WiNNEBaGO COUNTy SENiOR RESOURCE ... - City of Oshkosh

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{ TELEPHONE FLOW CHART — TOLL FREE NUMBERS } WINNEBAGO COUNTY SENIOR RESOURCE GUIDE 2009 TOLL FREE NUMBERS Alzheimer’s Association Caregiver’s Hotline....................... 1-800-272-3900 American Association of Retired Persons — AARP........................................ 1-888-687-2277 American Dental Association....... 1-800-621-8099 American Heart Association......... 1-800-242-8721 American Kidney Fund................. 1-800-638-8299 Asthma — Allergy Hotline............ 1-800-727-8462 Auto Safety Complaints................ 1-888-327-4236 Better Business Bureau of WI........ 1-800-273-1002 Commissioner of Insurance.......... 1-800-236-8517 Consumer Product Safety............. 1-800-638-2772 Consumer Protection Office......... 1-800-422-7128 Energy Services, Inc..................... 1-800-506-5596 Gambling Hotline......................... 1-800-522-4700 Hill Burton Hospital Free Care...... 1-800-638-0742 Home Health Care Hotline............ 1-800-642-6552 Information and Referral.............. 1-800-924-5514 Living Bank.................................. 1-800-528-2971 Legal Action of Wisconsin............ 1-800-236-1128 Legislative Hotline....................... 1-800-362-9472 Library for the Blind and Physically Handicapped ............... 1-800-242-8822 Medicare Hotline.......................... 1-800-633-4227 Medigap Hotline........................... 1-800-242-1060 National Association for Hearing & Speech......................... 1-800-638-8255 National Association for Stuttering.... 1-800-937-8888 National Cancer Institute.............. 1-800-422-6237 National Health Information Clearinghouse.............................. 1-800-336-4797 National Hearing Aid Hotline........ 1-800-521-5247 National Parkinson Foundation.... 1-800-327-4545 Affinity Nurse Direct.................... 1-800-362-9900 Social Security Hotline.................. 1-800-772-1213 Veterans’ Affairs Regional Office.. 1-800-827-1000 Wisconsin Board on Aging and Long-Term Care Ombudsman Program.................. 1-800-815-0015 TELEPHONE FLOW CHART To assist those who answer the telephone when a caller makes an initial inquiry to seek information on services This Telephone Flow Chart is designed to assist individuals who may answer the telephone when a caller makes an initial inquiry to seek information or services. The “answerer” begins by helping the caller out with the question they called about, then, if the caller is open to talking about anything beyond his/her initial issue, go to the Flow Chart below. This Flow Chart will take the answerer through a brief series of questions. Depending on the caller’s response, resources can be suggested which are located in this Directory. First help the caller with the question they called about, then ask them: Do you mind if I ask you a few questions, just to see if there is anything else that I can help you with? Caller: “No I don’t mind.” “Some questions might seem a bit personal, and you certainly don’t have to answer them. Just let me know, and I’ll move on.” Health/Medications 1. How are you doing with your health and/or your medications? Caller: “Not good” Listen for the specific need. Having trouble taking/remembering/ organizing medications? No insurance or can’t afford it? Need transportation for treatment/ checkups? Uncared-for or undiagnosed medical problem? Need equipment/home modifications? Need a break as a caregiver? Financial 2. Are you doing all right financially? Caller: “No” Listen for the specific need. Debt? Difficulty paying bills? Change in eligibility for public benefits Having difficulty organizing or understanding bills/payments? Financial exploitation from someone? Not employed or underemployed? At risk of homelessness? Transportation 3. Are you able to go places you need to and want to go? Caller: “No” Listen for the specific need. Can’t drive (no car or no license)? Can’t afford public transportation? Doesn’t know options? Isolation and Safety 4. Do you have regular contact with others? Caller: “No” Listen for the specific need. Not getting out and no one checking? Daily Living Skills 5. Do you need assistance to make it through your day? Caller: “Yes” Listen for their specific needs. Other needs 6. Do you have any other concerns I may be able to help you with? Listen for any additional needs and then refer them to the specific resources in this Directory to help them with those needs.
