Nepal Telecom

NEPAL TELECOM 

Nepal Doorsanchar Company Limited 

Nepal Telecom 

Nepal Doorsanchar Co. Ltd 

(Nepal Telecom) 

Tender No. NDCL/19/066-67 

for 

Supply, Delivery, Installation and Commissioning 

Of 

Supply, Delivery, Installation & Commissioning of the 

Over The Air (OTA) Platform System 

[January, 2010] 

Material Management Department Tel. No. : 977 1 4227878 

Central office, Doorsanchar Bhawan Fax No. : 977 1 4227260 

Bhadrakali Plaza P.O. Box No. - 5406 

Kathmandu 

E-mail : ntc.mmd@ntc.net.np 

Nepal. 

Website : http://www.ntc.net.np 

Tender No. NDCL/19/066-67 for Supply, Delivery, Installation & Commissioning of the Over The Air (OTA) Platform 

System 

Page i

NEPAL TELECOM 


Table of Content 

S. 

N. Section Description 

Page 

No. 

Commercial Specifications 

1 I Important Notice to Bidders (INB) 1 

2 II Invitation for Bids (IFB) 3 

3 III Instructions to Bidders (ITB) 4 

4 IV Conditions of Contract (COC) 15 

5 V Sample Forms 

Bid Form (Sample Form No. - 1) 26 

Bid Security Form (Sample Form No. - 2) 27 

Performance Security Form (Sample Form No. – 3) 28 

License Agreement Form (Sample Form No. - 4) 29 

Schedule of Requirement 

6 VI Schedule of Requirements 31 

7 VII Price Schedule and Quantity Thereof 32 

Technical Specifications 

8 VIII Technical Specifications 34 

9 

Annex – I 

Satisfactory Performance Certificate 

55 

10 

Annex – II 

Index 

56 


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Section I: Important Notice to Bidders (INB) 

All the documents to be submitted by the bidder shall be written in English language. 

Part A 

Bidders are requested to study the tender document carefully. Absence of any of the following document 

will result in the rejection of the Bid. 

(a) 

(b) 

(c) 

(d) 

(e) 

(f) 

A clause by clause comments on Conditions of Contract and Technical Specifications. 

All pages containing Conditions of Contract and Technical Compliance Statement shall be signed and 

stamped with official seal by the bidder (authorized person). 

Detailed technical description and the performance characteristics of all the OTA Platform System shall 

be included along with the bid document. 

Bidder’s Eligibility and Equipment Field Proven-Ness of the offered OTA Platform System as 

specified in Clause No. – 16 of Section III: Instructions to Bidders (ITB) and the verification of 

requirements mentioned in Section VI: Schedule of Requirements. 

Quality Assurance Certificate ISO 9000 Series Certificates relating to the manufacturing of the 

offered systems and SAS Certificates. 

All documents supporting as evidence for the clauses of eligibility of products shall be Authentic 

Documents (true copy of certificates with the letter head of the issuing authority duly signed with date by 

the authorized person, stamped with official seal and with name, designation of the signatory in the 

letter) regarding Bidder’s/Manufacturer’s experience and field proven-ness of offered OTA Platform 

System as mentioned in the Clause No. – 16 of Section III: Instructions to Bidders (ITB). 

Part B 

The following documents shall be submitted by the bidders for bid opening purpose, without which the 

bid shall be rejected. 

(a) 

(b) 

(c) 

(d) 

(e) 

(f) 

(g) 

Bid Form duly filled and signed with date by the authorized person and stamped with official seal as per 

Sample Form No. - 1 “Bid Form” of Section V enclosed in the bid document. 

Bid Security furnished in accordance with Clause No. – 7 of Section III: Instructions to Bidders (ITB) 

and as per Sample Form No. - 2 “Bid Security Form” of Section V enclosed in the bid document. 

Price schedule duly filled and signed with date by the authorized person and stamped with official seal 

in accordance with Section VII: Price Schedule and Quantity Thereof for offered OTA Platform System. 

Manufacturer's/Developer’s Authorization Letter (as per Clause No. 16.2 of Section III: ITB for the 

offered items) 

“Discount” and “Free of Cost Goods, Services and Inland”, if any, offered by the bidders shall not be 

considered. Therefore, Bidders desiring to offer discount or Free of Cost shall modify their offers 

suitably while quoting and shall quote clearly net price taking all such factors like discount, free of cost 

etc. into account. 

The quoted unit prices shall remain valid until seven (7) years from the date of completion of Warranty 

Period as mentioned in the Clause No. 6 of Section IV: COC and applicable in all subsequent purchases 

on later dates within or after the warranty period. 

The unit price of all goods, services and inland delivery shall be quoted in section VII “Price Schedule 

and Quantity Thereof for Over The Air (OTA) Platform System”. 

The Power of attorney and signature specimen of the authorized person in a separate sheet shall be 

submitted along with the Bid. 


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(h) 

(i) 

(j) 

Quality Assurance Certificate ISO 9000 Series Certificates relating to the manufacturing of the 

offered systems and SAS Certificates. 

Documents to prove the bidder’s/manufacturer eligibility as per clause 16.3 of section III: Instruction to 

bidders (ITB) shall be submitted along with the bid Bid. 

Signed and sealed list of all the documents as per Annex – II. 

Part C 

In order to simplify the process of Bid opening and also to economize the time consumed during the Bid 

opening, the Bidders are required to submit the above documents mentioned in Part -B in a separate 

sealed envelope marked as "DOCUMENT FOR BID OPENING". Otherwise, the bidder shall be fully 

responsible for the probable consequences that may result therein after. 

Important Conditions of Contract (COC) 

Part D 

(a) 

(b) 

(c) 

(d) 

(e) 

Bids with deviation, in Delivery, Installation, Testing and Commissioning period as mentioned in 

Clause No. - 5 of Section IV: Conditions of Contract shall be rejected. 

Bids with any deviation in Warranty requirements as given in Clause No. - 6 of Section IV: Conditions 

of Contract shall be rejected. 

Bids with any deviation in Payment Terms as mentioned in Clause No - 7 of Section IV: Conditions of 

Contract shall be rejected. 

The bid shall be rejected if the bidder fails to comply with Taxes and Duties as per Clause No. - 11 of 

Section IV: Conditions of Contract. 

Bid with any deviation in the major clauses marked with asterisk (*), shall be rejected. 

Part E 

Technical Compliance Statement 

In order to assist the evaluation process, the bidders shall mention the relevant clause No., page No., 

chapter/section/volume of the offered bid document and/or the brochure and catalogue, wherever applicable, for 

the purpose of verification of their technical compliance statement. 

End of Section I: Important Notice to Bidders (INB) 


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Section II: Invitation for Bids (IFB) 

Date: January 14, 2010 

Tender No. NDCL/19/066-67 

1. The Nepal Telecom (Nepal Doorsanchar Company Limited) invites sealed bids for the Tender No. 

NDCL/19/066-67 for Supply, Delivery, Installation & Commissioning of the Over The Air (OTA) Platform 

System. 

2. Interested bidders may obtain further information from the office of: 



Material Management Department 

Central Office, Doorsanchar Bhawan 

Bhadrakali Plaza, Kathmandu, Nepal 

P.O. Box No. - 5406 

Tel. No. : 977 1 4227878, 4210309 

Fax No. : 977 1 4227260 

E-mail: ntc.mmd@ntc.net.np 

Website : http://www.ntc.net.np 

3. A complete set of bidding documents may be purchased by any interested bidder on the submission of a written 

application to the above and upon payment of a non-refundable fee of NRs. 25,000.00 (Nepalese Rupees : 

Twenty Five Thousand only) or US$ 340.00 (US Dollars : Three Hundred Forty only) or Euro 230.00 

(Euro : Two Hundred Thirty only). 

If interested bidder wishes to collect the document by courier service, additional US$ 70.00 (US Dollars : 

Seventy only) or Euro 60.00 (Euro : Sixty only) or NRs. 6,000.00 (Nepalese Rupees : Six Thousand only) 

will be charged to the bidder. 

4. Bids must be accompanied by a Bid Security of US$ 53,000.00 (In words: United States Dollars: Fifty Three 

Thousand only) or Euro 36,100.00 (In words: Euro: Thirty Six Thousand One Hundred only) or NRs. 

4,000,000.00 (In words: Nepalese Rupees: Four Million only). 

The bid security must be furnished or counter guaranteed by one of the following banks in Nepal. 

(1) Nepal Rastra Bank (9) Everest Bank Limited 

(2) Standard Chartered Bank Nepal Limited (10) Machhapuchchhre Bank Limited 

(3) Nabil Bank Limited (11) Siddhartha Bank Limited 

(4) Himalayan Bank Limited (12) Nepal SBI Bank Limited 

(5) Nepal Investment Bank Limited (13) Laxmi Bank Limited 

(6) Bank of Kathmandu Limited (14) NMB Bank Limited 

(7) Nepal Industrial and Commercial Bank Limited (15) Development Credit Bank 

(8) Kumari Bank Limited (16) Global Bank Limited 

The bidder may submit the bid security issued or counter guaranteed by the bank not listed above with the 

Nepal Telecom's prior written consent. In such a case, bidder shall make a request to accept the bank other 

than listed above, fifteen (15) days prior to the deadline for the submission of bids. However, Nepal 

Telecom reserves the right to accept or reject the bidder's request without thereby incurring any liability to 

the affected bidder or any obligation to inform or explain the affected bidder of th grounds for Nepal 

Telecom's action. 

5. Bid documents will be available in soft copy (in CD) as well as in hard copy. The offer shall also be 

provided in the hard copy (documentation form) as well as in the form of soft copy in CD (in Word, Excel 

and PDF Format). Soft copy will be used for the easiness of bid preparation and for the easiness of bid 

evaluation only. In case of discrepancy between the two, the hard copy shall prevail. 

End of Section II: Invitation for Bids (IFB) 


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Section III: Instructions To Bidders (ITB) 

1. Cost of Bidding 

The bidder shall bear all cost associated with the preparation and submission of its bid, and the Nepal 

Telecom will in no case be responsible or liable for those costs, regardless of the conduct or outcome of 

the bidding process. 

2. Bidding Document 

2.1 The goods/ services required, bidding procedures and conditions of contract are prescribed in the bidding 

documents. In addition to the Invitation for Bids, the bidding document shall include: 

(a) 

(b) 

(c) 

(d) 

(e) 

(f) 

(g) 

(h) 

The Instruction to Bidders 

Conditions of Contract 

Technical Specifications 

Schedule of Requirements 

Price Schedule 

Bid Form 

Bid Security Form 

Performance Security Form 

2.2 The bidder is required to examine all Instructions, commercial terms and conditions, forms, technical 

specifications, schedule of requirements etc. as included in the bidding document. Failure to furnish all 

information as required by the bidding documents or submission of an incomplete and/ or partially quoted 

bid will remain at the bidder’s risk and may result in the rejection of its bid. 

The bidder shall be duly authorized by the producer or manufacturer of the goods to supply the goods in 

Nepal, in case the bidder did not manufacture or otherwise produce it. 

3. Clarification of Bidding Documents 

A prospective bidder requiring any clarification of the bidding documents may notify the Nepal Telecom 

in writing at the mailing address indicated in the invitation for bids. The Nepal Telecom will respond in 

writing to any request for clarification of the bidding documents received not later than fifteen (15) days 

prior to the deadline for the submission of bids. Written copies of the Nepal Telecom's response (including 

an explanation of the query but without identifying the source of the inquiry) will be sent to all prospective 

bidders who have purchased the bidding document. 

4. Amendment of Bidding Document 

4.1 The Nepal Telecom, may, for any reason, whether at its own initiative or in response to a clarification 

requested by a prospective bidder, may issue clarification and corrections seven (7) days prior to the 

deadline for the submission of bids without affecting the condition and specifications. 

4.2 Such clarifications and corrections will be notified in writing to all prospective bidders who have 

purchased the bidding documents. Inclusion of such clarification and corrections will be binding on them. 

4.3 In order to provide bidders reasonable time in which to take the amendment into account in preparing their 

bids, the Nepal Telecom may at its discretion extend the deadline for submission of bids. 

5. Composition of Bid Document 

The bid documents shall comprise documents and forms duly filled with date and signed by authorized 

person as mentioned in the Section I: ‘Important Notice to Bidders’. 

5.1 Submission of the following documents and forms along with bid document are mandatory, without 

which, the bid shall be rejected. 

(a) 

Bid Form (Sample form No. - 1) in accordance with Section V: Sample Forms; duly filled with date 

and signed by authorized person. 


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(b) Bid Security furnished in accordance with Clause No. - 7 of Section III: Instructions to Bidders 

(ITB) and the Bid Security Form (Sample form No. - 2) Duly filled with date and signed by 

authorized person. 

(c) 

Price Schedule in accordance with Section VII and Clause No. – 6 of Section III: Instructions to 

Bidders (ITB) duly filled with date and signed by authorized person. 

(d) Manufacturer/Developer's Authorisation Letters as per Clause No. 16.2 of Section III: ITB for the 

offered systems (Please refer to clause (d): Part-B of Section I: Important Notice to Bidders). 

(e) 

(f) 

(g) 

(h) 

(i) 

The Power of attorney and Signature specimen of the authorized person in a separate sheet shall be 

submitted along with the Bid. (Please refer to Clause No. – g of Part-A and Part-B of Section I: 

Important Notice to Bidders.) 

A clause by clause comments on Conditions of Contract and Technical Specification. (Please refer 

to Clause No. - a.: Part-A and Part-E of Section I: Important Notice to Bidders.) 

Detail technical description and performance characteristics of all the offered OTA Platform 

System. (Please refer to Clause No. - c: Part-A of Section I: Important Notice to Bidders.) 

Bidder’s Eligibility and Equipment Field proven-Ness of the offered OTA Platform System. 

(Please refer to Clause No. – 16 of Section III: Instructions to Bidders.) 

All documents supporting as evidence for the clauses of eligibility of products shall be Authentic 

Documents (true copy of certificates with the letter head of the issuing authority duly signed with 

date by the authorized person, stamped with official seal and with name, designation of the signatory 

in the letter) regarding Bidder’s/Manufacturer’s experience and field proven-ness of OTA Platform 

System as mentioned in the Clause No. – 16 of Section III: Instructions to Bidders (ITB). 

(j) Quality Assurance Certificate: ISO 9000 Series and SAS Certificate. (Please refer to Clause No. - 

e.: Part-A of Section I: Important Notice to Bidders.) 

(k) All pages containing Conditions of Contract and Technical Compliance Statement shall be signed by 

the bidder (authorized person) and stamped with official seal. 

(l) 

The bidder shall guarantee that the goods supplied under this contract are genuine, newly 

manufactured, and unused. With rapid technological developments taking place in this field, the 

Bidder shall offer most recent or updated version, incorporating all the recent improvement in designs 

and materials, of the field proven equipment unless provided otherwise in the contract and conform to 

the bidding document. The changes introduced in such equipment shall, however, be evolutionary and 

not revolutionary in nature. 

