Read UNOPS human resources services catalogue: Helping our ...

Human resources services
Helping our partners recruit
and retain talent

Foreword
People who help others in need, as is the case in
United Nations organizations, non-governmental
organizations, governments and others, deserve to
receive the most professional HR support and the
most relevant HR advice.
If we want these people to make a real impact through
their development, humanitarian or peace-building
work, they must be carefully selected, constantly
motivated and kept informed about their rights and
duties, in order to make a real impact. To maintain
their performance at a high level, they should be
regularly evaluated, encouraged, and kept abreast of
the latest professional developments.
Drawing on three decades of experience managing
international and local personnel in developing
countries throughout the world, UNOPS can offer a
full range of proven HR instruments and solutions to
help its partners do all of the above. UNOPS already
provides a range of high-quality, cost-effective HR
management services to United Nations bodies, such
as the UN Development Programme and the UN
Refugee Agency, as well as national governments and
other partners, such as Millennium Promise.
Do you need to find talented staff quickly? UNOPS
has a ready-made roster and bespoke online
recruitment system. Are you looking for a simple,
flexible and affordable contract modality? Consider
our well-regarded Individual Contractor Agreement.
Do you need to improve staff morale and encourage
top performance? UNOPS can offer you a full
recognition, rewards and sanctions package. In
addition, UNOPS can also provide state-of-the-art
systems which have been developed to simplify the
most common, useful HR processes, such as online
leave management, workforce planning and more.
By outsourcing HR management support to UNOPS,
or by purchasing an individual HR service ‘in a box’,
our partners can focus on their core objectives, while
being confident their most valuable resource, their
human capital, will be taken care of by specialists.
This brochure provides a brief introduction to the HR
services UNOPS can provide for its partners, to help
them recruit, retain, and motivate these people who
work for others.
Pierre Moreau-Péron
Director, Human Resources Practice Group
UNOPS

Table of contents
UNOPS and
Human Resources
UNOPS and human resources 2
Recruitment and selection 5
▪ Designing job descriptions
▪ Writing and advertising job vacancy announcements
▪ Access to our tailor-made online recruitment system
▪ Access to our pool of qualified candidates
▪ Candidate assessment
▪ Reference checks
▪ Negotiating contract terms
Pre-employment screening 9
▪ Security clearance
▪ Background checks
▪ Education and past employment verification
▪ Criminal record checks
▪ Reference and character due diligence
Individual contractor administration 11
▪ Issuance and extension of Individual Contractor Agreements (ICAs)
▪ Flexible and cost-effective contract types with a duration from one hour to five years
▪ Compensation and benefit administration
Recruitment
and selection
Pre-employment
screening
Individual
contractor
administration
Performance management 13
▪ Bespoke online performance management system
▪ Recognition, rewards and sanctions programme
▪ Performance evaluation monitoring
Training and professional certifications 17
▪ Finance and accounting certification
▪ Procurement and supply chain certification
▪ Project management certification
▪ Human resources certification
▪ Language courses
▪ United Nations training
Advisory services 19
▪ Developing HR capacity
▪ Tailoring international best practices in HR to local conditions
▪ Covering a wide range of strategic HR management processes
Performance
management
Training and
professional
certifications
UNOPS Human Resource Services | 1
Advisory
services

UNOPS and human resources
This brochure is a guide to the human resources services UNOPS offers its partners.
From recruitment and screening, contract and benefit administration, to performance
management and training, UNOPS provides tailor-made human resources services and
advice.
For 30 years, we have successfully provided such services both in-house, to our own team
of more than 6,000 employees and externally, to key players in the development industry.
Working in more than 80 countries, often in post-conflict or disaster zones, UNOPS can rely
on a global team of HR experts with the know-how to adapt these services to our partners’
specific needs.
Who we are
UNOPS supports a range of partners in the
implementation of around $1 billion worth of
peacebuilding, humanitarian and development
projects every year. We are a central resource for
the United Nations system and its partners, providing
project support services that range from managing
the construction of roads in Afghanistan to delivering
recruitment services for mine action operations in postconflict
areas.
Following a logical path from recruitment to on-the-job
training, this brochure illustrates how UNOPS can assist
its partners in recruiting and retaining talented people.
By highlighting how UNOPS itself makes use of these
systems, other organizations can get a sense of how
they too can benefit from a tailored version of UNOPS
proven HR services.
UNOPS is a not-for-profit organization that works in
some of the world’s hardest to reach places, despite
the security and logistical challenges. We support
around 1,000 projects for our partners at any given time,
contributing significantly to the results on the ground.
Using this guide
UNOPS provides high quality human resources
management services to its partners, whether they are
United Nations organizations, international financial
institutions, governments or non-governmental
organizations. These services can range from one-off,
customized solutions to long-term HR management
support.
2 | UNOPS Human Resource Services

