SA Express May 2013 magazine - Southafrica.to
SA Express May 2013 magazine - Southafrica.to
SA Express May 2013 magazine - Southafrica.to
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PASSENGER LETTERS<br />
@<br />
W<br />
O<br />
R<br />
K<br />
Good morning<br />
On 15 th March the <strong>SA</strong> <strong>Express</strong> flight I was booked<br />
on from Hoedspruit <strong>to</strong> Johannesburg was delayed.<br />
We received little information as <strong>to</strong> why or for how<br />
long, and although I kept relaying my concerns<br />
about my connecting flight, I was <strong>to</strong>ld that I would<br />
make it. I did not, in fact, make it as I landed well<br />
after it departed, and no alternative had<br />
been arranged.<br />
British Airways, the carrier with whom I was<br />
booked for my onward flight, just shrugged, said<br />
they had no flights, and that they would only be<br />
able <strong>to</strong> help me the next day at my own cost.<br />
I then went <strong>to</strong> <strong>SA</strong>A who referred me <strong>to</strong> <strong>SA</strong><br />
<strong>Express</strong>, who were amazing. I am so sorry that I did<br />
not take down the names of the two ladies who<br />
were on duty at the counter there, because they<br />
were awesome. They never left my side, and went<br />
<strong>to</strong> <strong>SA</strong>A, then BA, then Kulula, then back <strong>to</strong> <strong>SA</strong>A and<br />
eventually confirmed me on an <strong>SA</strong>A flight home<br />
because I had nobody <strong>to</strong> look after my children that<br />
evening and could not get hold of their nanny.<br />
I wanted <strong>to</strong> share my s<strong>to</strong>ry with you and express<br />
my gratitude <strong>to</strong> <strong>SA</strong> <strong>Express</strong> and <strong>SA</strong>A for being so<br />
helpful and cooperative in order <strong>to</strong> get me home <strong>to</strong><br />
my children.<br />
Kind regards<br />
Lesley Greyling<br />
To whom it may concern<br />
I would like <strong>to</strong> commend two members of<br />
your staff for assisting me recently with regard <strong>to</strong><br />
boarding a plane. The two employees in question<br />
are Zolile Valashiya and Blaize Naledi Sibande.<br />
They were extremely helpful – in particular Zolile<br />
who did everything in his power <strong>to</strong> assist me <strong>to</strong><br />
board an <strong>SA</strong> <strong>Express</strong> plane <strong>to</strong> Gaborone.<br />
Please make a note of this on their employment<br />
records and thank them again for me.<br />
Kind regards<br />
Edward Harvey<br />
To <strong>SA</strong>A Ground and Air Crews<br />
My 95-year-old mother travelled alone from Port<br />
Elizabeth <strong>to</strong> Cape Town on flight <strong>SA</strong> 1836 on<br />
23 rd March. She was taken <strong>to</strong> and from the aircraft<br />
in a wheelchair by the <strong>SA</strong>A staff. She enjoyed the<br />
flight and was full of praise for the staff. My sincere<br />
thanks <strong>to</strong> them.<br />
As a result, she was looking forward <strong>to</strong> her return<br />
flight on 6 th April, which also went well. She is now<br />
96 years old and very confident about<br />
travelling alone.<br />
Well done!<br />
Sincerely<br />
Colin Stevens<br />
DO YOU HAVE SOMETHING TO <strong>SA</strong>Y?<br />
Let us know what is on your mind by sending an email <strong>to</strong> cus<strong>to</strong>mercare@flyexpress.aero.<br />
Letters may be edited, shortened or translated from their origional language.<br />
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