(m) The bidder shall submit the Audited Financial Statement and Annual Reports for last three (3) 

years along with the bid document. 

(n) 

Product catalogue/ brochures with technical specification, company profile of the manufacturer 

etc. to be furnish to establish that the manufacturer has the financial, technical and production 

capability necessary to perform the contract, including capacity in terms of personnel for the purpose 

of carrying out services. 

The Bidder shall submit the above documents from (a) to (e) in 3rd envelope sealed and marked as 

“Document for bid Opening” and remaining documents from (f) to (n) shall be enclosed in 1st envelope 

“Original” and 2nd envelope “Copy” as mentioned in Clause No – 9: of Section III: Instructions to 

Bidders. 

5.2 Compliance Statements to Commercial and Technical Requirement 

5.2.1 In the offer, the bidder shall include clause by clause statement and sufficient documentation such that 

the Nepal Telecom can validate the compliance statements. In the statement of compliance, the bidder 

shall state:- 

a. “Fully Compliant" if systems and functions offered fully meet the tender requirement. 


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b. “Partially Compliant” if the systems and functions offered meets the requirement partially. The 

bidder shall state the reason why the offer is partially compliant. However, if the bidder is able to 

fulfill the specified requirement later, the time schedule for this shall be stated. In such cases, the 

bidder shall clearly mention the extent to which other requirements or specifications are affected. 

c. “Non Compliant” if the systems and functions can not meet the requirements. The bidder shall also 

state reasons for it. 

d. Compliance statements such as ‘Agreed’, ‘Noted’, ‘OK’, Tick mark, Do (") and ‘Understood’ etc. 

shall not be acceptable and shall be considered “Non Compliant” 

Bidders shall mention, along with the compliance statement, the relevant clause No., page No., chapter 

/section/volume of the offered bid document and/or the brochure and catalogue, wherever applicable, for 

the purpose of verification of their commercial and technical compliance statement. 

5.2.2 In case of absence or unclear statements of compliance for any specified requirement, the Nepal 

Telecom will interpret that particular requirement as being "Non Compliant ". 

6. Bid Price and Bid Currency 

The bidder shall quote the unit prices and total bid prices of the goods it proposes to supply under the 

contract on the price schedule attached to this document. 

6.1 The prices shall be quoted in US$ or in EURO on CIP (by air) to the delivery Sites as per Section VI: 

Schedule of Requirement (SOR). The prices shall be exclusive of taxes/duties such as VAT, Local 

Development Tax, Custom Duties, and Security Tax etc. applicable at the port of entry in Nepal. 

6.2 The bidder shall be responsible to pay withholding tax (TDS – Tax Deduction at Source) as per the 

Income tax law of government of Nepal applicable at the time of the payment. 

6.3 The Bidders from Nepal shall quote in Nepalese currency on CIP Nepal Telecom's respective Stores 

basis and payments will be made accordingly. This price shall be inclusive of taxes/duties such as VAT, 

Local Development Tax, Custom Duties, and Security Tax etc. applicable in Nepal. Such Bidder must 

submit up to date firm/Company registration certificate and Tax clearance certificate from Government 

of Nepal. 

6.4 The Bidder from outside Nepal, if wishes to supply goods with Nepal as country of origin or wishes to 

quote in Nepalese currency fully or partially, shall quote in Nepalese currency. This price shall be 

inclusive of taxes/duties such as VAT, Local Development Tax, Custom Duties, and Security Tax etc. 

applicable in Nepal. The Bidder may authorize its Local Agent/ any other supplier to receive the payment 

of Nepalese Currency portion. In such a case the Bidder or authorized Local agent/any other supplier 

must submit Tax Invoice with VAT number. 

6.5 If the Supplier who has quoted the price in foreign currency wishes to receive the payment in Nepalese 

currency, the exchange rate applicable for such conversation shall be as per the exchange rate of the Bid 

Opening Date. 

6.6 In the case of Nepalese Bidder bidding on behalf of Principle manufacturer/Bidder (other than Nepalese), 

the Nepalese Bidder: 

1. Shall be authorised dealer of the offered equipment and shall submit, along with the Bid, the 

Agency Registration Certificate issued by concerned authority in Nepal. 

2. Shall quote the prices as stated in clause no. - 6.1 of Section III: Instructions To Bidders (ITB). 

3. Shall submit Power of Attorney to submit and sign the Bid offer (If applicable) 


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4. The Nepalese Bidder furnishing the Bid Security on behalf of the Principle Manufacturer/Bidder 

shall preferably state the Bidder’s name as “ M/S____ (Name of Bidder) bidding on behalf of 

M/S_____ (Name of Principal Manufacturer/Bidder)”. The name and address of principal company 

must be mentioned in the bid and the payments will be made accordingly to the principal company 

or the foreign company (not to the Nepalese Company. 

5. Nepal Telecom shall open L/C in the name of Principle manufacturer and payment shall be made to 

the Principle Manufacturer only after deducting Tax deduction at Source applicable at the time of 

payment as per Income Tax law of Nepal. 

6.7 The prices shall be fixed and will not be subjected to any variation 

Any bid not submitted as per the Clause No. - 6 shall be rejected. 

7. Bid Security 

7.1 Pursuant to clause No. - 4 of Section II, the bidder shall furnish, as part of its bid, Bid Security of US$ 

53,000.00 (In words: United States Dollars: Fifty Three Thousand only) or Euro 36,100.00 (In words: 

Euro: Thirty Six Thousand One Hundred only) or NRs. 4,000,000.00 (In words: Nepalese Rupees: 

Four Million only). 

The bid security must be furnished or counter guaranteed by one of the Nepalese Commercial Banks as 

mentioned in Clause No. - 4 of Section II: Invitation for bid. 

7.2 Bid Security shall remain valid up to 31 st July, 2010. 

7.3 Any bid not secured in accordance with clause Nos. 7.1 and 7.2 shall be rejected. 

7.4 The bid security is required to protect the Nepal Telecom against the risk of bidder's non-performance. 

7.5 The bid securities of all the bidders will be discharged upon signing of the contract and after furnishing 

the performance security by the successful bidder, pursuant to Clause No. – 4 of Section IV: Conditions 

of contract (COC). 

7.6 The bid security shall be forfeited 

(a) 

If the bidder withdraws its bid during the period of bid validity specified by the bidder on the Bid 

Form; 


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OR 

(b) If the bidder, having been notified of the acceptance of its’ bid by the Nepal Telecom during the 

period of bid validity, either fails or refuses to sign the contract agreement within fifteen (15) days 

from the date of issuance of letter of intent (LOI); or fails or refuses to furnish the Performance 

Security in accordance with clause No. - 4 of Section IV: Conditions of Contract. 

7.7 If due to certain reasons, bid submission date is extended the validity of the bid security shall be 

extended accordingly without which bid shall be rejected. 

8. Period of Validity of Bids 

8.1 Bids shall remain valid up to 1 st July, 2010. 

Bids, not valid until the date mentioned above, shall be rejected. 

8.2 In exceptional circumstances, the Nepal Telecom may solicit the bidder's consent to an extension of the 

period of validity. The request and the responses thereto shall be made in writing. The bid security 

provided under Clause No. - 7 of Section III: ITB shall also be suitably extended. A bidder may refuse 

the request without forfeiting its bid security. A bidder granting the request will not be required nor 

permitted to modify its bid. 

8.3 If due to certain reasons, bid submission date is extended the validity of the bid shall be extended 

accordingly without which bid shall be rejected.



9. Formats, Sealing, Marking and Signing of Bids 

9.1 The bidders are required to submit the bids in three (3) separate envelopes each envelope sealed properly 

as follows: 

(a) 1st envelope with seal and marked as "Original", shall contain original documents as per Part - A of 

Section I: Important Notice to Bidders (INB). 

(b) 2nd envelope with seal and marked as "Copy", shall contain copy documents as per Part - A of 

Section I: Important Notice to Bidders (INB). 

(c) 3rd envelope with seal and marked as "Document for Bid Opening", shall contain original documents 

as per Part - B of Section I: Important Notice to Bidders. In order to assist the bid opening process, 

the bidder shall also submit a signed and sealed list of all the documents submitted, in the 3 rd 

envelope as per the annex II. 

In the event of any discrepancy between original and copy document, the original hard copy 

document shall prevail. 

9.2 The original and the copy or copies of the bid shall be typed or written in indelible ink and shall be 

signed by the bidder or a person or persons duly authorized to bind the bidder to the contract. All pages 

of the bid, except for un-amended printed literature, shall be initialed by the authorized person or persons 

signing the bid. But, the pages containing conditions of contract and technical compliance statement shall 

be signed and stamped with official seal by the bidder (authorized person). Please refer to Clause No. - b: 

Part-A of Section I : Important Notice to Bidders also. 

9.3 Any interlineations, erasures, or overwriting shall be valid only if they are initialed by the authorized 

person or persons signing the bid. Please refer to Clause No. - b: Part-A of Section I : Important Notice to 

Bidder also. 

9.4 (a) The inner and outer envelopes shall be addressed to the Nepal Telecom at the following address: 

The Director, 

Nepal Telecom (Nepal Doorsanchar Company Limited), 


Central office, Doorsanchar Bhawan 


P.O. Box No - 5406 

Tel No: 977 1 4227878, 4210309 

Fax No. : 977 1 4227260 

E-mail: ntc.mmd@ntc.net.np 

Website: http://www.ntc.net.np 

(b) Bearing “Invitation for Bids Tender No. NDCL/19/066-67 for Supply, Delivery, Installation & 

Commissioning of Over The Air (OTA) Platform System.” with all Accessories and the words 

“Do Not Open Before Opening Date” i.e. 4 th March, 2010 and indicate the name and address of 

the bidder to enable the bid to be returned unopened in case it is declared “LATE”. 

9.5 If the outer envelope is not sealed and marked as required by Clause No. – 9.4, the Nepal Telecom will 

assume no responsibility for the bid's misplacement or premature opening of the bid submitted. The bid 

thus received will be rejected. 

9.6 In order to facilitate evaluation of the bid, the bidder shall provide the complete bidding documents in 

hard copy as well as soft copy including Price Schedule, Schedule of Requirements, Compliance 

statements of both Commercial and Technical requirements, other calculations etc. In case of discrepancy 

between hard copy and soft copy, hard copy shall prevail. 

10. Deadline for Submission of Bids 

10.1 Bids must be received by the Nepal Telecom at the address specified under Clause No. - 9.4 (a) not later 

than 11: 45 a.m. on 4 th March, 2010. 


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However, if the submission date is declared to be public holiday, the submission date will be postponed 

for the next working day at the said time. 

10.2 Nepal Telecom may, at its discretion, extend this deadline for the submission of bids by amending the 

bidding documents in accordance with Clause No. - 4 of Section III: Instructions to Bidders. 

11. Late Bids 

Any bid received by Nepal Telecom after the date and the time of submission of bids pursuant to Clause 

No. - 10 of Section III: Instructions to Bidders (ITB) shall be rejected. 

12. Opening of Bids by the Nepal Telecom 

12.1 The Nepal Telecom will open bids, in the presence of bidders representatives who choose to attend at 

12.00 noon on 4 th March, 2010 at the Nepal Telecom, central office, Doorsanchar Bhawan, Bhadrakali 

Plaza, Room No. - 201. In case, the bid opening date happens to be an official holiday, the Nepal Telecom 

will open the bids in the following working day. The bidder representatives who are present shall sign a 

bid opening checklists evidencing their attendance. 

12.2 The bidder's names, bid prices, modifications, bid withdrawals and the presence or absence of the 

requisite bid security and such other details as Nepal Telecom at its discretion, may consider appropriate 

will be announced at the opening. 

12.3 The Nepal Telecom shall prepare minutes of the bid opening. 

13. Delivery, Installation, Testing and Commissioning Schedule 

Delivery of all the goods shall be made to the Nepal Telecom's respective stores as mentioned in Clause 

No. – 5 of Section IV: Conditions of Contract (COC) and quantity mentioned in Section VI: Schedule of 

Requirement for OTA Platform System. Bids with deviation in delivery period mentioned in Clause 

No. - 5 of Section IV: Conditions of Contract (COC) by more than four (4) weeks shall be rejected. 

14. Warranty 

Bid with any deviation in warranty as mentioned in Clause No. – 6 of Section IV: Conditions of Contract 

(COC) shall be rejected. 

15. Payment 

Bid with any deviation in payment term as mentioned in Clause No. – 7 of Section IV: Conditions of 

Contract shall be rejected. 

16. Bidders and Manufacturer’s Eligibility and Equipment Field-Proven-ness. 

16.1 Bidder’s Eligibility 

16.1.1 The bidder shall be a manufacturer/Developer of the offered OTA Platform System. The Bidder shall 

submit the proof of being manufacturer/Developer of the goods. 

16.1.2 Bidder shall not be under a declaration of ineligibility for corrupt and fraudulent practices issued by 

Government of Nepal. 

16.1.3 The Bidder, Developer and Manufacturer who are black listed or are under the process of being black 

listed shall not be eligible to participate this bidding process. The bid offered by such Bidder, Developer 

and Manufacturer shall not be considered for the bid evaluation. 

16.1.4 Bidder shall not have ownership with competitors of Nepal Telecom in Nepal and must not have plan to 

have ownership until the completion of all the contractual obligations 


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16.1.5 Bidder found to be involved in fraudulent activity such as carteling in order to manipulate the bid price 

may be blacklisted and Bid submitted shall be rejected. 

16.1.6 If the bidder submits bid in Joint venture, then joint venture agreement shall be submitted. The Bidder 

shall specify Prime Responsible Party and its responsibility in Bid Document. In case of joint venture, 

each party of the agreement shall meet the eligibility criteria as mentioned in the clause No. 16.1 of 

Section III: ITB. Nepal Telecom shall sign the contract only with the Prime responsible party, if contract 

is awarded. 

16.2 Manufacturer’s Authorization Letters 

The bidder shall be a manufacturer/Developer of the offered OTA Platform System. Therefore, The 

Bidder shall submit the proof of being manufacturer/Developer of the goods. 

16.3 Bidder’s/Manufacturer’s experience and equipment field proven-ness 

16.3.1 Supply Records 

The manufacturer/developer shall have supplied and installed OTA to at-least 5 (five) different operators 

(Telecom Company), out of which at least three (3) operators shall be from three (3) different countries 

outside the country of origin. 

16.3.2 User Certificates 

The bidder shall submit user satisfactory performance certificate from at least three (3) different telecom 

operators from three (3) different countries in Americas, Europe, Australia or Asia. 

16.3.3 The Bidder shall provide authentic certificates of minimum one year of successful Installation, operation and 

maintenance of minimum two (2) different operators with installed OTA Platform System in Americas, 

Europe, Australia or Asia. 

16.3.4The Bidder shall provide certificates incorporating adequate information as specified in Annex I: 

Satisfactory Performance Certificate enclosed in the bid document from operator/user administrations as 

proof against above requirements mentioned in clause no 16.3.2 and 16.3.3. The certificates shall be with 

letter head including e-mail address, telephone no., fax no. and address of the issuing authority duly signed 

with date by the authorized person, stamped with official seal and with name, designation of the signatory in 

the letter. 

