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Ards District Housing Plan 2013 - Northern Ireland Housing Executive

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<strong>Ards</strong><br />

<strong>District</strong> <strong>Housing</strong> <strong>Plan</strong> & Local <strong>Housing</strong> Strategy <strong>2013</strong>/2014<br />

Delivering Better Homes<br />

Supporting Independent Living<br />

Building Stronger Communities<br />

Delivering Quality Services<br />

www.nihe.gov.uk


Consultation<br />

As part of the <strong>District</strong> <strong>Housing</strong> <strong>Plan</strong> process a consultation exercise was<br />

carried out with key stakeholders in the local housing market. The purpose of<br />

the consultation exercise was to acquire information and opinion on related<br />

housing matters within their areas. We thank all those who participated.<br />

The key issues are included in Section 2 of this report.<br />

Responses to the <strong>District</strong> <strong>Housing</strong> <strong>Plan</strong><br />

This document has been produced by the <strong>Housing</strong> <strong>Executive</strong>’s Corporate<br />

and Area <strong>Plan</strong>ning teams. We welcome your comments on this year’s plan.<br />

Comments should be sent to:<br />

Mr S Semple, Strategic <strong>Plan</strong>ning Manager<br />

<strong>Northern</strong> <strong>Ireland</strong> <strong>Housing</strong> <strong>Executive</strong><br />

<strong>Housing</strong> Centre<br />

2 Adelaide Street<br />

BELFAST, BT2 8PB<br />

e-mail: stephen.semple@nihe.gov.uk<br />

The <strong>District</strong> <strong>Housing</strong> <strong>Plan</strong>s for the 26 district councils will be available on our<br />

website at www.nihe.gov.uk.<br />

On request, we can provide a copy of the <strong>District</strong> <strong>Housing</strong> <strong>Plan</strong>s in<br />

a language or format that meets your needs, including print,<br />

Braille, audio cassette, computer disk and DAISY format.


Contents<br />

Foreword<br />

..................................................................................................................... 2<br />

<strong>Executive</strong> Summary.............................................................................................................. 4<br />

Section 1 Regional Context ..................................................................................... 10<br />

1.1 Introduction .................................................................................................. 10<br />

1.2 Funding ......................................................................................................... 10<br />

1.3 Policy context .............................................................................................. 11<br />

1.4 Fundamental Review of NIHE.................................................................... 12<br />

1.5 Governance................................................................................................. 13<br />

1.6 House Condition Survey – 2011 Findings ................................................. 14<br />

Section 2 <strong>Housing</strong> Market Analysis ......................................................................... 16<br />

2.1 Introduction .................................................................................................. 16<br />

2.2 <strong>Plan</strong>ning ........................................................................................................ 16<br />

2.3 <strong>Housing</strong> market profile................................................................................ 18<br />

2.4 Social housing .............................................................................................. 22<br />

Section 3 Local <strong>Housing</strong> Strategy ........................................................................... 25<br />

3.1 Introduction .................................................................................................. 25<br />

Regional housing services ................................................................................................. 27<br />

3.2 Objective 1 - Delivering better homes .................................................... 27<br />

3.3 Objective 2 - Supporting independent living ......................................... 30<br />

3.4 Objective 3 - Building stronger communities .......................................... 31<br />

3.5 Objective 4 - Delivering quality services ................................................. 34<br />

Landlord Services ............................................................................................................... 35<br />

3.6 Objective 1 - Delivering better homes .................................................... 35<br />

3.7 Objective 2 - Supporting independent living ......................................... 36<br />

3.8 Objective 3 - Building stronger communities.......................................... 37<br />

3.9 Objective 4 - Delivering quality services ................................................. 39<br />

Appendices<br />

Appendix 1<br />

Appendix 2<br />

Appendix 3<br />

Appendix 4<br />

Appendix 5<br />

................................................................................................................... 41<br />

Social <strong>Housing</strong> Development Programme............................................ 42<br />

Maintenance & grants information ........................................................ 45<br />

Social <strong>Housing</strong> Need Assessment (HNA) 2012-2017............................ 48<br />

Household composition of housing applicants at December 2012... 49<br />

<strong>Housing</strong> <strong>Executive</strong> stock at March <strong>2013</strong> ............................................... 51<br />

1


Foreword<br />

Our annual <strong>District</strong> <strong>Housing</strong> <strong>Plan</strong> represents the <strong>Housing</strong> <strong>Executive</strong>’s statutory<br />

consultation engagement with local government in <strong>Northern</strong> <strong>Ireland</strong>. The <strong>Plan</strong> gives<br />

a comprehensive account of our performance in the district council area over the<br />

past year. It also sets out our funding, plans and strategies for the year ahead to<br />

address imbalances identified in the analysis of the local housing market and our<br />

obligations under government policies.<br />

The <strong>Housing</strong> Strategy for <strong>Northern</strong> <strong>Ireland</strong> ‘Facing the Future’ was launched for<br />

consultation in October 2012 by the Minister for Social Development. We<br />

welcomed the opportunity to respond to the consultation paper and await a final<br />

report. The Minister is currently considering consultation responses.<br />

In January <strong>2013</strong> the Minister for Social Development outlined proposals for the<br />

reform of social housing, to include the restructure of the <strong>Housing</strong> <strong>Executive</strong>. The<br />

Minister’s proposals represent a major change to social housing in <strong>Northern</strong> <strong>Ireland</strong>,<br />

promising a sustainable future and continued focus on supporting the most<br />

vulnerable in our community. We will work with DSD on the development of the<br />

new structures. In line with the proposed separation of functions set out in the<br />

Fundamental Review, we have set out the local housing strategy by regional<br />

housing services and landlord services against the corporate objectives.<br />

The Welfare Reform Bill (NI) 2012 is currently in the legislative process and changes to<br />

housing benefit are expected after the completion of this process. To ensure our<br />

tenants are kept informed, we plan to contact all those who may be affected by<br />

the changes to housing benefit. We have reviewed our <strong>Housing</strong> Selection Scheme<br />

in line with welfare reform proposals to ensure best practice and plan to introduce<br />

any necessary changes in conjunction with welfare reform implementation. We<br />

seek to promote one bed units within the Social <strong>Housing</strong> Development Programme<br />

to help meet the needs of those households who may require smaller properties<br />

after the introduction of welfare reform.<br />

House Prices in <strong>Northern</strong> <strong>Ireland</strong> continued to decrease over the year and waiting<br />

lists have continued to increase, leading to the assumption that home ownership is<br />

still not a realistic option for many households. <strong>Housing</strong> associations, in partnership<br />

with the <strong>Housing</strong> <strong>Executive</strong> and DSD, commenced work on 1,379 social housing units<br />

in 2012/13. The target for the incoming year will be 1,275 starts.<br />

2


Following the <strong>Northern</strong> <strong>Ireland</strong> Audit Office report and Public Accounts Committee<br />

hearing in September 2012 on the ‘NIHE Management of Response Maintenance<br />

Contracts’, 10 recommendations which were made are now being implemented.<br />

Additionally we have introduced new contracts in relation to the delivery of the All<br />

Trades, Grounds and Heating services.<br />

We continue to work with communities and partner organisations to ensure shared<br />

and safe neighbourhoods.<br />

Dr John McPeake<br />

Chief <strong>Executive</strong><br />

Mr Donald Hoodless<br />

Chairman<br />

3


<strong>Executive</strong> Summary<br />

Each year the <strong>Housing</strong> <strong>Executive</strong> publishes <strong>District</strong> <strong>Housing</strong> <strong>Plan</strong>s for the 26 district<br />

councils in <strong>Northern</strong> <strong>Ireland</strong>. These documents form part of our statutory<br />

requirement to consult with councils on our programmes and performance.<br />

Section 1 Regional context<br />

Section 1 outlines our priorities and spending for the year ahead. It also gives a<br />

brief overview of existing and emerging policies driving the housing market.<br />

Section 2 <strong>Ards</strong> housing market analysis<br />

<strong>Plan</strong>ning<br />

• Important documents that influence planning decisions in <strong>Ards</strong> Borough include<br />

the Regional Development Strategy (RDS) 2035 and the <strong>Ards</strong> & Down Area <strong>Plan</strong><br />

2015;<br />

• The DOE <strong>Northern</strong> <strong>Ireland</strong> <strong>Housing</strong> Land Availability Report for 2012 estimates<br />

potential for 8,738 new dwellings in <strong>Ards</strong> Borough.<br />

Socio-economic statistics<br />

• Census figures show the population of <strong>Ards</strong> The percentage of the working<br />

Borough increased 6.6% between 2001 and age population claiming<br />

2011 to 78,078, and is projected to increase unemployment related benefits in<br />

a further 5.7% to 82,564 by 2021;<br />

<strong>Ards</strong> Borough at March <strong>2013</strong> was<br />

• The population is ageing; it is projected 4.6%, lower than the <strong>Northern</strong><br />

that by 2021, older people will represent<br />

<strong>Ireland</strong> figure of 5.6%<br />

21.6% of the borough’s population; (Source DETI NI).<br />

• The number of households increased by 9.8% between 2001 and 2011 to 31,514,<br />

and is projected to increase 14.2% to 36,000 by 2021. Over the same period, the<br />

average household size decreased from 2.53 to 2.46 and is projected to<br />

decrease further to 2.27;<br />

• Local unemployment is rising. According to DETI, 4.6% (2,300) of the working<br />

age population of <strong>Ards</strong> Borough were claiming unemployment related benefits<br />

at March <strong>2013</strong>, an increase of 8.4% over the year;<br />

• At March <strong>2013</strong>, 2,865 <strong>Housing</strong> <strong>Executive</strong> tenants in the borough were claiming<br />

housing benefit, an increase of 1.8% since March 2012.<br />

<strong>Housing</strong> market statistics<br />

• According to Census 2011, <strong>Ards</strong> Borough comprises 31,514 households with<br />

‘usual residents’;<br />

• Owner occupation is the most popular tenure in <strong>Ards</strong> Borough and, at 74%, is<br />

higher than the <strong>Northern</strong> <strong>Ireland</strong> figure of 67.5% (Census 2011);<br />

• In <strong>Ards</strong> Borough the private rented sector houses 10.7% of households,<br />

compared with 15% across <strong>Northern</strong> <strong>Ireland</strong> (Census 2011);<br />

4


• The proportion of social housing in<br />

the borough (13%) is less than the<br />

<strong>Northern</strong> <strong>Ireland</strong> figure of 14.9%<br />

(Census 2011);<br />

• The University of Ulster’s Quarterly<br />

House Price Index records the<br />

average house price in <strong>Ards</strong><br />

Borough as £143,596 during 2012, a<br />

decrease of 6.9% on the previous<br />

year. This is close to the <strong>Northern</strong><br />

<strong>Ireland</strong> average of £138,147;<br />

• At March <strong>2013</strong>, the <strong>Housing</strong> <strong>Executive</strong> owned 3,893 properties in Newtownards<br />

<strong>District</strong>, having sold 4,946 dwellings since the introduction of the House Sales<br />

Scheme;<br />

• It is projected that <strong>Ards</strong> Borough requires a further 620 units of social housing<br />

between March 2012 and March 2017;<br />

• At December 2012, there were 1,679 applicants registered on the waiting list for<br />

social housing in Newtownards <strong>District</strong>; 941 (56%) were in housing stress;<br />

• Annual allocations rose to 484 in the year ending December 2012, helping to<br />

narrow the gap between demand and supply in the borough;<br />

• Economic uncertainty continues to impact on the housing<br />

market in <strong>Ards</strong> Borough. Affordability remains an issue for<br />

During 2012/13, 676<br />

first time buyers who continue to experience difficulties<br />

people presented<br />

securing mortgage finance;<br />

as homeless, 447<br />

(66.1%) of whom<br />

• House price adjustment is still ongoing at the higher end<br />

were awarded Full<br />

of the market. A dramatic increase in the volume of<br />

Duty status.<br />

transactions is not expected over the next 12 months;<br />

• The private rented sector is robust, with particularly high demand for good<br />

quality rentals in Newtownards town. Private housing benefit claims continue to<br />

increase, though there is evidence of singles under 35 leaving the sector due to<br />

the increase in the age limit for the Shared Room Rate of Local <strong>Housing</strong><br />

Allowance;<br />

• The impact of welfare reform on waiting lists is difficult to predict, although there<br />

is concern that the supply of one bed accommodation will be insufficient to<br />

meet demand. As a result, the <strong>Housing</strong> <strong>Executive</strong> promotes the development<br />

of a minimum 200 units by housing associations in each year of the SHDP <strong>2013</strong> –<br />

