4 a closer look at saperion ecm contract records - Saperion AG

SAPERION ECM CONTRACT
RECORDS
Electronic management of contract documents

Executive Summary
EXECUTIVE SUMMARY
The challenge
Contracts are essential to modern business. They define virtually everything we do,
whether insurance, leasing, rent, communications, maintenance and service, or licenses.
In most cases, two parties use contracts to define what shall be regulated
and how as well as what amounts will be paid by whom. Contracts even define
when and how the contract itself will become invalid. With that, we have already
mentioned two important contract terms that must be kept in mind. In any case,
contract terms must be observed by a variety of employees, particularly when a relationship
involves secondary agreements or penalties that are applied when specific
terms are not upheld.
Various people in many different departments may close contracts. In many cases,
these contracts are retained in paper form in multiple locations. When other people
require knowledge of the contracts, copies are created and distributed. To
make things more complicated, contracts have a lifecycle and are subject to
change. The updated versions must then be redistributed.
You can see already that things can get very complicated very quickly. If termination
deadlines for building leases or software services are missed, the company
may be forced to continue paying the charges. If the wrong version of a contract is
referenced or if important information is missing, managers may make incorrect
decisions and incur contractual penalties. However, even the process of initiating a
contract may generate documents that could be relevant in a future legal dispute.
For this reason, any associated documents should be archived with the contract
from the very beginning.
The importance of having the right solution
Having a reliable contract management system enables optimized collaboration
with customers and partners from both legal and strategic perspectives, allowing
the firm to avoid unnecessary risks. This white paper describes how employees of
your organization can use SAPERION ECM Contract Records to handle these tasks
efficiently.
Your employees depend on rapid and straightforward access to contracts, correspondence,
proposals, decision documentation, secondary agreements, notes,
e-mails, and more as allowed by their access rights. The key to achieving this is to
consistently optimize document handling processes from the moment a document
is created and throughout its entire lifecycle. What's more, these processes must
work irrespective of location, time, and data format.
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Executive Summary
SAPERION ECM Contract Records provides time- and location-independent access
to the tools needed to launch a uniform, global information system for all types of
contracts. This makes SAPERION a highly effective way to support corporate contract
management.
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Table of content
TABLE OF CONTENT
1 Introduction to Contract Records 4
2 Overview of benefits 7
3 Requirements 9
3.1 General requirements 9
3.2 Requirements for regulatory compliance 11
4 A closer look at SAPERION ECM Contract Records 13
5 Putting Contract Records into context 19
6 Summary 21
3

Introduction to Contract Records
1 INTRODUCTION TO CONTRACT RECORDS
It is not uncommon for companies to hold important information about contracts,
contract terms, and agreements in both paper-based and electronic form. These
same companies must make an early effort to minimize the costs associated with
managing and finding critical information, especially when dealing with complex
agreements that often pass through multiple phases of revision.
For your employees to focus on truly important matters and make the best use of
resources, they must have the ability to easily access contracts, correspondence,
proposals, decision documentation, secondary agreements, notes, e-mails, and
even more. The key to achieving this is to consistently optimize document handling
processes from the moment a document is created and throughout its entire lifecycle.
What's more, these processes must work irrespective of location, time, and
data format.
SAPERION ECM Contract Records provides technical support during all phases of
the contract lifecycle, so you can concentrate fully on organizational tasks related
to contract management:
Planning contracts: Good contracts require careful planning. Planning involves
not only ascertainment of objectives, but also assessment of contract risks,
compilation of important information about the counterparty, the legal environment,
and the object of the contract.
Structuring contracts: Optimized contracts must be more than just clear and
complete. They must also be structured properly and concluded in the right
form.
Negotiating contracts: Successful contract negotiations require thorough preparation
of both content and organization.
Implementing contracts: Once contracts have been implemented and subsequently
concluded, the next step is to define workflows and approval processes.
Clear signatory and deputy rules are the most important components of the
implementation process.
Managing contracts: Each contract should be assigned to a "contract owner"
who is responsible for maintaining the best possible documentation of assigned
contracts. Specific tasks may include expanding, adapting, and amending the
contracts.
Archiving contracts: Contracts must be classified according to how long they
shall be retained, either in original or electronic format.