{ 2-1-1 — ADULT DAY-CARE SERVICES} WINNEBAGO COUNTY SENIOR RESOURCE GUIDE 2009 2-1-1 Get Connected. Get answers. United Way 2-1-1. Do you have a problem or concern and don’t know where to turn? Call 2-1-1 for connection to community services information and referral, 24 hoursa-day. Free and confidential with one call to 2-1-1 you can get or give help. Serving: Calumet, Fond du Lac, Green Lake, Marquette, Manitowoc, Outagamie, Sheboygan, Waupaca, Waushara, Winnebago counties. United Way 2-1-1: 1-800-924-5514 www.211now.org 2-1-1 is an easy-to-remember, universal phone number for individuals and families to call to obtain free access to information and referrals to communitybased health and human service providers and local, state and federal government agencies. 2- 1-1 works just like 9-1-1, but for non-emergency calls only. United Way 2-1-1 Information and Referral 1455 Midway Rd Menasha, WI 54952 2-1-1 or 800-924-5514 TDD: 920-954-7202 www.211now.org EMERGENCY TELEPHONE NUMBERS 9-1-1 The 9-1-1 Emergency System is a county-wide dialing system that allows those in need of emergency aid from police, fire or rescue units to summon that aid by dialing only three numbers on the telephone. Non-emergency calls should be made through the regular call numbers as listed in the telephone directory. 911 (Emergency) 920-236-5700 (Non-emergency) Winnebago County Emergency Management 4311 Jackson St. Oshkosh, WI 54901 920-236-7463 or 920-727-2880 www.co.winnebago.wi.us EMERGENCY ASSISTANCE American Red Cross — East Central Wisconsin An Emergency Assistance program to provide assistance for individuals in temporary emergency non-disaster situations. Assistance includes help with rent, utilities, food and other items depending on the situation. Steve Hanson, Regional CEO 515 S. Washburn Street Oshkosh, WI 54904-7996 920-231-3590 www.ecw-redcross.org Christine Ann Domestic Abuse Services Shelter for victims and their children who are in need of a safe place to stay because of domestic abuse. One-to-one counseling and groups for victims and children. Advocacy also provided. 24-hour crisis lines. Julie Fervola, Executive Director 206 Algoma Blvd. Oshkosh WI 54901 920-235-5998 Or 1488 Kenwood Center, Suite 3 Menasha WI 54952 920-729-6395 Emergency Shelter of the Fox Valley The purpose of Emergency Shelters, Inc. is to provide temporary shelter and shortterm case management for homeless families and individuals. Assistance with housing, job placement, and referrals to community services. Debra Cronmiller 400 North Division St. Appleton, WI 54912 920-734-9192 www.emergencyshelterfoxvalley. org Father Carr’s Place 2B Emergency Shelter provides help 24 hours a day. Daily free meal program — Lunch: noon — 1:00 p.m. and Supper: 5:00 p.m. — 6:00 p.m. every day at 1965 Oshkosh Ave. Free St. Francis walk-in clinic, 1965 Oshkosh Ave., helps with family services in areas of adoption, missing/ runaway children, youth services. Facilitates counseling services and support groups. AIDS/testing and screening available. 1965 Oshkosh Ave. Oshkosh, WI 54902 920-231-2378 FEMA (Federal Emergency Management Agency) 500 C St. SW Washington, DC 20472 800-621-FEMA or 202-566-1600 www.fema.gov LEAVEN LEAVEN works through volunteers to help people in crisis who have basic needs that cannot be met elsewhere. Basics include rent/security deposit assistance, transportation, utilities, and medication. Assistance is ordinarily emergency financial assistance paid directly to the vendor. Clients never receive cash. Jennifer Wanke, Executive Director 1475 Opportunity Way Menasha, WI 54952 920-738-9635 Email: leaven@new.rr.com Salvation Army Providing assistance to individuals facing economic emergencies. Assistance includes food, clothing and furnishings, medical, utilities, and rent depending on the situation. 417 Algoma Blvd. Oshkosh, WI 54901 920-232-7660 www.salvationarmyusa.org 130 East North St. Appleton, WI 54911 920-734-3324 www.safoxcities.org St. Vincent DePaul Generally we provide, on voucher, clothing, footwear, utensils, furniture, etc. as available and as needed. In some cases, financial assistance per referral suggestion or per direct request is provided. We also have a food pantry. Assistance with moving may be available for the needy. Rent assistance may also be available, call for information. 2837 Bowen St. Oshkosh, WI 54901 920-235-9368 884 South Commercial St. Neenah, WI 54956 920-727-1766 ABUSE REPORTING Elder Abuse Reporting 220 Washington Ave. Oshkosh 920-236-4615 TTY: 920-236-4612 (Oshkosh) 211 N. Commercial St. Neenah, 920-722-2882 Christine Ann Domestic Abuse Services, Inc. Older Adult Abuse Services 206 Algoma Blvd. Oshkosh, WI 54901 800-261-5998 or 920-235-5998 ADULT DAY-CARE SERVICES An adult day care center provides services generally Monday through Friday during normal business hours in a group setting to adults who need assistance with the activities of daily living and supervision. Participants in adult day care may receive assistance with personal cares, supervision, meals, medication administration, and may participate in various social activities and community outings. In Wisconsin, adult day care centers are not licensed, but may be certified. Adult day care may be provided in family homes, free standing centers, and multi-use facilities such as churches, schools and senior centers. Cerebral Palsy of Mideast Wisconsin, Inc. Judy Britton 36 Broad St., #120 Oshkosh, WI 54903 920-424-4071 or 800-261-1895 www.cpmideastwis.org
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WiNNEBaGO COUNTy SENiOR RESOURCE ... - City of Oshkosh

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