2016.<br />

Section 3 <strong>Ards</strong> local housing strategy<br />

During 2012/13 we spent £8.466 million in <strong>Ards</strong> Borough, excluding investment in<br />

new build and grounds maintenance. For this year’s plan, and in line with the<br />

Minister’s Assembly statement on the Fundamental Review of the <strong>Housing</strong><br />

<strong>Executive</strong>, we have split the reporting of performance and future programmes by<br />

regional housing and landlord services.<br />

5


Regional housing services<br />

Corporate Objective 1: Delivering better homes<br />

• In <strong>Ards</strong> Borough, eight new build<br />

schemes completed during<br />

2012/13, delivering 133 social<br />

housing units. Six schemes were<br />

on site at 31 st March <strong>2013</strong> to<br />

deliver 89 social housing units.<br />

During <strong>2013</strong>/14, eight new build<br />

schemes are programmed to<br />

commence in the borough to<br />

deliver 110 social housing units;<br />

• In 2012/13 two renovation grants and 25 repair grants were completed in <strong>Ards</strong><br />

Borough;<br />

• During 2012/13 the Warm Homes scheme facilitated insulation of 216 homes, 9<br />

heating installations, and both heating and insulation in a further 13 homes in<br />

<strong>Ards</strong> Borough. In addition, 26 properties of solid wall construction received<br />

internal dry lining insulation;<br />

• We are managing and delivering a new boiler replacement scheme in the<br />

private sector;<br />

• We will work with DSD to deliver a pilot initiative that aims to bring a number of<br />

long term empty homes back into use for social renting. Census 2011 records<br />

2,055 vacant dwellings in <strong>Ards</strong> Borough, though does not distinguish<br />

second/holiday homes within this figure.<br />

Corporate Objective 2: Supporting independent living<br />

• During 2012/13 in <strong>Ards</strong> Borough, we spent £822,136 funding 26 sheltered and<br />

supported housing schemes, and three floating support services, for a range of<br />

client groups. A budget of £806,299 has been allocated for <strong>2013</strong>/14;<br />

• During 2012/13, we completed 54 disabled facilities grants in <strong>Ards</strong> Borough,<br />

spending £0.954 million on private sector adaptations;<br />

• We continue to assess the need for generic wheelchair units in new build<br />

schemes and aim to facilitate bespoke properties, where possible, for those<br />

clients with complex needs;<br />

• During 2012/13, 676 homeless applications were received and 447 applicants<br />

were assessed as having ‘Full Duty Status’. The new <strong>Housing</strong> Related Support<br />

Strategy (Supporting People) <strong>2013</strong>-15 sets out proposals to address the needs of<br />

three key thematic client groups, including the homeless;<br />

• We continue to review the need for Traveller accommodation. A<br />

comprehensive five year needs assessment will be undertaken in <strong>2013</strong>/14 to<br />

inform a Traveller Accommodation Programme.<br />

6


Corporate Objective 3: Building stronger communities<br />

• We continue to contribute to both urban<br />

renewal and rural regeneration through<br />

physical and community regeneration in <strong>Ards</strong><br />

Borough;<br />

• We continue to ensure housing, including<br />

affordable housing, is integral to the<br />

regeneration of Newtownards, as envisaged in<br />

the Newtownards Town Centre Regeneration<br />

Masterplan;<br />

• We continue to support the development of brownfield sites for social housing,<br />

including government surplus land and transfer sites. During 2012/13, 90 units<br />

were completed on four brownfield sites in Newtownards town and work<br />

continued on one scheme to deliver 102 units. In <strong>2013</strong>/14, seven brownfield<br />

sites are programmed to deliver 96 units in the borough;<br />

• To address rural social housing need in <strong>Ards</strong> Borough, one house was acquired<br />

during 2012/13 and two schemes were on site at 31 st March <strong>2013</strong>; combined,<br />

these will provide 18 dwellings. In <strong>2013</strong>/14, one new build scheme is<br />

programmed to deliver 14 social housing units in rural <strong>Ards</strong>;<br />

• During 2012/13 we continued to deliver our programme of latent demand tests;<br />

• Under policy CTY5 of PPS21, we completed a land study of Balloo outside<br />

Killinchy, identifying potential sites for social housing;<br />

• During 2012/13 we continued to support the Rural Development Programme<br />

through our match funding exercise. Match funding will continue into <strong>2013</strong>/14.<br />

Corporate Objective 4: Delivering quality services<br />

• We have reviewed our <strong>Housing</strong> Selection Scheme to account for welfare<br />

reform;<br />

• During 2012/13 DSD commissioned a fundamental review of the allocations<br />

policy for social housing;<br />

• We will continue to administer housing benefit prior to its phased transfer to<br />

universal credit between 2014 and 2017.<br />

Landlord services<br />

Corporate Objective 1: Delivering better homes<br />

• In 2012/13 in <strong>Ards</strong> Borough, we completed 284 In 2012/13 we installed<br />

heating installations; completed/commenced heating in 284 properties in<br />

replacement kitchens in 387 dwellings; and <strong>Ards</strong> Borough and plan to<br />

commenced the installation of double glazing in commence 40 heating<br />

829 dwellings. Other schemes completed or installations and 144 oil<br />

commenced include demolition works and the boiler replacements in<br />

installation of frost stats and fire doors; <strong>2013</strong>/14.<br />

7


• During <strong>2013</strong>/14 in <strong>Ards</strong> Borough, we plan to commence External Cyclical<br />

Maintenance (ECM) works to 202 dwellings; install double glazing in 109<br />

dwellings; replace kitchens in 323 dwellings; commence 40 heating installations;<br />

and replace 144 oil boilers. Additional schemes include demolition works and a<br />

special revenue scheme to replace 203 roofs in the Glen estate, Newtownards;<br />

• Continue to fund an energy awareness programme.<br />

Corporate Objective 2: Supporting independent living<br />

• In <strong>Ards</strong> Borough, we commenced 93 adaptations to our stock in 2012/13 and<br />

spent £583,000. The budget for <strong>2013</strong>/14 in <strong>Ards</strong> Borough is £712,000;<br />

• In the coming year in <strong>Ards</strong> Borough, we plan to complete Tenancy Support<br />

Needs Assessments with all new tenants and provide support as required;<br />

• We provide financial advice and counselling services for tenants, as required.<br />

Corporate Objective 3: Building stronger communities<br />

• We encourage all tenants to sign up to our Good Neighbour Agreement;<br />

• We work to deliver projects of a cross community nature including the Shared<br />

Communities Programme;<br />

• We work in partnership with the statutory, community and voluntary sectors in<br />

developing and delivering improved community safety at estate level;<br />

• We continue to implement the Building Relationships in Communities (BRIC)<br />

programme which aims to ‘put good relations at the heart of social housing’;<br />

• We continue to implement the Race Relations policy.<br />

Corporate Objective 4: Delivering quality services<br />

• We work to reduce rent arrears;<br />

We have restructured our<br />

• During <strong>2013</strong>/14 we will ensure our contract<br />

local office management<br />

management procedures for maintenance are<br />

teams and realigned our<br />

robust;<br />

areas to form new<br />

• We aim to meet district office targets in relation to regions.<br />

housing, homelessness and maintenance.<br />

Appendices<br />

Appendices detail our programmes, performance, housing need projections,<br />

waiting list and stock.<br />

8


Section 1 Regional Context<br />

1.1 Introduction<br />

Our policies and plans are developed in the context<br />

of DSD’s <strong>Northern</strong> <strong>Ireland</strong> <strong>Housing</strong> Strategy 2012/17<br />

and the Programme for Government 2011-2015, with<br />

equality considerations incorporated from the outset.<br />

We have developed this year’s plan in conjunction<br />

with our Corporate <strong>Plan</strong>, the Review of the <strong>Northern</strong><br />

<strong>Ireland</strong> <strong>Housing</strong> Market and our <strong>Housing</strong> Market<br />

Assessment reports. Section 3, the Local <strong>Housing</strong><br />

Strategy, has been presented to reflect our regional<br />

housing and landlord functions as differentiated by<br />

the Minister in his recent statement on the<br />

Fundamental Review of the <strong>Housing</strong> <strong>Executive</strong>.<br />

Our priorities for the year ahead include:<br />

• Welfare reform;<br />

• Contract management;<br />

• New social and affordable housing;<br />

• Improving the thermal efficiency of housing;<br />

• Supporting the housing needs of disabled people;<br />

• Homelessness and applicants in housing stress;<br />

• Promoting energy efficiency and helping to combat fuel poverty;<br />

• Community safety and regeneration;<br />

• Urban and rural regeneration.<br />

1.2 Funding<br />

Our expenditure is bound by the Comprehensive Spending Review 2010; however,<br />

we continue to make a considerable investment in housing in <strong>Northern</strong> <strong>Ireland</strong> each<br />

year. During 2012/13 we spent £565 million, with £264.8 million proposed spend for<br />

our mainstream programmes in <strong>2013</strong>/14. Funding of £83.9 million is available for the<br />

Social <strong>Housing</strong> Development Programme to enable delivery of 1,275 new social<br />

housing starts. Funding for the <strong>2013</strong>/14 Capital Improvement Programme is £2.6<br />

million and £158 million for our Maintenance Programme. Expenditure for private<br />

sector grants is approximately £14.6 million to include previously committed<br />

expenditure and mandatory grants such as £100k for Home Repairs Grants.<br />

Support to vulnerable groups is delivered through our Supporting People<br />

Programme. The Supporting People budget of £71.5 million currently funds 101<br />

providers to deliver housing related support through 875 schemes to approximately<br />

19,000 vulnerable people.<br />

10


1.3 Policy context<br />

The <strong>Northern</strong> <strong>Ireland</strong> <strong>Executive</strong> has made the economy its top priority in the<br />

Programme for Government and in March 2012 it published the <strong>Northern</strong> <strong>Ireland</strong><br />

Economic Strategy ‘Priorities for Sustainable Growth and Prosperity’. In the short to<br />

medium term, this strategy aims to rebuild the economy to secure employment<br />

growth, with the longer term goal of expanding the private sector in <strong>Northern</strong><br />

<strong>Ireland</strong>.<br />

In November 2012 the Department for Social<br />

Development (DSD) published a draft <strong>Housing</strong><br />

Strategy for <strong>Northern</strong> <strong>Ireland</strong> (2012 -2017), for<br />

consultation. There are 5 main themes in the draft:<br />

• Theme 1 - Ensuring access to decent, affordable,<br />

sustainable homes across all tenures;<br />

• Theme 2 - Meeting housing needs and supporting<br />

the most vulnerable;<br />

• Theme 3 - <strong>Housing</strong> and Welfare Reform;<br />

• Theme 4 - Driving regeneration and sustaining<br />

communities through housing;<br />

• Theme 5 - Getting the structures right.<br />

The Homelessness Strategy 2012-2017<br />

was published in May 2012. The aim<br />

of the new strategy is to eliminate<br />

long term homelessness and rough<br />

sleeping across <strong>Northern</strong> <strong>Ireland</strong> by<br />

2020.<br />

The planning context for housing in <strong>Northern</strong> <strong>Ireland</strong> is set by the Department of<br />

Regional Development’s (DRD) Regional Development Strategy (RDS) 2035,<br />

Department of the Environment’s (DOE) <strong>Plan</strong>ning Policy Statements (PPS) and Area<br />

<strong>Plan</strong>s. We continue to engage with DOE <strong>Plan</strong>ning on policy matters, area plan<br />

production and the delivery of the Social <strong>Housing</strong> Development Programme.<br />

11


The UK Government is remodelling the benefits<br />

system under its welfare reform policy. Subject<br />

to approval by the <strong>Northern</strong> <strong>Ireland</strong> Assembly<br />

and the <strong>Northern</strong> <strong>Ireland</strong> <strong>Executive</strong>, the new<br />

Welfare Reform Bill will be introduced in <strong>2013</strong>.<br />

This is a major reform and many of the current<br />

benefits will cease to exist and new benefits<br />

and payment systems will be introduced.<br />

There will be a series of changes to housing<br />

benefit which will lead to the benefit being<br />

absorbed into a system of universal credit. This<br />

work is being led by DSD.<br />

These are complex changes and not all details<br />

of how they will be implemented are known yet. However, the impact will be<br />

significant for large numbers of low-income individuals in <strong>Northern</strong> <strong>Ireland</strong> and<br />

indeed for us in administering the new regulations. We are looking at a range of<br />

issues including stock management and changes to allocations; provision of smaller<br />

units of new build, and advice and support. We will be keeping these matters under<br />

close scrutiny during the coming year.<br />

1.4 Fundamental Review of NIHE<br />

In January <strong>2013</strong> the Minister for Social Development outlined proposals for the<br />

reform of social housing, to include the restructure of the <strong>Housing</strong> <strong>Executive</strong>.<br />

