally better than other clubhouses for
most aspects except its Social Activities.
Members felt that Tessensohn Clubhouse performed well in both their facilities and activities, while both Bukit
Batok and Changi Clubhouse were rated well for their Swimming Pool.
In terms of CSC Social Activities, a satisfaction rating of 5.44 was achieved, with activities related to
Travel and Cookery receiving the highest levels of participation.
Through the survey, we understand that members would like to see an upgrading of the swimming
pool and an improvement in the cleanliness of the toilets in Tessensohn. Members also indicated their
interest to have more gatherings, visits and trips organized by the Club in the near future. These
are all areas that the Club is already looking into, as part of our efforts to enhance members’ overall
experience at CSC.
We would like to take this opportunity to thank all members who have participated in the survey for
their valuable feedback and constructive comments. The results from the survey have been encouraging
and will propel us to strive harder to improve our offerings from current standards.
CSC Cycling Kakis
Changi Village is popular amongst cyclists because of its rustic charm, wide selection of hawker delights and the scenic rides along Changi
Coast Road, Pulau Ubin and the park connectors. The CSC Cycling Kakis come together regularly on the 2nd and 4th Saturdays of every
month for cycling sessions. The group organises regular cycling outings on local roads as well as to neighboring countries. Be a part of this
fast growing craze and join the CSC Cycling Kakis today!
If interested, please email your particulars to Ms Tan Chor Hoon (email: tan_chor_hoon@csc.gov.sg, DID: 63915608) or
Eugene Loy (email: eugene_loy@csc.gov.sg, DID: 63915619).
I am interested to join the *CSC Changi Runners/CSC Cycling Kakis.
Name : _____________________________________________ NRIC____________________
Address :_________________________________________________________________________
Mobile Phone No. : __________________
Email : ____________________________________
Member of CSC: *Yes/No Are you Public Officer: *Yes/No
* delete as appropriate
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