Section I: United States (continued) - Trade Show Executive
Section I: United States (continued) - Trade Show Executive
Section I: United States (continued) - Trade Show Executive
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Customercentric; adj., placing<br />
the customer at the center of an organization’s marketing effort<br />
The concept of<br />
“front line staff ”<br />
takes on a whole new<br />
definition in Anaheim.<br />
Here, we’re ALL<br />
front line staff and<br />
we’re here to take care<br />
of your people.<br />
<br />
Anaheim/OC CTAs (starting at the back row left to right)<br />
Max Keylor<br />
Sr. VIP Coordinator-Disneyland® Resort Hotels<br />
Bill Gunderson<br />
General Manager-Anaheim Marriott<br />
Tom Wood<br />
City Manager-City of Anaheim<br />
Tom Tait<br />
Mayor-City of Anaheim<br />
Charles Ahlers<br />
President-Anaheim Orange County<br />
Visitor & Convention Bureau<br />
David Meek<br />
Convention Center Manager<br />
Anaheim Convention Center<br />
Sylvano Ibay<br />
General Manager-Anaheim White House<br />
Shaun Robinson<br />
General Manager-Hilton Anaheim<br />
Chris Peña<br />
Sergeant-Anaheim Police Department<br />
Kevin Johnstone<br />
Customer<br />
Director of <strong>Trade</strong> <strong>Show</strong>s<br />
National Association of Music Merchants<br />
Rochanda Chamois<br />
Front Office Supervisor-Peacock Suites<br />
Lisa Paton<br />
Marketing Administrative Assistant<br />
Simon Property Group (The Block at Orange)<br />
Erin Rhodes<br />
Marketing Manager-Discovery Science Center<br />
Christina Dawson<br />
VP, Partnership & CTA Program Administrator<br />
Anaheim Orange County Visitor & Convention Bureau<br />
Miguel Pasillas<br />
Bellman-Embassy Suites Anaheim South<br />
Baldemar Arteaga<br />
Taxi Driver-Yellow Cab Co.<br />
of Greater Orange County<br />
The Certified Tourism Ambassador TM (CTA) Program is a<br />
nationwide customer service certification program designed<br />
to mobilize a destination’s frontline toward the goal of turning<br />
every visitor encounter into a positive experience.
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