Proposals include:<br />

• DSD responsibility for overall<br />

strategy, regulation and inspection;<br />

• The creation of a <strong>Northern</strong> <strong>Ireland</strong><br />

regional housing body to deliver<br />

housing services;<br />

• The transfer of the landlord function<br />

from the public sector to allow<br />

access to private funding;<br />

• The establishment of an<br />

independent Social <strong>Housing</strong> Rent<br />

Panel.<br />

We understand that there is broad stakeholder support for the principle of<br />

separating landlord and regional housing service roles and this process of change<br />

will be guided by extensive consultation regarding the detailed design of the new<br />

organisations. In the intervening period, the Board of the <strong>Housing</strong> <strong>Executive</strong> has<br />

made clear its intention to facilitate this longer term ‘hard’ separation by working<br />

towards a ‘soft’ split, internally, over the next 12-24 months.<br />

The Board has approved a new interim organisational structure, which reflects the<br />

principle of separation for the core landlord and regional housing services. The<br />

<strong>Housing</strong> <strong>Executive</strong>’s budgets and accounts will be reset to reflect the functional split.<br />

12


We see this as a prerequisite to each having its own, standalone business plan with<br />

associated vision, mission, values, objectives and targets. We anticipate that these<br />

new separate plans will be put in place for the 2014-15 year.<br />

As part of our transition we have aligned our priorities for the year ahead using the<br />

new organisational structure.<br />

Within our regional housing services we plan to:<br />

• Establish the regional housing service currently delivered by the <strong>Housing</strong><br />

<strong>Executive</strong> as a coherent entity in our new interim structures under a Director of<br />

Strategic Services;<br />

• Develop a clear understanding of the requirements of our current stakeholders in<br />

respect of these services;<br />

• Develop sensible and practical working arrangements, and an implementation<br />

plan, for the delivery of the homelessness services currently delivered by the<br />

landlord but scheduled to re-locate within the new strategic division;<br />

• Analyse and detail the costs of delivering the regional housing services.<br />

Within our landlord services we plan to:<br />

• Establish a dedicated asset management strand within the landlord business<br />

under a new Directorate whose purpose will be to manage the <strong>Housing</strong><br />

<strong>Executive</strong>’s property assets in an efficient and effective way, adding value<br />

through schemes that are well managed and delivered on a value for money<br />

basis;<br />

• Look for ways of engaging our tenants in the design and assessment of the<br />

services that we provide, thus ensuring that they remain strongly customer<br />

focused and matched to the needs and expectations of those we serve;<br />

• Strive to be a UK top quartile provider in the core landlord services of rent<br />

collection, arrears management, re-let times and repairs service;<br />

• Take a more commercial approach to the decisions we make, without<br />

compromising our commitment to deliver high quality services.<br />

It is vitally important that the landlord element of the <strong>Housing</strong> <strong>Executive</strong> uses the<br />

next two transitional years to develop the requisite skills and expertise and also to<br />

enhance the change in culture to enable it to operate successfully post 2015 as an<br />

independent landlord in what will be an increasingly demanding and commercial<br />

environment.<br />

1.5 Governance<br />

Governance within the <strong>Housing</strong> <strong>Executive</strong> has been reviewed, particularly around<br />

contract management for both response and planned maintenance. The<br />

implementation of recommendations from governance and Gateway reviews is<br />

closely monitored.<br />

13


1.6 House Condition Survey – 2011 Findings<br />

Findings from the House Condition Survey 2011 confirm the changing structure of<br />

the <strong>Northern</strong> <strong>Ireland</strong> housing stock:<br />

• The proportion of owner occupied stock continues to<br />

fall whilst the private rented sector has increased;<br />

• The social rented sector accounted for 14.3% of total<br />

stock (NIHE – 11.3%, HA – 3%);<br />

• The level of vacant stock has risen (7.2%) in line with<br />

growth in the private rented sector;<br />

• Unfitness levels in <strong>Northern</strong> <strong>Ireland</strong> increased to 4.6%<br />

in 2011 from 2.4% in 2009, reflective of the current<br />

economic climate, the higher rate of vacancy,<br />

particularly in the private sector, and the reduced<br />

availability of home improvement grants;<br />

• Improvement in thermal efficiency has resulted in Fuel<br />

Poverty decreasing from 44% in 2009 to 42% in 2011.<br />

14


Section 2 <strong>Housing</strong> Market Analysis<br />

2.1 Introduction<br />

<strong>Housing</strong> market analysis is a framework for collecting, analysing and interpreting<br />

evidence across a clearly defined area. It allows housing planners to identify<br />

existing imbalances and problems in the housing market. Section 2 analyses the<br />

main factors that influence the <strong>Ards</strong> housing market and informs our Local <strong>Housing</strong><br />

Strategy. These include the planning context within which the <strong>District</strong> <strong>Housing</strong> <strong>Plan</strong> is<br />

set, demographic trends, socio-economic issues and information on housing stock.<br />

Map 1:<br />

<strong>Ards</strong> Borough Council Area<br />

Source: NIHE GIS<br />

The geographic area of <strong>Ards</strong> Borough coincides with that of the <strong>Housing</strong> <strong>Executive</strong>’s<br />

Newtownards <strong>District</strong>, and is shown in Map 1 above. The borough falls within the<br />

Belfast Metropolitan <strong>Housing</strong> Market Area (HMA) which comprises a number of local<br />

government districts (LGDs). A <strong>Housing</strong> Market Area represents the widest<br />

geographic area where households are prepared to move house without changing<br />

employment or education. Issues affecting this HMA are detailed on pages 18 & 19.<br />

2.2 <strong>Plan</strong>ning<br />

Physical planning<br />

Important documents that influence housing planning decisions in <strong>Ards</strong> Borough<br />

include the Regional Development Strategy (RDS) 2035 ‘Building a Better Future’ and<br />

the <strong>Ards</strong> & Down Area <strong>Plan</strong> 2015.<br />

The <strong>Northern</strong> <strong>Ireland</strong> <strong>Housing</strong> Land Availability Report for 2012, prepared by DOE<br />

<strong>Plan</strong>ning, estimates potential for 8,738 new dwellings in the borough.<br />

16


Regeneration and sustaining<br />

communities are key themes of<br />

the draft <strong>Housing</strong> Strategy for<br />

<strong>Northern</strong> <strong>Ireland</strong>: ‘Facing the<br />

Future’. Locally, Newtownards<br />

Town Centre Regeneration<br />

Masterplan was launched in<br />

June 2010 and a number of<br />

areas within <strong>Ards</strong> Borough have<br />

been identified under DSD’s<br />

‘Areas at Risk’ and ‘Small<br />

Pockets of Deprivation’ (SPOD)<br />

programmes. The former is designed to identify and intervene in areas at risk of<br />

decline and the latter targets areas too small to allow full neighbourhood renewal.<br />

Further details on investment and activities can be found in Section 3.4.<br />

<strong>Housing</strong> <strong>Executive</strong> regeneration work continues to improve housing and living<br />

conditions through physical improvement programmes (see Appendix 2).<br />

Census 2011 reports 2,055 empty dwellings in <strong>Ards</strong><br />

Borough, although does not distinguish vacant from<br />

second/holiday homes. At any point in time a<br />

number of dwellings are vacant as part of the<br />

normal turnover in ownership or tenancy. In order to<br />

avoid blight caused by long term empty dwellings,<br />

the <strong>Housing</strong> <strong>Executive</strong> will investigate the potential<br />

for returning them to use to meet housing need.<br />

In response to the draft <strong>Housing</strong> Strategy for<br />

<strong>Northern</strong> <strong>Ireland</strong>, the <strong>Housing</strong> <strong>Executive</strong> highlighted<br />

that housing-led regeneration programmes were<br />

essential to meeting housing need and maintaining<br />

stock fit for purpose in both urban and rural areas.<br />

Socio-economic planning<br />

The population of <strong>Ards</strong> Borough increased by 6.6% between 2001 and 2011 and is<br />

projected to increase a further 5.7% by 2021. The number of households is also<br />

projected to increase 14.2% by 2021 (see Table 1). Notably, the population is<br />

ageing; it is projected that by 2021 older people will represent 21.6% of the<br />

population in the borough. Changing demographics, particularly in age profile and<br />

average household size, are important factors when considering density and design<br />

of new housing.<br />

17


Table 1: Key demographic statistics – <strong>Ards</strong> Borough<br />

Demographics Census 2001 Census 2011 Projected 2021<br />

Children 15,593 (21.3%) 15,265 (19.6%) 15,954 (19.3%)<br />

Working age 45,597 (62.3%) 46,863 (60.0%) 48,795 (59.1%)<br />

Older people 12,054 (16.5%) 15,950 (20.4%) 17,815 (21.6%)<br />

Total Population 73,244 78,078 82,564<br />

Households 28,689 31,514 36,000<br />

Average household size 2.53 2.46 2.27<br />

Source: NISRA<br />

Census 2011 reports that 97.3% of the population of <strong>Ards</strong> Borough were born in the<br />

UK and Republic of <strong>Ireland</strong>, 1.2% within other EU countries and 1.5% outside the EU.<br />

The local economy has been adversely affected by the recession and<br />

unemployment is rising. Figures from Department of Enterprise, Trade and<br />

Investment (DETI) show that 4.6% (2,300) of the working age population of <strong>Ards</strong><br />

Borough were claiming unemployment related benefits at March <strong>2013</strong>, an increase<br />

of 8.4% over the year.<br />

At March <strong>2013</strong>, 2,865 <strong>Housing</strong> <strong>Executive</strong> tenants were claiming housing benefit in<br />

the borough, an increase of 1.8% since March 2012.<br />

The <strong>Northern</strong> <strong>Ireland</strong> Construction Bulletin, October<br />

2012, notes that outputs last year were<br />

approximately 40% lower than peak outputs in 2007.<br />

Job and self-employment opportunities in the sector<br />

have fallen considerably; the number of<br />

unemployment benefit claimants across <strong>Northern</strong><br />

<strong>Ireland</strong> from the construction sector has more than<br />

doubled since 2007.<br />

2.3 <strong>Housing</strong> market profile<br />

As reported earlier, <strong>Ards</strong> Borough forms part of the Belfast<br />

Metropolitan <strong>Housing</strong> Market Area (see Map 1). The<br />

recent analysis of this market identified a number of<br />

housing issues which present significant challenges in the<br />

current economic climate. These include:<br />

• Difficulty in accessing mortgage finance;<br />

• Potential for growth in the intermediate housing sector;<br />

• Ongoing requirement for investment in, and regulation<br />

of, the private rented sector;<br />

• Homelessness;<br />

18


• Fuel poverty;<br />

• Low but rising unfitness levels;<br />

• The need for additional social housing in some locations.<br />

According to Census 2011, the housing stock in <strong>Ards</strong> Borough comprises 31,514<br />

households with ‘usual residents’; tenure breakdown is as follows:<br />

• Owner occupation is the most<br />

popular tenure in the borough<br />

and, at 74%, is higher than the<br />

<strong>Northern</strong> <strong>Ireland</strong> figure of 67.5%;<br />

• The private rented sector houses<br />

10.7% of households (<strong>Northern</strong><br />

<strong>Ireland</strong> 15%). Lending restrictions<br />

limiting access to owner<br />

occupation have contributed to<br />

the growth of this sector;<br />

• The proportion of social housing<br />

in the borough (13%) is lower than the <strong>Northern</strong> <strong>Ireland</strong> figure of 14.9%.<br />

DSD’s <strong>Northern</strong> <strong>Ireland</strong> <strong>Housing</strong> Bulletin<br />

reported 150 private sector new build<br />

housing starts in <strong>Ards</strong> Borough during the<br />

year to September 2012, a decrease of<br />

10.2% from last year. It is evident the<br />

construction industry in the borough is<br />

still suffering, with starts 74.3% lower than<br />

at the height of the housing market in<br />

2007.<br />

The University of Ulster’s Quarterly House<br />

Price Index records the 2012 average<br />

house price in <strong>Ards</strong> Borough as £143,596, a decrease of 6.9% on the previous year.<br />

