Administrative Professional & Managerial – Grade 10 GUIDANCE ...

INITIATIVE AND PROBLEM SOLVING
Covers identifying or developing options and selecting solutions to problems, which occur in the
role. This may include using initiative to select from available options; resolving problems
where an immediate solution may not be apparent; dealing with complex problems; and
anticipating problems which could have major repercussions.
REQUIREMENT: At this grade there will be considerable need to resolve problems that are
predictable but do not occur very frequently. The range of choices are defined, for example, by
a set of procedures or guidelines or by training and application of knowledge. The extent and
frequency of involvement in this level of decision making will be minor and infrequent.
EXAMPLES
• Handling grading, grievances or disciplinary issues.
• Dealing with attendance problems.
There will also be some need for the role to resolve problems that occur infrequently where the
available guidance is not specific. The range of information available complicates the choice of
solution and the way to resolve the situation is not clear. This is likely to include having to deal
with several complex problems at the same time .This will not be a predominant requirement; it
may be that the role holder is required to lend some assistance to a line manager or colleague
who has overall responsibility for this level.
EXAMPLES
• Balancing the department’s budget and resources against needs and plans.
• Investigating an area of ineffective working or systems failure and developing approaches to
improve operational effectiveness by introducing a new system or simplifying practices of an
office,
• Developing new guidelines or procedures, such as those regulating use of finance or
managing attendance.
• Investigating, developing, improving complex systems, eg, computer programs.
POSSIBLE A) Resolving problems that occur infrequently where the available guidance is not
specific will be a frequent (weekly) requirement. The range of information available
complicates the choice of solution and the way to resolve the situation is not clear. This is likely
to include having to deal with several complex problems at the same time .This will not be a
predominant requirement; it may be that the role holder is required to lend some assistance to a
line manager who has overall responsibility for this level (see above for examples).
REQUIREMENT DABD 39
POSSIBLE A) DDAD +16
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