Agenda - pdf - Selby District Council

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Appendix A 2 nd Interim Corporate Plan Progress Report: April 2011- September 2011 (2 nd Quarter) Report Type: PIs Report Report Author: Data & Systems Generated on: 04 October 2011 PI Status Long Term Trends Short Term Trends Alert Warning OK Unknown Improving No Change Getting Worse Improving No Change Getting Worse Data Only 14
Code Short Name Direction of Travel Current Target Current Value Short Term Trend Arrow Long Term Trend Arrow Traffic Light Collection Frequency Business Manager Summary Comment What this means? This indicator relates to data collected from the satisfaction surveys collected through the Contact Centre in respect of customer contact through the phones and face to face. How are we doing? SDV_001 % of satisfied customers Aim to Maximise 85.00% 97.43% Quarterly Performance has been historically high and has improved year on year since 2008/09 (94%). The trend for 2011/12 throughout organisational restructure has been maintained. Customer satisfaction performance is well above the North Yorkshire Benchmarking Group average of 78.00% for 2010-2011. Moving forward AS business plan contains a work stream to develop a customer pledge & satisfaction testing across the business and a project plan has been developed to achieve the business plan target; April 2011. The project is currently on track. What this means? SDV_002 % of contact 'right first time' Aim to Maximise 70.00% 87.58% Quarterly This figure concerns the number of calls passed through the Contact Centre to a back office 'service specialist'. This PI links to planned BPI on the Contact Centre commencing October 2011. How are we doing? Currently performing above target at 87.58% 15
Page 1 and 2: Selby District Council Agenda Meeti
Page 3 and 4: M Connor Chief Executive Dates of n
Page 5 and 6: 38. Medium Term Financial Strategy
Page 7 and 8: To ensure essential maintenance wor
Page 9 and 10: Reason for Decision: To allow the C
Page 11 and 12: ‘balanced scorecard’ approach,
Page 13: 3.3 The importance of data quality
Page 17 and 18: Code Short Name Direction of Travel
Page 27 and 28: Selby District Council REPORT Refer
Page 29 and 30: 2.3 Upon approval by Full Council,
Page 31 and 32: Persons whom the Council consulted,
Page 33 and 34: Appendix 1: List of Consultees •
Page 35 and 36: • Development Land and Planning C
Page 37 and 38: • Carter Jonas • Mrs C Naylor
Page 39 and 40: • Brian Lockwood • J A Chilvers
Page 41 and 42: • Gyspy Council • Freight Trans
Page 43 and 44: Appendix 2: Schedule of consultatio
Page 45 and 46: Cunane Town Planning obo Samuel Smi
Page 47 and 48: Jennifer Hubbard Jennifer Hubbard J
Page 49 and 50: Mr Chris Vertigans Mr Chris Vertiga
Page 51 and 52: Mr Chris Vertigans Mr Chris Vertiga
Page 53 and 54: Bilbrough - schedule of comments Yo
Page 55 and 56: Cunane Town Planning obo Samuel Smi
Page 57 and 58: Brotherton Parish Council private d
Page 59 and 60: Parish Council / Michael Wright Par
Page 61 and 62: consecrated on the 12th October, 18
Page 63 and 64: Parish Council / Michael Wright Par
Page 65 and 66:
much less characterful than on the
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Jennifer Hubbard Jennifer Hubbard J
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Jennifer Hubbard Jennifer Hubbard n
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up areas of the settlement (existin
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Maureen Fernyhough Maureen Fernyhou
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Mr Chris Vertigans Mr Chris Vertiga
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Mr Chris Vertigans Mr Chris Vertiga
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Riccall Parish Council There are gl
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No name or address No name or addre
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Womersley: Schedule of responses Yo
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Julie Evison Windows - should be sm
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FOLLOW THE SAME LOOK AND PRINCIPLE.
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5091 - stepped wall constructed inb
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Selby District Council REPORT Refer
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3.2 Financial Issues The impact on
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• Annually in line with inflation
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Appendix 2. Exceptions to the Mediu
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REPORT Reference: E/11/36 Selby Dis
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2.5 Continuing uncertainty within t
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Core Management Accounts 2011-2012
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Access Selby Management Accounts 20
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Access Selby Management Accounts 20
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BUDGET EXCEPTIONS REPORT April 2011
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GENERAL FUND BASE BUDGET SAVINGS/EF
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Latest Business Manager Proposed Sa
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HOUSING REVENUE ACCOUNT BASE BUDGET
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Executive is required to receive an
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2.8 The forecasts are based on mode
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Strategy Statement (TMSS). A list o
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APPENDIX A Analysis of Deposits At
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APPENDIX B (This figure includes th
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Reason for Recommendations To recog
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to achieving continuous service imp
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CONTENTS PAGE Contents Page Number
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2.1 Development Plans In addition t
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Across all 14 indicators, we have a
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In 2010 the target was to achieve a
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The Profiles Health and Fitness Sui
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• We intend to re-launch the prog
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As part of our commitment to mainta
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4.0 Strategic Objectives Strategic
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7. To maximise commercial opportuni
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Achieve Quest accreditation at Abbe
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Mike Lyons Head of Service (Sport a
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WIGAN LEISURE & CULTURE TRUST ANNUA
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3.0 2010/11 PERFORMANCE REPORT This
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Visits to Tadcaster Leisure Centre
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sustainable participation in physic
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Graph 1 - Members: Average Number o
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3.2 Customer Satisfaction and Compl
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APSE Performance Network: Sport and
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Performance Indicator 2009/10 2010/
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• One day added to annual leave
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2 The Report 2.1 Community Engageme
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Agenda - pdf - Selby District Council

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