This is marginally above the <strong>Northern</strong> <strong>Ireland</strong> average of £138,147 which fell 1.2%<br />

from last year (see Table 2). Last year, estate agents commented that house prices<br />

in <strong>Ards</strong> had further to fall, being slower to react to the ‘boom & bust’ of the housing<br />

market. This year, with prices now close to the <strong>Northern</strong> <strong>Ireland</strong> average, it would<br />

appear that adjustment has taken place.<br />

Local estate agents report the following:<br />

• The housing market in <strong>Ards</strong> Borough has been slow to recover from the post 2007<br />

decline. In the last year, despite further house price decline, the volume of<br />

transactions has not increased significantly;<br />

• Due to restrictions in lending and a lack of confidence in the housing market,<br />

there remain a high number of unsold properties in the borough;<br />

• The majority of house sales are to first time buyers or buy-to-let investors<br />

purchasing properties at the lower end of the market, including repossessions;<br />

• Typically first time buyers have saved substantial deposits;<br />

19


• Upward movement is still slow and price adjustment is ongoing at the higher end<br />

of the market;<br />

• Sales in rural areas are low;<br />

• Newtownards town is the most sought after location in the borough.<br />

Local estate agents predict the following:<br />

• House prices will remain static;<br />

• The volume of sales will not increase dramatically due to the continuation of strict<br />

lending practices.<br />

The extended period of near-zero policy<br />

interest rates appears to be having little<br />

effect in stimulating a housing market<br />

recovery. Current prices demonstrate a<br />

low price structure for housing in <strong>Northern</strong><br />

<strong>Ireland</strong>, suggesting that considerable<br />

value exists. Despite this, housing market<br />

performance across the UK over the next<br />

five years will be framed against a<br />

backdrop of significant change in the<br />

finance market following the Mortgage<br />

Market Review. The new regulatory<br />

regime will introduce more stringent<br />

affordability checks for potential<br />

borrowers, including interest-only borrowers. Whilst such changes are intended to<br />

de-risk the housing market, it remains to be seen what the broader impact will be on<br />

the volume of transactions in <strong>Northern</strong> <strong>Ireland</strong>.<br />

<strong>Northern</strong> <strong>Ireland</strong> Co-ownership <strong>Housing</strong> Association assists those on a low income to<br />

access the owner occupied sector. In <strong>Ards</strong> Borough, 49 properties were purchased<br />

through the scheme during 2012/13.<br />

The purchase of social housing is another<br />

route to low cost owner occupation open<br />

to <strong>Housing</strong> <strong>Executive</strong> and housing<br />

association tenants. In recent years, the<br />

volume of sales has dropped considerably.<br />

During 2012/13 only 289 <strong>Housing</strong> <strong>Executive</strong><br />

properties sold in <strong>Northern</strong> <strong>Ireland</strong>,<br />

including eight located in Newtownards<br />

<strong>District</strong> (see Table 3).<br />

The private rented sector has grown significantly in <strong>Northern</strong> <strong>Ireland</strong> since 2001. This<br />

tenure is flexible and responsive to new and emerging markets. It can offer tenants<br />

freedom from the responsibilities of furnishing, repairing and maintaining property.<br />

20


Estate agents report that the private rented sector in <strong>Ards</strong> Borough has sufficient<br />

stock to meet demand, mostly concentrated in Newtownards town.<br />

Table 2:<br />

<strong>Housing</strong> statistics (tenure breakdown)<br />

Owner Social<br />

Occupied Stock<br />

Private<br />

Rented<br />

Other<br />

Total<br />

Census 2011 –<br />

<strong>Ards</strong> Borough<br />

23,303 4,094 3,376 741 31,514<br />

Source: NISRA <br />

Private Sector<br />

Activity<br />

2008 2009 2010 2011 2012<br />

<strong>Ards</strong> new build<br />

starts*<br />

420 305 150 167 150<br />

NI new build<br />

starts*<br />

7,879 6,140 6,339 5,041 4,456<br />

<strong>Ards</strong> average<br />

house price <br />

£188,660 £149,553 £184,396 £154,259 £143,596<br />

NI average<br />

house price<br />

£218,145 £160,855 £156,746 £139,800 £138,147<br />

Source: NHBC & University of Ulster (*NHBC figures quoted are for the year to September)<br />

Private <strong>Housing</strong><br />

Benefit <strong>Ards</strong><br />

No of private sector<br />

claims<br />

No of housing<br />

association claims<br />

Source: NIHE<br />

March<br />

2009<br />

March<br />

2010<br />

March<br />

2011<br />

March<br />

2012<br />

March<br />

<strong>2013</strong><br />

1,379 1,681 1,953 2,109 2,231<br />

448 491 535 605 747<br />

At April <strong>2013</strong>, the Local <strong>Housing</strong> Allowance for a 3 bed dwelling was £103.06 per<br />

week. Private sector housing benefit claims<br />

continue to increase in <strong>Ards</strong> Borough due to<br />

the inaccessibility of owner occupation and<br />

the shortage of social housing. However, it is<br />

perceived that this sector has become less<br />

affordable to singles under the age of 35<br />

claiming housing benefit. The increase in the<br />

age limit for the Shared Room Rate has seen<br />

housing benefit entitlement fall short of rent<br />

charges. The number of applications for<br />

Discretionary <strong>Housing</strong> Payment to meet this<br />

shortfall has increased dramatically in the last<br />

year. Furthermore, local estate agents have<br />

confirmed that some singles on benefits are<br />

leaving the private rented sector altogether,<br />

given the scarcity of HMOs in the borough.<br />

21


Houses in Multiple Occupation (HMO) present another affordable housing option,<br />

most commonly availed of by single benefit claimants, low income households,<br />

students and migrant workers. Welfare reform may result in increased demand for<br />

HMOs as housing benefit is reduced for households in under-occupation.<br />

2.4 Social housing<br />

The housing need assessment 2012-2017 identified a need for 620 additional units of<br />

social housing in <strong>Ards</strong> Borough (see Appendix 3). During 2012/13, work continued<br />

on 72 units of social housing and a<br />

further 17 units commenced in the<br />

borough. Whilst 133 units of social<br />

housing were delivered, demand for<br />

this tenure outstrips supply. <strong>Housing</strong><br />

stress continues to increase in <strong>Ards</strong><br />

Borough. In the past year, the most<br />

significant increase has been in single<br />

applicants. This trend may be<br />

attributable to the aforementioned<br />

changes to housing benefit. Waiting<br />

list statistics at December 2012 are<br />

detailed in Table 3. Notable<br />

information includes:<br />

• <strong>Housing</strong> stress has risen since April 2012; 56% of applicants are in housing stress;<br />

• 46% of housing stress applicants are single, 23.3% elderly and 19.6% small families;<br />

• Annual allocations increased by 25.7% since March 2012, inflated by the high<br />

level of social housing new build in the borough;<br />

• Between 2011/12 and 2012/13, the number of homeless applications decreased<br />

by 2.7%, although the number of applicants awarded Full Duty status increased<br />

by 12.9%.<br />

At March <strong>2013</strong> <strong>Housing</strong> <strong>Executive</strong> stock in Newtownards <strong>District</strong> comprised 3,893<br />

dwellings (see Appendix 5), including 23 voids pending allocation. With the onset of<br />

the Welfare Reform Bill, the<br />

<strong>Housing</strong> <strong>Executive</strong> is<br />

committed to finding suitable<br />

alternative accommodation<br />

for those tenants who will have<br />

their housing benefit restricted<br />

through under occupation and<br />

wish to downsize. We aim to<br />

deliver 200 one bed units in<br />

each year of the Social<br />

<strong>Housing</strong> Development<br />

Programme (<strong>2013</strong>/16) to help<br />

meet the anticipated increase<br />

in demand for smaller dwellings.<br />

22


Table 3: Social housing statistics public sector<br />

<strong>Ards</strong> Waiting List<br />

Trends<br />

December<br />

2008<br />

December<br />

2009<br />

December<br />

2010<br />

Mar/Apr<br />

2012<br />

December<br />

2012<br />

All applicants 1,644 1,641 1,721 1,487 1,679<br />

<strong>Housing</strong> stress 892 927 1,025 918 941<br />

Annual<br />

allocations<br />

301 406 339 385 484<br />

<strong>Ards</strong> waiting list sub-set of homeless applicants<br />

2008/09 2009/10 2010/11 2011/12 2012/13<br />

Presented 631 743 726 695 676<br />

Awarded Full<br />

Duty status<br />

375 490 455 396 447<br />

<strong>Ards</strong> <strong>Housing</strong> <strong>Executive</strong> sales information & housing association (HA) starts<br />

2009/10 2010/11 2011/12 2012/13<br />

HA new build starts 150 77 74 17<br />

NIHE house sales 6 8 10 8<br />

Average market<br />

value<br />

£83,083 £74,062 £53,100 £43,750<br />

Source: NIHE<br />

23


Section 3 Local <strong>Housing</strong> Strategy<br />

3.1 Introduction<br />

The <strong>Ards</strong> Local <strong>Housing</strong> Strategy presents the <strong>Housing</strong> <strong>Executive</strong>’s performance for<br />

2012/13 and proposals for <strong>2013</strong>/14.<br />

The <strong>Housing</strong> <strong>Executive</strong>’s projected investment within Newtownards <strong>District</strong> in <strong>2013</strong>/14<br />

is £6.904 million, excluding investment in new build and the Warm Homes Scheme.<br />

Table 4:<br />

<strong>Ards</strong> Borough actual and projected spend<br />

Actual Spend<br />

Projected spend<br />

Activity areas<br />

£m £m<br />

2011/12 2012/13 <strong>2013</strong>/14<br />

Capital improvement work 1.061 0.063 ----<br />

<strong>Plan</strong>ned maintenance work 2.137 3.699 3.128<br />

Response maintenance* 2.405 2.409 2.052<br />

Private sector grants 0.860 1.043 0.918<br />

Warm Homes** 0.339 0.430 ----<br />

Supporting People 0.750 0.822 0.806<br />

Total 7.552 8.466 6.904<br />

Investment in New Build*** 8.738 1.728 ****<br />

Source: NIHE<br />

*Response maintenance figures include minor disabled person adaptations, redecoration and<br />

displacement grants.<br />

**Warm Homes spend is demand led and cannot be projected at district level.<br />

*** Investment in new build is the total cost of schemes starting in the programme year but which may<br />

be spent over more than one year. The amount includes <strong>Housing</strong> Association Grant (HAG) funding by<br />

Government subsidy which was £5.810 million for 74 units (2011/12) and £0.618 million for 17 units<br />

(2012/13).<br />

**** The total cost of units in the gross Social <strong>Housing</strong> Development Programme for <strong>2013</strong>/14 has not<br />

been finalised.<br />

Investment in grounds maintenance can only be reported at a regional level. In<br />

South Region during 2012/13, £2.973 million was spent on grounds maintenance and<br />

a budget of £ 2.600 million is available for <strong>2013</strong>/14.<br />

25


In line with the proposed separation of functions set out in the Fundamental Review<br />

of the <strong>Housing</strong> <strong>Executive</strong>, the Local <strong>Housing</strong> Strategy is reported by regional housing<br />

and landlord services against the corporate objectives. This split is summarised in<br />

the table below.<br />

Regional housing services<br />

Landlord services<br />

Objective 1 Delivering better homes<br />

• Social <strong>Housing</strong> Development<br />

Programme (SHDP) and affordable<br />

housing<br />

• Standards in the private sector,<br />

including HMOs<br />

• Thermal efficiency<br />

• Tackling fuel poverty<br />

• NIHE maintenance programme<br />

includes: Kitchen replacement,<br />

heating installations, external<br />

maintenance, and double glazing<br />

• Response maintenance<br />

• Thermal efficiency of NIHE properties<br />

Objective 2 Supporting independent living<br />

• Supporting People services • Adaptations service for NIHE stock<br />

• Homelessness services<br />

• Sustaining tenancies<br />

• Adaptations in the private sector<br />

• Traveller Accommodation<br />

Programme<br />

Objective 3 Building stronger communities<br />

• Urban regeneration • Community Safety Strategy<br />

• Rural regeneration (Action <strong>Plan</strong>) • Community involvement<br />