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Introduction to Contract Records
SAPERION ECM Contract Records provides all of the tools needed to launch a uniform,
global information system for all types of contracts. SAPERION ECM Contract
Records provides a comprehensive view of all contract-relevant information and is
accessible from virtually any location and any time of day or night. This makes
SAPERION a highly effective way to support corporate contract management.
The benefits are described briefly below:
Accelerated processes and the elimination of copies and paper-based files save
money.
Having online access to relevant contract information boosts your ability to retrieve
information.
Efficient research options and convenient editing functions save additional
time.
Protection from unauthorized access to confidential information.
Revision-proof archiving of contract documents and related correspondence increases
security
Managing all contract-relevant information
SAPERION ECM Contract Records lets you initiate contracts from directly within Microsoft
Office and forward them electronically. Once the record it created, adding
information like correspondence, decision documentation, verbal and secondary
agreements, notes, or e-mails is very convenient. As a result, the electronic record
provides a complete picture of the situation. Your company will also eliminate the
inconvenience of document copies and paper filing.
The right information right now
Contract-related information is retrieved through intuitive research forms. Information
may be accessed by searching through indexed data, full-text searches, or
the well-organized records navigation tool. As a result, information is available immediately
on the screen and processing status can be determined at any time.
Easy-to-use processing functions for records and documents
Convenient processing functions such as follow-ups, escalations, template-based
document generation, completeness checks, favorites, bookmarks, and forwarding
in workflows give you everything you need for rapid and efficient management of
contract records.
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Introduction to Contract Records
Traceability of decision-making processes
Every change and step in the process is logged in detail. This makes it easy to quickly
track the lifecycle and status of an agreement. As a result, there are fewer unnecessary
questions and internal communication is improved.
Revision-proof archiving
Fulfillment of compliance requirements for handling contract-relevant information
is automatically supported, whether your first priority is revision-proof archiving,
protection of sensitive data from unauthorized access, compliance with retention
policies, or controlled destruction of data at the end of the lifecycle.
Improved contract controlling
SAPERION ECM Contract Records optimizes contract controlling. By maintaining a
complete overview of the processes, content, and – especially – deadlines associated
with your contracts, you can avoid automatic obligations. Evaluations help
keep things organized as well as detect contracts that require review, such as mobile
phone contracts for employees who have left the company.
Contract records vs. contract management
A contact management system is a comprehensive solution for managing contracts.
These systems primarily handle structured data. In contrast, SAPERION ECM Contract
Records focuses on managing contract documents.
In addition to managing structured data and providing extensive, graphical evaluation,
contract management solutions usually include checklists for various types of
contracts. These features provide support during the generation process in order to
keep quality high. Furthermore, ready-to-use contract templates for various industries
are provided. Finally, a management solution commonly contains a viewer
with functions for visually comparing versions of a contract, making it easy for parties
to the contract to visualize changes.
Evaluations, checklists, templates, and version-comparison functions are not part
of the SAPERION solution, but can be provided on a case-by-case basis upon request.
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Overview of benefits
2 OVERVIEW OF BENEFITS
According to literary great Friedrich Schiller, "It is only by show of advantage that
the world is governed. In this spirit, let's take a look at the advantages of launching
electronic contract records.
Reduce storage costs
In most cases, this is the primary way that electronic records reduce expenses. As
with all records applications, the elimination of physical materials and expenses for
renting storage space are the most obvious benefits of electronic contract records.
Organizations that make the effort to protect their records from loss will also save
additional expenses for backup copies. Electronic solutions can be designed for redundancy
so all documents are retained at two different locations and any changes
are automatically mirrored to the other location. 1
Shorter access times
Electronic contract records cut down on expenses incurred when searching for
documents. Index-based, full-text searching accelerates access and eliminates the
need to physically walk to a filing cabinet.
Continuous accessibility
Obviously, contract records that contain sensitive information should never simply
lie around for everyone to see, but sometimes several people require access to the
same file. In these situations, electronic records eliminate the hassle of chasing
down physical files, since electronic records permit simultaneous access by several
people. This is particularly valuable when team members work at several different
subsidiaries. Quite simply, unavailability or even loss of important information is a
thing of the past.
No more copies
Sometimes it is necessary to generate partial copies of a record, such as when preparing
for off-site meetings. ECM eliminates this hassle as well.
