Toronto - Esthetique SPA International
Toronto - Esthetique SPA International
Toronto - Esthetique SPA International
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Continuing<br />
Education Seminars<br />
Esthétique <strong>SPA</strong> <strong>International</strong><br />
Julie Cass<br />
Reception Excellence: A Difference Maker<br />
Continuing Education Seminars october 17<br />
RECEPTION EXCELLENCE:<br />
SJoin Spaformation<br />
retail expert Julie Cass<br />
for this inspiring<br />
evening workshop and<br />
learn how to create a<br />
reception team that<br />
makes your bottom<br />
line grow!<br />
Continuing Education Seminars<br />
38<br />
www.spaformation.com<br />
1 866 772-7469<br />
RECEPTION EXCELLENCE:<br />
A DIFFERENCE MAKER<br />
A DIFFERENCE MAKER<br />
KEY KEY WORKSHOP DETAILS:<br />
• • Leadership in in Customer Service<br />
Owners, Managers and and Leaders, bring bring your your team<br />
team<br />
• • Booking procedures and and efficiencies<br />
so so they they can can learn learn first first hand hand how how and and why why reception<br />
• • Up-selling Services<br />
excellence is is beneficial to your to your clients clients and<br />
and<br />
KEY WORKSHOP DETAILS:<br />
WHO<br />
• SHOULD ATTEND?<br />
• for the Customer Retention<br />
necessary for the success of your of your business.<br />
• Leadership in Customer Service<br />
• • Telephone Owners, protocol<br />
Managers and Leaders, bring your team<br />
• Booking procedures • and • Dealing efficiencies<br />
with with Disgruntled so Clients<br />
they Clients<br />
can learn first hand how and why ~Certificate reception<br />
Issued<br />
Issued<br />
• Up-selling Services<br />
• Selling • Selling Retail<br />
Retail<br />
excellence is beneficial ~ ~ to Includes your clients detailed and<br />
manual<br />
• Customer Retention<br />
necessary for the success of your business.<br />
SJoin SJoin Spaformation • Telephone protocol<br />
CONVENIENT:<br />
retail retail • Dealing expert Julie with Julie Cass Disgruntled Cass Clients<br />
Evening ~Certificate of the Spa Issued<br />
Show<br />
for for this this inspiring • Selling Retail<br />
~ Includes detailed manual<br />
evening workshop and and<br />
Sunday, October 17rd, 2010<br />
learn learn how how to to create create a a<br />
5:00 p.m. to 9:00 p.m.<br />
reception team team that that<br />
CONVENIENT:<br />
Fill Pre-Register in in the<br />
makes your your bottom<br />
pre-registration on-line on-line at form Evening line grow!<br />
This is a of great the investment Spa Show<br />
line grow!<br />
www.spa-show.com<br />
you<br />
on page 17<br />
or Call<br />
can’t afford to miss at only<br />
or<br />
or<br />
call<br />
Call<br />
(866)<br />
1 866<br />
(866) 772<br />
772-7469<br />
772 7469 7469<br />
Sunday, October 17rd, $235 $235 2010<br />
p.p.<br />
NOW! NOW!<br />
Pre-Register<br />
on-line at<br />
www.spa-show.com<br />
www.spaformation.com<br />
or Call<br />
(866) 772 7469<br />
NOW!<br />
TODAY!<br />
WHO WHO SHOULD ATTEND?<br />
CONVENIENT:<br />
Evening of the Spa Show<br />
Sunday, October 17rd, 2010<br />
5:00 p.m. to 9:00 p.m.<br />
This is a great investment you<br />
can’t afford to miss at only<br />
$235 p.p.<br />
5:00 p.m. to 9:00 p.m.<br />
INCLUDES: 2-Day Show<br />
Admission, Meal, Meal, & h.s.t. & h.s.t.<br />
This is a great investment you<br />
can’t afford to miss at only<br />
$235 p.p.<br />
$235<br />
INCLUDES: 2-Day Show<br />
Admission, Meal, & h.s.t.
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