• Empty Homes Strategy (Private • Community cohesion<br />

sector)<br />

• Small Pockets of Deprivation (SPOD)<br />

Programme<br />

• Sustainable development<br />

Objective 4 Better public services<br />

• <strong>Housing</strong> benefit services<br />

• Implement recommendations of the<br />

review of <strong>Housing</strong> Selection Scheme<br />

• Customer and stakeholder<br />

satisfaction<br />

• Manpower <strong>Plan</strong>, People Strategy<br />

and Learning & Development<br />

Strategy<br />

• Income from rent collection and<br />

arrears management<br />

• Efficient management of NIHE stock<br />

• Financial Inclusion and debt<br />

prevention strategies<br />

• Customer and stakeholder<br />

satisfaction<br />

26


Regional housing services<br />

The <strong>Housing</strong> <strong>Executive</strong> provides a wide range of regional housing services. Some of<br />

these are easily identifiable, as they have no connection with our landlord role, e.g.<br />

the funding and management of the Social <strong>Housing</strong> Development Programme and<br />

the Home Improvement Grants Scheme. We also work closely with health trusts in<br />

the delivery of the Supporting People Programme. However, some of the regional<br />

housing services are less easy to distinguish from the landlord role, such as<br />

homelessness, <strong>Housing</strong> Selection Scheme policy, and the administration of housing<br />

benefit to social and private tenants.<br />

3.2 Objective 1 - Delivering better homes<br />

To deliver better homes we aim to:<br />

• Increase the supply of social housing and bring long <br />

term empty properties back into use for social renting; During 2012/13, eight<br />

new build schemes<br />

• Support private sector improvements to reduce the<br />

completed,<br />

percentage of homes failing the Decent Homes<br />

providing 133 units of<br />

Standard;<br />

social housing in<br />

• Promote thermal efficiency to help address fuel <strong>Ards</strong> Borough.<br />

poverty.<br />

The Programme for Government 2011-2015 sets a target of 6,000 social and 2,000<br />

affordable homes over the four year period. We work closely with partner housing<br />

associations to deliver the Social <strong>Housing</strong> Development Programme (SHDP) across<br />

<strong>Northern</strong> <strong>Ireland</strong> and will continue to support housing associations in the<br />

development of more sustainable and energy efficient housing.<br />

When preparing a housing mix<br />

for individual new build<br />

schemes, a number of factors<br />

are taken into consideration,<br />

including household groups in<br />

housing stress and demand for<br />

bespoke properties from<br />

wheelchair users or those with<br />

complex needs. The <strong>Housing</strong><br />

<strong>Executive</strong> promotes the<br />

development of a minimum 200<br />

one bed units by housing associations in each year of the SHDP <strong>2013</strong>-16. This will<br />

help meet the needs of those requiring smaller properties, in line with welfare reform.<br />

The ‘Get Britain Building’ fund, administered by DSD, will provide £19 million in<br />

interest-free loans to housing associations to facilitate the delivery of affordable<br />

housing in <strong>Northern</strong> <strong>Ireland</strong> over the next two years.<br />

27


In a move to avoid disputes over deposits between tenants and landlords, DSD<br />

introduced the Tenancy Deposit Scheme in <strong>Northern</strong> <strong>Ireland</strong> on 1 st April <strong>2013</strong>.<br />

During 2012/13<br />

• We managed the delivery of the SHDP and housing associations completed<br />

eight new build schemes, providing 133 units of social housing in <strong>Ards</strong> Borough;<br />

• Six schemes were on site at 31 st March <strong>2013</strong> to deliver 89 units of social housing<br />

(including 34 units of supported housing) in the borough;<br />

• We completed two renovation grants and 25 repair grants in <strong>Ards</strong> Borough;<br />

• Through the Warm Homes scheme, 216 homes in the borough received insulation<br />

measures, 9 homes received heating measures and 13 homes received both<br />

heating and insulation measures. An additional 26 properties of solid wall<br />

construction received internal dry lining insulation;<br />

• The HMO Strategy was developed to ensure compliance and provide advice to<br />

tenants and prospective tenants of HMOs;<br />

• Three Article 80 notices (fit for number of occupants) were served on local HMOs.<br />

No Article 79 notices (management regulations) were served;<br />

• We supplied DOE <strong>Plan</strong>ning with the <strong>Housing</strong> Need Assessment for 2012 - 2017;<br />

• We provided an updated <strong>Housing</strong> Need Prospectus to DSD to help align future<br />

delivery of the SHDP against the <strong>Housing</strong> <strong>Executive</strong>’s strategic guidelines;<br />

• We continued to promote the House Sales Scheme, providing an opportunity for<br />

tenants to buy their own home.<br />

We provide grants to private sector landlords and owner occupiers to maintain the<br />

condition of properties and prevent them falling into unfitness or serious disrepair.<br />

Discretionary renovation, replacement and home repair assistance grants are<br />

available in exceptional circumstances.<br />

By inspecting properties and serving statutory notices the <strong>Housing</strong> <strong>Executive</strong> raises<br />

and maintains standards in Houses in Multiple Occupation (HMOs). Currently there<br />

are four registered HMOs in <strong>Ards</strong> Borough and an additional four properties have<br />

been identified by the <strong>Housing</strong> <strong>Executive</strong> as potential HMOs. The identification<br />

process, and ensuring compliance with the HMO Registration Scheme, continues to<br />

present significant challenges, as does the enforcement activity associated with<br />

non-compliance.<br />

DSD’s Fundamental Review of the Regulation of HMOs in <strong>Northern</strong> <strong>Ireland</strong>, released<br />

for consultation in 2012, aims to enhance HMOs by improving standards through a<br />

revised system of regulation. This will aid the transfer of functions from the <strong>Housing</strong><br />

<strong>Executive</strong> to Councils under the Review of Public Administration (RPA).<br />

Improving energy efficiency and helping to reduce fuel poverty remain key priorities<br />

for the <strong>Housing</strong> <strong>Executive</strong>. Our work as Home Energy Conservation Authority (HECA)<br />

for <strong>Northern</strong> <strong>Ireland</strong> has helped improve energy efficiency across the residential<br />

sector by 22.5% from 1996 to 2011.<br />

The <strong>Housing</strong> <strong>Executive</strong>’s current heating policy is to switch from inefficient solid fuels<br />

and electricity to more energy efficient, less polluting and more controllable<br />

heating like natural gas, oil and wood pellet boilers. As part of our ongoing<br />

28


maintenance schemes, we also promote the installation of double glazing and<br />

improved standards in home insulation.<br />

The <strong>Housing</strong> <strong>Executive</strong> manages the<br />

Warm Homes Scheme which helps<br />

vulnerable households in the private<br />

sector improve the energy efficiency of<br />

their homes, helping to alleviate fuel<br />

poverty. We have introduced a new<br />

Boiler Replacement Scheme for owner<br />

occupiers. Financial incentives are<br />

available to encourage the installation o f<br />

new oil boilers with controls or to con vert<br />

from oil to gas. The scheme is designed<br />

to provide assistance to low income<br />

households.<br />

DSD has commissioned an Affordable Warmth pilot for vulnerable private sector<br />

households. <strong>District</strong> councils and the <strong>Housing</strong> <strong>Executive</strong> will work to provide and<br />

pay for energy saving solutions within areas of high fuel poverty, as identified by the<br />

University of Ulster.<br />

DSD is currently preparing a revised Empty Homes Strategy and Action <strong>Plan</strong> that will<br />

seek to alleviate housing need and tackle blight. A new Empty Homes Unit within<br />

the <strong>Housing</strong> <strong>Executive</strong> is working with the Department to deliver a pilot initiative that<br />

aims to bring a number of long term empty properties back into use for social<br />

renting.<br />

The <strong>Housing</strong> <strong>Executive</strong> plans to develop a choice based lettings model and test it<br />

on a pilot basis in a number of areas of low demand across our regions in <strong>2013</strong>/14.<br />

This will involve regular advertising of properties which remain vacant, despite<br />

multiple offers. Under the pilot, allocations will be based on greatest need,<br />

adhering to the rules of the <strong>Housing</strong> Selection Scheme.<br />

Action plan <strong>2013</strong>/14<br />

• Formulate the SHDP, managing its delivery by housing associations; eight new<br />

build schemes to deliver 130 dwellings will commence in <strong>Ards</strong> Borough;<br />

• Allocate a budget of £0.918 million for private sector grants (including DFGs) in<br />

<strong>Ards</strong> Borough;<br />

• Assess the need for new social housing;<br />

• Provide DOE <strong>Plan</strong>ning with the <strong>Housing</strong> Need Assessment for <strong>2013</strong> - 2018;<br />

• Promote affordable home ownership through our House Sales Scheme;<br />

• Work to improve energy efficiency, promote energy conservation and help<br />

alleviate fuel poverty;<br />

• Manage our social housing stock to minimise empty dwellings and implement an<br />

Empty Homes Strategy and Action <strong>Plan</strong> to bring vacant homes back into use.<br />

29


3.3 Objective 2 - Supporting independent living<br />

Our aim is to help people live independent lives by developing We spent<br />

services and housing solutions tailored to personal £822,136<br />

circumstances. A number of housing strategies are directed at delivering the<br />

vulnerable groups. These include the Homelessness Strategy Supporting<br />

2012-17 and the <strong>Housing</strong> Related Support Strategy8 (Supporting People<br />

People). Support to vulnerable groups is delivered through our programme in<br />

Supporting People Programme, homeless services and our <strong>Ards</strong> Borough in<br />

housing support and adaptation services. 2012/13.<br />

In <strong>Ards</strong> Borough during 2012/13<br />

• We funded 26 sheltered and supported housing schemes, and three floating<br />

support services for a range of client groups through the Supporting People<br />

Programme. Funding for these services totalled £822,136;<br />

• Of the 676 homeless applications received, 447 applicants were assessed as<br />

having Full Duty status.<br />

The new <strong>Housing</strong> Related Support<br />

Strategy (Supporting People) for the<br />

period <strong>2013</strong>-15 was issued for<br />

consultation in spring <strong>2013</strong> and the<br />

final document and action plan will<br />

be published later in the year. The<br />

draft strategy identifies three key<br />

thematic client groups; the homeless,<br />

older people and those with a<br />

learning disability or mental health<br />

problem (Bamford); outlining<br />

proposals to address their needs.<br />

Owner occupiers and landlords can<br />

access adaptations through our<br />

private sector grants scheme. During<br />

2012/13 in <strong>Ards</strong> Borough we approved<br />

39 disabled facilities grants for the<br />

private sector and completed 54,<br />

spending £1.012 million. The number of<br />

adaptations we can provide is subject<br />

to funding.<br />

The <strong>Housing</strong> <strong>Executive</strong> is responsible for the provision and management of<br />

accommodation for the Traveller Community. The third Comprehensive Traveller<br />

Needs Assessment will be undertaken in <strong>2013</strong>/14, and, further to analysis of the<br />

findings, a new Traveller Accommodation Programme will be developed.<br />

30


Action plan <strong>2013</strong>/14<br />

• Work with relevant organisations to deliver services to those who experience<br />

homelessness in line with our Homelessness Strategy 2012-17;<br />

• Invest £806,299 in <strong>Ards</strong> Borough to deliver housing support services to vulnerable<br />

people through the Supporting People Programme;<br />

• Publish the <strong>Housing</strong> Related Support Strategy (Supporting People) <strong>2013</strong>–2015;<br />

• Continue to improve the quality of housing in the private sector for people with<br />

disabilities;<br />

• Work to meet the accommodation needs of Travellers, as required.<br />

3.4 Objective 3 - Building stronger communities<br />

Building stronger communities is multi-faceted. It seeks to improve the physical<br />

environment, whilst addressing community needs and factors leading to deprivation<br />

and poverty in particular areas.<br />

In urban areas, our work focuses on renewal<br />

and estate–based strategy programmes,<br />

supporting DSD’s urban regeneration<br />

initiatives and providing strategic direction for<br />

housing investment.<br />

DSD is currently developing a<br />

policy for ‘housing-led<br />

regeneration’ to support<br />

communities, renew town and city<br />

centres and bring empty homes<br />

back into use.<br />

DSD has confirmed that funding for the<br />

Small Pockets of Deprivation (SPOD)<br />

programme under neighbourhood renewal<br />

will continue until 2015. We will work to<br />

deliver this funding to 17 areas throughout<br />

<strong>Northern</strong> <strong>Ireland</strong>, benefiting local<br />

communities through a diverse range of<br />

schemes. Funding provided a new<br />

entrance feature and map in Glen estate,<br />

Newtownards.<br />

DSD has commissioned a Social Return on Investment (SROI) evaluation of the SPOD<br />

programme. Six SPOD areas will be evaluated across <strong>Northern</strong> <strong>Ireland</strong>, including<br />

Bowtown, Glen Ward and West Winds in Newtownards. The final report, expected<br />

in June <strong>2013</strong>, will evaluate the social, economic and environmental impact of the<br />

programme and assess future funding options.<br />

31


Following public consultation we<br />

have recently begun<br />

implementation of the new Rural<br />

Action <strong>Plan</strong> <strong>2013</strong>-15. The plan<br />

contains over 50 actions which<br />

we will undertake over the next<br />

two years. We intend to build on<br />

the success of the Rural Action<br />

<strong>Plan</strong> 2009-12 which saw targets<br />

for new build and Warm Homes<br />

exceeded. We have included actions to explore new ways to deliver social and<br />

affordable housing in rural areas. We will continue to consult with our Rural<br />

