Undergraduate Student Guide 2012-2013 - Selwyn College ...

espond before the Ombudsman takes any action. The Ombudsmen will act with the complete authority of the
College Council behind them. In each and every case, the Ombudsmen shall report the outcome of their
enquiries to the Master or Vice-Master as they think fit. The Master or Vice-Master will then bring the matter
before the College Council if they believe it is appropriate or necessary. The procedures for disciplinary action
(in terms of suspension or removal) concerning Fellows are governed by Statute 13 and Statute 20.3. The
Master will have responsibility for ensuring that all those involved in any complaint are fully aware of the
outcome of these procedures.
Reports or complaints concerning harassment by non-Members of the College (e.g. external Directors of
Studies or Supervisors) will be referred to the Monitoring Group, which will take appropriate action.
Reports or complaints concerning harassment by or of members of the College staff will be referred to the
Bursar, as the appropriate Officer.
11.5 STUDENT COMPLAINTS PROCEDURE
A Student Complaints Procedure exists to cater for any student grievance not covered by the College’s
disciplinary procedures. Its terms of reference are as follows:
i) There shall be a Student Complaint Committee comprising two Fellows from Classes A
to C and one student of the College nominated by the JCR or MCR as appropriate. The
Fellows shall be drawn from a panel nominated annually by the College Council which
shall comprise no fewer than ten Fellows in Classes A to C and excluding Tutors, the
Bursar, the Dean of Chapel and Chaplain. When called upon to act, the Committee will
also include a Fellow of another college drawn from the panel created for this purpose.
ii)
iii)
iv)
The Student Complaint Committee shall deal with matters which fall within the
jurisdiction of the College, and for which there is no other procedure or remedy
available. It shall not have jurisdiction in such academic matters as examinations, or in
other matters where procedures are laid down by the College Council.
A student should first approach a Tutor or his or her Director of Studies with the
complaint. That person shall try to resolve the complaint informally or through
conciliation if this is appropriate. The Tutor or Director of Studies shall keep a written
note of the complaint and of any action taken.
If other remedies have been exhausted within the College, a student may seek redress
by making a complaint in writing to one of the College Moderators. The student should
specify the remedy that is sought. The College Moderators are experienced senior
members of the Fellowship appointed annually by the College Council.
v) The Moderator shall investigate the complaint as quickly as possible and shall report in
writing to the student within 14 days.
vi)
vii)
If, upon investigation, the complaint appears to the Moderator to be trivial or
unjustified, the Moderator may dismiss it summarily or take no action upon it. If the
complaint is not dismissed, the Moderator may take such actions as he or she deems
appropriate which, having regard to the interests of justice and fairness, may include
the option to seek to dispose of the matter informally. If that course is taken the
Moderator should so inform the Master.
If the Moderator decides not to resolve the matter informally, he or she shall make such
recommendations as he or she considers appropriate and shall report in writing to the
Master with the finding and recommendations.
S Selwyn College Undergraduate Student Guide 2013-14 63