Nepal Telecom reserves the right to verify with the said administrations, the satisfactory uses of the 

goods supplied to them. 

16.3.5 The bidder must have three (3) years minimum cumulative sales turnover of and above USD 10 millions 

which shall be supported by audited financial statements. 

Any bid not submitted as per the sub-clauses of Clause No. – 16 of this section shall be rejected. 

17. Bid Evaluation and Award Criteria 

17.1.1 In case a bidder offers one or more alternate or optional offer(s) in addition to the main offer, the Nepal 

Telecom will consider only the main offer for evaluation purpose, and under no circumstances, 

evaluation will be influenced by anything mentioned in alternate or optional offer(s). 

However, based on cost-benefit and/ or technical analysis, the Nepal Telecom, if deemed necessary, may 

consider alternate or optional offer(s) during contract negotiation with the successful bidder. 

17.1.2 Unit Price of Goods, Service and Inland 

The Bidder shall quote unit prices of all the items mentioned in Schedule of Prices. In the column 

related to Price of Schedule of Prices, except monetary value, Bidder shall not quote any other text such 

as “Included Above”, “Not Applicable”, “Not Available”, “Free of Cost” etc. 

“Discount” and “Free of Cost Goods, services and Inland”, if any, offered by the bidders shall not 

be considered Therefore, Bidders desiring to offer discount or Free of Cost shall modify their 


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offers suitably while quoting and shall quote clearly net price taking all such factors like discount, 

free of cost etc. into account. 

If, in case, the bidder quote lump sum Discounts and “Free of Cost (FOC)” items in the Schedule 

of Price, the Discounts and Free of Cost shall not be considered and Unit Price of the discounted 

and FOC items shall be considered for the evaluation purpose. However, discounts and FOC shall 

be considered while calculating final contract amount if this bidder happens to be a winner. 

If the unit price is not quoted, the evaluation will be done with loading the highest price among the 

responsive bidder and contract will be done as per price mention in BOQ 

The quoted unit prices shall remain valid until seven (7) years from the date of completion of 

Warranty Period as mentioned in the Clause No. 6 of Section IV: COC and applicable in all 

subsequent purchases on later dates within or after the warranty period 

17.2 Preliminary Examination 

17.2.1 Nepal Telecom will examine the bids to verify whether the bid is valid & complete, whether the bid is 

accompanied by valid bid securities, whether any computational errors have been made, whether 

required sureties have been furnished, whether the documents have been properly signed, and whether 

the bids are generally in order. 

17.2.2 Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the unit 

price and the total price which is obtained by multiplying the unit price and quantity, the unit price shall 

prevail, and the total price will be corrected. If there is a discrepancy between words and figures, the 

amount in words will prevail. 

If the Supplier does not accept the correction of the errors, its bid will be rejected, and its bid security 

shall be forfeited. The Nepal Telecom reserves the rights to award the tender to the next lowest bidder or 

may go for re-tender whichever is convenient. 

17.2.3 Nepal Telecom may waive any minor informality, nonconformity, or irregularity in a bid, which does 

not constitute a major material deviation, provided such waiver does not prejudice or affect the relative 

ranking of any bidder but bids with any deviations to the clauses marked with asterisk (*) shall be 

considered as major deviations and the bid with such major deviations shall be rejected. 

17.2.4 Prior to the detailed evaluation, Nepal Telecom will determine the substantial responsiveness of each bid 

to certain critical provisions stipulated in the Nepal Telecom tender document. For the purpose of this 

clause, a substantially responsive bid is the one, which conforms to all the terms and conditions of the 

bidding documents without major material deviations. Deviations from, or objections or reservations to 

critical provisions, such as those concerning Bid Security, Payment Terms, Applicable Law, Taxes 

and Duties, warranty, Delivery and the technical requirements marked with asterisk (*) will be 

deemed to be major deviations as mentioned in Clause No. – e of Part – D of Section I : INB. Nepal 

Telecom’s determination of a bid’s responsiveness will be based on the contents of the bid itself without 

recourse to any extrinsic evidence. 

17.2.5 If a bid has one or more major deviations, it will be rejected by the Nepal Telecom and will not 

substantially be made responsive by the bidder by correction of the nonconformity. 

17.3 Detailed Evaluation 

17.3.1 Detailed evaluation shall be carried out for those bids, which are found to be responsive after 

preliminary examination as per above clause 17.2. Detailed evaluation shall be based on clause by clause 

compliance statements or comments on condition of contract and technical specification as well as 

technical details, catalogues, brochures etc. furnished by each bidder. 

17.3.2 Once the bids are considered substantially responsive after detailed evaluation, all those responsive bids 

shall be judged from financial evaluation perspective only and no weight-age shall be given to other 

technical details or parameters or additional features and facilities of the offered products. 


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17.3.3 For evaluation of the bids, in addition to the bid price and other commercial and technical requirements, 

the following factors shall be taken into consideration for evaluation purpose: 

17.3.3.1 If the offered quantity is not sufficient to meet the Nepal Telecom’s requirement, required 

quantity will be loaded to fulfill the requirement and price will be adjusted accordingly taking 

into consideration the offered unit price of the same bidder. 

17.3.3.2 If some required items are missing in the offer, then the highest price for such missing item(s) 

among the qualified bidder will be considered for evaluation purpose and loaded to bring all 

bidders in equal footing. 

However, if the bidder who misses/short supplies the required items happens to be the 

successful bidder, the missed/short supplied items shall be provided free of cost to the Nepal 

Telecom. 

If major items, without which the purpose of bidding will not be fulfilled, are missing, 

the bid shall be considered non-responsive and shall be rejected. 

17.3.3.3 Delivery, Installation, Testing and Commissioning Period 

17.4 Contract Award 

If the offered Delivery, Installation, Testing and Commissioning period is more than the 

period specified in clause No. – 5 of Section IV: Conditions of Contract, the price adjustment 

will be made by loading the bid price by one half (0.5%) percent of the total quoted price per 

week for the delayed period up to four (4) weeks. Bids with deviation in delivery period by 

more than four (4) weeks will be rejected. 

Based on evaluation as per above clause Nos. – 17.1, 17.2 and 17.3, the lowest evaluated priced bid 

among all responsive bids will be selected as the successful bid. As financial evaluation shall be done as 

per Clause No. – 17.3.3, total evaluated price may differ from the price quoted by the bidder in it’s price 

schedule. Financial comparison shall be based on “Evaluated Price” and not “Offered Price”. However, 

the final total contract price shall be finalized during contract negotiation with the successful bidder. 

Nepal Telecom will subsequently issue a Letter of Intent (LOI) to initiate negotiation between the bidder 

and Nepal Telecom. Upon successful negotiation, the Nepal Telecom shall award the contract to the 

successful bidder. 

18. Nepal Telecom's Right to accept or reject any or all Bids 

Not withstanding Clause No. – 17, the Nepal Telecom reserves the right to accept or reject partially or 

fully any bid, and to annul the bidding process and reject all bids, at any time prior to award of contract, 

without thereby incurring any liability to the affected bidder, or bidders or any obligation to inform the 

affected bidder or bidders of the grounds for the Nepal Telecom's action. 

19. Nepal Telecom's Right to Vary Quantities 

The Nepal Telecom reserves the right at the time of award of contract to increase or decrease by up to 

twenty percent (20%) of the quantity of goods and services specified in the Schedule of Requirement 

without any change in unit price or other terms and conditions. 

20. Signing of Contract 

After the receipt of the Letter of Intent (LOI) from Nepal Telecom, the successful bidder shall send it’s 

authorized representative within fifteen (15) days for contract negotiation and signing the contract. At the 

time of signing the contract, the Supplier shall submit a Performance Security in the form of bank 

guarantee for ten percent (10%) of the amount of the contract in the same currency as that of the contract 

or equivalent in US$. 

Non-submission of performance security at the time of signing the contract may lead to the cancellation 

of the contract. 


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21. Local Agent 

The bidder selected for contract award shall appoint a local agent prior to contract signature and conduct 

all correspondence through the local agent if the bidder is from outside Nepal. While appointing the local 

agent in Nepal, the successful bidder shall declare the percentage of commission and currency of 

payment payable to the local agent at the time of signing of the contract. 

22. Visit for proof of compliance during evaluation 

NT may depute technical experts to the manufacturer’s/developer’s premises for the verification of 

bidder’s claim of compliance to experience and technical specifications and assessment of 

manufacturer’s overall capabilities based on information submitted by the Bidder. 

The proof of compliance test of the offered OTA Platform System may be performed during the Bid 

evaluation of the tendering process. The Bidder shall make necessary arrangement with the 

administration to accommodate such visit and provide necessary information and access for evaluation. 

The bidder shall make arrangements within 15 days of request letter from NT. 

During the proof of compliance test, NT shall conduct tests based on offered bid and NT’s technical 

specifications. 

The cost of such visits shall be borne by Nepal Telecom and the duration shall be of five (5) working 

days. The Bidder shall arrange for the tests and required test tools, demonstrations and the experts as 

needed by the authorized Nepal Telecom inspector. 

End of Section III: Instructions to Bidders (ITB) 


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Section IV: Conditions of Contract (COC) 

Clause No. 

Table of Clauses 

1 Definitions 

2 Country of origin 

3 Standards 

4 Performance Security 

5 Delivery, Installation, Testing and Commissioning 

6 Warranty 

7 Payment 

8 Contract Amendments 

9 Assignment 

10 Applicable Law 

11 Taxes and Duties 

12 Liquidated Damages 

13 Force Majeure 

14 Insurance 

15 Patent Rights 

16 Documents 

17 Factory Inspection 

18 Training 

19 Additional Orders 

20 Termination of Contract 

21 

22 

Arbitration 

Confidentiality 


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Clause 

No. 



Section IV: Conditions of Contract (COC) 

Particulars of Nepal Telecom’s Requirements 

1 Definitions 

In this contract the following terms shall be interpreted as indicated: 

(a) “The contract” means the agreement entered into between the 

Nepal Telecom and the Supplier, as recorded in the contract 

agreement form signed by the parties, including all amendments and 

appendices thereto and all documents incorporated by reference 

therein; 

(b) “The Total Contract Price” means the total price of all the goods 

and services included in the contract which will be payable to the 

supplier on the fulfillment of all obligations under the contract; 

© “The Contract Price” means the price of individual item listed in 

the price schedule of the contract. 

(d) “The Goods” means all of the goods, which the supplier is required 

to supply and deliver to the Nepal Telecom under the contract; 

(e) “Nepal Telecom (NT)” means the purchaser, Nepal Doorsanchar 

Company Limited 

(f) “MMD” means the Material Management Department of the 


(g) “The Supplier” means the individual or firm supplying the goods 

under this contract; 

2 Country of Origin 

The bidder shall mention country of origin of all the goods offered in 

accordance with the Section VII: Price Schedule and Quantity 

thereof and shall not be deviated from the offered country of origin 

in the offered bid. 

3 Standards 

The goods supplied under this contract shall conform to the 

standards mentioned in the technical specifications. 

4 (*) Performance Security (*) 

4.1 The Supplier shall submit a bank guarantee equivalent to ten percent 

(10%) of the total contract amount (including inland transportation 

cost, if applicable) as Performance Security at the time of signing the 

Contract as per Sample Form No. – 3 of Section V, enclosed in the 

bid document. The currency of the bank guarantee shall be in 

currency of contract or equivalent amount in US$. The validity of 

the bank guarantee shall cover one month more than the warranty 

period as mentioned in the Clause No. – 6 "Warranty" of Section 

IV: Conditions Of Contract. 

The performance security shall be issued or counter guaranteed 

by one of the banks as mentioned in clause No. – 4 of section II: 

Invitation for Bids. 

4.2 The proceeds of the Performance Security shall be payable to Nepal 

Telecom as compensation for any loss resulting from the Supplier's 

failure to complete its obligations under the Contract. Nepal Telecom 

can terminate the Contract if the Supplier fails to fulfill the 

obligations as per the Contract. Upon termination of the Contract, 

the Performance Security submitted under the Contract will be 

forfeited and the loss incurred by Nepal Telecom due to termination 

of the Contract shall be borne by the Supplier. 

Bidder shall state as: 

Fully Compliant 

/Partially Compliant 

/Non Compliant 


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Clause 

No. 


4.3 The Performance Security will be discharged by the Nepal Telecom 

not later than thirty (30) days following the date of completion of the 

Supplier's performance obligations, including any warranty 

obligations and the issuance of Warranty Completion Certificate 

(WCC), as stated in the Clause No. - 6 "Warranty" of Section IV: 

Conditions Of Contract under the contract. 

5 (*) Delivery, Installation, testing and Commissioning (*) 

5.1 Delivery (by air) of all goods shall be made to the Nepal Telecoms’ 

MSD store at Pulchowk, Lalitpur in one (1) lot as mentioned in Section 

VI: Schedule of Requirement of tender document. 

After the goods are received, all the goods shall be handed over to the 

supplier for installation. The supplier shall be fully responsible for the 

storage and security of the goods and its transportation to the 

installation sites until the date of issuance of Provisional Acceptance 

Certificate (PAC) 

5.2 The supplier shall complete the delivery, installation, testing and 

commissioning of the offered OTA Platform System within one 

hundred twenty (120) days from the date of signing of contract. 

5.3 Completion of Installation, testing and Commissioning 

The date of invitation from the supplier to perform Acceptance Test 

and upon confirmation of system’s readiness for start of acceptance 

testing by Nepal Telecom, which leads to the successful acceptance 

testing without any major deficiency, shall be considered as the date 

of completion of Installation, Testing and Commissioning. 

However, If the major deficiencies are found during the acceptance 

testing, the date when the major deficiencies are corrected shall be 

considered as the date of completion of the Installation, Testing and 

Commissioning. 

5.4 The bidder shall provide detailed schedule for delivery, installation, 

testing and commissioning of equipment, services and features under 

the contract. 

5.5 Checking 

After successful delivery of goods, physical checking will be 

performed by the Nepal Telecom's checking team within fifteen (15) 

days to confirm that the delivered goods meet the technical 

specification as per Section VIII: Technical Specifications and meet 

the number of quantity as per Section VI: Schedule Of 

Requirements. 

5.6 If the offered delivery, installation, testing and commissioning period 

is more than the period specified in clause 5.2 of Section IV : 

Conditions of Contract, the price adjustment will be made by loading 

the bid price by one half (0.5%) percent of the total quoted price per 

week for the delayed period up to four (4) weeks. Bids with 

deviation by more than four (4) weeks shall be rejected. 

5.7 The Supplier shall arrange for Pre-Shipment Inspection by the 

internationally recognized surveyor, certifying/confirming the goods, 

their quantity and weight, prior to the packaging and loading in the 

container in case of containerized cargo or at the port of loading in 






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Clause 

No. 


case of break bulk cargo as per the shipping document (or 

commercial invoice) in accordance to the Nepal Telecom contract 

document. 

