Draft Annual Plan 2013/14 (10Mb PDF) - Taupo District Council

groups of activities \\ wastewater
Wastewater
What we do
Council collects, treats and disposes of wastewater from
residential, commercial and industrial properties within
designated drainage areas of the District, safeguarding
the environment and protecting public health. We provide
sufficient capacity to serve communities within current
designated drainage areas of the District, on a continuous
basis. Council treats and disposes of wastewater in an
environmentally responsible way, meeting WRC consent
conditions, including odour control at our treatment facilities.
Council is committed to enforcing the Trade Waste Bylaw to
reduce the likelihood of blockages in the sewer network, and
mechanical equipment failures.
Fats, oils and grease (FOG) from commercial kitchens can
cause sewer blockages and when they are discharged
into the sewer they reduce the performance of the plant. In
2010 Council introduced a trade waste bylaw to control this
contamination.
The sewerage network has public health and environmental
benefits. In heavy rain, there is a risk of stormwater getting
into the wastewater network and overloading it, causing
untreated sewerage to overflow into waterways. Council is
managing this risk by upgrading the wastewater reticulation
network over the next ten years to improve capacity and
reduce stormwater infiltration, and overflow risks. We are
moving to enforce the trade waste bylaw more stringently to
reduce the likelihood of blockages in the sewer network or
mechanical equipment failure.
Our services support our environment outcome – a shared
responsibility for places we are proud of.
What we plan for 2013/14
• Complete the new FOG facility for fats, oils and grease
from grease traps in the Taupō CBD
• Upgrade Acacia Bay treatment plant
• Improve treatment at Mangakino
• Upgrade Motuoapa treatment plant.
What’s different from the LTP
• Work to optimise the Turangi plant, which works to
remove nitrogen for the entire District ($1 million).
• Upgrade the Kinloch and Whareroa disposal fields to
meet new resource consent conditions.
How we fund Wastewater services
All properties connected to the wastewater system pay a
targeted rate for wastewater services.
Performance measures
What we want to know
Performance measures and targets
Wastewater
We provide safe, efficient wastewater services that
protect public health and property without compromising
our waterways, to the satisfaction of service users.
Our wastewater does not overflow to lakes, rivers or streams
We comply with all our resource consent conditions
We respond to service requests where there is a loss of service within one hour and
restore service within 4 hours within Taupō, Turangi or Mangakino or 5 hours for other
service areas.
We respond to all other faults within 24 hours. (Response time includes initial
investigation and prioritisation)
90% of wastewater users are satisfied with our wastewater service
80% of the District is satisfied with our wastewater service
District Residents Users Peer group
Councils
2012
2009
2006
83%
80%
85%
84%
77%
84%
92%
89%
94%
68%
72%
76%
The next Satisfaction Survey is scheduled for 2015.
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our neighbourhood, our future