UNOPS and
Human Resources
Benefits of using our HR services
▪
▪
Our flexible services can be easily adapted to suit
the needs and budgets of our partners
Leaving the recruitment groundwork to us gives an
organization more time to focus on other aspects of
its projects
▪
▪
Our performance management system helps foster
a high performance work culture
We promote professional development by
providing our partners with access to training and
professional certifications
Recruitment
and selection
▪
▪
Our renowned online recruitment system provides
our partners with a pool of experts ready for quick
deployment
Our extremely popular Individual Contractor
Agreements can save our partners and their
personnel time and money by reducing the
administrative burden
▪
Our advisory services can help our partners
develop their own HR capacity
Pre-employment
screening
“ The UNOPS staff have provided the flexibility,
reliability and responsiveness we need. They
understand the unique challenges of our
organization and have proved to be
a crucial partner.
”
Sam Mayer,
Chief Operating Officer,
Millennium Promise
UNOPS is providing critical operational
support to the Millennium Villages
Project in the form of contract and
payroll administration services for 800
project staff across sub-Saharan Africa.
Individual
contractor
administration
What our partners like about UNOPS:
▪
▪
▪
▪
▪
▪
More than 30 years’ experience finding qualified, motivated and professional personnel to work in the
world’s most challenging environments
A network of regional offices and a further 20 operations and project centres worldwide, offering partners
immediate and localized guidance on all aspects of HR management
Experts on United Nations rules and regulations and appropriate contractual modalities
Up-to-date techniques and standards for managing performance, developing talent and guiding
organizational change
A highly effective system of tools, policies and practical processes originally built for internal use and
now made available for our partners
Transparent and accountable management services that meet the highest international standards
Performance
management
Training and
professional
certifications
UNOPS Human Resource Services | 3
Advisory
services

With around 6,000 personnel,
UNOPS understands the value
of people. We use a range of HR
management systems to ensure
our employees are empowered to
achieve results that matter for our
partners.
By highlighting how we use each of
these HR systems within UNOPS
and with our external partners, we
hope to give you an idea of how we
can tailor each service to the needs
of your organization.

UNOPS and
Human Resources
Recruitment and selection
What we offer:
Designing job descriptions
Writing and advertising job vacancy announcements
Tailor-made online recruitment system
Access to our pool of qualified candidates
Candidate assessment
Reference checks
Negotiating contract terms
Recruitment
and selection
Pre-employment
screening
“
UNOPS has proven to be extremely reliable and responsive to the flexible needs of
UN-HABITAT. This mutually strengthening partnership has enabled the country programmes
to deliver outputs efficiently and on time.
”
Lalith Lankatilleke,
Senior Human Settlements Officer,
United Nations Human Settlements Programme (UN-HABITAT)
Individual
contractor
administration
UNOPS offers stand-alone services to manage selection
and recruitment processes, including designing
terms of reference, writing and publishing vacancy
announcements, performing pre-employment screening,
interviewing applicants and negotiating contract terms.
We can manage the full recruitment process, or
alternately partners can be given access to the profiles
in our new online recruitment tool, the Global Personnel
Recruitment System, gprs.unops.org, so they can carry
out the recruitment themselves.
Built by UNOPS for use
in the humanitarian and
development environment,
the system streamlines
all internal and external
recruitment as well as
organizes a pool of experts
for quick deployment to the
projects we support in over
80 countries.
This allows our
partners to draw
from a strong
selection of
candidates and
fill their vacancies
quickly
This allows our partners to draw from a strong selection
of candidates and fill their vacancies quickly, while still
complying with United Nations policies on transparency
and accountability. Once partners have carried out
the selection process, UNOPS can also issue and
administer a contract.
Online recruitment system
The Global Personnel Recruitment System has been
designed to simplify and speed up the application
process, allowing applicants to create and save a
personal profile and use this to apply to multiple
positions.
Candidates use the recruitment system to apply for
current vacancies, or to register for the roster in order
to be considered for upcoming positions. Job profiles
in the roster cover all areas of project support and
implementation. More can be added on request.
Performance
management
Training and
professional
certifications
UNOPS Human Resource Services | 5
Advisory
services