The Supplier shall provide the detailed information related to the 

proposed Surveyor prior to opening of letter of credit. 

5.8 The Supplier shall use the conference vessels or liner vessels for the 

shipment of the goods. 

5.9 The Supplier shall engage bank listed/approved transporter and duly 

endorsed by the bank listed in Clause No. – 4 of Section II: 

Invitation for Bids (IFB) for the Inland transportation. 

6 (*) Warranty (*) 

6.1 Warranty Period 

The warranty period shall remain valid for a period of 1 (one) year 

from the date of issuance of Final Acceptance Certificate issued after 

successful test of the goods received (as per the clause no 8 of technical 

specification of Section VIII). 





Nepal Telecom shall issue Warranty Completion Certificate (WCC) 

after the completion of warranty period. 

6.2 During the warranty period, the supplier shall make goods (or replace 

with new items if applicable) all defects in the equipment (hardware 

and software, as applicable) as specified by the Nepal Telecom, with 

all reasonable speed and at no additional cost to Nepal Telecom. 

The cost of material, freight, insurance and any other duties and costs 

during the warranty period such as expert visit to Nepal site, cost of 

both way freight for repair of faulty component/system, custom duty 

for importation of repaired item or replacement item etc. shall be borne 

by the Supplier. 

The Supplier shall provide expert staff onsite in Nepal as may be 

required during the warranty period to remedy any deficiency that may 

develop. Until the completion of the warranty period, the supplier shall 

at all times and under all conditions be entirely responsible for the 

satisfactory performance of the system. 

6.3 The warranty shall cover repair and/or replacement of the goods 

supplied including software. Only genuine items produced by the 

original manufacturer shall be used for repair or replacement. 

6.4 The Nepal Telecom shall promptly notify the Supplier in writing of 

any claims arising under this warranty. 

6.5 Upon receipt of such notice, the Supplier shall, with all reasonable 

speed, repair or replace the defective goods or parts thereof, without 

any costs to the Nepal Telecom within sixty (60) days of receiving 

such notice. 

6.6 If the Supplier, having been notified of the claim, fails to remedy the 

defects(s) within a reasonable period, the Nepal Telecom shall take 

remedial action as may be necessary, at the Supplier's risk and 

expense and without prejudice to any other rights which the Nepal 

Telecom may have against the supplier under the Contract. 

6.7 During the delivery and testing, if some of the items found missing, 

short-supplied or damaged, the Supplier shall supply/ replace these 


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Clause 

No. 


items without any cost to the Nepal Telecom, and all the costs 

including customs and other local taxes shall be borne by the 

Supplier. 

6.8 Extended Warranty 

After completion of one year warranty as specified in COC: clause no 

6, three (3) years of extended warranty will take effect as per the 

Clause No. 14 of Section VIII, Chapter 1. Separate L/C shall be 

opened for the extended warranty service. 





The cost of extended warranty on annual basis shall be valid up to 

three (3) years after expiry of extended warranty period and if 

required by NT, will be extended in annual basis after completion of 

extended warranty 

6.9 Spare 

The supplier is required to maintain adequate spares in Nepal, so that 

the operation of the system is not hampered due to turn around time of 

replacement of faulty cards/units/modules, during warranty period and 

extended warranty period. 

7 (*) Payment (*) 

7.1 100% payment of the foreign currency component for the goods 

shall be made through Irrevocable Letter of Credit (L/C) for the 

foreign currency component. 

All payment under this contract shall be made only after deduction 

of withholding tax (TDS – Tax Deduction at Source) as per the 

Income tax law of Government of Nepal applicable at the time of the 

payment. 

1. Goods and Services (Excluding Warranty and Extended 

Warranty Service) 

The L/C for the Total Amount of the Goods and Services 

(excluding Warranty and Extended Warranty Services) shall be 

opened within 15 days from the date of signing the Contract 

provided the error free Pro-Forma invoice has been submitted by 

Supplier within seven (7) days from the date of signing of the 

Contract. 

2. Warranty Service (Part-II, Item No. 2.4 of Section VII: SOP) 

The amount for the Warranty Service shall be added before the 

issuance of FAC by amending the original L/C. 

3. Extended Warranty Service (Part-II, Item No. 2.5 of Section 

VII: SOP) 

A separate L/C shall be opened for the amount of Extended 

warranty Service before the expiry of warranty period. The 

supplier shall submit pro-forma invoice and Performance Security 

(10% of the total amounts of Extended Warranty). 

Delay in submission of the error free pro-forma invoice may result in 

delay in opening of letter of credit which ultimately may delay the 

implementation of the system and shall attract liquidated damage. 


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Clause 

No. 




The supplier shall provide separate pro-forma and commercial invoices 

for the goods and services. The breakdown costs of the freight and 

insurance along with the costs of goods to be delivered shall be clearly 

mentioned in the pro-forma and commercial invoice. 





The Payment of the foreign currency component of the Goods and 

Services shall be made in the following manner. 

7.2 Payment for goods Part-I (HW & SW) 

a) On Delivery Completion Certificate: 

Fifty Percent (50%) of the price of the goods (part-I) shipped 

shall be paid through irrevocable letter of credit (L/C) on issuance 

of Delivery Completion Certificate (DCC). 

b) On Provisional Acceptance: 

Twenty percent (20%) payments of the goods (Part-I) shall be 

made through irrevocable letter of credit (L/C) within thirty (30) 

days from the date of issuance of Provisional Acceptance 

Certificate (PAC) as per Clause No. 6 of Section VIII: 

Technical Specifications, Chapter 1. 

c) On Final Acceptance: 

Twenty percent (20%) payments of the goods (Part-I) shall be 

made through irrevocable letter of credit (L/C) within thirty (30) 

days from the date of issuance of Final Acceptance Certificate 

(FAC) as per Clause No 6 of Section VIII: Technical 

Specifications, Chapter 1. 

d) On Warranty Completion Certificate: 

The remaining Ten percent (10%) payments of the goods (Part- 

I) shall be made through irrevocable letter of credit (L/C) within 

thirty (30) days from the date of issuance of Warranty 

Completion Certificate (WCC) as per Clause No 8 of Section 

VIII: Technical Specifications, Chapter 1. 

` 

7.3 Payment for Services (Part-II) 

a) Training and Factory Inspection (Part-II, Item No. 

2.1 & 2.2 of Section VII: SOP): 

100 % payment of the training and factory inspection cost shall 

be made through L/C upon submission of invoices and 

training/factory inspection completion certificate after the 

successful completion of the training/factory testing. NEPAL 

TELECOM will certify such invoices and certificates within 30 

days of submission. 

b) Installation, Testing and Commissioning ((Part-II, Item No. 

2.3 of Section VII: SOP) 

100% payment for Installation, Supervision, Testing and 

Commissioning will be made within 30 days from the date of 

issuance of PAC as per Clause No. 5 of Section VIII: Technical 

Specifications, Chapter 1. 


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Clause 

No. 


7.4 Payment for Warranty Service (Part-II, Item No. 2.4 of Section 

VII: SOP) 

Payment for warranty service for one year will be paid on quarterly 

basis on certification by Nepal Telecom’s Project Manager of 

satisfactory discharge of services as per Clause No. 8 of Section 

VIII: Technical Specifications, Chapter 1. The payment will be made 

on pro-rata basis. 

7.5 Payment for 3 Years Extended Warranty Service (Part-II, Item 

No. 2.5 of Section VII: SOP) 

Payment for three years warranty service will be paid in twelve 

consecutive quarterly installments starting from the satisfactory 

completion of the warranty period of one year as per Clause No. 14 

of Section VIII: Technical Specifications, Chapter 1. A separate L/C 

will be opened for this purpose. 

7.6 Payment for Local Currency Portion (if applicable) 

a) Payment of Inland Transportation: 





100% Payment for local currency incurred in inland 

transportation of the goods in Nepal shall be made to the 

Supplier within Thirty (30) days upon a claim after the 

satisfactory receipt of all the goods at final destination. 

b) Payment of the goods and services with country of origin 

Nepal: 

Payment for the Goods with Country of Origin Nepal shall be 

made as per the Clause No. 7. 1 and 7.2 in local currency. The 

exchange rate applicable for conversation shall be as per the 

exchange rate of the Bid Opening Date. 

The Supplier may authorize its Local Agent/ any other supplier to 

receive the payment of Nepalese Currency portion. The Bidder or 

authorized Local agent/any other supplier must submit Tax Invoice 

with VAT number. 

7.4 L/C Amendment and Effective Date 

In case the L/C has to be amended due to reasons attributable to the 

Supplier, the effective date of L/C will be the date on which L/C was 

originally established. 

If the L/C has to be amended due to reasons attributable to Nepal 

Telecom, the effective date of L/C will be the date on which L/C is 

amended. 

All the charges for L/C payable outside Nepal shall be borne by the 

Supplier. 

In case L/C amendment is requested by the Supplier for the reasons 

attributable to the Supplier, all bank charges for such amendment 

(reconfirmation charge, negotiation charge etc.) inside and outside 

Nepal shall be borne by the Supplier. 


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Clause 

No. 


8 Contract Amendments 

No variation in or modification of the terms of the Contract shall be 

made except by written amendment signed by the both parties. 

9 Assignment 

The Supplier shall not assign, in whole or in part, its obligations to 

another party to perform under this Contract, except with the Nepal 

Telecom's prior written consent. 

10 Applicable Law 

The contract shall be governed and interpreted in accordance with 

prevailing laws of Nepal Government. 

11 (*) Taxes and Duties (*) 

11.1 The Supplier shall be entirely responsible for all taxes/duties stamp 

duties, license fees and other such levies imposed outside Nepal. The 

taxes/ duties such as custom duties, VAT, local development tax, 

security tax etc. applicable at the time of importation of goods in 

Nepal, for the value not exceeding the total contract price will be 

borne by the Nepal Telecom. However, it will be the Supplier's 

responsibility to pay Taxes/duties as mentioned above for the 

amount increased beyond the total contract price. 

In case of Nepalese Bidder the prices shall be quoted in NRs. 

(Nepalese Rupees) on CIP Nepal Telecom’s MSD Store, Pulchowk, 

Lalitpur as per the Section VII: SOR. The prices shall be inclusive of 

Taxes/duties such as VAT, Local Development Tax, Custom duties, 

security tax etc. applicable in Nepal. 

11.2 The Supplier shall be responsible to pay withholding Tax (TDS-Tax 

Deducted at Source) as per the income tax law of Government of 

Nepal applicable at the time of payment. 

11.3 Taxes and deduction of Payment 

All the payment under this contract shall be made only after 

deduction of withholding tax amount (TDS- Tax deducted at Source) 

in accordance with the clause No. – 11.2 of Section IV: Conditions 

of Contract (COC). 

Liquidated damages, short fall of goods and any other charges 

payable to the Nepal Telecom shall be deducted at the time of the 

payment. 

12 Liquidated Damages 

12.1 If the Supplier fails to complete the Supply, Delivery, Installation 

and Commissioning of the offered system within the time period 

specified in the contract as per Clause no. 5 of this Section, the 

Nepal Telecom shall, without prejudice to its other remedies under 

the Contract, deduct from the Total Contract Price payable to the 

Contractor, as liquidated damages, a sum equivalent to 0.5% percent 

of the Total Contract Price for each week of delay until actual 

delivery/commissioning or up to a maximum deduction of 10% of 

the Total Contract Price. Once the maximum is reached, Nepal 

Telecom may consider termination of the Contract. 

The Liquidity damage clause is imposed for the timely delivery and 

Commissioning of the goods/services. The calculation of LQD shall 

be done in weekly basis and for this purpose one week shall 

constitute seven days or less (i.e. even a delay of one day will be 






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Clause 

No. 




considered as a delay by one week). 

13 Force Majeure 

13.1 The Supplier shall not be liable for forfeiture of its Performance 

Security, liquidated damages or termination for default, if and to the 

extent that, its delay in performance or other failure to perform its 

obligations under the contract is the result of an event of Force 

Majeure. 

13.2 For purposes of this clause, "Force Majeure" means an event beyond 

the control of the Supplier or Purchaser and not involving the 

Supplier's or Purchaser's fault or negligence. Such events may 

include, but are not restricted to, acts to the Nepal Telecom either in 

its sovereign or contractual capacity, wars or revolutions, fires, 

floods, epidemics, quarantine restrictions and freight embargoes. 

13.3 If a Force Majeure situation arises, the Supplier shall promptly 

notify the Nepal Telecom in writing of such condition and the cause 

thereof. Unless otherwise directed by the Nepal Telecom in writing, 

the Supplier shall continue to perform its obligations under the 

Contract as far as is reasonably practical, and shall seek all 

reasonable alternative means for performance not prevented by the 

Force Majeure event. 

14 Insurance 

14.1 The goods supplied under the Contract shall be fully insured in a 

freely convertible currency against any loss or damage incidental to 

manufacture or acquisition, transportation, storage and delivery in 

the manner specified in the Clause No. - 14.3 of this section. 

14.2 The insurance policy shall be issued or counter issued by one of the 

insurance company incorporated in Nepal. Any claim under 

insurance policy shall be lodged with such insurance company in 

Nepal and claim shall be released /paid to the Nepal Telecom, if 

applicable. 

14.3 The insurance shall be in an amount equal to 110 % of the CIF value 

of the goods from "warehouse to warehouse" on "all risks" basis (as 

per Institute Cargo Clauses – A) including risks of theft, pilferage, 

non delivery (TPND), strike, riots, civil commotion (SRCC) and war 

clauses. All the items shall be fully insured by the supplier up to the 

final destinations. 

14.4 The insurance policy shall remain valid till sixty (60) days after the 

delivery of all the goods at the Nepal Telecom's respective stores. 

14.5 Any item/part damage/ lost shall be replaced by the Supplier free of 

charge at first and the insurance claim shall be made by the Suppliers 

to recover the cost of damaged/ lost goods and the Nepal Telecom 

will extend all the necessary co-operation in this regard. 

15 Patent Rights 

The Supplier shall indemnify the Nepal Telecom against all third - 

party claims of infringement of patent, trademark or industrial design 

rights arising from use of the goods (equipment and software) or any 

part thereof in Nepal. 

16 Documents 

16.1 Upon shipment, the Supplier shall notify the Nepal Telecom and the 

Insurance company by fax and email the full details of the shipment 

including contract number, description of goods, quantity, the airway 






System 

Page 22 of 54



Clause 

No. 


bill/ bill of lading, or truck receipt number and date, port of loading, 

date of shipment, port of discharge, L/C number etc. The Supplier 

shall send by courier service a copy of following documents to the 

Nepal Telecom with a copy to the Insurance company: 

i. Five (5) copies of the Supplier's invoices showing goods 

description, quantity, unit price, total amount and L/C number. 

ii. Original and four (4) copies of the negotiable clean airway bill, 

bill of lading, or truck receipt marked freight prepaid and four 

(4) copies of non-negotiable airway bill/ bill of lading or truck 

receipt with LC number. 

iii. Five (5) copies of packing list identifying contents of each 

package; 

iv. Insurance Certificate; 

v. Manufacture’s /supplier’s guarantee certificate; 

vi. Certificate of origin issued by chamber of commerce 

vii. Manufacturer's factory inspection report 

viii. Factory Inspection Certificate issued by Manager of Material 

Management (MMD) of the Nepal Telecom as per the 

Inspection Report submitted by Nepal Telecom Inspector. 

ix. Pre-Shipment Inspection Certificate certified/ issued by the 

recognized International Surveyor. 

