Toronto - Esthetique SPA International

Star
Speakers
Esthétique SPA International
STAR SPEAkERS
star Speakers
30
KEN INGRAM
An innovative, results oriented business
coach, Ken Ingram can work in any organization,
with all levels of management and staff.
His management skills have served him well
in driving and leading groups of all sizes
across North America and Europe towards
a common goal. Leveraging his knowledge
and experience in business management, he pushes individuals
beyond the limits they thought were possible. Ken Ingram takes
this opportunity to share his comprehensive professional experience
combined with a winning formula to develop your business in
today’s highly competitive environment.
“Wow” Customer Care Doesn’t
Just Happen, It’s Created
Sunday 2:30 p.m. Room 206-D
In this interactive lecture, Ken Ingram will teach you how to recognize
and use social styles as a tool to understand your client’s
likes and dislikes, and will share with you many ideas to enhance
your ability to create magical moments and a “wow” customer care
experience. “Wow” customer care is not about perfection, it’s about
being better than yesterday, and being better than your competition.
Just about everyone recognizes the importance of providing
quality services and just about every spa and salon owner believes
that they offer just that. However according to studies, two out of
three instances of customer dissatisfaction are directly related to
quality of service and the perception that they are not being fully
considered as a valued customer. The result is your seemingly loyal
customers, and in some cases, your employees, move on to another
spa or salon. Is this the result you want?
Want to Do, Need to Do and Can Do
Monday 1:30 p.m. Room 206-D
As a business owner, you are responsible for the long-term health
of your organization, and must deal with the future – whether you
like it or not. As the owner, you have a choice: to be either reactive
or proactive. Those who are reactive wait to see what changes occur
in their environment, consider the implications for their business,
and react by changing their business to accommodate the changing
environment. In essence, their future is driven by outside forces.
However more and more, businesses are discovering that they
need to proactively move to the future, because the environment is
changing more rapidly and they need more time to react. Proactive
business owners estimate how their environment will change in
the future and consequently modify the direction of their business.
You must be ready to meet the emerging opportunities offered by
the environment of the future. In this interactive workshop, you
will learn how to understand what you want to do, what you need to
do and, most importantly, what your organization can do.
1 866 772-7469
NICOLE JANSEN
Nicole Jansen is the owner of a SalesPartners
franchise in Toronto, specializing in
sales training, business coaching and team
development. Drawing on 20 years experience
building businesses and coaching others
to play to their strengths, Nicole now
partners with business owners and their
teams, helping them increase sales, profitability, and team performance.
Nicole has coached and trained over 200 business owners
to achieve greater results in their business, including clients who
doubled revenue in 4 months, increased sales activity 500% in 5
months, increased profitability 25% within 2 months, and went
from attracting no prospects to 50 hot new leads in a single week.
How to Handle Any Objection
with Confidence and Ease
Sunday 1:30 p.m. Room 205-D
Has anyone ever given you an objection that you didn’t know how
to handle? Join us for this interactive and insightful session where
you will learn how to handle any objection that comes your way
with confidence and ease. We will also explore the reasons behind
objections and how to deal with misunderstandings and withheld
information so you can get to the real truth and resolve their true
concerns. Never be intimidated again! Learn how to stay emotionless
and ahead of any objection.
Cashflow – The Lifeblood
of Your Business
Monday 1:30 p.m. Room 205-D
Generating sufficient cashflow in your business depends on how
well you buy and how well you sell. In this session, you will learn how
to generate added cashflow in your business by focusing on 5 key
areas, how to avoid the hidden mistakes that most business owners
make, and what vitalistics you should be tracking on a regular basis.
LOUISE LAMBERT
Louise Lambert made her mark in the field of
telecommunications sales in a multinational
company before starting up two businesses.
Her years of experience have allowed her to develop
her skill at guiding people in the discovery
of their true aspirations, and accompany
them in their efforts to bring them to fruition.
Her pioneering spirit inspires her to think outside the box, as she is
fascinated by the potential of humans, and their power to create.
A graduate of the Coaching Training Institution since 2003, Louise
Lambert is a keynote speaker and a professional and personal
life coach for her clients, here and abroad, including entrepreneurs
who wish to develop and grow their business; executives, managers
and people who are going through a career or life transition; and individuals
who wish to update their potential and excel at whatever
is most important for them.