The Global Personnel
Recruitment System has
been designed to simplify
and speed up the application
process, allowing applicants
to create and save a personal
profile and use this to apply to
multiple positions. Users can
then monitor the status of their
applications by logging into
their account.
The tool also allows UNOPS
to build rosters for specific job
profiles, as required by our
partners.
When UNOPS is asked to recruit, hiring managers
use the roster to identify qualified applicants who are
then personally invited to confirm their availability and
interest. This provides an opportunity for applicants to
submit a specific cover letter, or update their personal
profile with any further qualifications or skills. Our
partners can also choose to advertise a particular
position publicly within the system.
Job seekers can search the system for vacancies, or
to see the types of job profiles included in the roster,
without first having to create an account.
The roster can also be used to recruit under a
contractual modality called the Individual Contractor
Agreement (see page 11), developed by UNOPS to
offer flexibility and speed for non-core services at all
levels. The advantages of this contract are the range
of entitlements that can be selected for personnel,
its flexibility in application, and that the Individual
Contractors selected via our online roster can be
deployed within a matter of days.
UNOPS is experienced in recruiting a
diverse set of candidates from a wide
range of backgrounds. By using our
tailor-made tools, we can simply and
quickly hire personnel in any location
on behalf of our partners.
80%of our personnel
come from developing countries.
What our partners like about the
Global Personnel Recruitment System:
▪
▪
▪
▪
▪
▪
Significantly speeds up the recruitment process and enables rapid deployment
Provides access to high quality candidates, through existing rosters, head-hunting, and external
sources
Automatically ranks qualified candidates according to your criteria
Advanced search function can group applicants by categories such as gender or location, and
identify areas in which some candidates rank stronger than others
Provides a fully transparent process for easy auditing
User-friendly application process
6 | UNOPS Human Resource Services

“
The Global Personnel Recruitment System removes the need to
sift through and document details from each and every candidate’s
application. It also allows for each applicant to be assessed against
a common set of requirements and
desirables, and for those who do not
meet the standards to be fairly and
consistently discounted.
“The system allows us to keep our roster
open so we can receive a steady flow
of applications, removing the need for
budding applicants to have to wait for
individual vacancy announcements to
be posted.
”
Colm Lynch,
UNOPS Project Manager
UNOPS and
Human Resources
Recruitment
and selection
Pre-employment
screening
Tailor-made online tools for the development environment
UNOPS offers a range of bespoke online tools,
tailor-made for the development environment,
which help our partners recruit, manage
performance and administer benefits. These tools
are easy to customize as needed, offering greater
flexibility than a ready-made tool.
Drawing from 30 years’ experience implementing
humanitarian and development projects on
the ground, our systems take into account the
challenges our partners face when recruiting
and retaining personnel in these particular
environments.
Individual
contractor
administration
As the tools are electronically accessible,
supervisors and personnel can exchange
information from anywhere and at any time, such
as submitting and approving leave requests
through our Global Leave System.
For example, our tools make allowances for the
speed of internet connections in remote postings,
the regular movement of personnel around the
world, the necessity of different levels of health
coverage, and much more.
Performance
management
Global Personnel
Recruitment System
Global Leave
System
Performance
Management System
Training and
professional
certifications
UNOPS Human Resource Services | 7
Advisory
services

Pre-employment screening is
undertaken after the successful
candidates have been identified,
but prior to issuing the final
contract. This allows us to assist
our partners in recruiting the
right people for the job, reducing
the risk of consequences later.

