Nepal Telecom IBM Compatible Computers and Spares October, 2009

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NEPAL TELECOM Nepal Doorsanchar Company Limited Section VIII : Technical Specification Chapter 1: General Technical Requirements Clause No. Particulars of NEPAL TELECOM’s requirements 1.0 General 1.1 The specification covers IBM compatible desktop computers. These computers are to be used as workstations for payment collection, customer service application software programs and office automation. Applications based on Oracle RDBMS and tools, Power Builder, Dbase, FoxPro etc. shall also be run on such computer terminals. The Bidder shall state as : Fully Compliant/ Partially Compliant /Non Compliant 2.0 Scope This specification gives the technical requirements and accessories to be included in the system. 3.0 General Requirements 3.1 The proposal, offered by the bidder against this bid, shall consist of the following technical documents pursuant to the Section “Instruction to Bidders”. The proposals without the following documents shall be considered as technically nonresponsive. 3.1.1 Standard computer catalogue related to the specific make and model of the computer offered by the bidder under this tender. The enclosed catalogue should clearly indicate the make and model number of the offered items, short description of the product. Physical / constructional details, technical parameters, working/storage environments, technical architectures, basic configurations, expansion capacity, standards applied for manufacturing, installation, performance testing, compatibility to other standards, life expectancy, year of computer release, reliability, precautions / warnings etc. 3.1.2 Detailed technical specification including component’s details (including Manufacturer’s Identification Codes) etc. for the offered products. 3.1.3 Bidder shall provide manufacturer’s letter for any technical requirement which is in fulfilment of Tender specification if not clearly mentioned in Catalogue. 3.2 Applicable Standard Internationally accepted manufacturing quality certificate (ISO 9000 series Certificate for the production of Computers) shall be applied to the offered product. 3.3 Performance Condition 3.3.0 The offered computer shall give consistent performance on 365 days a year operation basis under the following climatic conditions: 3.3.1 • Temperature: 0 degree C to 40 degree C 3.3.2 • Humidity: Up to 100% 3.3.3 • Dusty: Dusty environment during dry season 3.3.4 • Altitude: Up to 3000 meter above sea level 3.3.5 • Ultraviolet Ray: Materials of offered products, their data storing capacity, strength and appearance shall not be affected by ultraviolet ray exposure. 3.4 Electrical Conditions* 3.4.1 The offered computer shall operate with following electrical specification without any manual switch for voltage selection: Tender No: NDCL/10/066-67 for Supply and Delivery of IBM Compatible Computers and Spares Page 32 of 37
NEPAL TELECOM Nepal Doorsanchar Company Limited Clause No. Particulars of NEPAL TELECOM’s requirements 3.4.2 • Input Voltage: 220 VAC +/- 10% 3.4.3 • Input Frequency: 50 Hz +/- 5% 3.5 Acceptance testing 3.5.1 The acceptance test of the delivered goods shall consist of the following tests 3.5.2 Physical test: The various items/parts used in the delivered goods shall be checked to confirm that genuine products of the original manufacturers are used. Only the products with original item/parts shall be accepted. The Bidder shall state as : Fully Compliant/ Partially Compliant /Non Compliant In case of any defect on parts or malfunction in the supplied goods found up to 10% of total quantity, then supplier shall completely replace all the goods. 3.5.3 The performance test shall be carried out to confirm that the offered products meet the technical specification. 3.5.4 Acceptance testing shall be carried lot wise after complete delivery and testing of each lot. 3.5.5 Acceptance testing shall be carried out by Nepal Telecom technical team with necessary assistance from the supplier technical team at site. The supplier shall also make provisions for necessary test tools and installations of required software as per technical specifications. 3.5.6 The acceptance certificate shall be issued for each lot only after complete delivery of the goods and successful completion of the acceptance testing of all the delivered goods under that lot. 3.6 Local Support* 3.6.1 Bidder must submit the technical ability for local support i.e. Company profile and Resume of the concerned manpower. The Bidder must have repair and maintenance workshop in Kathmandu, Nepal. 3.6.2 The bidder shall provide technical support services during installation, acceptance and through out the warranty period. 3.6.3 The Bidder shall provide a list of region wise support centres located in Nepal with contact telephone numbers to provide Support on 24-hours 7-days a week basis through tele-assistance service, phone, fax, e-mail, on-line access and site visits. 3.6.4 The supplier shall provide local support services on region wise basis – i.e. in Far Western Development Region, Western Development Region, Mid Western Development Region, Central Development Region, Eastern Development Region and in Kathmandu. The faulty units of a particular region will be delivered to the supplier at the respective regional centre. In case the computers cannot be repaired locally and if such items need to be transported to other support centres for repair, the supplier shall bear the cost of both way transportation of such items. 3.7 Warranty Services* 3.7.1 The bidder shall provide three year’s warranty for the offered computer and spares. The three year’s warranty shall start from the date of issuance of Acceptance Certificate by Nepal Telecom for each lot. The bidder shall submit the commitment letter from the manufacturer for three year’s warranty service. 3.7.2 The supplier shall maintain a local stock of critical parts such as CPU, Mother Board, NIC cards, hard disks, memory and power supply unit of the offered equipment in adequate quantity in order to avoid disturbance in operation of the system due to repair/replacement. The supplier shall also maintain a stock of some computers of the offered model in stock as part of the warranty support services Tender No: NDCL/10/066-67 for Supply and Delivery of IBM Compatible Computers and Spares Page 33 of 37
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Nepal Telecom IBM Compatible Computers and Spares October, 2009

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