Residents’ Forum to ensure any new policies are rural proofed, as well as scrutinizing<br />

existing services. The Rural Action <strong>Plan</strong> demonstrates our continued commitment to<br />

delivering vibrant and sustainable rural communities.<br />

In <strong>Ards</strong> Borough, we support physical and community regeneration through a <br />

number of activities:<br />

• As part of the SPOD Programme, we<br />

continue to work with partner organisations<br />

delivering a range of projects in Westwinds,<br />

Bowtown and Glen estates relating to<br />

health, education, youth and intergenerational<br />

activities. Funding has also<br />

facilitated new community premises and<br />

the employment of a development worker;<br />

• The Areas at Risk Programme identified<br />

Scrabo estate in Newtownards and<br />

Beechfield/Ashfield estate in Donaghadee<br />

as areas at risk of decline. The <strong>Housing</strong><br />

<strong>Executive</strong>, supported by <strong>Ards</strong> Community<br />

Network and other partners, continues to<br />

work with residents’ associations in these<br />

areas to deliver a range of programmes with the aim of encouraging voluntary<br />

community engagement and promoting self sufficiency;<br />

• We continue to support community development through the funding and<br />

oversight of Supporting Communities <strong>Northern</strong> <strong>Ireland</strong> which provides advice and<br />

support to local community groups;<br />

• We support the regeneration of brownfield sites, including government surplus<br />

sites, where possible, for social housing. During 2012/13, 90 units completed on<br />

four brownfield sites in Newtownards town and work continued on Connswater’s<br />

scheme at 51 Newtownards Road, Comber to deliver 12 units. In Westwinds<br />

estate, unpopular flats were demolished at Lysander Park to further the<br />

regeneration of the estate through new build (see Appendix 1);<br />

32


• We continue to support the provision of social housing for rural communities.<br />

During 2012/13, one house was acquired in Carrowdore and work continued on<br />

new build schemes at Moss Road, Millisle and Church Avenue, Kircubbin,<br />

providing a total of 17 units;<br />

• Under policy CTY5 of PPS21, we<br />

completed a land study of B alloo,<br />

outside Killinchy, identifyin g<br />

several potential sites, within and<br />

beyond its settlement limit, for<br />

social housing. Initial agreeme nt<br />

has been reached with a<br />

landowner to discuss the<br />

possibility of developing land in<br />

conjunction with a housing<br />

association;<br />

• We continued to support the Rural Development Programme through our match<br />

funding exercise. In 2012/13, we awarded funding for several projects, including<br />

£10,000 to Portaferry Regeneration Ltd for the refurbishment of the market house<br />

for a community facility, the production of village plans for Killinchy, Carrowdore<br />

and Ballygowan, and the conversion of a disused garage into a children and<br />

young people’s centre in Millisle.<br />

Action plan <strong>2013</strong>/14<br />

• Continue to focus on urban renewal and estate-based strategy programmes;<br />

• Continue to support the development of brownfield sites, including government<br />

surplus land and transfer sites. The SHDP for <strong>2013</strong>/14 includes seven brownfield<br />

sites to provide 96 units of social housing;<br />

• Publish our Rural Action <strong>Plan</strong> <strong>2013</strong>-15 and continue to work on behalf of rural<br />

communities;<br />

• Continue to support the development of social housing for rural communities,<br />

including Ark’s scheme at Manse Road, Carrowdore to provide 14 units;<br />

• Continue our programme of latent demand testing;<br />

• Pursue the development of social housing in Balloo under Policy CTY5 of PPS21;<br />

• Provide match funding for the Rural Development Programme in support of rural<br />

community development;<br />

• Continue to work with DSD and Supporting Communities <strong>Northern</strong> <strong>Ireland</strong> to<br />

deliver a range of programmes to the local community.<br />

33


3.5 Objective 4 - Delivering quality services<br />

We recognise the importance of working closely with<br />

local communities and their representatives. The<br />

changes to the structure of local and regional<br />

management will not affect service delivery. To<br />

understand our customers’ needs we use techniques<br />

such as customer surveys, whilst also comparing the<br />

quality and efficiency of our services with other<br />

organisations. The following processes identify areas<br />

for improvement:<br />

We are currently<br />

reviewing the <strong>Housing</strong><br />

Selection Scheme. A<br />

consultation paper<br />

proposes amendments to<br />

the rules to align it with<br />

changes in housing<br />

benefit, in light of welfare<br />

reform.<br />

• The Continuous Tenant Omnibus Survey (CTOS) provides a comprehensive socioeconomic<br />

profile of <strong>Housing</strong> <strong>Executive</strong> tenants and their views and attitudes to<br />

service provision;<br />

• We accredit the performance of our<br />

services through a number of<br />

frameworks such as Customer Service<br />

Excellence; external validation from<br />

the European Foundation for Quality<br />

Manager; Investors in People; and we<br />

hold a number of ISO 9001<br />

accreditations;<br />

• We operate a two stage complaint<br />

scheme for our customers.<br />

DSD has commissioned a fundamental review of the Allocations Policy for social<br />

housing. This will ensure that current procedures for accessing the waiting list and<br />

allocating social housing make the most effective use of limited public resources to<br />

identify and meet housing need.<br />

We will continue to administer housing benefit prior to the phased transfer to<br />

universal credit between 2014 and 2017. We have spent £1.511 million on<br />

Discretionary <strong>Housing</strong> Payments to 7,906 claimants to ease financial hardship in<br />

South Region during 2012/13.<br />

Table 5: South East Area housing benefit performance at March <strong>2013</strong><br />

Target<br />

Actual<br />

Clear housing benefit new claims within 25 days 26 days<br />

Clear housing benefit change of circumstances within 8 days 7.66 days<br />

Action plan <strong>2013</strong>/14<br />

• Manage services in a cost effective manner;<br />

• Complete the review of the <strong>Housing</strong> Selection Scheme;<br />

• Administer housing benefit and Discretionary <strong>Housing</strong> Payments;<br />

• Provide grant applicants with copies of our grants newsletter;<br />

• Update and implement our Learning and Development Strategy;<br />

• Update and implement the People Strategy;<br />

• Maintain an excellent, well-trained and highly motivated workforce.<br />

34


Landlord Services<br />

The <strong>Housing</strong> <strong>Executive</strong>’s landlord services comprise the management and<br />

maintenance of our housing stock. They include all those services relating to<br />

tenancies, including rent collection and the management of arrears, allocations<br />

and void properties. They also include initiatives that make a difference in the<br />

neighbourhoods and communities we serve, such as community consultation and<br />

engagement; community development and cohesion; and dealing with anti social<br />

behaviour. A key part of any landlord’s role is to maintain assets, keeping them fit<br />

for purpose. Therefore, response and planned maintenance; heating; grounds<br />

maintenance; improvement activity and adaptations are all important landlord<br />

services.<br />

3.6 Objective 1 - Delivering better homes<br />

We aim to provide better homes for our<br />

tenants by improving our properties, increasing<br />

the percentage of homes achieving the<br />

Decent Homes Standard and improving<br />

thermal efficiency to help address fuel poverty.<br />

Our Maintenance Investment<br />

Strategy (2011/16), in line with<br />

the Programme for Government,<br />

focuses on improving standards<br />

in our stock.<br />

The <strong>Northern</strong> <strong>Ireland</strong> Audit Office report ‘NIHE Management of Response<br />

Maintenance Contracts’ was subject to a Public Accounts Committee hearing in<br />

September 2012. A total of 10 recommendations are now being implemented. We<br />

have introduced new contracts for the delivery of the All Trades, Grounds and<br />

Heating services. We are also in the process of procuring new contractors for the<br />

delivery of planned schemes, including double glazing schemes, and contracts for<br />

multi discipline professional consultants.<br />

During 2012/13 in <strong>Ards</strong> Borough, we replaced 98 kitchens and commenced two<br />

schemes to replace a further 289 kitchens in <strong>Housing</strong> <strong>Executive</strong> properties. We also<br />

commenced five schemes to install double glazing in 829 dwellings; two health &<br />

safety schemes to install fire doors in 461 dwellings; and one scheme to install frost<br />

stats in 116 properties. To facilitate further regeneration of Westwinds estate, 24 flats<br />

were demolished at Lysander Park.<br />

“I am really pleased with the<br />

windows. The workmen were very<br />

good with little disruption. There is<br />

less noise and I am using less oil”<br />

Mr. Robinson<br />

Our energy efficient measures<br />

have improved the SAP rating<br />

(Standard Assessment Procedure<br />

for the energy rating of dwellings)<br />

of our occupied stock from 62 at<br />

35


2006 to 66 at 2011. The SAP rating takes account of physical improvements as well<br />

as other factors, including fuel costs.<br />

During 2012/13, we commenced 4,054 and completed 3,989 heating conversions in<br />

<strong>Housing</strong> <strong>Executive</strong> dwellings in <strong>Northern</strong> <strong>Ireland</strong>. In <strong>Ards</strong> Borough, we completed<br />

284 heating conversions.<br />

We continue to fund Bryson Energy to deliver an energy efficiency awareness<br />

programme to schools. During 2012/13, 260 schools in <strong>Northern</strong> <strong>Ireland</strong> were visited,<br />

five of which were in <strong>Ards</strong> Borough.<br />

Action plan <strong>2013</strong>/14<br />

• Commence one ECM scheme for 202 dwellings, four kitchen replacement<br />

schemes for 323 dwellings and one double glazing scheme for 109 dwellings;<br />

• Commence one special revenue scheme to replace 203 roofs in the Glen estate;<br />

• Commence 40 heating installations and 144 boiler replacements;<br />

• Demolish eight flats/shops at Rathmullan Drive, Scrabo estate, Newtownards;<br />

• Implement our Maintenance Investment Strategy 2011-16;<br />

• Continue to fund an energy efficiency awareness programme.<br />

3.7 Objective 2 - Supporting independent living<br />

We provide a variety of home adaptations that enable people to retain their<br />

independence. These range from minor works, for example, the provision of<br />

handrails or ramps to large scale work such as extensions to dwellings.<br />

“This is a brilliant extension. I have more<br />

independence and improved living<br />

conditions”<br />

Miss Hamilton<br />

In 2012/13 we commenced 93 disabled<br />

person adaptations (DPAs) in <strong>Ards</strong><br />

Borough and spent £583K on<br />

improvements to our properties.<br />

We place importance on financial<br />

inclusion and debt prevention, helping<br />

tenants cope with financial insecurity and<br />

avoid debt. As part of this, we have<br />

introduced financial advice services. It is recognised that welfare reform will add to<br />

financial pressures in some households.<br />

Helping to sustain tenancies is important to us. Following a pilot, Tenancy Support<br />

Needs Assessments for all new tenants will be introduced in Newtownards <strong>District</strong>,<br />

with follow-up support provided where necessary.<br />

36


Action plan <strong>2013</strong>/14<br />

• Continue to improve the quality of housing for our tenants with disabilities;<br />

• Allocate a budget of £673K for DPAs to our properties within <strong>Ards</strong> Borough;<br />

• Provide financial advice for tenants as required;<br />

• Complete Tenancy Support Needs Assessments with all new tenants and provide<br />

support as required.<br />

3.8 Objective 3 - Building stronger communities<br />

Community Safety is a key component of a stable<br />

society. The <strong>Housing</strong> <strong>Executive</strong> is committed to the<br />

safety of tenants and the communities in which they<br />

live. Whilst the majority of reports of anti social<br />

behaviour (ASB) are minor and can be resolved<br />

through early intervention, we have a range of legal<br />

powers to address more serious incidents.<br />

Building Relations In<br />

Communities (BRIC)<br />

programmes are currently<br />

being delivered in<br />

Ballywalter, Millisle and the<br />

Bowtown and the East End<br />

areas of Newtownards.<br />

We have information sharing protocols in place with PSNI, Youth Justice Agency,<br />

district councils and ASB forums to facilitate inter-agency information flow on ASB.<br />

Our district office staff work with community groups and are represented on the<br />

