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Ards District Housing Plan 2013 - Northern Ireland Housing Executive

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We see this as a prerequisite to each having its own, standalone business plan with<br />

associated vision, mission, values, objectives and targets. We anticipate that these<br />

new separate plans will be put in place for the 2014-15 year.<br />

As part of our transition we have aligned our priorities for the year ahead using the<br />

new organisational structure.<br />

Within our regional housing services we plan to:<br />

• Establish the regional housing service currently delivered by the <strong>Housing</strong><br />

<strong>Executive</strong> as a coherent entity in our new interim structures under a Director of<br />

Strategic Services;<br />

• Develop a clear understanding of the requirements of our current stakeholders in<br />

respect of these services;<br />

• Develop sensible and practical working arrangements, and an implementation<br />

plan, for the delivery of the homelessness services currently delivered by the<br />

landlord but scheduled to re-locate within the new strategic division;<br />

• Analyse and detail the costs of delivering the regional housing services.<br />

Within our landlord services we plan to:<br />

• Establish a dedicated asset management strand within the landlord business<br />

under a new Directorate whose purpose will be to manage the <strong>Housing</strong><br />

<strong>Executive</strong>’s property assets in an efficient and effective way, adding value<br />

through schemes that are well managed and delivered on a value for money<br />

basis;<br />

• Look for ways of engaging our tenants in the design and assessment of the<br />

services that we provide, thus ensuring that they remain strongly customer<br />

focused and matched to the needs and expectations of those we serve;<br />

• Strive to be a UK top quartile provider in the core landlord services of rent<br />

collection, arrears management, re-let times and repairs service;<br />

• Take a more commercial approach to the decisions we make, without<br />

compromising our commitment to deliver high quality services.<br />

It is vitally important that the landlord element of the <strong>Housing</strong> <strong>Executive</strong> uses the<br />

next two transitional years to develop the requisite skills and expertise and also to<br />

enhance the change in culture to enable it to operate successfully post 2015 as an<br />

independent landlord in what will be an increasingly demanding and commercial<br />

environment.<br />

1.5 Governance<br />

Governance within the <strong>Housing</strong> <strong>Executive</strong> has been reviewed, particularly around<br />

contract management for both response and planned maintenance. The<br />

implementation of recommendations from governance and Gateway reviews is<br />

closely monitored.<br />

13

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