1 It is important to note that contract documents are characterized as official records. As a
result, it is essential to perform a risk analysis before destroying originals. When in doubt,
it is better to forgo destruction of any documents that may be required in court in their
original form. Accompanying documents, on the other hand, can normally be destroyed.
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Overview of benefits
Nothing falls through the cracks
Follow-up notifications help prevent important tasks from falling through the
cracks. When things get done on time, employees and managers alike are less likely
to become frustrated. The Favorites function ensures that recently accessed records
can be quickly retrieved. Analysis functions identify missing documents that
must still be acquired.
Optimized data protection
Having the ability to assign roles and deputies with differentiated access rights prevents
violation of data protection and privacy regulations. Logging provides traceability
of who accessed certain data and when.
Templates and versions
"Is this the right version?" ECM eliminates this uncertainty because it permits access
to only the most recent version. As a result, unnecessary expenses for correcting
mistakes are avoided. Using the most recent version is particularly important
when managing document templates, for example.
Compliance with retention directives
Retention guidelines ensure that specific types of documents will not be inadvertently
destroyed, ensuring their availability in the event of a legal dispute. On
the other hand, regulations sometimes require prompt destruction of other types
of documents. Enterprise Content Management is also capable of handling this
with little effort.
8

Requirements
3 REQUIREMENTS
The following section describes several important requirements for effective management
of contract records. In addition to these fundamentals, there are a number
of other useful functions that can support contract managers in their daily
work. However, we will not discuss these here because they fall outside the
framework of this white paper.
3.1 General requirements
The following requirements facilitate general contract management.
Records functions: Filing plan and graphical file folders
A preconfigured filing plan ensures that the same filing structure is used every time
a new record is created. This helps ensure that documents can always be found in
the expected location. Users retrieve records by navigating through file folders, using
a content-based full text search, or an advanced search function that utilizes
the existing index fields. The record's cover sheet contains pertinent information
shared by all of the documents in the record. Favorites and bookmarks help the user
quickly find records and documents that are currently being processed.
Capturing new documents
Documents received in the regular mail are scanned and captured as an electronic
image. During filing into the appropriate record, documents are enriched with additional
attributes that will subsequently enable search-based retrieval. At the same
time, users who are granted access to the document are identified.
Granular access protection
Unlike paper-based records, electronic records allow you to establish differentiated
access authorizations. For example, paper-based records require physical removal
of sensitive data before viewing by unauthorized persons, but electronic records
enable the legal officer to simply remove read rights for the affected documents to
prevent them from being displayed at all.
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Requirements
Template administration
Document templates accelerate generation of new documents, such as reply letters
or form letters. The form letter function makes it incredibly easy to inform a
select group of people about recent changes or amendments to a contract, for example.
Process support, tasks, and escalations
When tasks must be completed by a particular deadline, the task itself can be associated
with the relevant document. Reminders help ensure that important tasks
like yearly reviews, contract cancellations, or contract adaptations are completed in
a timely manner.
Administrators can use the process designer to graphically model and create templates.
This is useful for common processes like generation and approval of a contract
or the previously mentioned review and change process. The legal officer can
also initiate ad hoc processes in the form of circulation lists.
Once a process has started, she can determine the current status of a business case
at any time simply by checking the workflow inbox. This provides a high level of
transparency, since it is always possible to review the history and see how far a
process has gone and the path it has taken.
Reporting and completeness analysis
It is often useful to generate statistics for specific records. A simple example of this
would be a report that calculates total contract fees and categorizes them according
to criteria like "building", "vehicles", or "printer" for each office or department.
Generating a report is as simple as selecting the desired Excel template and
pressing a button to fill it with data.
Visual depiction of gaps in a record show the user whether a record is complete,
i.e. whether it contains at least all of the mandatory documents. Additionally, an
analysis function is available for seeking out the missing documents, enabling the
legal officer to take active steps to fill the gaps.
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Requirements
3.2 Requirements for regulatory compliance
Of course, purely technical issues are not the only requirements for ensuring productive
use of an electronic contract records solution.
Contracts may contain confidential information. So naturally having ways to protect
sensitive information is essential. These range from revision- and falsification-proof
archiving of documents, to the fundamental requirement that only truly authorized
persons may access contract documents, to destruction of data in accordance with
legal requirements.
The following sections explore these aspects in greater detail, particularly in terms
of legal foundations.
