Agenda - pdf - Selby District Council

Code
Short Name
Direction of
Travel
Current
Target
Current Value
Short
Term
Trend
Arrow
Long
Term
Trend
Arrow
Traffic Light
Collection
Frequency
Business Manager Summary
Comment
How are we doing? This is a slight
improvement in performance on Q1 when
we achieved 47 days, however current
performance at the end of Q2 is still of
concern.
Moving forward
SDV_010
Average time taken to
re-let local authority
housing
Aim to
Minimise
28 days 45 days Monthly
A BPI project has been undertaken
accompanied by the implementation of an
action plan to tackle this issue. A refined
process has been agreed and this is to be
roll-out to relevant officers in mid-
October. This will enable monthly
performance monitoring against the new
way of working. Some immediate
changes are being implemented with
immediate effect for example, gaining
early access to properties to assess work
required; arranging early viewings of
properties by potential residents; actions
plans to be developed for each new void
with frequent progress and monitoring
(this is the subject of a full report tables
at Access Selby Board 17th October 2011)
What this means?
This measure indicates issues raised in
CEF areas and resources deployed to
meet calls for service. This is a
retrospective look.
SDV_011
Production of CEF-area
performance profiles
Aim to
Maximise
Delivery of
annual
profiles
Annually
How are we doing? This is a new
measure
Moving forward
To develop relevant ICT to deliver
integrated systems to produce
performance profiles of services delivered
and issues resolved by CEF area. This
20