UNOPS and
Human Resources
Pre-employment screening
What we offer:
Security clearance
Background checks
Education and past employment verification
Criminal record checks
Recruitment
and selection
Pre-employment
screening
UNOPS offers pre-employment screening to help our
partners ensure their personnel comply with the highest
standards of professional conduct and have a history
clear of any criminal or fraud-related records.
Our pre-employment screening service is designed to
evaluate candidates applying for key decision-making
positions. Screening for security clearance requires
rigorous checks of the individual’s history at both
national and international levels. This applies to staff as
well as contractors, if their role requires representation
of the organization or its partners.
Pre-employment screening is undertaken after the
successful candidates have been identified, but prior to
issuing the final contract. The screening is conducted by
a specialized business partner who investigates criminal
records, past professional integrity, law suits and any
other intelligence services relevant to the employer’s
needs.
Individual
contractor
administration
Promoting integrity
The concept of integrity is deeply ingrained in the United Nations Charter – the
document that guides UNOPS in applying the highest ethical standards to all of
its work. These values are essential for safeguarding the livelihoods, well-being
and security of the women, men and children for whom the United Nations
works to make the world a better place.
By introducing a pre-employment screening service, UNOPS is helping to lead
the way in preventing possible fraud and abuse, while promoting ethical and
professional integrity among its partners and within the broader United Nations
system. We recognize that the risk of fraud and any associated costs to an
organization’s integrity can be significantly reduced by strategic investment in
pre-employment screening from the very start of the recruitment process.
Performance
management
Training and
professional
certifications
UNOPS Human Resource Services | 9
Advisory
services

Our pre-employment screening process
Recruitment process
Candidate identified
for employment
14
days from
start to
finish
Background
check verifies:
employment history
education
criminal record
credit and reference
checks
Candidate is hired
passes
fails
“
The cost you pay upfront for pre-employment screening is minimal
compared to the price of hiring the wrong person. The risk to security is
enormous, as security systems are designed to prevent external access
rather than internal abuse. Avoiding background checks can damage an
organization’s reputation, create safety concerns for personnel and cause
partners and beneficiaries to lose faith.
”
Jesper Palm Lundorf,
UNOPS Safety and Security Associate,
United Nations Office of the Designated Official for Security
What our partners like about our pre-employment screening:
▪
▪
▪
▪
▪
▪
Higher accountability for key positions
Increased confidence in recruitment process
Better safeguarding of partner and donor reputations and assets
Cost-effective investment to reduce risk of negative consequences later on
Specialized service provided by due diligence experts
Improved internal security and safety among personnel
10 | UNOPS Human Resource Services

UNOPS and
Human Resources
Individual contractor administration
What we offer:
Issuance and extension of Individual Contractor
Agreements (ICAs)
Flexible and cost-effective contract types with a duration
from one hour to five years
Compensation and benefit administration
Recruitment
and selection
Pre-employment
screening
“
A very efficient UNOPS team has undertaken the
contract and payment administration for UNHCR affiliate
personnel in the Asia-Pacific region over the past
five years. This important support has enhanced our
organization’s ability.
”
Maria Aurora Mendoza-Goudstikker,
Senior Regional Administrative/Finance Officer,
The United Nations Refugee Agency (UNHCR)
UNOPS recruits personnel and
handles contract administration for
UNHCR in 16 countries.
Individual
contractor
administration
UNOPS has developed a specialized contract modality,
the Individual Contractor Agreement (ICA), to fit the
needs of the projects we implement and the partners
we support.
The standard cost of an ICA is considerably lower than
the proforma cost of staff positions, while individual
contract holders often enjoy higher take home pay and
basic benefits. Recruiters determine wages by using
a fee-setting tool, which identifies comparable salary
ranges for the position. The salary is fixed for the
duration of the contract, which could range from one
hour up to five years.
The ICA is the most highly sought-after human resources
product among UNOPS partners. This type of contract
is easy to understand, quick and non-bureaucratic
to administer and provides fair and basic benefits to
contract holders, which can be adjusted in line with our
partners’ needs and budget constraints.
The ICA is available in two categories: support and
specialist, and is offered as an international or national
contract. UNOPS issues and administers the ICA
on behalf of its partners in a variety of sectors and
industries.
The contract is suitable for short-term or temporary
employment, for jobs limited by a project’s duration or for
roles unrelated to the primary focus of the organization.
Performance
management
Training and
professional
certifications
UNOPS Human Resource Services | 11
Advisory
services