Policing & Community Safety Partnership (PCSP). Neighbourhood Officers work<br />

directly with communities to identify and prevent ASB.<br />

The <strong>Housing</strong> <strong>Executive</strong> is committed to Community Involvement. Local groups are<br />

represented by the <strong>Housing</strong> Community Network (HCN) which is actively involved in<br />

the scrutiny of our service and the development and implementation of new<br />

policies and practices.<br />

Community cohesion is another<br />

important theme in the drive to build<br />

stronger communities. The <strong>Housing</strong><br />

<strong>Executive</strong> works with other agencies<br />

and groups to develop cohesive<br />

communities, particularly in areas of<br />

social need. The promotion of good<br />

relations in our estates is a key<br />

<strong>Housing</strong> <strong>Executive</strong> priority. Our aim is<br />

defined within our Good Relations<br />

Strategy which is centred on five main<br />

themes:<br />

• Residential segregation/integration;<br />

• Race relations;<br />

• Flags, emblems and sectional symbols;<br />

• Interfaces;<br />

• Communities in transition.<br />

Newtownards <strong>District</strong> Office is currently working with <strong>Ards</strong> Borough Council on a reimaging<br />

programme that aims to remove unattractive murals and to provide<br />

reflective gardens at locations within the borough.<br />

37


We have also been operating the Shared Communities Programme since 2011. The <br />

Glen estate in Newtownards is one of 50 shared <strong>Housing</strong> <strong>Executive</strong> neighbourhoods. <br />

“I am extremely impressed by the<br />

dedication shown by the<br />

members of the Glen Ward<br />

Community Development<br />

Association in delivering the<br />

Shared Communities Programme<br />

and championing diversity in the<br />

community.”<br />

R. Thompson, NIHE<br />

The Building Relations in Communities (BRIC) programme, initiated by the <strong>Housing</strong><br />

<strong>Executive</strong> in 2010, continues to deliver on its aims. The programme is operating<br />

across a further 80 <strong>Housing</strong> <strong>Executive</strong> estates and offers a wide range of training on<br />

many aspects of good community relations. Within <strong>Ards</strong> Borough, the BRIC<br />

programme is being delivered in Ballywalter, Millisle, and the Bowtown and East End<br />

areas of Newtownards.<br />

Our Race Relations policy is designed to ensure full and fair access to housing<br />

services and to employment opportunities in the <strong>Housing</strong> <strong>Executive</strong>. The policy<br />

seeks to promote good relations between, and within, ethnic groups and<br />

communities. We work with black and minority ethnic communities to achieve<br />

good relations. Locally, we are represented on the <strong>Ards</strong> Intercultural Forum. As part<br />

of this engagement, members of <strong>Ards</strong> <strong>Housing</strong> and Community Network attended<br />

the ‘Festival of Colours’ event to celebrate the arrival of spring and experience the<br />

vibrancy of South Asian culture and traditions through a programme of music,<br />

dance, visual arts and cuisine.<br />

Action plan <strong>2013</strong>/14<br />

• Keep good relations at the heart of our service<br />

delivery to customers;<br />

• Continue the effective liaison of our<br />

Neighbourhood Officer with local<br />

communities;<br />

• Participate in the PCSP;<br />

• Deliver the Shared Communities Programme<br />

and BRIC Programme;<br />

• Work with the statutory, community and<br />

voluntary sectors in developing and delivering<br />

improved community safety at estate level;<br />

• Continue to implement the Race Relations<br />

Action <strong>Plan</strong>.<br />

38


3.9 Objective 4 - Delivering quality services<br />

We aim to deliver services that meet the needs of our customers, whilst ensuring<br />

value for money. The <strong>Housing</strong> <strong>Executive</strong> is facing significant budgetary pressures<br />

and this is expected to continue for the foreseeable future. In response to these<br />

pressures, and to ensure that we protect the quality of our customer service, we<br />

have implemented a number of management changes across our area and district<br />

network.<br />

In 2012/13 we merged our South East and South Areas to form a new South Region<br />

under a Regional Manager. Similarly, we merged our West and North East Areas to<br />

form a new North Region. Belfast Area remains unchanged pending the<br />

implementation of the Review of Public Administration.<br />

Under these three new Regions we reconfigured our local office management,<br />

streamlining existing structures to 12 new ‘Areas’ with a management office in each,<br />

but still retaining 32 local office outlets. Accessibility to housing services remains<br />

unchanged.<br />

The 12 ‘Areas’ are amalgamations of existing districts:<br />

• South Antrim Area - Antrim, Newtownabbey 1 and Newtownabbey 2;<br />

• South Area - Armagh, Banbridge, Lurgan & Brownlow and Portadown;<br />

• East Area - Ballymena, Carrickfergus, Larne and Magherafelt;<br />

• Causeway Area - Ballycastle, Ballymoney, Coleraine and Limavady;<br />

• North Down and <strong>Ards</strong> Area - Bangor and Newtownards;<br />

• Lisburn and Castlereagh Area - Castlereagh, Lisburn Antrim Street and Lisburn<br />

Dairy Farm;<br />

• South West Area - Cookstown, Dungannon, Omagh and Fermanagh;<br />

• South Down Area - Downpatrick and Newry;<br />

• South and East Belfast Area - East Belfast and South Belfast;<br />

• North Belfast Area - North Belfast;<br />

• West Area - Strabane, Collon Terrace, Waterloo Place and Waterside;<br />

• West Belfast Area - West Belfast and Shankill.<br />

Our Customer Service Units deliver a repair and grounds maintenance reporting<br />

facility and arrange appointments for housing and transfer applicants. Units are in<br />

place in regional offices to administer housing benefit and rent accounting<br />

functions. Newtownards <strong>District</strong> Office continues to provide key services such as<br />

housing; homelessness, including hostel services; response maintenance; estate<br />

management; community development and partnerships.<br />

In response to Welfare Reform proposals we are preparing our staff to give housing<br />

advice and assistance to all tenants impacted by this legislation. We are also<br />

piloting an online mutual exchange scheme ‘Homeswapper’ which allows tenants<br />

to advertise their home and look for a suitable swap in their areas of choice.<br />

39


In South Region we reduced rent arrears to £4.996 million by 31 st March <strong>2013</strong>, falling<br />

short of the target of £4.871 million. Rent arrears in Newtownards <strong>District</strong> totalled<br />

£709,739 at March <strong>2013</strong>.<br />

“The help and advice received from<br />

the hostel staff has been both<br />

informative and supportive. Having the<br />

back up of hostel staff on hand makes<br />

me feel more secure and this<br />

temporary placement is ideal for me.”<br />

Ms E. Dalzell<br />

Table 6: Newtownards <strong>District</strong> Office performance at March <strong>2013</strong><br />

Target<br />

<strong>Housing</strong> applications<br />

Homeless applications<br />

Process ≥ 90% of applications within 20<br />

working days<br />

Process 95% of applications within 33<br />

working days<br />

Actual<br />

100%<br />

Actionable voids


Appendices<br />

41


Appendix 1 Social <strong>Housing</strong> Development Programme<br />

Schemes completed April 2012 – March <strong>2013</strong><br />

Scheme<br />

No of<br />

units<br />

Client Group<br />

Blenheim Drive,<br />

Newtownards (Transfer)<br />

Manse Road, Carrowdore<br />

(ESP)<br />

41 Movilla Street,<br />

Newtownards (Transfer)<br />

73 Bangor Road,<br />

Newtownards<br />

Rosevale Avenue,<br />

Newtownards<br />

<strong>Housing</strong><br />

association<br />

Policy<br />

theme<br />

15 General Needs Apex Urban Need<br />

1 General Needs Ark Rural Need<br />

12 Cat 1 Elderly Connswater Urban Need<br />

4 General Needs Connswater Urban Need<br />

15 General Needs Connswater Urban Need<br />

2B Killinchy Road, Comber 12 General Needs Fold Urban Need<br />

Upper North Street,<br />

Newtownards<br />

Regent Street,<br />

Newtownards<br />

Total 133<br />

31 General Needs Fold Urban Need<br />

43 General Needs Helm Urban Need<br />

Schemes on site at 31 st March <strong>2013</strong><br />

Scheme<br />

No of<br />

units<br />

Lysander Park, Westwinds,<br />

Newtownards (Transfer)<br />

51 Newtownards Road,<br />

Comber (Transfer)<br />

Church Avenue, Kircubbin<br />

Loch Cuan, Newtownards<br />

& Ward House Reprovision<br />

16<br />

12<br />

7<br />

Client Group<br />

General Needs<br />

General Needs<br />

General Needs<br />

34 Cat 3 Frail<br />

Elderly/Learning<br />

Disabilities<br />

<strong>Housing</strong><br />

association<br />

Ark<br />

Connswater<br />

Rural<br />

Apex<br />

Policy<br />

theme<br />

Urban Need<br />

Urban Need<br />

Rural Need<br />

Supported<br />

Moss Road, Millisle 10 General Needs Apex Rural Need<br />

Glenbrook Road,<br />

10 General Needs Ulidia Urban Need<br />

Newtownards (Transfer)<br />

Total 89<br />

42


New build schemes programmed <strong>2013</strong>/16<br />

Scheme No of<br />

units<br />

Client<br />

Group<br />

2-4 Londonderry<br />

Avenue, Comber<br />

Bus Depot, Killinchy<br />

Street, Comber<br />

PSNI Site,5 Millisle<br />

Road, Donaghadee<br />

Rathmullan Drive,<br />

Newtownards<br />

(Transfer)<br />

Frances Street,<br />

Newtownards<br />

57 John Street,<br />

Newtownards<br />

Killard Special<br />

School, North Road,<br />

Newtownards<br />

Manse Road,<br />

Carrowdore<br />

(Transfer)<br />

The Square,<br />

Ballygowan<br />

5 Church Grove,<br />

Kircubbin<br />

48 Castle Lane,<br />

Comber<br />

56-60 East Street,<br />

Newtownards<br />

13 Comber<br />

Road/Jubilee Road,<br />

Newtownards<br />

Land to South of<br />

Newtownards Road,<br />

Comber<br />

Moss Road, Millisle,<br />

(Phase 2)<br />

Glenard Road,<br />

Newtownards<br />

8 General<br />

Needs<br />

10 General<br />

Needs<br />

10 General<br />

Needs<br />

7 General<br />

Needs<br />

9 General<br />

Needs<br />

12 General<br />

Needs<br />

40 General<br />

Needs<br />

14 General<br />

Needs<br />

Year<br />

<strong>Housing</strong><br />

association<br />

Policy<br />

theme<br />

<strong>2013</strong>/14 Connswater Urban Need<br />

<strong>2013</strong>/14 Trinity Urban Need<br />

<strong>2013</strong>/14 Triangle Urban Need<br />

<strong>2013</strong>/14 Connswater Urban Need<br />

<strong>2013</strong>/14 Oaklee Urban Need<br />

<strong>2013</strong>/14 Clanmil Urban Need<br />

<strong>2013</strong>/14 Clanmil Urban Need<br />

<strong>2013</strong>/14 Ark Rural Need<br />

9 Cat 1 Elderly 2014/15 Alpha Rural Need<br />

6 General<br />

Needs<br />

8 General<br />

Needs<br />

25 General<br />

Needs<br />

35 General<br />

Needs<br />

40 General<br />

Needs<br />

3 General<br />

Needs<br />

9 General<br />

Needs<br />

2014/15 Clanmil Rural Need<br />

2014/15 Clanmil Urban Need<br />

2014/15 Clanmil Urban Need<br />

2014/15 Clanmil Urban Need<br />

2014/15 Fold Urban Need<br />

2015/16 Apex Rural Need<br />

2015/16 Clanmil Urban Need<br />

43


Scheme<br />

62-64 South Street,<br />

Newtownards<br />

High Bangor Road,<br />

Donaghadee<br />

Killaughey Road,<br />

Donaghadee<br />

66 Main Street,<br />

Greyabbey<br />

SE Trust Mental<br />

Health<br />

No of<br />

units<br />

Total 370<br />

Client<br />

Group<br />

59 General<br />

Needs<br />

12 General<br />

Needs<br />

24 General<br />

Needs<br />

10 General<br />

Needs<br />

20 Mental<br />

Health<br />

Year <strong>Housing</strong> Policy<br />

association theme<br />

2015/16 Clanmil Urban Need<br />

2015/16 Fold Urban Need<br />

2015/16 Apex Urban Need<br />

2015/16 Clanmil Rural Need<br />

2015/16 Selection Supported<br />

44


Appendix 2 Maintenance & grants information<br />

Schemes completed in <strong>Ards</strong> Borough 1 st April 2012 – 31 st March <strong>2013</strong><br />

Work Category Scheme Units<br />

Heating Installation<br />

Comber Heating<br />

Portaferry/Portavogie/Cotton Heating<br />

Bowtown Heating<br />

Westwinds Flats Phase 1<br />

Westwinds Flats Phase 2 93<br />

Kitchen Replacement Portaferry/Portavogie/Kircubbin 98<br />

Demolition Lysander Park 24<br />

19<br />

17<br />

95<br />

60<br />

Schemes started in <strong>Ards</strong> Borough between 1 st April 2012 and 31 st March <strong>2013</strong><br />