However, the requirement of the certificate and name of the 

international surveyor will be finalized during contract 

negotiation. 

16.2 A set of above mentioned non-negotiable documents shall be 

received by Nepal Telecom within seven (7) days from the date of 

dispatch of goods and if not received, the supplier shall be 

responsible for any consequential expenses and effects. 

17 Factory Inspection 

The Supplier shall provide Factory Inspection for two (2) Nepal 

Telecom’s senior inspector for the period of five (5) working days. 

Please refer to the Clause No. 12 of Section VIII: Technical 

Specification, Chapter 1 

18 Training 

The Supplier is required to provide trainings to the three (3) Nepal 

Telecom’s engineers for the period of fifteen (15) working days in 

the manufacturer’s premises. Please refer to the Clause No. 11 of 

Section VIII: Technical Specification, Chapter 1 

19 Additional Order 

Nepal Telecom shall have the right to order additional goods and 

services up to twenty percent (20%) of the total contract price during 

the contract validity period i.e. until expiry of warranty. The unit 

prices for additional orders shall not exceed the contract unit prices. 





20 Termination of Contract 

20.1.0 Terminations for Default 

Nepal Telecom may, without prejudice to any other remedy for the 

breach of contract, by written notice of default sent to Supplier, 

terminate this contract in whole or in part: 

(a) If the Bidder fails to sign an agreement 


System 

Page 23 of 54

Clause 

No. 




(b) If the Supplier fails to deliver any or all of the Goods within the 

time period (s) specified in the Contract, or any extension thereof 

granted by the purchaser. 

(c) If the Supplier fails to perform any other contractual obligation 

(s) under the contract; 

(d) If the Supplier, in either of the above circumstances, does not 

cure its failure within a period of thirty (30) days (or such longer 

period as the Purchase may authorize in writing) after the receipt 

of the default notice from the Purchaser. 

(e) If it is proved that the Contractor has committed substantial 

defect in implementation of the contract or has not substantially 

fulfilled his obligations under the contract or the completed work 

is not of the specified quality as per the contract , 

(f) If convicted by a court of law in a criminal offence which 

disqualifies the bidder from participating in the contract. 

(g) If it is proved that the contract agreement signed by the bidder 

was based on false or misrepresentation of bidder’s qualification 

information, 

(h) Other acts mentioned in the Bidding documents. 

20.1.1 After this, necessary action will be carried out to black list the 

Supplier and the notice of black listed shall be circulated to all 

departments of Nepal Telecom. The Supplier who has been black 

listed shall not be eligible to participate in any tender and sealed 

quotations of the Nepal Telecom. 

20.1.2 Nepal Telecom shall also forward the necessary paper to the Public 

Procurement Monitoring Office (PPMO) to black-list the Contractor. 

Without prejudice to any other rights of the Purchaser under this 

Contract, the PPMO may blacklist a Bidder for his conduct up to 

three years. 

20.2 Terminations for Convenience 

Nepal Telecom may terminate the Contract, in whole or in part, at 

any time for its convenience. The notice of termination shall specify 

that termination is for the Nepal Telecom’s convenience, the extent 

to which performance of work under the contract is terminated, and 

the date upon which such termination becomes effective. 

However, payment as per the contract payment terms shall be made 

to the Supplier for the performance of work under the contract 

already executed in accordance with the contract at the time of 

contract termination. 

21 Arbitration 

21.1 If any dispute arises between the contracting parties in connection 

with or arising out of contract or the execution of the contract, 

whether the execution of works after the completion of works and 

whether before or after the repudiation or termination of the contract 

including any disagreement by either party with any action, inaction 

certification, the matter shall be settled by arbitration under United 

Nation Commission on International and Trade Law (UNCITRAL) 

Arbitration Rules. 






System 

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Clause 

No. 


21.2 Arbitration shall take place in Kathmandu, Nepal and shall be 

conducted in English Language. 

21.3 The Arbitral Tribunal shall consists of three arbitrators appointed as 

follows: 

(a) Each contracting parties shall appoint only one arbitrator from 

their sides 

(b) The third arbitrator shall be appointed by agreement of the above 

mentioned two arbitrators. 

22 Confidentiality 

Supplier shall not disclose to third parties, and shall use their best 

efforts to ensure that their employees keep secret, all the proprietary 

information obtained directly or indirectly by the Supplier, including 

without limitation, documents or improvements or design, processes, 

know-how and other unpublished information, except as may be 

authorized in writing by Nepal Telecom. 





****End of Section IV **** 


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Page 25 of 54



Section V : Bid Form 

Sample Form No. - 1 Date : _____ ,2010 

Tender No. NDCL/19/066-67 for Supply, Delivery, Installation and Commissioning of Over The Air 

(OTA) Platform System. 



Material Management Department, 


Bhadrakali Plaza, Kathmandu, Nepal. 

Gentlemen: 

Having examined the bidding documents including addenda Nos.: ------------(Insert number), the receipt of 

which is hereby duly acknowledged, we, the undersigned, offer to Supply, Delivery, Installation and 

Commissioning of Over The Air (OTA) Platform System in conformity with the said bidding documents 

for the sum of --------------------(Specify bid price in US$ or EURO and total price of inland delivery in NRs., if 

applicable, in figure and words) or such other sums as may be ascertained in accordance with the schedule of 

prices attached herewith and made part of this bid. 

We undertake, if our bid is accepted, to complete supply, delivery, installation and commissioning of all the 

items specified in the contract within ------ (Specify days) days calculated from date of signing of the Contract. 

If our bid is accepted we will obtain the guarantee of a bank in a sum equivalent to Ten (10) % of the 

Contract Sum for the due Performance of the Contract. 

Commission and gratuities, if any, paid to or to be paid by us to agents-relating to his bid, and to contract 

execution if we are awarded the contract, are listed below : 

Name and Address of Local Agent Amount & Currency Purpose of Commission Gratuities 

__________________ ______________ ______________ 

(if none, state “none”) 

Our bid is valid up to 1 st July, 2010 and it shall remain binding upon us and may be accepted at any time before 

the expiration of this validity. 

Until a formal contract is prepared and executed, this bid, together with your written acceptance thereof in your 

notification of award shall constitute a binding contract between us. 

We understand that you are not bound to accept the lowest or any bid you may receive. 

Dated: ----------------(Specify date) 

Signature ______________ 

Signature 

Name : Name : 

Designation: 

Designation: 

(Witness) 

Duly Authorised to sign 

Address 

bid for and on behalf of 

Official Seal: 

(In the Capacity of), 

Official Seal: 

Note : This Bid Form shall be duly filled, signed, dated and stamped with official seal. Bid Form not duly filled, signed, 

dated and stamped with official seal will not be considered for evaluation. 


System 

Page 26 of 54



Section V : Bid Security Form 

Sample Form No. - 2 

Whereas ---------------(name of the bidder) [ hereinafter called "the Bidder"] has submitted its Bid dated -- 

---------------(date of submission of bid) for tender No. NDCL/19/066-67 for Supply, Delivery, 

Installation and Commissioning of Over The Air (OTA) Platform System (hereinafter called "the 

Bid"). 

KNOW ALL PEOPLE by these presents that WE,--------- (name of bank) of Nepal, having our registered 

office at -------(address of bank) [hereinafter called "the Bank"], are bound unto Nepal Doorsanchar 

Company Limited [hereinafter called "the Purchaser"] in the sum of ------(currency and amount) for 

which payment well and truly to be made to the said purchaser, the bank binds itself, its successors, and 

assigns by these presents. Sealed with the common seal of the said bank this--------(specify date). 

THE CONDITIONS of this obligation are: 

1. If the Bidder withdraws its Bid during the period of Bid validity specified by the Bidder on the Bid Form; 

OR 

2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser during the period of Bid 

validity: 

(a) Fails or refuses to sign the contract agreement within stipulated time, or 

(b) Fails or refuses to furnish the Performance Security, in accordance with the clause No. - 4 of Section IV : 

Conditions of Contract (COC), 

We undertake to pay to the Purchaser up to the above amount upon receipt of its first written demand, 

without the Purchaser having to substantiate its demand, provided that in its demand the Purchaser will note 

that the amount claimed by it is due to its owing to the occurrence of one or both of the two conditions, 

specifying the occurred condition or conditions. 

This guarantee will remain in force up to 31 st July, 2010 and any demand in respect there of shall 

reach the Bank not later than the above date. 

________________________________ 

[Signature and Official Seal of the Bank] 

________________________________________________________________________________ 

The list of banks located in Nepal as per clause No. – 4 of section II: Invitation for Bids (IFB) have been short listed and 

acceptance to Nepal Telecom for the purpose of Bid security. 


System 

Page 27 of 54



Section V : Performance Security Form 

Sample Form No. - 3 






WHEREAS ------(name of supplier) [hereinafter called "the Supplier"] has undertaken, in pursuance of 

Contract No. NDCL/19/066-67 for Supply, Delivery, Installation and Commissioning of Over The 

Air (OTA) Platform System [hereinafter called "the Contract"] 

AND WHEREAS it has been stipulated by you in the said contract that the supplier shall furnish you with 

a bank guarantee by a reputable bank for the sum specified therein as security for compliance with the 

supplier's performance obligations in accordance with the contract 

AND WHEREAS we have agreed to give the supplier a guarantee: 

THEREFORE WE hereby affirm that we are guarantors and responsible to you, on behalf of the supplier, 

up to a total of ------(specify currency and amount of guarantee in figure and words), and we undertake to 

pay you, upon your first written demand declaring the supplier to be in default under the contract and 

without cavil or argument, any sum or sums within the limits of ------(specify currency and amount of 

guarantee) as aforesaid, without your needing to prove or to show grounds or reasons for your demand 

for the sum specified therein. 

This guarantee is valid until the -----------------. 

Signature and Official Seal of the Guarantors 

[Name] -------------------------- 

[Designation] -------------------------- 

[Date]-------------------- 

[Address]--------------- 

____________________________________________________________________________ 

The list of banks located in Nepal as per clause No. – 4 of section II: Invitation for Bids (IFB) have been short listed 

and acceptance to Nepal Telecom for the purpose of performance security. 

Tender No. NDCL/19/066-67 for Supply, Delivery, Installation & Commissioning of the Over The Air (OTA) 

Platform System 

Page 28 of 54



Sample Form: 4 

Section V: License Agreement Form 

To: 






License for {Name of the product} 

1. In consideration of the Contract No. NDCL/19/066-67, {Name and address of the 

software/product manufacturer} grants to Nepal Telecom a fully paid-up perpetual irrevocable 

non-exclusive and non-transferable license on {name of the software product} with effect from 

the delivery date throughout the territory of Nepal to access and use the Products, including all 

inventions, designs and marks embodied therein, supplied under the Contract No. NDCL/19/066- 

67 (hereinafter called the Licensed Products), which software may be: 

a) used or copied for use on or with the Platforms for which they were acquired; 

b) reproduced for safekeeping or backup purposes; 

c) copied for use in any development of the External Programs by Nepal Telecom 

d) disclosed to and reproduced for use by the support service supplier or their subcontractors 

e) used or copied for use on or transferred to replacement computers 

f) subject to audit by the supplier to verify compliance with the license agreement 

g) copied for use in quality assurance of the Programs 

2. Nepal Telecom shall use the Licensed Products in its own business only as 

Telecommunication Service Provider in Nepal. 

3. {Name of the software/ product manufacturer} warrants that: 

a) It has full power and authority to grant the license to use the Programs and the information 

contained in the Manuals and associated documentation; 

b) The Programs will be fit for their purpose and will operate in accordance with the 

specifications and the manuals and related documents agreed between (a) Nepal Telecom and 

(b) {Name of the software /product manufacturer} and that the Program will be free from 

Material Defects; 

c) The Program will operate on the Platforms 

d) {Name of the software /product manufacturer} will provide correction of defects during 

entire operational life time of the offered equipment under the arrangements of 

NDCL/19/066-67 



Page 29 of 54



4. {Name of the software/ product manufacturer} warrants that Nepal Telecom’s use of the 

Licensed Products will not constitute an infringement of a patent, design right, copyright or any 

other proprietary rights of any person. {Name of the software/ product manufacturer} indemnifies 

Nepal Telecom and will save and hold Nepal Telecom harmless from and against all loss, 

damage, costs and expenses (including legal expenses) and liabilities of every kind whatsoever 

arising out of or in connection with any such claims, suit or proceedings. 

5. This License shall be construed in accordance with and governed by the law of Nepal. Each party 

irrevocably agrees to submit to the exclusive jurisdiction of the Courts of Nepal in respect of any 

dispute, suit, action or proceedings which may arise out of or in connection with this License. 

Signed by_____________________ 

For and on behalf of {Name of the software/ product manufacturer} 

Name: 

Title: 

Stamp: 

End of Section V 



Page 30 of 54



Section VI 

Schedule of Requirement 

Tender No. DCL NDCL/19/066-67 for Supply, Delivery, Installation and Commissioning of the 

Over The Air (OTA) Platform System 

SN Description Unit Quantity 

1 Goods 

1.1 Over The Air (OTA) Platform System (HW & SW) Lot 1 

2 Services 

2.1 Training for 3 Persons (Clause No. 11 of Section VIII, Chapter 1) Days 

(Working) 

15 

2.2 Factory Inspection ( 2 Inspectors) (Clause No. 12 of Section VIII, Chapter Days 

1) 

(Working) 

5 

2.3 Installation, Testing and Commissioning (Clause No. 5 of Section VIII, 

Chapter 1) 

Lot 1 

3 Warranty (Clause No. 8 of Section VIII, Chapter 1) Year 1 

4 Extended Warranty (Clause No. 14 of Section VIII, Chapter 1) Year 3 

5 Up-gradation Cost (Clause No. 15 of Section VIII, Chapter 1) Lot 1 

6 CDMA support (Optional, Clause No. 16 of Section VIII, Chapter 1 ) Lot 1 

Note : 

If the destination and quantity require changing the Nepal Telecom shall notify the supplier in 

appropriate time. 

End of Section VI 



Page 31 of 54



Section VII : 

Price Schedule and Quantity Thereof 

Name of Bidder: ______________________________________ 

Tender No. NDCL/19/066-67 for Supply, Delivery, Installation and Commissioning of the Over The 

Air (OTA) Platform System. 