“ Considering the number of personnel and the limited
time frame, the process was very smooth thanks to the
professionalism and efficiency of the UNOPS team.
”
UNOPS manages contract and salary
administration for an IOM office in the
Asia-Pacific region.
Arjeta Rudi,
Senior Regional Resources Management Officer,
International Organization for Migration
Our ICA administration service
can include:
• Online recruitment including advertising job
announcements, selection, partner approval,
reference checking, negotiating terms, issuing
contracts and HR advisory services
• Use of our tailor-made online Global Personnel
Recruitment System (see page 5), which enables
rapid hiring processes
• Drawing up of ICAs after partners have pre-selected
the personnel they wish to recruit
• Administration of benefits with multiple options
• Fully automated leave management with online
access to UNOPS in-house Global Leave System
• Performance management through UNOPS
automated system
• Contract extension and separation process
• Wage payments, including management of
deductions
• Access to management data for reporting and
monitoring purposes
Flexible benefit options
Our partners can pick and choose from a range of
benefit options to suit the needs of each individual
contract. See the example ‘menu’ below.
Y/N Insurance
Service-incurred injury, illness and death
Malicious acts
Health insurance
Death and disability
Leave
Annual leave
Sick leave
Maternity leave
Paternity leave
Overtime compensation
Participation in
Merit rewards
Global Leave System
Performance Management System
What our partners like about our Individual Contractor Agreements (ICAs):
▪
▪
▪
▪
▪
Simple application process and easy-to-understand add-ons
More economical and faster to administer than other contract modalities, plus personnel often receive
higher take home pay
Easily adaptable to the needs of our partners
Flexibility to pick and choose associated benefits
Reduced liability
12 | UNOPS Human Resource Services

UNOPS and
Human Resources
Performance management
What we offer:
Bespoke online performance management system
Recognition, rewards and sanctions programme
Performance evaluation monitoring
“
Receiving an award for our contribution to UNOPS
HR services was a real honour and instils a great
responsibility to continue to improve.
UNOPS human resources team,
Bangkok
”
The performance management system developed
by UNOPS encourages a high level of individual
accomplishment and accountability.
The winner of the 2011 Practice
Contribution Award explains the positive
impact of our internal award schemes.
Every individual who has worked for longer than six
months in a calendar year is expected to complete an
evaluation of his or her performance.
Recruitment
and selection
Pre-employment
screening
Individual
contractor
administration
By adopting a tailored version of our performance
management system, our partners can maintain
consistent and objective evaluation processes across
their respective organizations.
Our policy is purposely
geared for use in the
development sector
and international
environments. It is also
linked with other HR
policies such as our
training and professional
certifications programme
(see page 17), to help
ensure the performance
management process is
meaningful for supervisors
and their personnel.
97%
completion rate
for performance
evaluations within
UNOPS. Our
experience engaging
our own staff can help
your organization
boost its compliance.
Accessible to both supervisors and their personnel, the
online process follows a schedule that identifies when
the various steps should be completed.
Our transparent system helps managers conduct
ongoing reviews and identify areas in need of
development, as well as gives precise assessments of
achievements.
The online tool comes in two slightly different forms:
the Performance and Results Assessment (PRA) for
fixed-term staff and the simpler Performance Evaluation
Report (PER) for those on an Individual Contractor
Agreement.
Using these systems, our partners can document
milestones and record information on their performance
evaluation progress, or task UNOPS with conducting the
monitoring and evaluation activities.
Performance
management
Training and
professional
certifications
UNOPS Human Resource Services | 13
Advisory
services

The participation of
personnel and supervisors
in a regular performance
appraisal process is
important for continued
professional development,
and ensuring that workplace
performance is aligned with
the organization’s priorities.
By choosing to adopt
a tailored version of our
performance management
system, our partners can
better maintain consistent
and objective evaluation
processes across their
respective organizations.
Recognition, rewards and sanctions
To support managers in conducting more meaningful
performance evaluations, we also offer a recognition,
rewards and sanctions package.
The policy aims to celebrate both individual and team
contributions, with the belief that rewarding strong
performers helps raise morale, increase productivity and
retain talent.
Recognition awards can be given in a range of areas as
required by our partners’ specific needs (see examples
below). Merit awards are presented on the basis of net
revenue targets, encouraging the efficient use of our
partners’ resources.
In addition to recognizing excellence, the policy also
addresses under-performance by providing objective,
fair and consistent sanctions to personnel not reaching
their full potential.
Sanctions can be used to connect promotion with
improvements in performance and behaviour, leading to
increased productivity and team morale.
We help our partners devise their own awards to
encourage behaviour that is relevant to their goals.
Executive Director’s
Appreciation award
Award
Executive Director’s award
UN core values award
Growth and innovation award
14 | UNOPS Human Resource Services