Work Category Scheme Units<br />

Double Glazing<br />

Health & Safety<br />

Glen/Comber<br />

Comber/Ballygowan<br />

<strong>Ards</strong> Peninsula<br />

Movilla<br />

Bowtown<br />

Newtownards Medium Rise Fire Doors<br />

Newtownards Low Rise Fire Doors<br />

Frost Stats Newtownards Frost Stats 116<br />

Kitchen Replacement<br />

Comber<br />

Glen<br />

Note: Some schemes may start and complete in year.<br />

Programme of work for <strong>2013</strong>/14 – <strong>Ards</strong> Borough<br />

Work Category Scheme Units<br />

Double Glazing Newtownards Mop-up 109<br />

312<br />

154<br />

148<br />

157<br />

58<br />

30<br />

431<br />

172<br />

117<br />

External Cyclical<br />

Maintenance<br />

Westwinds Flats 202<br />

Special Revenue Glen Roofs 203<br />

Heating Installation Comber E7<br />

Newtownards Oil Boiler Replacement<br />

40<br />

144<br />

Demolition Rathmullan Drive Shops/Flats 8<br />

Kitchen Replacement Cloughey/Greyabbey 65<br />

45


Work Category Scheme Units<br />

Kitchen Replacement Scrabo/Killinchy 73<br />

Bowtown/Scrabo 70<br />

Ballywalter/Donaghadee/Millisle 115<br />

Reserve programme <strong>2013</strong>/14 – <strong>Ards</strong> Borough (subject to funding)<br />

Work Category Scheme Units<br />

External Cyclical<br />

Maintenance<br />

Movilla<br />

207<br />

Analysis of adaptations to <strong>Housing</strong> <strong>Executive</strong> stock in <strong>Ards</strong> Borough 2012/13<br />

Type of adaptation<br />

Adaptations commenced Adaptations spend April<br />

April 2012 to March <strong>2013</strong> 2012 to March <strong>2013</strong> (£k)<br />

Extension to dwelling 19 338<br />

Change of heating


Definition of work categories<br />

External Cyclical Maintenance<br />

Kitchen Replacement<br />

Heating Installation<br />

Health & Safety<br />

Special Revenue<br />

Frost Stats<br />

Double Glazing<br />

Work to the external fabric of a dwelling and<br />

its immediate surrounding area.<br />

Replacement of obsolete kitchen units.<br />

Replacement of solid fuel or electric heating.<br />

Specific works where health & safety issues<br />

have been identified.<br />

Miscellaneous revenue works.<br />

Installation of thermostatic controls to prevent<br />

the freezing of oil fired heating systems.<br />

Replacement of single glazed with double<br />

glazed units.<br />

47


Appendix 3 Social <strong>Housing</strong> Need Assessment (HNA) 2012-<br />

2017<br />

Main Urban Centre<br />

Settlement<br />

5 Year Projected Social <strong>Housing</strong> Need<br />

Newtownards Town 280<br />

Local Towns<br />

Comber 180<br />

Donaghadee 60<br />

Villages<br />

Ballygowan 25<br />

Ballyhalbert 5<br />

Ballywalter 0<br />

Carrowdore 20<br />

Cloughey 0<br />

Greyabbey 10<br />

Killinchy 5<br />

Kircubbin 5<br />

Millisle 6<br />

Portaferry 20<br />

Portavogie 0<br />

Small Settlements<br />

Ballydrain 1<br />

Cotton 0<br />

Lisbarnet 1<br />

Loughries 0<br />

<strong>District</strong> Total 620*<br />

*This figure has been rounded to the nearest multiple of 5.<br />

48


Appendix 4 Household composition of housing applicants<br />

at December 2012<br />

Settlement Type Single<br />

person<br />

Main Urban Centre<br />

Newtownards<br />

Town<br />

Local Towns<br />

Comber<br />

Donaghadee<br />

Villages<br />

Ballygowan<br />

Ballyhalbert<br />

Ballywalter<br />

Carrowdore<br />

Cloughey<br />

Greyabbey<br />

Killinchy<br />

Kircubbin<br />

Millisle<br />

Small<br />

Adult<br />

Small<br />

Family<br />

Large<br />

Adult<br />

Large<br />

Family<br />

Older<br />

Person<br />

Total<br />

Applicant 412 58 176 13 40 167 866<br />

App (HS) 244 26 89 7 19 119 504<br />

Allocation 132 20 93 3 16 34 298<br />

Applicant 110 21 71 6 14 68 290<br />

App (HS) 61 9 37 5 4 46 162<br />

Allocation 18 2 24 0 2 13 59<br />

Applicant 69 12 18 4 5 47 155<br />

App (HS) 43 2 9 3 2 35 94<br />

Allocation 17 3 11 1 0 10 42<br />

Applicant 14 5 17 1 3 7 47<br />

App (HS) 8 2 9 0 2 4 25<br />

Allocation 0 0 2 0 0 0 2<br />

Applicant 5 0 2 0 0 0 7<br />

App (HS) 2 0 0 0 0 0 2<br />

Allocation 0 0 0 0 0 0 0<br />

Applicant 20 5 11 1 5 8 50<br />

App (HS) 11 1 5 0 2 1 20<br />

Allocation 5 0 5 0 0 3 13<br />

Applicant 13 2 4 0 1 2 22<br />

App (HS) 7 2 1 0 0 2 12<br />

Allocation 2 1 1 0 2 0 6<br />

Applicant 6 3 2 0 0 1 12<br />

App (HS) 2 0 1 0 0 0 3<br />

Allocation 1 0 0 0 0 0 1<br />

Applicant 13 0 8 0 3 4 28<br />

App (HS) 7 0 3 0 2 4 16<br />

Allocation 1 0 1 0 0 0 2<br />

Applicant 5 0 1 0 1 1 8<br />

App (HS) 5 0 1 0 1 0 7<br />

Allocation 0 0 0 0 0 0 0<br />

Applicant 20 5 14 0 2 3 44<br />

App (HS) 11 3 4 0 0 1 19<br />

Allocation 3 0 0 0 2 0 5<br />

Applicant 24 5 16 1 4 13 63<br />

App (HS) 16 2 6 0 3 5 32<br />

Allocation 12 1 7 1 2 3 26<br />

49


Settlement Type Single<br />

person<br />

Small<br />

Adult<br />

Small<br />

Family<br />

Large<br />

Adult<br />

Large<br />

Family<br />

Older<br />

Person<br />

Total<br />

Applicant 20 6 24 1 5 3 59<br />

Portaferry App (HS) 11 4 12 0 0 2 29<br />

Allocation 12 2 4 0 0 1 19<br />

Applicant 7 1 8 0 3 1 20<br />

Portavogie App (HS) 4 1 5 0 2 0 12<br />

Allocation 4 1 2 1 1 2 11<br />

Small Settlements<br />

Applicant 0 0 1 0 1 1 3<br />

Ballydrain App (HS) 0 0 1 0 1 0 2<br />

Allocation 0 0 0 0 0 0 0<br />

Applicant 0 0 0 0 0 0 0<br />

Cottown App (HS) 0 0 0 0 0 0 0<br />

Allocation 0 0 0 0 0 0 0<br />

Applicant 0 0 0 0 0 1 1<br />

Loughries App (HS) 0 0 0 0 0 0 0<br />

Allocation 0 0 0 0 0 0 0<br />

Applicant 2 0 2 0 0 0 4<br />

Lisbarnet App (HS) 1 0 1 0 0 0 2<br />

Allocation 0 0 0 0 0 0 0<br />

<strong>District</strong> Totals Applicant 740 123 375 27 87 327 1,679<br />

App (HS) 433 52 184 15 38 219 941<br />

Allocation 207 30 150 6 25 66 484<br />

Applicant – <strong>Housing</strong> applicants at December 2012<br />

App (HS) – <strong>Housing</strong> stress applicants at December 2012 (i.e. 30 points or more)<br />

Allocation – Annual allocations for year ending December 2012<br />

Definition of household composition of housing applicants<br />

Definition of Household Types<br />

Single person 1 person 16-59 years old<br />

Older person 1 or 2 persons aged 16 or over, at least 1 over 60<br />

Small adult<br />

2 persons 16-59 years old<br />

Small family<br />

1 or 2 persons aged 16 or over, with 1 or 2 children<br />

1 or 2 persons aged 16 or over, and 3 or more persons 0-15,<br />

Large family<br />

or 3 or more persons 16 or over and 2 or more persons aged<br />

0-15<br />

Large adult<br />

3 or more persons aged 16 or over with or without 1 person<br />

aged 0-15<br />

50


Appendix 5 <strong>Housing</strong> <strong>Executive</strong> stock at March <strong>2013</strong> <br />

Common<br />

Landlord<br />

Area<br />

Bung<br />

(i)<br />

Flat House Mais<br />

Main Urban Centre – Newtownards Town<br />

(ii)<br />

Cottage Total Void*<br />

NB: Sold stock in bold<br />

Movilla<br />

46 99 204 0 0 349<br />

3 27 448 0 0 478<br />

Scrabo<br />

68 254 184 0 7 513<br />

5 88 504 0 11 608<br />

West Winds<br />

63 220 215 0 0 498<br />

3 13 354 0 0 370<br />

Glen<br />

43 9 277 0 0 329<br />

8 1 216 20 0 245<br />

Bowtown<br />

103 6 268 0 0 377<br />

15 0 179 0 0 194<br />

Newtownards 323 588 1,148 0 7 2,066<br />

Town Total 34 129 1,701 20 11 1,895<br />

Local Towns<br />

Comber<br />

181 18 208 0 5 412<br />

67 13 623 0 62 765<br />

Donaghadee 116 131 158 0 4 409<br />

35 28 273 1 20 357<br />

Villages<br />

Ballygowan<br />

35 0 35 0 5 75<br />

42 0 140 0 25 207<br />

Ballyhalbert<br />

6 0 2 0 3 11<br />

15 0 9 0 8 32<br />

Ballywalter<br />

49 6 57 0 21 133<br />

20 0 134 0 14 168<br />

Carrowdore 41 0 32 0 9 82<br />

13 0 50 0 23 86<br />

Cloughey<br />

11 0 1 0 9 21<br />

19 0 15 0 10 44<br />

Greyabbey<br />

32 0 23 0 15 70<br />

47 0 83 0 12 142<br />

Killinchy<br />

18 0 3 4 1 26<br />

32 0 30 12 10 84<br />

Kircubbin<br />

49 0 52 0 15 116<br />

61 0 122 0 38 221<br />

Millisle<br />

51 11 73 0 7 142<br />

34 1 114 0 42 191<br />

Portavogie<br />

47 7 14 0 13 81<br />

76 1 58 0 10 145<br />

Portaferry<br />

103 8 61 0 12 184<br />

86 0 263 0 67 416<br />

3<br />

6<br />

1<br />

2<br />

0<br />

12<br />

5<br />

4<br />

0<br />

0<br />

0<br />

0<br />

0<br />

0<br />

0<br />

1<br />

0<br />

0<br />

1<br />

51


Common<br />

Landlord Area<br />

Bung<br />

(i)<br />

Flat House Mais<br />

(ii)<br />

Cottage Total Void*<br />

Small Settlements<br />

Ballydrain 7 0 4 0 3 14<br />

20 0 11 0 2 33<br />

Cotton 4 0 11 0 11 26<br />

4 0 26 0 17 47<br />

Loughries 8 0 3 0 1 12<br />

32 0 26 0 10 68<br />

Lisbarnet 11 0 2 0 0 13<br />

11 0 32 0 2 45<br />

<strong>District</strong> Total<br />

1,092 769 1,887 4 141 3,893<br />

648 172 3,710 33 383 4,946<br />

*Of the total stock these properties are void and do not include properties for sale or demolition<br />

(i) Bungalow (ii) Maisonette<br />

0<br />

0<br />

0<br />

0<br />

23<br />

52


This document is available<br />

in alternative formats.<br />

Contact:<br />

Strategic <strong>Plan</strong>ning Team<br />

Corporate <strong>Plan</strong>ning<br />

The <strong>Housing</strong> Centre<br />

2 Adelaide Street<br />

Belfast BT2 8PB<br />

Tel: 03448 920 900<br />

Fax: (028) 9031 8775<br />

Textphone: 0845 6504381<br />

Email: corporate.planning@nihe.gov.uk<br />

www.nihe.gov.uk<br />

June <strong>2013</strong>

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