SAPERION ECM Contract Records
facilitates regulatory compliance
Proper storage
Since the solution is based on SAPERION ECM, the overall solution complies with
pertinent accounting regulations. Of course, this depends on configuration of relevant
processes and description of those processes in the process documentation.
With these conditions in place, there is no reason not to destroy paper copies of
documents that accompany the contract. Signed contracts themselves, though,
should probably be retained in paper form, depending on the results of a risk analysis.
Protection from unauthorized access
SAPERION ECM Contract Records includes differentiated access management features
to protect against unauthorized viewing of records. This results in significantly
higher security than is possible with paper-based depositories.
One person at the company, the system administrator, has global rights to access
all of the data. Generally speaking, the system administrator should be a highly
trusted person at the company and his or her employment contract should contain
relevant clauses that regulate this role. The administrator controls access by determining
which users or groups of users are included in access lists.
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Requirements
Then, when a legal officer archives a document, he or she simply chooses the suitable
access list for that document. A variety of rights can be granted to several different
people in a single access list. For example, the responsible officer may have
read only access to all documents plus the ability to write to the associated meta
data. Team members who are responsible for completing certain tasks, such as
maintaining devices or completing projects, may have read-only access to all data
so they are always in the loop about the company's contractual rights and obligations.
If the legal officer handling a record changes positions, the system administrator
must only adjust the affected access list, giving the new officer exclusive access to
the relevant records.
A company is in negotiations with another company about a corporate takeover.
A contract document is titled, for example, "Takeover offer for Company
X". In a situation like this, it is not sufficient to prevent unauthorized persons
from opening the document. Instead, these unauthorized persons shall not be
able to detect that such a document even exists, even if they search for documents
with "Takeover" in their titles.
A representative example
Signature rules
Once contracts have been created, you can define who may sign which contracts
and which contracts require dual controls.
Compliance with retention periods – records management
Some data must be retained for specific periods of time. Electronic contract records
ensure that such data will be protected from deletion. This means that no one, not
even the system administrator, has the ability to prematurely delete data in violation
of the stored retention guidelines. Other documents must be deleted after a
certain length of time has elapsed. Electronic contracts records can automatically
remove such documents from the system at the appropriate time.
Audits
Electronic contract records can help your company prepare for audits by seamlessly
recording all of the activities related to your documents. As a result, you will be
able to prove who had access to the records and when, who modified meta data,
as well as who added or deleted documents. Even changes to access lists are recorded.
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A closer look at SAPERION ECM Contract Records
4 A CLOSER LOOK AT SAPERION ECM
CONTRACT RECORDS
This chapter introduces the most important functions in the Contract Records system.
We start by taking a look at the basic divisions of the user interface.
User interface
The user interface of SAPERION ECM Contract Records reflects the look and feel of
familiar Microsoft Office applications. The upper section of the interface contains a
menu ribbon with common functions.
A navigation bar on the left side of the interface makes it easy to navigate through
a wide variety of applications and file folders, similar to Windows Explorer.
Both the menu ribbon and the navigation area can be collapsed in order to make
the best use of space on smaller screens.
The remaining sections are used to display user dialogs. If multiple applications are
open (as shown below), they will be divided into individual tabs. Clicking on one of
the tabs brings that application to the front.
In the figure below, a records application for retrieving contract-specific documents
is open. The results of the search are displayed in a list of hits.
User interface with menu ribbon
and navigation and application
areas
The user can adjust the sizes of application dialogs to his individual requirements.
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A closer look at SAPERION ECM Contract Records
Finding and opening a record
At the most fundamental level, SAPERION ECM records solutions consist of two application
dialogs: 1) a view of the entire collection of records and 2) a view of a selected,
individual record.
The tabular view of all records (used to find and generate a list of records, including
the record cover sheet) displays existing meta data for the selected record.
Records search
Once a list of records has been generated, the user can refine the results in the
search window above the list.
Double-clicking on one of the listed records opens the application dialog for working
with these records.
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A closer look at SAPERION ECM Contract Records
The left-side navigation
area may contain more
than just the records application
(depends on department
association). For
example, users with special
responsibilities may be
able to manage contract
templates or access lists.
When tasks are pending
within business processes,
they are displayed in the
task folders.
Typical navigation
The records view
The application dialog for viewing or editing an individual record once again displays
the cover sheet at the left. The top right section contains a search function for
searching in specific fields or in the entire content via full text search. As documents
are found, they are displayed in the middle of the window.