Mode of Shipment: By Air 

SN 

Description 

Make/Model 

Manufacturer 

Country of 

Shipment 

Country of 

Origin 

Unit 

Quantity 

Unit price 

FOB port of 

loading in 

US$ or EUR 

Unit price CIP 

(by air) MSD 

Store, 

Pulchowk, 

Lalitpur in 

US$ or EUR 

Total price CIP 

(by air) 

MSD Store, 

Pulchowk, 

Lalitpur in 

US$ or EUR 

Part-I: 

1 Goods (HW & 

SW) 

Over The Air 

(OTA) Platform 

1.1 System (2 sets 

production and 

standby) 

Sub Total of 

A 

Goods 

Part-II: 

2 

Services 

Training for 3 

Persons (Clause 

2.1 

No. 11 of Section 

VIII, Chapter 1) 

Factory 

Inspection for 2 

Inspectors 

2.2 

(Clause No. 12 of 

Section VIII, 

Chapter 1) 

Installation, 

Testing and 

Commissioning 

2.3 

(Clause No. 5 of 

Section VIII, 

Chapter 1) 

Warranty (Clause 

3 No. 8 of Section 


Extended 

Warranty (Clause 

4 

No. 14 of Section 


5 Up-gradation 

Cost (Clause No. 

15 of Section 

Lot 1 

Days 

(Work 

ing) 

Days 

(Work 

ing) 

15 

5 

Lot 1 

Year 1 

Year 3 

Lot 1 



Page 32 of 54




6 CDMA support 

(Optional, 

Clause No. 16 of 

Section VIII, 

Chapter 1 ) 

Sub Total of 

B 

Service 

C Total (C=A+B) 

Lot 1 

Total Bid Price CIP Mobile Service Directorate Store, Pulchowk, Lalitpur by air in US$ or EUR (in figure): 

________________ (In words : __________________________________________________________ ) 

Breakdown Price of the goods (Part-I) 

(a) Total FOB price of the goods (Part-I) in US$ or EUR (in figure): ________ 

(b) Total Freight Cost of the goods in US$ or EUR (in figure): ________ 

(c) Total Insurance Cost of the goods in US$ or EUR (in figure): ________ 

(d) Total Bid Price CIP Mobile Service Directorate Store, Pulchowk, Lalitpur in US$ or EUR (a+b+c) ------ 

Signature of the Bidder: __________________________ 

Full Name: __________________________________ 

Designation: ________________________ 

Bidder's official seal and date: __________________ 

Note 

In case of discrepancy between unit price and total, the unit price shall prevail. 

In case of discrepancy between unit price in words and unit price in figures, the unit price 

in words shall prevail. 

In case of discrepancy between hard copy and soft copy, the hard copy shall prevail. 

The bidder shall indicate the currency as per clause No. – 6 "Bid prices and Bid currency" 

of section III : ITB. 

The bidder shall provide Bill of Material (BOM) in a separate sheet with detail unit level 

breakdown for each item. The BOM must include FOB and CIP unit price of all the items 

(breakdown). 

Unit price of all the items (including Free of Cost item) shall be provided. 

The bidder shall provide all the items which are not mentioned above but necessary to run 

the system for each system. The price shall be considered for evaluation 

End of Section VII 



Page 33 of 54



Section VIII: Technical Specification 

Chapter 1: General Technical Specification 

Clause 

No. 


1 General 

Nepal Telecom (NT) is the largest telecomm operator in Nepal with an 

active subscriber base above 2.5 Million GSM subscriber. This huge 

customer base creates a unique market opportunity for Nepal Telecom 

to introduce new and innovative services to its mobile subscribers in a 

shared opportunity situation, whereby both the Nepal Telecom and the 

end user both would get benefited. 

Bidder shall state as : 

Fully Compliant / Partially 

Compliant/Non Compliant 

With the advance of network technology, mobile phones have changed 

from an expensive communication tool into a popular communication 

tool and even an amusement tool. Various data services and value 

added services for mobile phones, including SMS,USSD, MMS, 

WAP, download, and streaming, emerge one by one. Since mobile 

networks are becoming increasingly complex, only few users can 

correctly set parameters for a certain service. 

To ensure that various data and value added services can be easily 

used, NT wants to introduce Over the air interface (OTA) that shall set 

parameters of mobile phones. It shall provide necessary parameters for 

terminals accessing a network service such as connection information 

and application information. It shall help ordinary users to 

conveniently use services and applications. 

NT intends to provide this service with the following intentions in 

view 

• To continue as the pioneer in installing state of the art cellular 

services for the loyal customers 

• To create high end retention value in current customer base & 

attract new ones. 

• Provide this service for subscribers of all classes as much as 

possible with new & interactive service features 

NT wishes to implement a complete solution for OTA Provision 

Service and self care services to its Customer. 

1.1 Scope 

The scope of work under his specification includes the following 

1.1.1 Supply and delivery of hardware and software of the proposed Over 

The Air Platform System 

1.1.2 Installation, testing and commissioning of the offered OTA 

Platform system 

The installation and commissioning of the complete new hardware and 

software shall be carried out without disturbance/damage to the service 

in operation. 



Page 34 of 54



Clause 

No. 


1.1.3 Training to Nepal Telecom personnel. 

The bidder shall train at least 3 personnel of NT working in GSM 

department 

1.1.4 Warranty Service 

2 Overview of the System 

2.1 An OTA platform is a system able to perform a secure remote 

management of data and applications on (U)SIM cards. 




The OTA platform should allow to download, update or remove data 

on files and applications on specific (U)SIM card or group of (U)SIM 

cards. For application management, the system can also lock and 

unlock the service for the end-user. It is also possible to retrieve 

information directly from the card through the card audit function. 

The main objective of the OTA platform is to provide the means to 

administrate the 3G/GSM operator fleet of (U)SIM cards all along the 

card life cycle from post-issuance, in order to be able to remotely 

customise subscribers’ services. It is important to know and to control 

for each card its contents and state like the 3G/GSM files profile, the 

current available memory, the number and name of loaded 

applications, their state. 

Each of the above mentioned functions must also include a 

compatibility checking (subscriber/application compatibility, 

application/card compatibility, etc) 

3(*) Vendor’s Profile and Experience (*) 

3.1 The bidder has to be a manufacturer/developer of the offered product 

3.2 The bidder shall provide full company profile and establishment 

history. 

3.3 The manufacturer/developer shall have supplied and installed OTA to 

at-least 5 (five) different operators (Telecom Company), out of which 

at least three (3) operators shall be from three (3) different countries 

outside the country of origin. 

3.4 The bidder shall submit user satisfactory performance certificate from 

at least three (3) different telecom operators from three (3) different 

countries in Americas, Europe, Australia or Asia. 

3.5 Bidder shall be ISO certified and SAS certified 

3.6 The Bidder shall provide authentic certificates of minimum one year 

of successful Installation, operation and maintenance of minimum two 

(2) different operators with installed OTA Platform System in 

Americas, Europe, Australia or Asia. 

3.7 The bidder must have three (3) years minimum cumulative sales 

turnover of and above USD 10 millions which shall be supported by 

audited financial statements. 

3.8 The bid which does not meet any one of the requirement as mentioned 

in above clauses shall not be considered for evaluation and the bid 

shall be rejected. 

4 Capacity 

The offered system shall cater to the 10 (ten) million GSM 

subscribers. 



Page 35 of 54



Clause 

No. 


5 Installation, testing and commissioning of the complete Over The 

Air Platform System 

5.1 The installation and commissioning of the complete new hardware and 

software shall be carried out with minimum disturbance to the service 

in operation and the vendor shall make all necessary arrangements 

including supply of additional equipment so as not to disturb the 

services offered to the existing service 

5.2 The vendor shall be fully responsible for timely and proper 

installation, testing and commissioning of the entire system 

5.3 The vendor shall submit along with the offer a comprehensive 

implementation plan to give clear idea as to how the job shall be 

carried out without service interruption 

5.4 The service interruption during the cut-over of the network shall not 

exceed two working day. 

5.5 The vendor shall associate Nepal Telecom personnel during 

installation, testing and commissioning of the System. The purpose of 

engaging Nepal Telecom’s engineers in the installation, testing and 

commissioning is to cut down the installation cost as well as to give 

them first hand knowledge about the system. 

5.6 The Supplier shall engage the experienced people in the installation, 

testing and commissioning of the offered system. The Bidder shall 

provide bio-data of all personnel who shall be engaged, including their 

experiences. Nepal Telecom shall have full authority to reject and ask 

the Bidder to arrange experienced personnel if experiences of the 

proposed personnel is inadequate. 

5.7 The proposed system shall have facility for login from the front-end 

and back-end separately. 

5.8 The vendor shall provide root-level access to Nepal Telecom for 

administration of database system. 

6(*) Acceptance 

The Supplier shall provide the acceptance test procedure for approval 

at least a month before the delivery. Nepal Telecom shall have the 

authority to approve or reject the acceptance test procedure and to 

include in its discretion any other test in the acceptance test procedure 

either to test the requirements within the Nepal Telecom’s Technical 

Specification and/or to clarify doubts on the integrity of the 

equipment under test. During Acceptance testing the Nepal Telecom’s 

Acceptance Test team shall be free to perform additional tests not 

included in the approved acceptance test procedure, but within the 

Nepal Telecom’s Specification and such additional tests shall be 

considered as part of approved acceptance test procedure. The 

Supplier shall make necessary arrangements for such test, including 

the tools and test equipment required for the tests. 

6.1 Provisional Acceptance Test (PAT) 

6.1.1 The Acceptance testing of Hardware and each module of application 

software shall be carried out as they are delivered, installed and ready 

for putting into operation. After satisfactory completion of the 

provisional acceptance testing of each subsystem (hardware/software 

module), the Provisional Acceptance Certificate shall be issued. The 

bidder shall propose tests a) to verify the Technical specification 






Page 36 of 54



Clause 

No. 


requirements b) for detection of errors and c) any other tests as found 

necessary by the vendor. 

6.1.2 During the provisional testing, besides the above tests, the following 

conditions shall also be fulfilled: 




1. All hardware specified in the contract shall be fully functional. 

2. Errorless functioning of each software module of the system. 

3. User interfaces and report layouts as expected 

4. Totality of entries, queries, reports, check points and controls for 

efficient operation of the module 

5. The following documents shall be provided to Nepal Telecom: 

a) Installation Manual 

b) Interconnection details including scripts if used. 

c) Functional description of the entire system 

d) Data dictionary, table structure and their relationship 

e) System operational and maintenance manuals 

f) Users guides for all types of users in the system 

6. All documents shall be in paper and electronic media. 

7. After completion of the Provisional Acceptance Testing, Nepal 

Telecom will issue the Provisional Acceptance Certificate 

(PAC)or Rejection Letter within fourteen (14) days from the date 

of completion of the provisional acceptance testing. If all the tests 

are successfully performed or if only some minor deficiencies are 

noticed, the Provisional Acceptance Certificate will be issued 

with the condition that the minor deficiencies will be cleared 

within one month from the date of issuance of the certificate. 

8. Issuance of Provisional Acceptance Certificate will not prejudice 

any claim with respect to any defect or malfunction, which may 

subsequently develop during the warranty period. 

9. Nepal Telecom will put the system for commercial operation after 

the Provisional Acceptance Testing is completed provided the 

acceptance testing is completed successfully according to the 

contract schedule. If the testing and commissioning of the system 

is delayed beyond the contract schedule period and/or if there are 

major deficiencies, Nepal Telecom will have full authority to put 

the system into commercial service before issuing Provisional 

Acceptance Certificate. Under such circumstances, the supplier is 

required to make the basic functions and services in place, ready 

for bringing the system into production use and provide 

maintenance service (technical support and maintenance of 

Hardware and Software) from the date the system is brought into 

commercial service at no additional cost to Nepal Telecom. 



Page 37 of 54



Clause 

No. 


10. If the System fails to meet the standards of performance during 

the Stabilization period, Nepal Telecom may, at its option, repeat 

another cycle of Stabilization Period, request a replacement, or 

terminate the Contract for Default and/or return the System for 

appropriate credits. 

11. Unsatisfactory performance, interconnectivity or integration 

between software packages, computer systems and/or with 

workstations may result in the rejection of part or all of the 

System. 

12. Custom developed or customized Application Software shall be 

subjected to a full and comprehensive Acceptance test for each 

business or technical function to be automated (module). The 

Supplier is required to give at least 15 days written notification to 

the Purchaser prior to the commencement of the test for the 

module under consideration, to enable the Purchaser to schedule 

the required resources. Any discovered “bugs” or problems will 

be corrected expeditiously by the Supplier and no later than 

15days after formal notification of the problem. 

13. If, at any case, Nepal Telecom causes any delays in the system 

implementation process, the vendor/bidder shall not be deemed 

responsible for that. 




6.2 Stabilization Period 

Upon successful completion of the Provisional Acceptance Tests and 

issuance of the Provisional Acceptance Certificate, the Stabilization 

Period of ninety (90) days, shall commence. The stabilization period 

shall be considered successfully completed if each of the following 

requirements is met during ninety (90) consecutive days. Nepal 

Telecom will issue a certificate to certify successful completion of 

stabilization period. 

1) The service availability of offered system shall be more than 

99.9% of the time. 

2) No single outage of the offered modules shall exceed duration 

of one hour due to equipment failure. 

3) Major faults or any fault affecting all the customers shall be 

rectified within 24 hours. 

4) Minor faults, not affecting the network service, reported to the 

supplier during this period shall be rectified within one week. 

5) The supplier’s support team shall provide regular O&M 

reports on daily, weekly and monthly basis during the 

stabilization period. The contents and format of such reports 

shall be prepared by the supplier and approved by Nepal 

Telecom before start of the Provisional Acceptance Testing. 

If all the requirements mentioned in the preceding Clause are not met, 

another stabilization period of ninety (90) days shall be put into effect 

from the last date of occurrence of the fault / outage or failure. 



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Clause 

No. 


6.3 Final Acceptance 

Nepal Telecom will issue the Final Acceptance Certificate after the 

supplier fulfills the following requirements. 




1. Successful completion of stabilization period 

2. Successful implementation of all the technical requirements of 

Nepal Telecom’s Tender Specification and other obligations as 

per the contract. 

3. Clearance of all deficiencies from the Provisional Acceptance 

Testing and pending faults (support issues). 

4. The Final Acceptance Certificate shall not be issued until the 

supplier fulfills all above requirements. 

6.4 Issuance of Final Acceptance Certificate (FAC) 

Nepal Telecom, with full cooperation and assistance from the Supplier, 

shall conduct formal Acceptance tests on the installed Systems to 

verify their conformance with the Contract requirements. Written 

certification of Acceptance shall be issued by Nepal Telecom only 

after successful completion of the Acceptance tests. Acceptance 

testing shall be subject to the following provisions: 

1. Hardware testing and Application Software testing shall be 

performed separately. Application Software consisting of 

multiple modules shall be tested one module at a time. 

2. Acceptance testing shall be carried out to verify that the System 

meets the standards of performance defined in the Technical 

Specifications. 

