Performance Management - National HRD Network

To Lead Well,
Speak Well
"Proper words in proper places make the
true definition of style".
- Swift
Vocalization, though understood as easy
task, is in reality an art. What you speak is
important but how you speak is most
important. In corporate world, all said and
done depends on our art to speak. Wrong
words, wrong time, and inability to
comprehend the situation before uttering a
word, can sometimes ruin a business.
In an organization, there are hierarchies,
with different kinds of people, from different
backgrounds, different experiences and
different thoughts. A Manager or a Leader
is always responsible to take care of his
troop, whatever it is. Be it operational or nonoperational
functions, front of the house or
back of the house departments, but the
universal in all is the art of speaking.
It's not implicit that only the people, who are
performing at the front of the house, must
know the protocols and gesture of speaking.
The art of speaking applies commonly to
all. Moreover, many of employees think of
applying this art only to the customers or
suppliers because they are who bring
business and help the company to generate
revenue. But they do not consider this art
when they are speaking to their fellow
members. Sometimes we believe and take
the fellow members and our colleagues for
granted.
l
l
But it's high time to rethink. To think that
why do we take our own colleagues for
granted?
Why do we always forget this art of
speaking while talking to them?
l What make us feel like that and what
could be the state of affairs?
At many moment of time we are just in a
flow of words, and usually speak what we
are not supposed to. Sometimes, it creates
a very bad picture of us in front of our
colleagues. As said by a high soul "After we
are no more, we will be remembered not by
what we did, but how we did, what we spoke".
At office, we are usually professional, at
times casual; being casual is not bad, but
being extra casual and hurting people does
create a bad impact on fellow employees.
Our day-to-day life has many instances.
Let's say asking for water from a peon or a
subordinate; the way we ask for it, can play
a vital role on the mind of the person, as
well as on any outsider, if present. Had the
tone being rude, the person whom we are
speaking to will have a bad word of mouth
to someone else, may be an external. One
should always keep in mind that the person
who works with, are our promoters. They
are the only who spend a lot of time with us
and carry our impressions with them. The
way you speak is the way you are known to
the outside world.
People should have the skills to
communicate their ideas clearly and
professionally. One who speaks clearly and
confidently automatically commands
respect. That's the quality all great leaders
have universally.
"No one would talk much in society if
they knew how often they misunderstood
other"
- Johann Wolfgang Von Goethe
Respect is a two-way street. The way one
gives it to others will be received soon.
Referring here a very famous song, that
simply says -
"THINK BEFORE YOU SPEAK"
The world is full of people
With lots of things to say
Some of them are false, and some are true
But there's something to be said for each and every
one
Priyanka Priyardarshni
So here is my advice to you
Think before you speak
Just think before you speak
A thoughtless string of words is strictly for the birds
So think before you speak
Think before you speak
Just think before you speak
If your mind is in a clutter
Stuff and nonsense you will utter
Causing everyone to mutter, "Silly girl.
Her poor little head is in a whirl."
Think before you speak
Just think before you speak
Tomorrow never comes
And it's just as true today
If you don't know what you mean
Then you don't mean what you say
So think before you speak
Just think before you speak
Give your brain the simple task
Of choosing what you ask
And think before you speak
Just think before you speak
Whattaya do... before you speak?
The moral of the story - To be a great and
successful leader, and moreover to be a
person remembered by all positively, forever,
the most vital quality to have is - "The art of
speaking".
"The speaking should not just be a
sharing of information, but a sharing of
you".
u H
Ms. Priyanka Priyardarshni is with Hotel Clarks Amer, Jaipur as a Executive in Human Resources and she can be reached on e-mail on
mailpriyankain@yahoo.com
"An organization succeeds, not because it is big, or because it is long established, but
because there are people in it who live it, sleep it, dream it, and build future plans for it."
| HRD News Letter | March 2007, Vol.22, Issue:12 18|