The list's columns are individually adjustable in order to show the most important
context at a glance. Displaying a document is as simple as double-clicking on the
relevant line in the list.
Creating a New Record
A new contract record can be created by selecting a function from a context menu
in the navigation pane. The cover sheet dialog then opens to permit entry of the
record's meta data.
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A closer look at SAPERION ECM Contract Records
Records cover sheet dialog for
entering meta data for a new
record
The dialog for entering contract data is divided into five sub-dialogs that group logically
connected metadata with each other. The document itself is shown on the
right side of the screen. The figure above shows the first sub-dialog "General", in
which the internal contract number, any external contract number assigned by the
counterparty, and the contract description are entered. The other entry fields are
linked with lookup tables in which the relevant values are managed. Alternatively,
the values are retrieved from other previously existing tables.
The four additional dialogs record information about the "Counterparty"; closing
dates, deadlines, and any other "Dates" regulated in the contract; "Financial data"
like the contract value and payment terms; and "Miscellaneous" items such as
terms of liability. Of course, dialogs may be individually adapted and expanded.
When creating a new record, a preconfigured filing plan ensures filing structures
will be as uniform as possible throughout the organization.
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A closer look at SAPERION ECM Contract Records
Maintaining the filing plan
The filing plan used to create a record can be modified as needed. A standard filing
plan is included with the installation of SAPERION ECM Contract Records. Of
course, it can also be adapted to each company's specific requirements.
Granting access rights / signature rules
The administrator can use access lists to grant highly differentiated access rights to
a document. A preliminary configuration gives the responsible person a straightforward
way to grant or deny certain users access.
Signature rules are particularly important when managing contracts. For example,
it may be necessary to define which persons in specific departments may approve
contracts and which types of contracts require dual approvals.
Establishing these rules is an important step when launching contract records because
each company has unique requirements.
In most cases, it makes sense to implement approval workflows for contract generation
because approval reviews sometimes discover critical points that require revision
of the contract. SAPERION ECM can be optionally equipped with a graphical
editor for modeling more complex processes.
Capturing new documents
New documents may be scanned directly into the contract records. Similarly, files
from an existing file system may be transferred into the record. Users who create
documents in Microsoft Office applications have additional "Load from record" and
"Save in record" functions within the relevant Office application.
Documents may be enriched with index values immediately upon capturing. Doing
so helps ensure proper filing and subsequent retrieval with the search function.
Of course, sometimes manual capturing is inconvenient. In these cases, documents
captured by an external scanning service, for example, may be automatically imported
into the SAPERION ECM Contract Records system.
Working with the template manager
If the user decides spontaneously to generate a document within the context of the
open record, he or she can call up the template manager without leaving the record
itself. Once the user selects the desired template, the unfinished document is
loaded into the Office application and – if defined in the document template – filled
with index data from the record. From there, it is a simple matter to finalize the
document in Word (or another Office application), print the document, and then
archive it directly into the record.
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A closer look at SAPERION ECM Contract Records
Generating professional documents
SAPERION ECM Contract Records (like all SAPERION ECM solutions) can be expanded
with a component for generating document templates for outgoing mail. The
user accesses centrally-administered text blocks as a foundation for
creating these templates. The templates themselves are saved in the template
manager, ensuring that everyone throughout the company always uses the current
version of the template. The component is based on Microsoft Word and works
with SAPERION Office Integration.
Follow-ups
Once the document has been sent, the user can schedule a follow-up in order to
keep track of any replies. By checking a box in the subsequent dialog, an appointment
and/or a task can be set in Microsoft Outlook or Notes for the specified date
and time.
Evaluations
One of the most important requirements of a contract records solution is having
the ability to evaluate contracts in order to determine which ones shall be terminated
or modified. For example, it is not uncommon for a large organization to
overlook mobile telephone contracts and continue to make automated payments
even though the phones are no longer in service.
In SAPERION ECM Contract Records, these types of evaluations are conducted using
Excel templates. All types of Excel templates can be stored and later selected by
the responsible person. Up-to-date data are retrieved from the system, processed,
and displayed.
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Putting Contract Records into context
5 PUTTING CONTRACT RECORDS INTO
CONTEXT
While an introduction to electronic contract records may be useful and important,
contract records are only rarely implemented as an isolated and completely independent
solution.