3. Within two weeks from the end of the Acceptance test, Nepal 

Telecom shall either issue the Provisional Acceptance of the Sub- 

System under test, or provide a written description of the 

deficiencies that must be rectified before the Sub-System can be 

accepted. 

4. If the System fails to meet the standards of performance during 

the Stabilization period, Nepal Telecom may, at its option, repeat 

another cycle of Stabilization Period, request a replacement, or 

terminate the Contract for Default and/or return the System for 

appropriate credits. 

5. Unsatisfactory performance, interconnectivity or integration 

between software packages, computer systems and/or with 

workstations may result in the rejection of part or all of the 

System 

7 Testing Compliance to Technical Requirement 

1) The standard features/facilities and the services, other than those 

required to meet the Nepal Telecom Tender Specification, shall be 

listed and shall also be provided. The detailed technical 

specification of the standard features facilities and the services 

shall be provided along with the bid. 

2) The bidder shall also give details of the other features/facilities and 

the services that can be made available by the offered system. 



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Clause 

No. 


3) The bidder shall include in the proposal the detailed technical 

information, drawings and functional descriptions of the offered 

equipment to support the Compliance to Nepal Telecom technical 

requirements. 




8 Warranty Period 

8.1 The one year period following the issuance of Final Acceptance 

Certificate (FAC) of the supplied system shall be termed as Warranty 

Period. 

8.2 The warranty shall cover repair and/or replacement of the hardware 

and Software product free of cost to NT. Only genuine items produced 

by the original Manufacturer/Developer shall be used for repair or 

replacement. The Warranty Period for replacement of Hardware and 

Software products shall be identical to the initial warranty period for 

the defective Software product unless otherwise specified. 

8.3 During the warranty period, the supplier shall also provide hardware 

and software support free of cost to NT for the products supplied 

under this bid. 

8.4 The Supplier represents and warrants that the Software product as 

delivered does not and shall not infringe any Intellectual Property 

Rights held by any third party and that it has all necessary rights, or at 

its sole expense shall have secured in writing all transfers of rights and 

other consents necessary to make assignments, licenses and other 

transfers of rights of Intellectual Property Rights and warranties set 

forth in the contract, and for Nepal Telecom exclusively to own or 

exercise all Intellectual Property Rights as provided in the contract 

8.5 Warranty Service 

The Supplier shall provide the following services free of cost to NT 

during the warranty period: 

a) Regular monitoring of the performance of the system and 

reporting to Nepal Telecom. 

b) Provide services of the experts on immediate basis within 48hrs 

of reporting incase of major problems affecting all the customers. 

c) Provide services of the experts if the resident personnel could not 

solve ay other problem within reasonable time. 

d) Provide at no additional cost to Nepal Telecom all product 

documentation, updates and new software releases within the 

warranty period. The updated releases shall be compatible to 

system platform, database, application and freeware if used 

8.6 The Supplier shall depute experienced personnel for one year to 

provide the warranty services mentioned above. The warranty period 

shall be extended and payment shall be withheld if the services 

mentioned are not provided to the satisfaction of Nepal Telecom. The 

warranty period shall be considered successfully completed only if all 

the repairs and support issues raised during the period are fully 

resolved to the satisfaction of Nepal Telecom. 



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Clause 

No. 


8.7 Warranty Completion Certificate (WCC) 

Nepal Telecom shall issue Warranty Completion Certificate (WCC) 

after the satisfactorily completion of one warranty period within 30 

days from the date of completion of one warranty period. 

9 Patent Rights and Software Licenses 

9.1 Software License 

The supplier shall provide software licenses for all the software 

products including third party software supplied under the contract. 

The licenses shall be issued in the name of Nepal Telecom by the 

Manufacturer/Developer of the Products. The license document shall 

be delivered along with the software products and documentation. 




The bidder shall clearly mention all the applicable software license 

fees that Nepal Telecom has to pay. This will be considered during 

evaluation. 

Nepal Telecom reserves right to reallocate equipment from one place 

to another within Nepal. No License fee shall be applicable now or in 

future if Nepal Telecom relocates the equipment within Nepal. 

10 Software Support 

1. The Supplier shall provide at least 1 year of warranty and 

maintenance support after successful implementation of the 

software in Nepal Telecom. Implementation shall be deemed 

successful after the Final Acceptance Certificate (FAC) at Nepal 

Telecom. 

2. The Supplier shall provide technical support services for the 

provided system during the Warranty and Maintenance Period. 

3. In case of any problem in the system, the supplier shall 

commence “on site”, on-line diagnostics and “debugging” support 

within two hours of notification for the same by Nepal Telecom. 

Such diagnostics and debugging shall complete within four hours 

of such notification. 

4. Telephone hotline support in English for the Coverage Period 

with one hour maximum response time. 

5. Any type of problem shall be solved within a maximum of 48 

hours. In case of high level support from abroad, the problem 

shall be solved within a week. 

11 Training 

11.1 The bidder is required to provide trainings to the 3 (Three) Nepal 

Telecom’s engineers for the period of 15 working days. The training 

shall be conducted at the premises of the Manufacturer/Developer. 

The training shall include the following detail 

1) Overview of the complete system 

2) Working details of hardware, software and operating systems 

3) Installation procedures and practices 

4) Operation and maintenance of the system 



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Clause 

No. 


5) Installation and Commissioning testing 

6) System database and its management 

7) System Optimization and Performance measurement 

8) System Fault Diagnostics 

Training shall be conducted in such a way that trainees, after 

completion of the training, shall be able to handle, operate and 

maintain the OTAP system independently & effectively. 




The trained personnel shall later be deputed for installation, testing, 

operation, maintenance and repair of the system in Nepal. 

11.2 Training Cost 

11.2.1 The bidder shall quote the price for the training. The price quoted shall 

include tuition fee, training materials, accommodation and local 

transport for the trainees. Two way air-fare and daily allowances for 

trainees shall be borne by Nepal Telecom. 

11.2.2 The trainees shall be insured for medical treatment and all kinds of 

risks during their stay in the supplier’s country. The insurance costs 

shall be included in the training cost. 

11.2.3 Detailed breakdown of training cost showing cost of each of the 

components indicated above shall be provided. The training cost shall 

be considered for evaluation of the bid. 

12 Factory Inspection and Testing of the Equipment 

12.1 All the equipments / applications shall be tested in the factory before 

the shipment. The test results shall be supplied with the equipment. 

Nepal Telecom shall depute two (2) Senior Inspectors to participate in 

the factory inspection and acceptance test of the offered system for a 

period of five (5) working days at the manufacturer’s premises. The 

supplier shall notify Nepal Telecom, the starting date of the inspection 

by Nepal Telecom’s Inspectors at least thirty days prior to the 

shipment. The bidder shall provide all the necessary test equipment, 

tools and help to test the system performance. The supplier shall 

correct, before the shipment of the equipment, all the deficiencies 

found during the testing. 

12.2 The bidder shall quote the price for the factory test separately. The 

price shall include accommodation, local transportation and medical 

insurance coverage for Nepal Telecom’s Senior Inspectors during the 

factory acceptance test. Two way air-fare and daily allowances for the 

Inspectors will be borne by Nepal Telecom. 

The cost of the factory inspection and testing will be considered 

for evaluation. 

13 Support Requirement 

1. 24 x 7 support from Nepal office & escalation to head quarters / 

2nd & 3rd tier support as required - list down locations of head 

quarters / 2nd & 3rd tier support 

2. 1 hours (Service Level Agreement) SLA response time for severe 

technical issues 



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Clause 

No. 


3. 2 hours SLA response time for all technical issues 

4. Resolution SLA within 12 hours of all issues, details will be 

based on contract agreed 

5. The bidder shall clearly mention the dedicated contact person 

detail on all technical issues 

6. 24/7 support and communication from vendor provided via portal 

with phone support for immediate resolution purposes 




14 Extended Warranty 

The Bidder shall quote for the extended warranty for three (3) years on 

the annual basis. The services to be rendered during the extended 

warranty period shall be identical to the warranty services as 

mentioned in clause 8. The cost of extended warranty period for three 

(3) years shall be considered for evaluation. 

The cost of extended warranty on annual basis shall be valid up to 

three (3) years after expiry of extended warranty period and if required 

by NT, will be extended in annual basis after completion of extended 

warranty 

15 The bidder shall quarterly update the offered system to support the 

latest version of the handsets as well as new handsets up to five (5) 

years of Commissioning. 

If additional cost to the up-gradation of the system is required, the 

bidder shall clearly mention the additional cost which shall be 

considered for the evaluation. 

16 The bidder shall quote the price to support the functionality of the 

offered system in CDMA system of 3.5 million subscribers of Nepal 

Telecom, as an optional item. 

The optional item shall not be considered for the evaluation purpose. 

End of section VIII, Chapter 1: General Conditions for Technical Specifications 



Page 43 of 54



Section VIII: Technical Specification 

Chapter 2: Detailed Technical Specification 

Clause 

No. 

1 General 


Nepal Telecom (NT) operated mobile network in Nepal currently is having 

GSM/WCDMA coverage throughout the country. 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant 

As NT are currently taking a transition from generation/platform up 

gradation/change, NT has also envisioned this service with the following idea 

so that it would: 

• Work efficiently on different generation/platform like from 2G/2.5G to 

3G. 

The service solution that would be proposed to NT shall cover the 

accommodation idea of large enough concurrent sessions with/without 

dedicated supporting live channels. The Proposal shall also cover upward 

compatibility for dimensioning simultaneously being a stable, secure and robust 

solution to provide sound growth to the client base. 

1.1 The bidder shall install and integrate the offered OTA system into the current 

Nepal Telecom infrastructure on 2 systems (Production and Standby with live 

and Test environment in each server). 

1.2 The offered OTA platform shall realize the configuration function by air 

interface for streaming, SMS, GPRS, and MMS services etc in a message 

format defined by relevant standards. 

1.3 To configure some terminals, users or operators shall login OTA via a Web 

portal and then choose configuration information. The offered system shall send 

the configuration information to these terminals by SMS, through a built-in 

WAP PUSH. 

1.4 The offered OTA platform shall also be open API, then third part portal can 

connect to this platform to send the configuration. The web service technology 

is used in the API. 

1.5 To support Auto Device Detection, the offered system shall be able to detect the 

change of IMEI number when users change their mobile phone by sending an 

SMS with IMSI/IMEI/MSISDN information to Device management server in 

order to decide if the configuration will be sent to the users via OTA platform. 

1.6 The bidder shall describe the network architecture of the offered solution in 

details including every interface and protocol. 

1.7 Interface between OTA and portal or other 3 rd party applications is SMS or 

USSD. Users access the portal or 3 rd party application to provision UE service 

settings over the air. 

Interface between OTA and SMS,USSD : the OTA platform shall support the 

SMPP3.3 and SMPP 3.4 protocol. The OTA provisioning data is encapsulated 

in SMS,USSD 



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Clause 

No. 


1.8 The system shall support location information service. 

2 SIM card support 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant 

2.1 Native SIM card Support 

2.1.1 The offered new system shall be able to support Native and OTA enabled SIM 

cards of Nepal Telecom. 

2.1.2 From a user point of view, native cards shall be treated equally by the system 

for most features (the user of the system does not need to know which SIM card 

or card type the customer has in order to send an OTA update to that customer). 

2.1.3 The offered system shall be able to add new services and adapt the standard set 

of services for native SIM cards. 

2.2 Java SIM/USIM card Support 

2.2.1 The offered new system shall have interoperable Java SIM and Java USIM 

card. 

2.2.2 The offered new OTA system shall be fully compliant with GSM 03.48 and 

3GPP TS 123.048 standard. 

2.2.3 The offered system shall be able to add new services and adapt the standard set 

of services for all Java cards. 

3 Card and Subscriber Management 

3.1 Card Management 

3.1.1 The offered new OTA system shall be capable of card management which 

allows modifying these data remotely if the file access conditions are fulfilled 

including updating, deleting cards and provisioning of (U)SIM card information 

for card profiles and (U)SIM card references as follows: 

• Card profile: A card profile defines the type of card to be managed by 

platform comprises of card description, supplier, type of component, 

Mask version and date, VM release, Download protocol reference, 

RAM & EEPROM capacity, Card profile unique identifier and package 

tag 

• 3G/GSM Profile: The initial standard 3G/GSM profile follow the 3GPP 

TS 31.102/11.11 standard defines the initial state of a batch of (U)SIM 

cards. 

• (U)SIM card: The central element managed by OTA platform. It is 

associated to a card profile and an initial state provide from the 

3G/GSM profile (IMSI, ICCID, EEPROM available size, application 

counter for sequence management, ADNs/FDNs mode, current state 

and activity, creation date of this table instance, synchronization date. 

• Dynamic Allocation of MSISDN 

3.1.2 The offered system shall provide a history for all OTA performed changes. 

3.1.3 The bidder shall provide the APIs for provisioning, updating and deleting cards. 



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Clause 

No. 


3.1.4 The offered system shall be a GUI based client software for the card 

management. The GUI shall be user-friendly for accessibility of both technical 

and non-technical staffs operating the system from Nepal Telecom. All 

operations can be managed from different places either inside or outside the 

operator environment: 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant 

• Central Administration 

• Customer care Administration 

• Point Of Sales 

• Internet interface access 

3.2 Subscriber Management 

3.2.1 The bidder shall provide APIs for provisioning, updating and deleting 

subscribers. 

3.2.2 The bidder shall provide a GUI based client software for subscriber 

management. These operations shall be manageable using the provided GUI: 

• View/Edit/Modify card profile for subscribers 

• Groups for subscribers management 

• Files Operations management 

• Applications Operations management 

• Provisioning management 

All operations can be managed from different places either inside or outside the 

operator environment: 

• Central Administration 

• Customer care Administration 

• Point Of Sales 

• Internet interface access 

3.2.3 The OTA platform shall offer group management functionality in order to 

perform operations on a group of (U)SIM cards. A group should be a set where 

subscribers can belong to several groups independently of their card profile. 

3.2.4. It shall be possible to do operations on group based on a heterogeneous set of 

cards in the offered system. 

4 Administration and Security 

4.1. The bidder shall provide a system overview of all installed services, profiles 

and configurations. It should be viewable via the provided GUI 

4.2. The system shall provide Access Right Management mechanism. 

4.3 The Access Right control shall apply to Service rights, Application rights, 

Subscriber rights in the offered system 

4.4. The offered OTA system shall allow the definition and management of a 

hierarchical set of user profiles where profiles can inherit the rights from its 

father profile. 

4.5. All the rights (OTA services, Applications and Subscribers) shall be managed 

through a Web interface. 



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Clause 

No. 


4.6. Each service privilege level shall correspond to a set of functions among the 

services offered by the OTA system. 

4.7. The offered system shall have five different levels of privileges: Subscriber 

user, Group manager user, Point of Sale Dealer user, Customer Care Services 

user, OTA platform Supervisor user. 

4.8. For each application defined in the offered OTA platform, a set of access rights 

shall be assigned. These access rights shall specify the actions that can be 

performed on each application: Download, Remove, Lock or Unlock. 

