Performance Management - National HRD Network

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Emotional Intelligent Role of Human Resources Professionals creates winning instinct The more the employees are satisfied the more they develop passion towards win, and more they manage their emotions and contribute to growth of their organisations. It is the role of Human resources person in organisation to lay foundation for creating an aura of Emotionally Intelligent organisations. However, Human Resources professionals are not playing the role they ought to play. Most of the professionals are either focusing on admin works, some focusing on Managing people with measurement yardsticks. However, the role as a Counselor, Guide, Coach, and Mentor are not much seen played by HR professionals in the dynamic corporate world. In present day situations, markets are becoming so friendly that various companies are churning out new products and few products churned out are welcomed and getting established themselves as successful brands while several products are meeting the dust.Under this scenario some global giants, those flourished for many years are re-designing policies and restructuring their organisations to meet competition. In this process several organisations are spending their time on analyzing the causes for failure or identifying the competitor strategies and try to infuse life in to non living entities with out pumping the oxygen for the people to work whole heartedly. Akin to the stages of product life cycle, even the organisations have their life cycle and when they are at their zenith i.e. in maturity phase should concentrate on developing and churning their Human resources further to stabilize their organisational supremacy ----This is the basic concept of Theory of Business by Peter Drucker. This major task of creating magic in organisation by inculcating company policies down the line lies exclusively with Human Resources Department, which is heart of an organisation. Its one of the major tasks is to continuously identify right personnel, hone their skills by polishing, refining and re refining and ultimately monitoring the performance against the selectable parameters for organisational development. It would be appropriate to relate the concept of "Strategic Intent" brought out by Gary Hamel. Strategic Intent is a drive where in the passion for creating successful organisation does not rest only with Top Management but would be seen even with the ultimate personnel down the line in organisation. Strategeic intent focuses on creating and developing passion among the teams. If all team players have a similar urge and passion and all strive at same speed having same frequency, the success will be automatically achieved. However, the tempo of the people working in teams would not be at same pace as the emotions of individuals rule the roost and disturb the mind sets. Here, HR has to work as Emotional Intelligent Catalysts maintaining the emotional equilibrium of employees and seeing that the focus not changed. To act as Emotional Intelligent catalysts, HR degree alone is not sufficient but the art of developing proximity and closeness should also be known by HR professionals. In such scenarios, employees would approach HR professionals in confidence share their problems and emotions and get counseled coached and mentored. However, all eminent Strategic players have concentrated in laying strategies continuously keeping in view only Markets, Products and Customers. Strategists have not covered employees who also constitute stakeholders. Marketing professionals from the Idea generation stage to product release stage frame strategies. Similarly Human Resources Professional should draw strategies starting from the idea generation for recruitment, till the recruited employee attains superannuation. As the strategies framed by marketing strategists vary from product to product, in the same fashion even the strategies to be framed for Human Resources should vary from individual to individual which ultimately Hemanth Goparaj paves way for Employee stability in organisation. Emotional Intelligence and HR Strategies:- Emotional Intelligence is the one and only effective strategy that every HR professional need to underatand and accordingly deal with their employees. It infuses winning essence in the mind of individual. When winning essence is strongly rooted and built in minds of individuals, then the individuals develop thirst for victory and develops passion which subsides all the emotions. Several organisations irrespective of their industrial backgrounds are unable to focus on this part of Human Resources. When the products are not doing well or organisations are in the stage of sinking, Business Heads try to explore new opportunities and try to capture new markets instead of pumping oxygen to their employees. Similarly, when an employee does not perform the assigned tasks, Human Resource professionals should also explore the problems and casualities and should be successful in rejuvenating winning spirit so that the employee regains his confidence back and become victorious. Every organisation, HR professional is maintaining performance yardstick and more over it has become Human Resource Measurement department than Development. Why HR professional should have Emotional Intelligence:-- Human Resource Department akin to a farmland: -- Organisations can be co-related to an as a farmland and HR specialists as farmers. There are lots of similarities between a farmer and a Human Resource Professional. A farmer sows seeds; uses good manure and fertilizers and finally sees that trees develop and yield fruitful results. Similarly a HR professional should fertilise their team by taking lead of a Emotionally Intelligent player so that he generates interest among Employees and paves his way for increasing the life cycle of employee in organisation. (Contd.. on Page 27) Hemanth Goparaj is Regional H.R Head, Millennium Appliances (Videocon), Hyderabad and his E-mail: hemanthgoparaj_g@rediffmail.com | HRD News Letter | March 2007, Vol.22, Issue:12 28|
