Agenda - pdf - Selby District Council

1.7 The percentage of new benefit claims and changes processed within 5
days is below target although performance has improved on August
2011 performance. The training of new staff, maternity leave and a
staff vacancy has all contributed to the performance of the business
unit throughout the 2 nd quarter. Assessment staff have worked
additional hours throughout September 2011 to reduce the outstanding
work and this will continue throughout October 2011.
1.8 The percentage of urgent repairs to council owned properties
completed within the agreed timescales has failed to meet target by
0.60%. This represents a slight decrease in performance on Quarter 1
reporting. Following a BPI on ‘Void Properties’, resources will be redirected
to ensure an increase in performance for re-let’ times and also
our response to ‘Urgent Repairs’.
1.9 On a positive note, the reported performance indicators for customer
satisfaction at the contact centre, non urgent repairs completed, council
tax and rent debt recovered and planning applications considered
within time limit are all above the targets set at the beginning of the
financial year.
2. Legal/financial and other control/policy matters
2.1 Subject to the actions determined by councillors to address weakness
identified, there are no financial implications arising from the contents
of this report.
2.2 Any actions identified for improvements to performance would need to
be properly assessed for financial implications and, if required,
approval for any additional funding sought and such issues would be
highlighted in the budget exceptions report elsewhere on the agenda.
3. Conclusion
3.1 Access Selby have made good progress through quarter 2 in ensuring
the systems available can capture and extract the data needed to
measure the key performance indicators.
3.2 It is recommended that accountable officers take the necessary action
to ensure the performance indicators achieve the set targets set at the
beginning of the year. Guidance has been issued to relevant officers to
ensure more consistent commentary. In addition, Business Managers
have contributed to commentary in this report for the first time, which
will no doubt result in the emergence of a standardised presentation
style to aid clarity in future.
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