4.9. The offered OTA system shall be able to declare and manage the standard 

protocol based on 3GPP TS 123.048, including OP features and the referenced 

algorithms DES EBC, DES CBC and Triple DES CBC (with two keys). 

4.10. The offered OTA platform shall implement a synchronization counter 

mechanism for messages sent towards a (U)SIM card. 

4.11. The offered OTA system shall implement the Open Platform application 

loading protocol standardized by Global Platform 

4.12. The solution shall allow the management of Security Domains. 

5 Customer Care Client 

5.1. The offered system shall provide a web-based GUI for customer care for a 

given MSISDN 

5.2 The customer care client provides card type and card profile for a given 

MSISDN. 

5.3 The customer card client provides the possibility of triggering OTA updates for 

a given MSISDN. 

5.4 The customer care client provides the status of information of OTA updates 

(e.g. not sent, pending, delivered, error code if error occurred) 

6 Applet Management 

6.1 The offered OTA system shall be capable of Applet Management remotely. 

6.2 The offered OTA system shall enable the operator to download over the air an 

entire applet or package (including executable type byte code and application 

data) to interoperable SIM cards. These operations should be included. 

• Get application Information 

• Remove an application 

• Replace an application 

• Lock an application 

• Unlock an application 

6.3 The offered system shall have a GUI client software for applet management 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant 

6.4. The offered OTA platform shall comply with Visa Open Platform architecture. 

6.5 The offered OTA platform shall implement the concepts of Applet package and 

Utility package. 

6.6 It shall be possible to audit a (U)SIM card by retrieving the list of applications 

loaded on the (U)SIM, their state and the remaining EEPROM memory size in 

the system. 

6.7 It shall also be possible to do a partial card audit 



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Clause 

No. 


6.8. It shall be possible to send open command to (U)SIM cards 

7 Campaign Management 

7.1 The offered OTA system shall be capable of campaign management and 

performing mass updates. 

7.2 The offered system shall have a GUI for management campaigns (Define, start, 

reporting). These operations should be possible via GUI. 

• Create a campaign 

• Remove a campaign 

• Execute the operations 

• Change the campaign parameters 

• Suspend a campaign 

• Resume a campaign 

• Monitor a campaign 

• Monitor card/subscriber in a campaign 

• View the campaign history 

7.3 The reports of the campaign include status of the campaign, percentage of 

successful and failed requests and detailed list of failed requests (MSISDN, 

IMSI, Reset code). 

8 Standard set of services 

8.1 The offered system shall have a standard set of services (e.g. SPN, ADNs, 

FDNs, ONS, PLMN, FPLMN). 

8.2 The offered system shall be such that a user shall be able to add new services 

and adapt the standard set of services without additional costs for each change. 

8.3 The offered system shall be such that configuring and modifying an existing 

service does not require restarting of the system. 

9 Bearer 

9.1 The offered OTA system shall be capable of using SMS, USSD, as a bearer for 

delivery of OTA services and applets to Nepal Telecom customers. 

9.3 The offered OTA system shall be capable of updating card at POS 

9.4 The offered OTA system shall be capable of updating card by Secured Internet 

interface access 

9.5 The offered system shall allow the management of different types of message 

acknowledgement by the (U)SIM card. 

10 Performance 

10.1 The bidder shall provide the required hardware to exceed a throughput (in 

SMS,USSD,/sec) of: 

• 20 SMS,USSD,/Sec 



11 Adjustment, Monitoring and Reporting 

11.1 The offered system shall have log files for all implemented applications. The 

log-level may be changed by Nepal Telecom staffs. 

11.2 The offered system shall have reporting for the actual customer database. 

11.3 The offered system shall have application monitoring, log files and email alerts 

in case of errors. 



Page 48 of 54 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant



Clause 

No. 


11.4 The offered system shall have configuration files which may be edited by Nepal 

Telecom staffs. 

11.5 The offered system shall be able to generate alerts. 

11.6 The offered system shall allow 4 levels of monitoring: system level, message 

level, session level, application level. 

12 Product Roadmap 

12.1 The offered OTA solution shall have a clear roadmap supporting technologies 

and services which will be implemented in the future which are: 

• OTA secured management of (U)SIM as part of NFC (Near Field 

Communication) ecosystem 

12.2 The system shall be able to provide interoperable and downloadable applets 

using OTA server. The applications will be: 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant 

• Administration Applets (SIM shortcut, Traffic Analysis, Welcome 

Message) 

• Call Control (Busy Call, Time Rental) 

• Connectivity (IMEI Tracking, IMEI Blocking) 

• Roaming (Roaming message, Roaming Call back, Preferred Network) 

• Secured Services (SIM Vault, Private SMS) 

13 Proven References of service delivery 

13.1 Self-care OTA service 

The self-care OTA functionality must include the following features: 

• Ability to view list of applets loaded on the cards and % of 

space occupied by each applet 

• Ability to view and modify size of phonebook folder 

• Ability to view and modify size of SMS folders 

• Ability to list applets available for download 

• Ability to perform download and delete of applets by end-user 

(subscribers) 

14 Dynamic SIM Tool Kit 

14.1 End User Perspective: 

The offered system shall have the following: 

• It shall be possible for End users to easily personalize their menu 

according to their interests. 

• During a download the user is informed of the download state (display 

of progress in formation which gives in percentage the size already 

downloaded locally in comparison with the total size of the message). 

• The Dynamic SIM Tool Kit shall support Unicode. 

• The system shall support both types of Portal: 

o Standalone Portal 

o Interactive Portal 

• Dynamic SIM Tool Kit Browser need to support Feature: 



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Clause 

No. 


o Initiate Set Up Call 

o Initiate Send SMS 

o Initiate Send USSD String 

o Initiate Launch WAP Browser 

o Browse Local Pages 

o Browse Distant Pages 

o Push Marketing Campaigns to promote a new service 

o Navigation Stack 

o Service Segmentation: Portal by community 

o Information Smart Update 

o SMS Impact Estimation 

o Backward Applet Compatibility 

o Portal Export 

o Update per Subscriber 

o Multi-language Management 

o UCS2 Characters Supported 

o Plug-ins Supported 

o Graphical Standalone Service Editor 

o Applet Interoperability 

14.2 Server Administration: 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant 

The offered system shall have the following: 

• Card Profiles and Provisioning associates with system database linked 

to important information concerning, 

o Security key reference for the authentication between the server 

and applet 

o Local page file size matches with portal size 

o Portal identifier 

o Memory size 

o SIM, ICCID and MSISDN 

• Auto-provisioning: A way to avoid a massive batch provisioning and to 

only have “active” end-user registered in the system 

• Subscriber management: The system shall be able to: 

o Create a new subscriber 

o Lock and unlock the access to the server 

o Associate a new portal to the subscriber 

o Set and unset rights on optional services 

o Synchronize the subscriber’s configuration 

o Remove an existing subscriber 

• Monitoring and Supervision 

o Access Control: provides certain users access to monitoring and 

supervision services. This monitoring service is accessed through a 

WEB interface and has the responsibility of monitoring which are 



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Clause 

No. 


subscriber transactions and campaign operations. 

o Real time session monitoring (date, phone number, status, 

duration, diagnosis ,etc) 

o Real time message monitoring 

o Real time system monitoring (state of each module and application 

on the platform) 

o Campaign monitoring 

o Service monitoring 

o Alert management 

o Information management: All information about current dialogues 

between server and applet must be able to generate reports on 

statistics or for billing purposes to be extracted 

14.3 Portal Management : Portal management is the set of functions that allow users 

to perform portal operations from the solution web interface. 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant 

The offered system shall allow the user to perform the following portal 

operations: 

• Creation and duplication of portal 

• Service modification in the portal 

• Synchronization of portals 

14.4 Card Update Mechanism: 

• Auto-synchronization: Whenever there are changes of the portal 

notified on server side, cards must be able to retrieve only the updated 

information requested by end user. 

• The offered system shall be able to calculate the size of contents to be 

updated e.g. number of SMS required for portal update notified to 

administrator before performing an update. 

14.5 Marketing Usage: 

The offered system shall be able to do various functions from marketing user’s 

point of view which are: 

• Subscriber segmentation: A segment or a group is a list of end-users 

with a common criterion. The end user is defined through the phone 

number. The different segments can be linked to the different services 

in the portal to offer the best service that suites their needs. 

• Direct marketing Page: The solution must be able to push a direct 

marketing page to massive subscribers or individual from the server’s 

web interface. (Direct marketing page is a flash displayed message) 

• Administration push: The server must be able update local page 

directory and send invalidation from server to end user informing the 

change of the local page. 

• User must be able to create different campaigns (campaign is identified 

by a name, an operation, the target in terms of subscribers and a set of 

parameters). 



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Clause 

No. 


14.6 The offered system shall have Plug-in mechanism: 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant 

A Plug-In mechanism allows the Dynamic SIM Tool Kit applet functionality 

to be extended so as to integrate a feature needed in specific services. Typical 

uses include cryptographic key holder, mail sending application, money 

converter, and etc. 

14.7 Customer Care Administration interface 

The offered system shall have a Customer Care web interface to supervise the 

subscribers’ activity. The Customer Care Administrator can access the status of 

any registered subscriber through the subscriber’s phone number. 

14.8 Web Graphical User Interface 

The offered system shall have several types of web interfaces to access different 

functions of the solution (system administration, service management, 

campaign management, and subscriber management). 

15 Device Management 

15.1 Automatic Device Configuration 

The offered system shall perform terminal switch detection using SMS base, 

registering when the subscriber inserts the SIM in a terminal. If the subscriber 

has a new terminal, a new set of settings is needed to configure services such as 

WAP, MMS, Internet and Streaming. 

15.2 Required supported device settings: 

CSD connectivity settings 

GPRS connectivity settings(APN settings) 

WAPGW settings (HTTP proxy settings) 

MMS settings; 

Streaming settings; 

Bookmark settings; 

Syncml DS settings; 

SIP settings; 

Email settings 

Push To Talk settings 

15.3 Supporded service requests 

 

 

 

 

 

Automatic configuration 

User initiated by SMS,USSD, 

User initiated by WEB portal 

Customer care service interface with step-by-step guidance 

Minimum 1,000 configurable different types of handsets 

supported by the solution. Bidder has to provide the list of 

different handset supported by the offer solution 



Page 52 of 54



Clause 

No. 


15.4 Supported service requests 

Standard GSM handset Over The Air Settings Specification; 

OMA Client provisioning; 

OMA Device Management 1.1.2 and 1.2 

16 Phone book archive 

Offred system shall be able to store the phone book of the handset/SIM to 

offred system . The backed up phonebook data shall be able to retrive to any 

handset based on some control as phonebook. 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant 

The detail of phonebook data is listed as below 

1. No of Phone book per subscriber : 250 

2. Size of each each phone book number : 128 byte 

17 Compliance to standards 

The solution shall comply to the following standards: 

4.1 [3GPP TS 123.040]: TS 123.040 standard from 3GPP (v5.5.1, 

Release 5); Technical realization of the Short Message Service (SMS,USSD,). 

4.2 [3GPP TS 123.048]:TS 123.048 standard from 3GPP (v5.4.0, Release 

5): Security mechanic SMS, USSD, for the (U)SIM Application Toolkit. 


Release 6): Characteristics of the USIM Application. 


Release 6): USIM Application Toolkit (USAT) 


Release 6): Secured packet structure for (Universal) Subscriber Identity Module 

(U)SIM Toolkit applications. 


Release 6): Remote APDU structure for (Universal) Subscriber Identity Module 

(U)SIM Toolkit applications. 


Release 4): Specification of the Subscriber Identity Module – Mobile 

Equipment (SIM-ME) interface. 

4.8 [ETSI TS 101.220]: TS 101.220 standard from ETSI (v6.6.0 

Release 6): Application Identifiers for telecommunications. 


Release 6): Transport for CAT Applications – Stage 1. 



Page 53 of 54



Clause 

No. 



Release 6): Transport for CAT Applications – Stage 2. 


Release 6): Smart cards; UICC-Terminal interface; Physical and logical 

characteristics. 

4.12 [ETSI TS 102.222]: TS 102.222 standard from ETSI (v6.11.0): 

Administrative Commands for telecommunications applications. 

4.13 [ETSI TS 102.223]: TS 102.223 standard from ETSI: Smart cards 

(v6.13.0, Release 6); Card Application Toolkit. 


(v6.1.0, Release 6); CAT security – Stage 1. 


(v6.8.0, Release 6); Secured packet structure for UICC applications. 


(v6.15.0, Release 6); Remote APDU Structure for UICC based applications. 

Bidder shall 

state as : 

Fully 

Compliant / 

Partially 

Compliant/No 

n Compliant 

End of section VIII, Chapter 2: Detailed Technical Specifications 



Page 54 of 54

Annex I: 


Date: ----- 

To, 






P.O. Box No. - 5406 

Tel. No. : 977 1 4227878, 4210309 

Fax No. : 977 1 4227260 


We, _____________________ (specify the name of the Company), having our offices at _____________ 

(Specify Address of the Company) have been using the following Over The Air (OTA) Platform System 

manufactured by M/S _____________ (Specify name of the Manufacture) having the factory in 

_____________ (Specify address of the Manufacturer) 

S.N. Description in operation 

From 

1 Over The Air (OTA) Platform System 

(Please describe briefly about the OTA application running on the network) 

1. ………………… 

2. ………………… 

3. ………………… 

upto 

______________________________________ _____ ___________ ___________ ___________ 

___________ ___________ ___________ ___________ ___________ ___________ ___________ 

___________ ___________ ___________ ___________ ___________ ___________ ___________ 

___________ ___________ ______ (Performance description and recommendation by the User) 

_____________________ 

Mr./Mrs. ..................... 

Designation 

Company Name 

Company Address 

(Company Seal) 

Details of the contact person. 

Mr./Mrs. ..................... 

Designation 

Phone No. 

Fax. No. 

e mail address:

Annex – II: 

Index 

SN 

Description of the document 

1 

Bid Form duly signed with date by the authorized 

person and stamped 

2 Bid Security furnished in accordance with clause No. – 7 

3 

Price schedule duly signed with date by the authorized 

person and stamped with official seal 

4 

Manufacturer's Authorization Letter as per Clause No. 

16.2 of Section III: ITB 

5 

The Power of attorney and signature specimen of the 

authorized person 

Quality Assurance Certificate ISO-9000 Series 

6 Certificates relating to manufacturing of the offered 

systems and SAS Certificates. 

Documents to prove the bidder’s eligibility and field 

proven-ness as per Clause No. 16.3 of Section III: ITB 

16.3.1 

16.3.2 

7 16.3.3 

16.3.4 

16.3.5 

…….. 

…….. 

No of 

pages 

Remarks 

Signature of the Bidder: __________________________ 

Full Name: __________________________________ 

Designation: ________________________ 

Bidder's official seal and date: __________________

Nepal Telecom

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