Benefits of internal award schemes
At UNOPS we found our own in-house award scheme to be so beneficial, it convinced us to
offer the service externally. The following testimonials demonstrate the positive effect these
internal award schemes can have on staff morale.
UNOPS and
Human Resources
Alexandra Kianman, Project Manager, Lima
“
It is a great honour and very encouraging that my work has been recognized by
UNOPS. It challenges me to continue working hard.
”
Recruitment
and selection
Raad Yousif Gilyana, Head of Support Services, Kabul
“
Receiving this recognition award provides me with satisfaction, indicates that my
colleagues appreciate the work I am doing, and most importantly gives me the drive
to do better, towards the ultimate goal of serving the people that we work for as a
United Nations organization.
”
Pre-employment
screening
Mahmoud Matar, Local Economic Recovery Officer, Ramadi
“
I received a 2011 merit reward with great pleasure. It gives me much more
motivation to serve UNOPS and to work harder to achieve the goals set.
”
Individual
contractor
administration
What our partners like about our performance management system:
▪
▪
▪
Helps create a culture in which performance evaluation is meaningful
Workplace development is a strong focus
Evidence-based system follows clear objectives, works from set timelines and is easy-to-follow
▪ Tailored monitoring of compliance, which maximizes completion of performance evaluations –
completion rate within UNOPS is 97 percent
▪
▪
Engages personnel in other corporate policies such as training, promotions, talent management, etc.
Awards and sanctions programme boosts motivation for both low and high performers
Performance
management
Training and
professional
certifications
UNOPS Human Resource Services | 15
Advisory
services

Offering opportunities in training
and professional certifications
can motivate personnel to
develop their skills, boost their
morale and provide them with
a strong incentive to stay within
the organization. Fostering
professional development
promotes a stimulating workplace
environment in which personnel
are engaged by their work.

Training and professional
certifications
What we offer:
Finance and accounting certification
Procurement and supply chain certification
Project management certification
Human resources certification
Language courses
United Nations training
UNOPS and
Human Resources
Recruitment
and selection
Pre-employment
screening
We ensure our learning and specialized training
programmes stay relevant to partners. Our partners can
purchase full access to our online learning resources,
ensuring they can easily enrol and complete the courses.
We have a dedicated team who manage the design and
ongoing development of each course, the enrolment of
eligible personnel, daily support and administration, and
the gathering of partner feedback and evaluations so we
can make further improvements.
The following testimonials from UNOPS personnel
demonstrate the value of these professional training
schemes.
Individual
contractor
administration
We offer certifications in the following areas:
Finance and accounting
The Association of Chartered Certified Accountants
(ACCA), the global body for accountants, offers
finance and accounting training through UNOPS,
followed by a professional certification.
“
By pursuing ACCA certification, I am gaining
specialist knowledge in finance and accounting and
acquiring valuable skills in organizational management
and strategy. I will thus be able to assume more
responsibilities with greater confidence.
”
Mohammad Sami Naziri,
UNOPS Finance Assistant
Performance
management
Procurement and supply chain
The Chartered Institute of Purchasing & Supply (CIPS)
certification teaches essential business skills, including
contract management, procurement, negotiation and
risk management.
“
CIPS Level 4 certification has allowed me to
incorporate new concepts that are commonly used in
private sector procurement, but not so often in the public
sector. These new perspectives and approaches have
helped me successfully deal with complex situations that
arise in my job on a daily basis.
”
Training and
professional
certifications
Maria Soledad Camarasa,
UNOPS Procurement Advisor
UNOPS Human Resource Services | 17
Advisory
services

Project management
PRINCE2 teaches a process-based method that is
easily adaptable for the management of all types
of projects.
“
I obtained the PRINCE2 Practitioner Certification
soon after joining UNOPS, and it has benefited me
tremendously. This standardized methodology really
helps me to find my way around any project and provide
support on a wide array of topics.
”
Julia Langenhan,
UNOPS Management Analyst
Human resources management
The e-Cornell certification creates awareness and
understanding of key human resources concepts,
the implications of HR decisions, the interconnected
nature of HR work and the United Nations’ HR policies
and procedures.
“
The e-Cornell HR certification has increased my
understanding of HR and refined my skills in areas
such as conducting interviews, developing policies and
performance management.
”
Constantin von Liel,
UNOPS Project Analyst
Languages
The award-winning online courses from Rosetta
Stone make learning fun, easy and natural. Courses
are available in the United Nations official languages
(English, French, Spanish, Arabic, Chinese
and Russian) and are designed to support the
development of job-related language skills
for personnel.
“
I find Rosetta Stone to be a valuable tool in language
acquisition, especially for those studying at a beginner’s
level. The French skills I have learned will certainly be
put to use when I relocate to Geneva next year.
David Shimkus,
UNOPS Health Global Practice Lead
”
United Nations
These interactive self-paced courses cover topics
like personal security and ensure that individuals
understand UN policies on harassment, sexual
harassment and abuse of authority in order to create
a harmonious work environment.
“
I completed the United Nations mandatory security in
the field courses when I first started with UNOPS. Having
been on a mission to Kabul, Afghanistan in 2012, I found
that the courses reinforced basic safety measures, while
providing useful information on how to deal with hazards
and security threats in the field.
”
Marion Grossmann,
UNOPS Procurement Associate
What our partners like about our training and professional certifications:
▪
▪
▪
▪
Courses are relevant to the work of United Nations agencies
Long-term partnership with professional institutions
Fast and efficient learning administration
Cost-effective due to economies of scale
18 | UNOPS Human Resource Services