Integration with ERP or CRM solutions
Employees at larger corporations, in particular, very often use solutions that support
management of sales- and tax-relevant data. These "Customer Relationship
Management" or "Enterprise Resource Management systems from providers like
SAP, Siebel, Microsoft, or DATEV serve as the lead application in such situations. In
these cases, electronic contract records act as a sort of electronic file folder from
which the lead system retrieves data as needed. Nevertheless, the contract records
can be used effectively without the lead system. An employee of the company who
wishes to view the file rarely needs access to the data stored in the CRM or ERP
system. It is usually adequate for him or her to have a look into the "file folder".
But how do new documents get into the record?
Creation of new contract documents or annexes must likewise proceed as seamlessly
as possible. Employees commonly create individual documents with Microsoft
Word. Ideally, existing data like address, contract number, and title will be
loaded directly into the Word template, thereby relieving the employee of this
task. Once the Word document is created, it can be archived directly into the relevant
record so that it is never without context. Put another way, there is never a
time when it is simply "lying around" on a virtual desktop. Even documents created
by third-party systems (such as invoices from SAP) can be automatically filed into
the proper location of the correct record (very important!) without additional user
interaction. In most cases, a unique identifier like an contract number is used to assign
documents to the proper record.
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Putting Contract Records into context
E-mail, et al
These days, electronic media are rapidly squeezing out old paper-based forms of
communication. So it is essential to integrate e-mails and their attachments into
electronic contract records. As with other types of documents, it is very important
to first avoid media breaks wherever possible, i.e. avoid the need to print e-mail attachments
and file them manually. Secondly, maximizing the security of private information
is absolutely essential.
SAPERION ECM Contract Records
meshes with all processes
Integration into the existing IT infrastructure
Although contract records can have elevated requirements for access protection, it
is not practical to operate the system completely detached from the existing IT infrastructure.
Employees in the various departments benefit when the electronic
records' authorization system is based upon the enterprise-wide user directory.
Then user accounts in the contract records system can be synced with a directory
service like Active Directory Service (ADS) from Microsoft. This has several benefits.
First of all, users have the convenience of logging in to the contract records with
their enterprise-wide credentials (single sign-on). Secondly, organizational information
like manager/subordinate relationships can be imported directly into the
contract records. If signature rules are captured in these directories, they too can
be adopted.
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Summary
6 SUMMARY
Switching to electronic records management can deliver significant value to any organization.
First, electronic records drastically reduce expenses for physical storage
space, which can be particularly high when documents must be retained in two different
locations for security purposes. Equally important are the shorter access
times, avoidance of copies, and the lower risk of loss.
Many useful functions like template management, reminders, and workflows make
daily tasks much easier and help ensure that no important matters fall through the
cracks. Ultimately, this gives the company more time for developing new business.
Access-control functions ensure that documents containing sensitive information
can be viewed only by those people with the proper authorization.
The items described above represent the baseline expectations for all employees
(not just those in the legal department) working at a modern corporation with an
effective contract management system.
In addition, electronic contract records must fulfill legal requirements related to
data protection and compliance in general.
In order to make the switch to electronic records management as easy as possible,
SAPERION ECM Contract Records places a high priority on user friendliness by respecting
common habits and thought processes associated with the handling of
paper-based records. This approach applies not only to the handling of records
themselves, but also to integration of electronic records into the existing ERP and
CRM solutions.
Last but not least: Switching to electronic contract records makes a contribution to
environmental protection by reducing the consumption of paper. This can be taken
even farther by converting entirely to electronic mail and avoiding the use of paper
printouts when communicating with contract partners.
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SAPERION is a manufacturer of Enterprise Content
Management and Business Process Management
software.
Or put another way: we produce software that can help you save money by digitizing
and ultimately accelerating your paper-based processes. At the same time, our products
ensure that your documents will be archived over the long term in a legally
compliant way.
Sound interesting?
Additional information is available on our website http://www.saperion.com
Compliance simply managed – the movie
http://www.saperion.com/simply-managed
Additional information about contract records
http://www.saperion.com/solutions/contract-records/
Contact
SAPERION (Switzerland) AG Tel.: +49 30 600 61-0
in der Luberzen 19
Mail: international@saperion.com
CH-8902 Urdorf-Zürich
www.saperion.com
V2/21. Juni 2013