Strategies For Communication Skills Development L. Shankari STRATEGIES FOR COMMUNICATION SKILLS DEVELOPMENT "Communication is the botheration of all generations. Communication with the mission avoids commotion results in promotion. Gaps in communication may lead to litigation. Animated conversation always wins standing ovation " INTRODUCTION No one in this world embraces success due to his/her own efforts. Real Achievers are able to seek the attention of others in a positive manner because they have the most powerful tool of influence in their hand namely, communication. Many of us spend years in acquiring computer skills or spend hours to beautify ourselves but have we ever given a thought to improve our verbal skills? If we trace History, it crystal clearly reveals that the most triumphant people in the world have had the gift of the gab. A common trait of wealthy people is a wealth of pals and how they have imbibed this trait is through good communication skills. TIPS FOR HONING ONE'S COMMUNICATION SKILLS DON'T FORGET THE LAW i.e.LOOKS, ACTIONS AND WORDS LOOKS Looks can be stunning. Every one would love to communicate to one who wears a smile on his/her face. Looks also includes the way one dresses up. ACTIONS The body language, gestures and mannerisms all matter a lot. Perfect actions and body language are one of the most valuable assets of great communicators. Fidel Castro, the great leader spoke for 5 hours and the audience was dumbfounded and what made the audience listened to him with rapt attention? It was not what he spoke but how he delivered his speech, his posture, his body language and EXPRESSIONS have attributed to his immense fan following across the world. WORDS Words are windows, open wide, That reveals all, inside, outside. They can cool, they can bake, The sleepiest mind, they can awake. They can dance, they can sing, And our worries they can fling. They can be harsh and also polite Like gentle Ladies of the elite. They can love, they can hate, If used unwisely, in a haste. They can cure, they can break, Like a poor man, at the stake. Words can be powerful. The right words could trigger many a brilliant idea, bringing fresh life into your Organization. BE AUDIENCE FRIENDLY Make sure that one has not created a barrier between oneself and the audience which inhibits communication. KISS {KEEP IT SHORT AND SIMPLE} Quite frequently, one fails to communicate what one wanted to convey to others because of different speaking styles and accents. BE POLITE AND POLISHED What one talks fades over time but how one felt remains for a Long time to come. BRING THE HUMOROUS THE HUMAN TOUCH There are ways of using humor, which anybody can cultivate. Some of the simpler ways are to use the old jokes, cartoons, analogies, observations etc. One has to have this never-ending urge to put a punch in the speech. COMMUNICATION BEHAVIOR PREFERENCE MAPPING According to Arindham Chaudhry's communication behavior preference mapping is based on the categorization of individual preferences on two key dimensions of communication, Persuasiveness and expressiveness. People with high persuasiveness and high expressiveness are the Thespians eg BILL CLINTON. These people prefer action oriented communication , liberally using gestures, expressions and movements while Communicating People with high persuasiveness and low expressiveness are the stern face eg. KARAN THAPAR & T N SESHAN. They are characterized by a no nonsense Attitude and in almost all occasions prefer carrying a stern face while they communicate. Poised are people with low persuasiveness and low expressiveness eg AMITHABH BACHCHAN. These people are calm and extremely formal. People with low persuasiveness and high expressiveness are the friendly eg PRONOY ROY. They are usually warm in their communications. CONCLUSION One can never succeed with people without mutual trust and Understanding. Effective Communication skills could just be the difference between success and you. Simply reading books on communication skills won't transform you instantly. You do have to get there and make the effort. Familiarise yourself with the basics, practices and then sitback and glory in your new found confidence and easy fluency. "Shouldn't we use the words? Like the pills, To cure the world of all its ills? Use them wisely and reap all The good, And be liked, loved and understood. "u H L.Shankari, Lecturer, M.B.A Dept. Sona School of Management, Salem E-Mail: saishanpari@yahoo.co.in | HRD News Letter | March 2007, Vol.22, Issue:12 29|
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Page 6 and 7: From National President’s Desk Co
Page 8 and 9: Column Spell C-H-A-N-G-E With Succe
Page 10 and 11: c) Investment Planning & Retirement
Page 12 and 13: New Dimension In Performance Manage
Page 14 and 15: Quality Education - End of Need for
Page 16 and 17: Measuring HR - 'Support Function' t
Page 18 and 19: To Lead Well, Speak Well "Proper wo
Page 20 and 21: Towards Effective Workforce: An Ins
Page 22 and 23: HRM is seen by practitioners in the
Page 24 and 25: English Language Tests In today's c
Page 26 and 27: Case Study - Practices to Retain Ta
Page 30 and 31: Emotional Intelligence And Training
Page 32 and 33: Quality of Work-Life In the era of
Page 34 and 35: Performance Management - Vivid face
Page 36 and 37: Mentoring For Competitive Advantage
Page 38 and 39: "Sir, this is too much. I am humili
Page 40 and 41: talked about the 80-20 principle be
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