UNOPS and
Human Resources
Advisory services
What we offer:
Strategic HR management
Leadership development and talent management
HR business process analysis
Contract design, management and administration
Policy design and development, including HR system
development
Design and delivery of customized training programmes
Change management and facilitation
Recruitment
and selection
Pre-employment
screening
Since 1979, UNOPS has been supplying a range of
adaptable HR services to its partners, as detailed in
this brochure. Our considerable field experience means
we understand the challenges faced by public sector
organizations in developing countries and fragile states.
Smart and efficient public organizations must contend
with many critical demands on limited public resources.
We offer support to public sector leaders, their staff and
their constituencies, so that they can design and deliver
public services that lead to better and more sustainable
outcomes for all.
Our not-for-profit advisory services develop the national
capacity of developing countries and other partners,
tailoring international best practices in human resources
management to local conditions. UNOPS consultancy
services include developing capacity in strategic HR
management, talent management, process review,
contracts administration, policy development, training
and more.
Our partners have found our advisory services
useful to improve their business efficiency, support
change management, and develop their performance
management mechanisms.
We also enhance workplace harmony by offering
guidance on gender and diversity issues and other HR
management challenges.
Individual
contractor
administration
Performance
management
What our partners like about our advisory services:
▪ International standards with ISO 9001 certification
▪ Fully participatory services
▪ Complete HR solutions or one-off support
Training and
professional
certifications
▪
▪
Highly-qualified support team in all areas of HR management
Solutions consider implications beyond HR
UNOPS Human Resource Services | 19
Advisory
services

Photographer credits
Cover photos (left to right, top to bottom):
Row 1:
Row 2:
Row 3:
Row 4:
UNOPS/Aida Ariño-Fernández
UNOPS/Jonathan Buckingham
UNOPS/Leonie Cicirello
UNOPS/Eunice Ching
UNOPS/Eunice Ching
UNOPS/Wichai Sangmanee
UNOPS/Leonie Cicirello
UNOPS/Leonie Cicirello
UNAMI/Bikem Ekberzade
UNOPS/Eunice Ching
UNOPS/Abraham Werede-Kal
UNOPS/Jonathan Buckingham
UNOPS/Benjamin Hall
UNOPS/Julie Teng
UNOPS/Jonathan Buckingham
UNOPS/Chitra Venkat
Photos (left to right, top to bottom):
page 2:
page 4:
page 6:
page 7:
page 8:
page 14:
page 16:
UNOPS/Jonathan Buckingham
UNOPS/Jonathan Buckingham
UNOPS/Leonie Cicirello
UNOPS/Kike Calvo
UNOPS/Leonie Cicirello
UNOPS/Aida Ariño-Fernández
UNOPS/Julie Teng
20 | UNOPS Human Resource Services

Copyright © 2013
All rights reserved.
An electronic version of this report can be found
online at the following address: www.unops.org
Printed by Phoenix Design Aid A/S, a CO 2
neutral
company accredited in the fields of quality (ISO
9001), environment (ISO 14001) and CSR (DS
49001) and approved provider of FSC certified
products. Printed on environmentally friendly paper
without chlorine and with vegetable-based inks.
The printed matter is recyclable.

UNOPS HQ
PO Box 2695
2100 Copenhagen
Denmark
Tel: +45 35 46 75 00
Fax: +45 35 46 75 01
Email: info.hrpg@unops.org
www.unops.org